Business Details
50 Years
experience
Emergency
services
Your Trusted Auto Repair Shop in Northwest Chicago Suburbs
Casey Automotive has been a family-owned, full-service auto repair shop since 1976, serving the northwest Chicago suburbs with three convenient locations in Arlington Heights, Palatine, and Streamwood, IL. As an AAA Approved Auto Repair Facility and NAPA AutoCare Center, we uphold the highest standards of service quality and customer satisfaction. Our ASE-certified technicians provide comprehensive repair solutions for all makes and models, utilizing state-of-the-art tools and manufacturer-grade parts.We prioritize integrity and value over sales volume, offering a 24-month/24,000-mile warranty on parts and labor, free shuttle service, and eco-friendly practices. With over 45 years of experience and a commitment to community and sustainability, we ensure every customer receives honest, efficient service tailored to their needs.
Services
Auto Diagnostics
Brake Service
Electrical Service
Transmission Repair
Engine Repair
Alignments
Emissions Repair
Details
- Year established: 1976
Highlights and features
- ASE-certified technicians with decades of experience
- 24-month/24,000-mile warranty on parts and labor
- Three convenient locations in northwest Chicago suburbs
- Eco-friendly practices and community-focused service
- Free shuttle service and transparent pricing
Associations and certifications
- AAA Approved Auto Repair Facility
- ASE Certified Technicians
- NAPA AutoCare Center
What people say
Honest advice
Friendly service
Best price around
Truly honest
Kind crew
Services
Auto Diagnostics
Our advanced diagnostic tools identify vehicle issues quickly and accurately. ASE-certified technicians ensure precise repairs for optimal performance. Backed by a 24-month warranty, we deliver reliable solutions for foreign and domestic vehicles.
Brake Service
Comprehensive brake inspections and repairs using premium Bosch parts. Services include pad replacement, rotor resurfacing, and system diagnostics. Maintains safety and extends brake lifespan with certified expertise.
Electrical Service
Diagnosis and repair of complex electrical systems, including batteries, alternators, and wiring. Utilizes ACDelco components for durability. Ensures reliable vehicle operation and prevents breakdowns.
Transmission Repair
Expert transmission maintenance and repairs for manual and automatic systems. Prevents costly failures through early issue detection. Warranty-backed services restore smooth vehicle performance.
Steering & Suspension
Inspection and repair of shocks, struts, and steering components. Enhances ride comfort and safety. Uses high-quality parts to address wear from Illinois road conditions.
Questions
What are your business hours?
Open Monday-Friday 7:30am-6pm and Saturday 7:30am-2pm at all three locations.
What vehicles do you service?
We work on all makes and models, including domestic, European, and Asian vehicles.
Do you offer a warranty?
Yes, we provide a 24-month/24,000-mile warranty on parts and labor.
Can I schedule an appointment online?
Yes, use our online booking tool to select your preferred time and location.
Do you provide towing services?
We offer 24/7 towing and roadside assistance for emergency situations.
What payment methods are accepted?
Contact the shop directly for current payment method information.
Reviews (7)
Joe Paciolla
Jun 10, 2022
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Mike worked on my car and he should work on yours also. I needed a decent amount of work done and he did great! Mike walked me through the process over the phone during the time of the repair and never kept me in the dark. Great staff and great experience
Sk
May 10, 2022
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I will start with the positives first. The customer-facing staff is courteous and accommodating. Now, I had brought in my car for brake inspection and potential replacement. I felt the diagnosis was decent (expected really) and I was prepared for it. The horror part was the execution of the repair though. Trying the vehicle after the replacement itself, something did not seem right. After driving for a few days, the suspicion turned out to be right and the vehicle had to be taken back for re-examination.
After about another day, the vehicle was handed back to me and again, there was not much improvement in brake functionality. Tired of the multiple visits, I went back to the place I always have had my car serviced. They observed air in the hydraulics system and the system worked on flushing it out. Finally, after another day's makeshift arrangement and about $150 later, my car's brakes are working as they should. All because of what seemed to be a half-baked job on an expensive and potentially safety-related repair.
