Import Specialty Service

Dishonest. Brought my vehicle in for service work and they quoted me absurd prices and practiced shady tactics. They quoted me a price for aftermarket parts that came to $350 more than what I acquired original versions for from the manufacturer dealer, at retail cost. Tried to sell me brake pads and rotors that I did not need. Tried to sell me full overlapping labor for brakes that needed to come out for other repairs requested by me. Tried to charge me a diagnostic charge to dig deeper into a "broken tie rod end." No tie rod ends are broken and the power steering rack leak is clearly indicative of a new rack needed.

A novice technician could determine such at a glance. Never mind that charging an hour of diag for such a simple thing when already looking at a $2k+ invoice is inappropriate. Wouldn't tell me if other components were due for replacement until after other repairs that are 100% not-related were performed. I have 12+ years in the automotive repair business at high end brands.

Currently traveling across the country and took a shot on this place for work I could not do on the road. After receiving their abysmal estimate, I connected with the Nashville community and was advised to get my car out of there. Found another shop that was honest, fair, and reasonable.

They were very nice and customer friendly. Even though I did not have any work done on my infinity g37 due to the damage they gave me an analysis of the issues. I would definitely use them again.

The are as good or better than a BMW Dealership repair shop. All the repairs and prices are emailed. I have a 2002 33i than they have running over 10 years.

Doug is the main person I was working with. He was very responsive, fair on prices, worked with me to get my maintenance on my GLA 250 on time. He was the face of the company for me and I am glad he was. He represents Import Speciality very well! They did a wonderful job and saved me 100s of dollar versus going to the dealership like I normally do. I will be coming back. The professionalism and communication is unmatched. My car was done faster than I thought! Thank you again! Wonderful service.

I've been here twice, once for front shocks/airbags and axles and again for a warranty replacement on one of said axles (it was just a bad part, not the shop's fault). The work was done quickly and the service advisor I spoke to (Doug) was quick to explain the issues in an easy-to-understand manner. The warranty experience was also quick and painless.

They're one of the few shops in town that were willing to touch the suspension on my Porsche, and their labor rate was much more reasonable than the dealer - I highly recommend these guys!

I had a great experience using Import Specialty. Doug took the time to thoroughly explain each item on my inspection report and they didn't pressure me into getting everything done at once. They even called out an item that is covered by warranty at the dealership which they totally could have charged me for and I'd have no idea. All around good experience. My MINI is running great now and I will definitely be using them again in the future.

Beware Range Rover people theses guys told me there was a recall on my SUV so called Land Rover American and that's not the case. They don't have the equipment to turn of the service light on my Range Rover after spending $3,000. I trusted them and had them do another service to the same problem. I Have a professional diagnosis that I plug into my suv and they told me there was issues that was not really wrong with it. There no different than rip off Nashville my in-law have been attending Ron since the 80s a lovely man but next generation I won't even comment.

Fantastic service, extraordinarily detail oriented, Explained everything in as simple terms as possible. Pricing was very fair and they went out of their way to make sure I was aware of everything going on with the vehicle and absolutely exceptional customer service. You just know a good mechanics shop when ya see one, And these guys are as good if not the best shop ever used. So glad I found them

To start I have to say that I am always very skeptical of mechanic shops. I've just had bad experiences in the past so I'm always cautious whenever I have to take my cars in. Having not needed a shop since moving to Nashville I was going in blind for the routine service work my Mercedes E350 needed. I chose this shop based on reviews and it's close proximity to where I live. Wow did I get lucky.

While completing the service work needed they discovered a severe issue with my engine wiring harness. Something that is a known issue in this vehicle but unfortunately not known to me or I probably wouldn't have bought it. Doug did a great job of explaining what the issue was and encouraged me to do my own research on it, online. I had purchased an extended warranty on the car and Doug was instrumental in making sure the company understood what was wrong and why they needed to pay to fix it.

The warranty company was less than helpful and many repair shops would have said, "sorry we tried, cash or credit", but not these guys. They tirelessly worked with me to fight for the coverage and in the end we succeeded in getting the vast majority of the cost covered. Their professionalism, experience (Master Mercedes Tech) and diligence saved me thousands of dollars. Are they cheap? No. Are they worth every penny?

You bet. Thanks for helping me turn a nightmare into a positive experience. I now know I have a very mechanically sound vehicle and I will tell everyone I know to go here for service. They have awesome communication both by phone and a very convenient texting system. Estimates are all cloud based and very accurate.

Great experience! Text system made communication easy, but there was always someone available if I had questions. Estimates reflected the final cost well. Definitely recommend! Services: Engine repair, Battery, General repairs & maintenance

Very thorough, but a tad but expensive. Took in my 2006 Range Rover. Wire work and new trans, check engine light.$11k +. Returned check engine light still on, truck stops right in traffic. Cost 2k+ more. They do a good job. Pray no need to go back.

Was having repeated electrical issues with 2013 Honda Civic. Doug and (Kevin I believe?) were professional, thorough and thoughtful. They helped diagnose the issue, and walked me through how they landed to their conclusions. Most importantly, they helped navigate the history of the car and seemed to care about our solo car just about as much as I did. Very grateful for the help, and would recommend as a place to take your import car if you are completely confused and unsure of what to do.

This group treats you like family! I trait all of their advice and care for my car. You know they will take great care of you and provide excellent service at a fair rate! Couldn't recommend them more! Service: General repairs & maintenance

Their staff is very professional and willing to help. I needed a pre-purchase inspection and they were so thorough with the vehicle. Communication and pricing was also great, I highly recommend Import Specialty Service for luxury car work. Quality auto service.

I am impressed with this ships ability to communicate and keep me informed with the status of my schedule and repairs. Customer service is a rapidly diminishing as a quality that businesses value. I appreciate that ISS understands the value of customer service. Services: Battery, Oil change

The whole crew at Import Specialty Service is top notch! They are always honest, ethical, professional and efficient. Their entire facility is organized and clean. Although they are not cheap, you get what you pay for. I know whenever I come in I am getting great service at a fair price.

HONESTY! That's exactly what you get with Byron, Ryder, and their entire staff. Hard to find this level of professionalism, integrity, and service at any shop anywhere! I was kept informed at every level of my repair. The final price was BELOW what I had authorized and my Lexus is running like it came off the showroom floor. 100% recommend this business to anyone needing maintenance or service on their vehicle. Complete family environment and concierge feel without the price tag.

Byron and the staff at Import Specialty Service are the top of the notch. The knowledgeable staff and technicians are the best. I had the complete Air Suspension System replaced on my Range Rover. Rides as smooth as silk. Great job guys! If I could give them 10 's I would. Services: Air conditioning, Oil change, Steering / Suspension