Business Details
38 Years
experience
Emergency
services
Trusted Japanese Auto Repair Experts in Westlake Village, CA
Westlake Independent Automotive has been serving the Conejo Valley community since 1988 as a family-owned and operated auto repair shop specializing in Japanese vehicles. Our team of ASE-certified mechanics combines over 75 years of collective experience with cutting-edge diagnostic technology to deliver precise, reliable repairs for Acura, Honda, Infiniti, Lexus, Mazda, Nissan, Subaru, and Toyota models. Recognized by AAA and maintaining an A+ rating with the Better Business Bureau for over 30 years, we prioritize transparency through digital inspections and detailed customer communication.Our commitment to quality extends to using premium parts and equipment while offering convenient services like complimentary shuttle transportation, onsite rentals, and concierge pickup/drop-off within the Conejo Valley. Backed by a 36-month/36,000-mile nationwide warranty, we ensure every repair meets the highest standards of craftsmanship and customer satisfaction.
Services
A/C Repair
Brake Service
Oil Changes
Digital Inspections
Tire Replacement
Suspension Repair
Engine Diagnostics
Smog Testing
Transmission Service
Wheel Alignment
Details
- Year established: 1988
Highlights and features
- Family-owned since 1988 with 35+ years of local expertise
- ASE-certified technicians with 75+ combined industry years
- AAA-recommended facility with A+ Better Business Bureau rating
- 36-month/36,000-mile nationwide warranty on all repairs
- Concierge service for vehicle pickup/drop-off within Conejo Valley
Associations and certifications
- AAA
- Better Business Bureau
- ASE Certified
What people say
Exceptional service
Genuine honesty
Expert technical skill
Trustworthy shop
Seamless process
Services
A/C Repair
Our certified technicians diagnose and repair automotive air conditioning systems using specialized tools and refrigerants. We address compressor failures, refrigerant leaks, and climate control malfunctions while ensuring proper system evacuation and recharge. Customers receive digital inspection reports with photos and explanations of required repairs.
Digital Inspections
SmartFlow technology enables comprehensive digital inspections with photo documentation and condition assessments. Customers receive emailed reports detailing vehicle health metrics, priority recommendations, and repair options. This transparent process allows informed decision-making about maintenance priorities.
Brake Service
We perform complete brake system evaluations including pad replacement, rotor resurfacing, caliper servicing, and ABS diagnostics. Technicians use precision measuring tools to assess component wear and ensure proper hydraulic system operation. All brake repairs follow manufacturer specifications for safety compliance.
Tire Replacement
Our tire specialists recommend and install premium tires from leading brands matched to vehicle specifications. Services include proper mounting, balancing, alignment checks, and TPMS servicing. We provide detailed explanations of tread wear patterns and replacement recommendations through digital inspection reports.
Engine Diagnostics
Advanced diagnostic equipment identifies engine performance issues through OBD-II code analysis and sensor testing. We address timing belt replacements, ignition system failures, fuel delivery problems, and emission control malfunctions. Digital inspection documentation shows component conditions and repair justifications.
People
Norman Oconitrillo
Owner
With over 35 years in automotive repair, Norman established Westlake Independent Automotive as a trusted local shop. He oversees daily operations and ensures adherence to quality standards while maintaining direct customer relationships.
Bruce
Service Manager
Bruce manages the service department with 20+ years of automotive expertise. He coordinates technician workflows, customer communications, and ensures timely completion of repairs while maintaining technical excellence.
Questions
What vehicles do you service?
We specialize in Japanese makes including Acura, Honda, Infiniti, Lexus, Mazda, Nissan, Subaru, and Toyota models.
Do you offer warranties on repairs?
Yes, all repairs include a 36-month/36,000-mile nationwide warranty through our Technet partnership.
Are your technicians certified?
All mechanics are ASE-certified with ongoing training in Japanese vehicle systems and diagnostics.
What convenience services do you provide?
We offer complimentary shuttle service, onsite rentals through Village Car Rental, and concierge pickup/drop-off within Conejo Valley.
How do digital inspections work?
SmartFlow technology provides emailed inspection reports with photos, measurements, and repair explanations for informed decisions.
Do you handle emergency repairs?
Yes, we accept AAA tows and partner with Eddies Towing for emergency vehicle recovery and repairs.
Reviews (7)
Navid Novin Baheran
Nov 18, 2021
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This was my first ever car service experience in the US, I have found them through searching auto service centers around in the Google and to be honest, they definitely deserve this 5 star! They are very friendly and professional, they don't think about making money from you, they are committed to a long term business with their customers. I will definitely go there again as long as I live in this area.
Do Tucker
Oct 06, 2021
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The best automotive place ever! It's a diamond in the rough. To find a good, reliable and honest mechanic. Not only do they know me by name but they treat you like family.
Jack Keoseyan
Sep 07, 2021
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Extremely high quality service. These guys are very nice and they provide great repairs. My AC was broken in the middle of July in the Calabasas heat (and I have a black leather interior). I was tight for money and they helped me out and they were very patient with me. They never tried to upsell me and were very honest and up front with me. My AC works fantastic now - I never have to deal with a hot car very long.
Carolyn Sugimoto
Aug 24, 2021
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Every time I go to Westlake Independent, I am amazed at the level of service, honesty, and thoroughness with which they do their work. I have had major and minor work done over many years. There is always an explanation and report with photos, highlighting the necessary fixes. It's a great team! Services: General repairs & maintenance, Oil change
R. C.
Apr 09, 2021
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I've been going to Bruce (and his team) at Westlake Independent Automotive for over 20 years. His shop is AAA approved, has trained mechanics and is an honest shop. He has always suggested to me and my family to get the best and most reliable used car (inspected them before I bought them and told me which were good or not) and had them serviced at the proper times. His service has saved me thousands of dollars over the years. They always know what they are doing and willing to work with you. They also have rental cars for you to drive home while you car is worked on. Thank you again Bruce and everyone for all your help.
Gary
Mar 01, 2021
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Bruce and his staff maintain both of my Hondas. My Accord is always dependable and runs great with 180,000 miles. My Civic is the same, with 328,000 miles on it, and they are the only ones who ever work on it. their pricing is reasonable and very accommodating. :- Services: Auto engine diagnostic, A/C installation & repair, Transmission, Tires, Wheel alignment, Air & cabin filter replacement, Oil change, Air conditioning, Brakes
Elliott Cobb
Jan 14, 2021
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I've been taking my Honda here for the past 4 years. Bruce and Norman always make sure that I'm aware of the work that needs to be done on my car. I never feel like I'm being taken advantage of and I trust their work. They also provide great value for the work they do. Everyone here is very friendly and I will continue coming back. This is how every auto repair facility should run!
