Business Details
46 Years
experience
Your Trusted Auto Repair Partner in Franklin
Crutcher's Auto Repair has been serving the Franklin area since 1980, providing reliable automotive service rooted in family values and integrity. Founded by Milton Crutcher, a professional mechanic since the 1960s, the business transitioned to second-generation leadership in 2006 when Jamie Crutcher returned to support his parents and ensure continuity. Our approach prioritizes transparency, educating customers about vehicle needs to enable informed decisions while maintaining a commitment to resolving issues promptly. With decades of combined experience, we emphasize personalized service over generic franchise models, ensuring every customer receives attention to detail and accountability. Our nationwide warranty on most repairs demonstrates confidence in workmanship, while our referral network addresses specialized needs beyond our expertise.We value long-term relationships built through consistent quality, as evidenced by multi-generational customers who have trusted us for decades. Customer satisfaction remains our ultimate goal, with direct communication channels available for feedback or concerns. Our facility combines traditional automotive expertise with modern diagnostic capabilities, servicing both classic and contemporary vehicles. Community-focused operations ensure we maintain Franklin's trust through ethical practices and technical proficiency. This enduring commitment to putting people first in auto repair has sustained our reputation for over four decades.
Services
Vehicle Inspections
Routine Maintenance
Brake Repair
Oil Changes
Computer Diagnostics
Tire Services
Climate Control
Electrical Systems
Pre-Purchase Inspections
Warranty Repairs
Details
- Year established: 1980
Highlights and features
- We have over 40 years of continuous service to Franklin drivers
- Our technicians combine traditional expertise with modern diagnostic capabilities
- Nationwide 36-month/36,000-mile warranty on qualifying repairs
- Family-owned operation prioritizing personal accountability over franchise anonymity
- Transparent communication helping customers make informed maintenance decisions
What people say
Great job reasonable price
Quality service reasonable rates
Transparent competent honest
Trustworthy car repair shop
Knowledgeable front office staff
Services
Vehicle Inspections
Our comprehensive vehicle inspections include routine check-ups, pre-trip evaluations, and pre-purchase diagnostics. Technicians examine critical systems like brakes, steering, and lighting to ensure roadworthiness. This service helps identify potential issues before they become major problems, providing peace of mind for Franklin drivers.
Routine Maintenance
We perform essential maintenance including oil changes, filter replacements, fluid flushes, and timing belt replacements. Our alignment and tire balancing services maintain vehicle handling while extending tire life. Regular maintenance according to manufacturer specifications helps preserve warranty coverage and vehicle longevity.
Computer Diagnostics
Modern vehicles require specialized diagnostic equipment for check engine lights and computerized systems. Our technicians use advanced tools to identify issues in engine management, ABS, and climate control systems. We reprogram vehicle computers when software updates resolve performance issues.
Warranty Repairs
We honor our nationwide 36-month/36,000-mile limited warranty on qualifying repairs. Our staff coordinates with aftermarket warranty providers for covered services beyond factory warranties. Documentation assistance ensures smooth claims processing for customers with extended protection plans.
Emergency Roadside
Through our partnership network, we offer towing reimbursement up to $60 and rental car benefits for covered repairs. Emergency services include jump starts, lockout assistance, and fuel delivery. Customers receive roadside support guidance during business hours and after-hours emergencies.
People
Jamie Crutcher
Owner
Second-generation owner with automotive industry experience since childhood. Transitioned from computer industry to lead business in 2006. Maintains family commitment to integrity while integrating modern diagnostic capabilities. Directly oversees daily operations and customer satisfaction initiatives.
Questions
What services are covered under your warranty?
Our nationwide warranty covers 36 months/36,000 miles for repairs including brakes, electrical systems, climate control, and engine performance. Exclusions apply for major component replacements and commercial vehicles.
Do you service both foreign and domestic vehicles?
We work on all major brands including Acura, BMW, Chevrolet, Toyota, and Volkswagen. Our technicians maintain equipment for both classic and modern computerized systems.
How do you handle extended warranty claims?
Our staff coordinates directly with aftermarket warranty providers to process covered repairs. We assist with documentation requirements and claims submission for extended protection plans.
What emergency services do you offer?
Through our network, we provide towing reimbursement up to $60, jump starts, lockout assistance, and fuel delivery. Rental car benefits available for covered repairs requiring extended service.
Can I schedule appointments online?
Yes, our website allows online appointment scheduling. You may also call during business hours or use our anytime drop-off/pickup service for convenience.
How do you ensure pricing transparency?
We provide detailed repair invoices with part and labor costs. Technicians explain required services before work begins, offering alternatives when available to help customers make informed decisions.
Reviews (4)
Jason Burrage
May 31, 2022
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I am more than satisfied with Crutcher's. My truck broke down and really through my day off track. I called Jamie Crutcher and he told me to tow it in. I was worried that I would not find a rental car and he told me he had a loaner car available while the repairs were being done. That in itself was a huge help and greatly appreciated. I later got a full diagnostic and the repairs were far less than I would've expected.
They put me ahead in their already packed schedule and had my vehicle repaired in two days! Jamie was very thorough with the entire process and really helped me through a stressful situation. I have already told three of my customers about them and will continue to do so. Great customer service goes along way with me and I am truly grateful. Thank you Jamie and your team!
They put me ahead in their already packed schedule and had my vehicle repaired in two days! Jamie was very thorough with the entire process and really helped me through a stressful situation. I have already told three of my customers about them and will continue to do so. Great customer service goes along way with me and I am truly grateful. Thank you Jamie and your team!
Austin Manning
Apr 13, 2022
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I wish I could give this business 10 stars because they absolutely deserve it! Hands down the best place to take your truck/car for repairs & maintenance. I drive 40 minutes to have them work on my truck because they are the only place I trust to repair my truck and repair it right the first time. The work they do is top notch and the people there are the nicest you will ever encounter. I also want to give a huge shoutout to Hayden (he was my rep while my truck was being fixed).
He squeezed me in without an appointment (they were booked up for the next 2 weeks) and was In constant communication with me throughout the process. He even knocked off the charge for my tire rotation which wasn't even necessary as they had already saved me a few hundred dollars with their competitive prices and warranty. Safe to say, I am a customer for life. Thank you Crutcher's!
He squeezed me in without an appointment (they were booked up for the next 2 weeks) and was In constant communication with me throughout the process. He even knocked off the charge for my tire rotation which wasn't even necessary as they had already saved me a few hundred dollars with their competitive prices and warranty. Safe to say, I am a customer for life. Thank you Crutcher's!
Daniel Alexander
Feb 25, 2022
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They are super nice and very helpful. Was very happy with their honesty and ability to Diagnose the problem. I was only disappointed that they Did not have the expertise to fix my piston rings So I had to go elsewhere for that
Derrick Eats
Feb 17, 2022
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I got referred to this place and it seems to be very professional. They sent me a email of my repairs being done for me to authorize it and once I did that it was ready the next day. I drove the car and it seems like everything is working fine the brakes are in good condition and plus they give a 3-year warranty I highly recommend this place if you want good quality service on your vehicle.