After about another day, the vehicle was handed back to me and again, there was not much improvement in brake functionality. Tired of the multiple visits, I went back to the place I always have had my car serviced. They observed air in the hydraulics system and the system worked on flushing it out. Finally, after another day's makeshift arrangement and about $150 later, my car's brakes are working as they should. All because of what seemed to be a half-baked job on an expensive and potentially safety-related repair.
Dd Pierce
May 09, 2022
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Terrible service. They tell you that they don't take appointments, that it's first come first served. I was the second person in the door at 7:30 am. They were to check my front end for a noise and let me know, and change the oil. By 2:30 pm no call. I called them. I was coldly told "it hasn't been looked at yet". I said it's supposed to be first come, first served. The person on the phone said "we have cars from Saturday".
He sounded irritated? I told him not to do anything with the car. I'll pick it up. This is our only car. I walked hour to pick up the car. When I got there, there was one customer waiting at the front desk while the front desk clerk was slowly chatting with someone on the phone. I told the person in front of me that it's terrible service. The clerk heard me, handed me my key and said "we were just about to pull your car in". Wow! I'm not sure who buys that BS, but it's not me. TERRIBLE Customer service.
He sounded irritated? I told him not to do anything with the car. I'll pick it up. This is our only car. I walked hour to pick up the car. When I got there, there was one customer waiting at the front desk while the front desk clerk was slowly chatting with someone on the phone. I told the person in front of me that it's terrible service. The clerk heard me, handed me my key and said "we were just about to pull your car in". Wow! I'm not sure who buys that BS, but it's not me. TERRIBLE Customer service.
Elizabeth Gonzalez
May 05, 2022
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This was my first time using this place and its so hard now a days to find a mechanic that is honest and not over priced. Im so glad I came to Casey's Mechanics. Right when I walked in a gentleman Mike helped me right away snd he was very friendly. Right away I felt Mike was very trust worthy.and knows what hes talking about. Mike was very thorough with my car when he called me back to let me know what was wrong with my car. Had my car back fast and now my car drives like a dream.
Thank you Mike I appreciate everything you did. You went well beyond your means to help me and I thank u for that. When I need to I definitely will be back and will refer you to friends and family. THE BESt and happy customer
Thank you Mike I appreciate everything you did. You went well beyond your means to help me and I thank u for that. When I need to I definitely will be back and will refer you to friends and family. THE BESt and happy customer
S. S.
Apr 06, 2022
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Better be the first one here to get any services. Oil changed prices went up few months ago. Employees at all CASEY have changed or are under way too much pressure. The service level have gone down. I have been to almost all if not atleast in Northwest. Still I gave 4 stars for those who still work on our cars and show respect to their customers.
Dawn K.
Apr 03, 2022
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Casey Automotive has been working on my cars for 30 plus years. They are ALWAYS fair and honest with their pricing. Thank you for always keeping us updated while the repairs are being made! We never take our cars anywhere else! Services: Tires, General repairs & maintenance, Oil change, Auto engine diagnostic
Father Loves
Mar 15, 2022
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Casey can only do the basic car repair like oil change, battery, tire, brakes. Anything difficult or more involved, do not go to Casey. They are clueless. My car engine light was flashing. Casey told me the piston ring needs to be replaced. and it will cost about $5,000 to repair. What they did was they went on the internet and searched for service bulletins and found this piston ring problem. Good thing I was smart enough to get a second opinion from a mechanic I trust.
My mechanic found spark plug coil needed to be replaced and the repair cost was less than $200. Wow, what a difference between the competence of the two repair shops and the repair cost of $200 vs. $5000. Also, Casey wanted to charge over $500 to replace spark plugs, which is overcharging, in my opinion.
My mechanic found spark plug coil needed to be replaced and the repair cost was less than $200. Wow, what a difference between the competence of the two repair shops and the repair cost of $200 vs. $5000. Also, Casey wanted to charge over $500 to replace spark plugs, which is overcharging, in my opinion.