Business Details
50+ Years
experience
Trusted Auto Body Repair in Plano, TX
Hance's Uptown Collision Center has been serving the Plano, Dallas, and surrounding Texas communities since 1955. As a family-owned business with over 70 years of combined experience, we specialize in luxury collision repair for Tesla, BMW, Mercedes, and other domestic and European vehicles. Our I-CAR Gold and ASE certified technicians utilize advanced tools and factory-approved methods to restore vehicles to pre-accident condition.We offer lifetime warranties, work directly with insurance carriers, and provide valet pick-up/delivery services. Our commitment to honesty, integrity, and fairness has made us a trusted local collision repair provider for generations.
Services
Auto Body Repair
Collision Insurance Repair
Tesla Collision Repair
Frame Straightening
Paintless Dent Repair
Luxury Vehicle Repair
Bumper Repair
Rust Damage Repair
Auto Glass Replacement
Paint Refinishing
Details
- Year established: 1955
Highlights and features
- 70+ years of combined experience in collision repair
- Factory-trained Tesla Approved Collision Center technicians
- Lifetime warranty on all parts and painting services
- Direct insurance carrier coordination for expedited repairs
- State-of-the-art equipment for precise frame straightening
Associations and certifications
- ASE
- I-CAR Gold Certified
- Tesla Approved Collision Center
- Assured Performance Certified
What people say
Beautifully repaired vehicle
Friendly and accommodating staff
High quality work
Reasonable prices
Kept informed throughout process
Services
Auto Body Repair
Our full-service auto body repair covers all makes and models with precision restoration to pre-accident condition. Using OEM parts and advanced equipment, our certified technicians handle everything from minor dents to major structural damage. We specialize in luxury and Tesla vehicles while maintaining lifetime warranty protection for all repairs.
Tesla Collision Repair
As a Tesla Approved Collision Center, we provide factory-trained repairs for electric vehicles. Our technicians have access to specialized tools and genuine Tesla parts to maintain vehicle integrity. This includes battery protection protocols and software diagnostics to ensure complete functionality after collision damage.
Frame Straightening
Our computerized frame straightening system restores vehicle chassis to factory specifications. Using laser alignment technology, we repair bends and twists from collisions while maintaining safety systems integrity. This critical process ensures proper airbag deployment and crumple zone functionality for continued occupant protection.
Paintless Dent Repair
Specializing in paintless dent removal (PDR), we eliminate dents without repainting. This technique preserves factory finishes while addressing hail damage and minor impacts. Our technicians use specialized tools to massage dents from metal surfaces, completing most repairs within a single business day.
Insurance Claim Coordination
We streamline insurance claims with direct carrier communication and documentation. Our team handles estimate negotiations and paperwork processing to minimize client involvement. This service includes rental car coordination and transparent billing throughout the repair lifecycle.
People
Rob Mays
President
Rob Mays has owned Hance's since 1995, bringing over 30 years of automotive expertise. A lifelong car enthusiast, he focuses on maintaining traditional values while adopting modern repair technologies. Rob oversees operations from the Plano location, ensuring quality standards across all services.
Curtis Kincaid
General Manager
With 45+ years in collision repair, Curtis Kincaid manages daily operations. He ensures technical excellence and customer satisfaction through strict quality control. His extensive industry experience guides technician training and service development.
Carrie Blackwood
Client Coordinator
Carrie Blackwood handles client scheduling and coordination with 20+ years of collision center experience. She provides personalized service while managing Tesla-certified repair processes. Her focus remains on clear communication throughout each repair journey.
Micheal Boyd
Client Coordinator
Tesla-certified estimator Micheal Boyd combines technical knowledge with customer service expertise. He manages repair estimates and client communication while maintaining quality standards. His background includes automotive technology and collision diagnostics.
Noe Morales Jr.
Quality Inspector
As quality inspector, Noe Morales ensures all repairs meet specifications. With deep automotive knowledge, he performs final checks on structural and cosmetic repairs. His attention to detail maintains the shop's reputation for excellence.
Questions
What types of vehicles do you repair?
We service all makes and models including luxury brands like Tesla, BMW, Mercedes, Audi, and European imports. Our technicians specialize in both modern electric vehicles and traditional combustion engine cars.
Do you work with insurance companies?
Yes, we coordinate directly with all major insurance carriers. Our team handles estimates, documentation, and negotiations to simplify the claims process for our customers.
How long does collision repair take?
Repair times vary by damage severity. Minor repairs typically take 3-5 days while major collisions may require 4+ weeks. We provide estimated timelines during initial assessment.
Are your technicians certified?
Our team holds ASE and I-CAR Gold certifications. We maintain Tesla Approved Collision Center status with factory-specific training for electric vehicle repairs.
What warranty do you offer?
All repairs include a lifetime warranty covering parts and paintwork. This warranty transfers to subsequent vehicle owners and requires no registration.
Do you offer rental car assistance?
Yes, we help arrange rental vehicles at drop-off and coordinate return timing to minimize customer inconvenience during the repair process.
Videos
Reviews (7)
Gabriella F.
Apr 21, 2022
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I got my car fixed from these guys a few weeks back. did an awesome job. looks like nothing ever happened
Charles S.
Mar 30, 2022
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These guys are the best. Honest. Fair prices. John really knows the cheapest route to take that still maintains quality. They've fixed the paint and did bodywork on a couple vintage Porsches for me. They have another shop in Plano, go see Mark, he's the expert there. I went in to get some paint damage looked at and Mark said I can fix that. He came back w some tools and my car looks great now, didn't even charge me! In this day and age when you can't always trust these guys are a true find. And the Plano shop is expanding and will have automotive repairs soon as well
Kyle Ellis
Feb 14, 2022
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Hance did a great job. Easy to work with, friendly, honest, communicative - and they do good work. It's great to have a quality local body shop. Service: Body & Trim
Davis C.
Jan 16, 2022
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Had a great experience here. The team there is very responsive and communicates quickly on updates. Needed my car completed by a certain date to avoid losing rental car coverage from my insurance company and they met the date and came in off hours to give me my car back. I have another car with a minor scratch and will be taking it there soon based on the good experience I had.
Jeremy Ball
Jan 09, 2022
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John was extremely helpful. They saw me right away, provided expert advice, did the service they knew they could do, directed me to someone else that could help me when they weren't sure. Extremely professional. Couldn't recommend more!
Martha Karam
Jan 04, 2022
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I was a little nervous to use go to Hance's because I mistakenly thought the location would be the prices would match the neighborhood. Not the case! They have a menu of prices for transparency. They fixed my bumper very fast as a walk-in. A chore I had been dreading for months ended up being a very pleasant experience as I was able to walk to Knox-Henderson and window shop and have a drink and walk back to get my car when it was ready. Great experience.
Kenneth Washington
Dec 28, 2021
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I had an accident in my 2020 Honda Civic., and I needed someone to fix it. So I search through Google and I came across Hance's Uptown Collison. They had real high reviews, and real good testimonials. So I said I'll try them and I tell you they did not disappoint. Ms. Carlyn kept me informed of everything that was going on through text and emails. You all did an Awesome, Awesome job. I Looks like I never, ever had accident. It even look better then it did before I took itt Thank you all
