Business Details
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Your Trusted Partner for Auto Body Repair Solutions
For over five decades, Nickole Auto Body has served the Saugus community with a steadfast commitment to quality and customer care. As a family-owned business, we prioritize transparency, reliability, and personalized service, treating every client like an extension of our own family. Our team of seasoned technicians combines advanced diagnostics with precision repairs to restore vehicles to their pre-accident condition using OEM or high-quality aftermarket parts. We streamline the insurance claims process by directly collaborating with major providers, ensuring seamless paperwork handling and fair assessments.Our comprehensive services include collision repair, auto painting, 24/7 towing, rental assistance, and full detailing, all backed by a lifetime warranty. With deep community roots and a reputation built on trust, we remain dedicated to delivering expert craftsmanship and exceptional service that exceeds expectations.
Services
Collision Repair
Auto Painting
Towing Service
Car Rental
Full Detailing
Insurance Claims
Precision Repairs
Eco-Friendly Painting
Structural Repairs
Color Matching
Highlights and features
- Over 52 years of trusted auto body expertise in Saugus.
- Lifetime warranty on all body repairs and paint jobs.
- Direct insurance company collaboration for seamless claims processing.
- 24/7 towing services with reliable partner network.
- Complimentary vehicle detailing post-repair.
What people say
Impeccable service
Flawless repairs
Timely assistance
Trustworthy team
Spotless results
Services
Collision Repair
Our collision repair service addresses both visible and hidden vehicle damage using state-of-the-art equipment and OEM-quality parts. Advanced diagnostics ensure structural integrity restoration while maintaining factory specifications. Customers receive transparent communication throughout the repair timeline, with a lifetime warranty guaranteeing long-term quality.
Auto Painting
Computerized color matching ensures perfect paint consistency with original factory finishes. We use premium-grade materials for durable, eco-conscious refinishing that protects against UV damage and weathering. Each job includes surface preparation, multi-stage application, and final polishing for showroom-quality results.
Towing Service
24/7 towing assistance coordinates with trusted local partners for immediate roadside recovery. Our team manages all logistics, including insurance paperwork and secure transport to our facility. Vehicles receive protective handling during transit to prevent additional damage during the towing process.
Car Rental
In-house rental vehicles provide mobility during repairs, with competitive rates and flexible insurance coordination. We facilitate direct billing to insurance policies when coverage applies, ensuring uninterrupted transportation without upfront costs. Rentals remain available until final delivery of repaired vehicles.
Full Detailing
Post-repair detailing includes comprehensive interior vacuuming, exterior washing, and surface polishing. Our technicians use professional-grade products to remove contaminants and restore paint luster. This final step ensures vehicles return in immaculate condition, exceeding pre-accident appearance standards.
Questions
Can I choose my own auto body shop for insurance repairs?
Yes, Massachusetts law allows you to select any licensed repair facility regardless of insurance recommendations.
Do you guarantee paint color matching?
Our computerized paint systems ensure exact color replication, blending seamlessly with existing factory finishes.
How long do collision repairs typically take?
Minor repairs complete in 3-5 days; major structural work may require 2-4 weeks depending on parts availability.
Is rental car coverage included in insurance claims?
Coverage depends on policy terms - we coordinate directly with insurers to maximize available benefits.
What warranty applies to repaired vehicles?
We provide a lifetime warranty covering all bodywork and paint services performed at our facility.
Do you handle insurance paperwork?
Our team manages all claim documentation, including estimates, approvals, and payment processing.
Reviews (7)
Chris Serio
Dec 22, 2021
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Bumper replacement in ample time with exceptional service. Exterior and interior detailing was a nice treat and I am beyond pleased with the work done. Thank you! Services: Body & Trim, Painting
Chris Perlik
Aug 06, 2021
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I brought my 93 Corvette in for some fiberglass repair and new paint on the rear quarter panel after I was hit by another vehicle, and the results were absolutely stunning. Ernie and his team went above and beyond to make my car look better than prior to the accident. Friendly and professional, I highly recommend this shop for autobody repairs.
Michelle Geaney
May 14, 2021
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Nickole was recommended to me, as I am from NH, and commute to MA for work. I had gotten into an accident (not my fault), so as is that can be very frustrating and stressful to deal with. They took my car in right away, were very professional and contacted me 6 days later saying the car was ready to be picked up. Not only was the car shining from the outside, but they had cleaned the entire inside for me as well. I was extremely happy with my experience, and will always keep them in my mind for any future needs.
Dean Threelaws Cook
Feb 18, 2021
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I am very pleased with them. They did a great job and are very honest. I had to send my car to the dealership for work only the dealership can do and they where very helpful with the insurance. When the insurance sent the check to them and not me like it was supposed to, they called me and sent me a check. If you what to deal with someone that is straightforward and honest this is the place to go.
Tara Rapino
Dec 04, 2020
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Can't say enough good things. Efficient, fast, beautiful work. they cleaned my entire car inside and out. even the windows were the cleanest I have ever seen. my car looked brand new when I picked up and all I had done was front end work. would recommend to anyone.
Heidi Pappas
Jun 07, 2020
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I had a very positive experience. The process of getting my car repaired was absolutely excellent. That is to be expected when dealing with professionals. The work was perfection. I highly recommend Nickole Auto Body for any and all body work your vehicle may need
Donald McQuaid
Apr 30, 2020
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They do excellent work on the vehicles. They are great with dealing with the insurance companies. Every person I have ever dealt with there is also very nice. It's not a great day when your car needs body work but Ernie and everyone else there makes it a lot easier on their customers. 5 star without a doubt.
