Business Details
21 Years
experience
Your Trusted Auto Repair Shop in Virginia Beach, VA
Since 2005, Protime Automotive has been Virginia Beach's trusted partner for expert auto repairs and exceptional customer service. Our ASE-certified technicians combine cutting-edge technology with decades of collective experience to diagnose and resolve vehicle issues efficiently. We prioritize transparency, honesty, and personalized care, ensuring every client receives tailored solutions that meet their specific needs.Our commitment to quality is reflected in our 3-year/36,000-mile warranty, use of OEM and high-grade aftermarket parts, and a 99.99% customer satisfaction score based on 800 recent reviews. We pride ourselves on fostering long-term relationships through consistent reliability, ethical practices, and a dedication to keeping our community safe on the road.
Services
Alternator Repair
Auto Diagnostics
Brake Repair
Engine Repair
Fleet Service
Clutch Repair
AC Repair
Transmission Repair
Tire Services
State Inspections
Details
- Year established: 2005
Highlights and features
- We offer 24-hour vehicle drop-off for your convenience
- Our technicians are ASE-certified with ongoing industry training
- We provide free local shuttle service and vehicle pick-up/drop-off
- Our 3-year/36,000-mile warranty covers all repairs
- We use OEM and high-quality aftermarket parts for lasting results
Associations and certifications
- ASE Certified
What people say
Trustworthy
Exceptional service
Honest work
Timely repairs
Friendly staff
Services
Alternator Repair
Our ASE-certified technicians diagnose and repair faulty alternators using state-of-the-art equipment. We perform comprehensive charging system diagnostics to prevent battery damage and ensure reliable vehicle operation. Services include alternator replacement, voltage regulator checks, and electrical system testing for domestic and imported vehicles. All repairs come with our 3-year/36,000-mile warranty.
Auto Diagnostics
We use advanced diagnostic tools to identify check engine light issues, ABS problems, and transmission concerns. Our technicians interpret diagnostic trouble codes and perform hands-on testing to pinpoint mechanical and electrical issues. Services cover engine performance, emission systems, and computerized diagnostics for accurate, long-lasting repairs.
Brake Repair
Our brake specialists handle all aspects of brake system maintenance and repair. Services include brake pad replacement, rotor resurfacing, caliper servicing, and brake fluid exchanges. We use premium components to ensure optimal stopping power and safety. Technicians perform comprehensive brake inspections during every visit.
Fleet Service
We provide scheduled maintenance and emergency repairs for business fleets of all sizes. Services include preventive maintenance, state inspections, and 24/7 vehicle support. Our pickup/drop-off service minimizes downtime while our digital reporting tracks fleet maintenance history for compliance purposes.
Engine Repair
Our technicians handle complex engine diagnostics and repairs for gasoline and diesel vehicles. Services range from minor sensor replacements to complete engine overhauls. We use factory-grade tools to address check engine light warnings, oil consumption issues, and performance problems while maintaining manufacturer specifications.
Questions
What services does Protime Automotive offer?
We provide complete auto repair services including diagnostics, brake repair, engine work, AC service, transmission maintenance, fleet services, and state inspections for domestic and imported vehicles.
Do you work on all vehicle types?
Yes, our ASE-certified technicians service domestic, imported, hybrid, and electric vehicles with specialized knowledge for Asian, European, and American makes.
What warranty do you offer?
All repairs include our 3-year/36,000-mile nationwide warranty covering parts and labor performed by our certified technicians.
Are you open after hours?
We offer 24-hour vehicle drop-off for customer convenience, though our service hours are Monday-Friday 8:00am-5:00pm.
Do you provide shuttle service?
Yes, we offer free local shuttle service and vehicle pick-up/drop-off within our service area for customer convenience.
How do you communicate repair status?
We provide photo documentation via email, text notifications, and detailed explanations of all recommended repairs during the service process.
Reviews (6)
Keenan Kelsey
Jun 25, 2022
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Engine replacement. Highly recommend Protime for all auto repairs both minor and major. I have been taking my Carter proton automotive since they opened over 15 years ago and I wouldn't take my car anywhere else! Services: Steering & suspension repair, Air conditioning, Engine repair, Oil change, Auto A/C replacement
Larry York
Jun 23, 2022
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16 hours from home. 2011 work truck. A part that was listed as "national backorder". My man James not only found my part, but had my truck going 3 days earlier than projected. All this after being ran around by the factory parts dealer for days. I recommend Protime to anyone in need of a real shop with real results. Thanks from Larry York and Hilltop Electric
Holly Wagner
Jun 02, 2022
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I brought my car in to be inspected after a check engine code detected a vacuum leak. I was quoted $700+ for the repair. I inquired as to the break down and was told labor was roughly $140 an hour and the part cost was around $300 from the dealership. They said part costs had gone up recently. After my boyfriend, who has extensive car knowledge, looked into my cars issue he found the part on rock auto website for $40 and discovered he can do the job on his own. They were very respectful, kind and thorough but I feel they are a little over priced.
Jeffery Neely
May 27, 2022
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They did a great job communicating with me and in a timely manner. I found their price for the repairs were a little higher than I wanted to pay, though Service: Vehicle Inspection
Chuck Starbranch
May 19, 2022
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We have found this to be an efficient, knowledgeable, reliable, dependable, and-well organized business! My wife and I have used this business for seven years. I got excellent service when I started to get air in a tire and found I needed a new one.
Shawnah Thomas
May 14, 2022
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Made appointment on Monday for Wednesday, needed inspection oil change and tune up. They didn't touch my car until the afternoon, didn't finish it until after 5. I'm sitting in the waiting room after I get off work, waiting for my vehicle, and I see it leave the garage. I'm thinking the mechanic is taking a test drive so I'm waiting patiently. The shop closes at 5:30, guy behind the counter asks me at 5:25 if I'm waiting for a ride.
I tell him I'm waiting for my car, which he admits he completely forgot about and never called me (I was waiting for a phone call since that's how we'd been corresponding). There's a text message system that wasn't used as well. The prices are also outrageous - almost double other technicians rates and less than half the service. Do not recommend. Update: the steering wasn't fixed and they never spotted the front control arms I need replaced. Another shop I took it to informed me. Worst mechanic I've ever had the misfortune of spending too much money at.
I tell him I'm waiting for my car, which he admits he completely forgot about and never called me (I was waiting for a phone call since that's how we'd been corresponding). There's a text message system that wasn't used as well. The prices are also outrageous - almost double other technicians rates and less than half the service. Do not recommend. Update: the steering wasn't fixed and they never spotted the front control arms I need replaced. Another shop I took it to informed me. Worst mechanic I've ever had the misfortune of spending too much money at.