Business Details
32 Years
experience
Your Trusted Auto Repair Partner in Baldwin Place, NY
Proper Service Auto Repair has been serving the automotive needs of northern Westchester and Putnam Counties since 1994. Our family-owned business combines decades of hands-on experience with cutting-edge technology to deliver reliable foreign and domestic vehicle repairs. With two locations in Baldwin Place and Croton Falls, NY, we employ certified technicians who undergo continuous training to maintain expertise across all makes and models. Our commitment to community values is reflected in our 2-year/24,000-mile nationwide warranty and customer amenities like free shuttle service and after-hours drop-off. We prioritize transparent communication, ensuring clients understand all repair processes while benefiting from manufacturer-standard equipment and diagnostic tools.Our 40+ years of combined technical experience and focus on continuing education enable us to address both traditional and modern automotive challenges. The business maintains partnerships with all insurance providers and offers towing reimbursement for customer convenience. Our facilities feature state-of-the-art diagnostic equipment and comfortable waiting areas with complimentary refreshments. We emphasize preventive maintenance programs to help clients avoid costly repairs while extending vehicle longevity. This approach has earned us consistent recommendations from satisfied customers who value our neighborhood shop atmosphere combined with professional excellence.
Services
Vehicle Inspection
Oil Change
Brake Repair
Tire Services
Check Engine Light
State Inspections
Alignment
Towing Reimbursement
Details
- Year established: 1994
Highlights and features
- Family-owned since 1994 with 40+ years combined technician experience
- Certified technicians using state-of-the-art diagnostic equipment
- 2-year/24,000-mile nationwide warranty on all repairs
- Community-oriented service with free shuttle transportation
- Continuing education program ensures up-to-date automotive expertise
What people say
Exceeded expectations
Professionalism and courtesy
Thorough diagnostics
Trust and transparency
Community-focused service
Services
Vehicle Inspection
Our certified technicians perform comprehensive vehicle inspections using advanced diagnostic tools to identify potential issues before they become major problems. We examine all critical systems including brakes, suspension, fluid levels, and electronic components while providing clear explanations of findings. This preventive maintenance service helps maintain vehicle safety, improve fuel efficiency, and extend your car's lifespan through early problem detection.
Brake Repair
We offer complete brake system maintenance and repair services for all vehicle types, including pad replacement, rotor resurfacing, and hydraulic system diagnostics. Our technicians use manufacturer-approved parts and specialized equipment to ensure proper brake function and safety standards. Regular brake maintenance prevents costly repairs while maintaining optimal stopping performance and driver safety.
Oil Change
Our oil change service includes premium lubricant replacement, filter changes, and comprehensive fluid level checks to maintain engine performance and longevity. We follow manufacturer specifications for oil type and change intervals while inspecting for potential engine issues during each service visit. Regular oil changes prevent engine wear, improve fuel efficiency, and maintain vehicle warranty requirements.
Tire Services
We provide complete tire solutions including rotation, balancing, pressure checks, and replacement recommendations based on tread wear and vehicle requirements. Our technicians assess alignment issues affecting tire longevity and ensure proper inflation for optimal fuel efficiency and safety. Regular tire maintenance improves vehicle handling, extends tire lifespan, and enhances road safety.
Check Engine Light
Our advanced diagnostic equipment accurately identifies check engine light causes through OBD-II system analysis and component testing. Technicians provide detailed explanations of fault codes, potential repair costs, and urgency levels for each identified issue. Timely diagnostic services prevent minor problems from developing into major mechanical failures while maintaining vehicle performance standards.
People
Joe Ferone
Owner, Master Technician
With over 30 years in automotive repair, Joe Ferone founded Proper Service in 1994 after graduating from Denver Automotive and Diesel College. He combines hands-on technical expertise with business leadership, maintaining active involvement in technician training and service quality oversight while serving Mahopac families.
Questions
What services does Proper Service Auto Repair offer?
We provide complete automotive services including inspections, oil changes, brake repairs, tire maintenance, check engine diagnostics, and state inspections for both foreign and domestic vehicles.
Do you work with all vehicle makes and models?
Yes, our certified technicians service all makes and models using specialized diagnostic equipment and manufacturer-standard repair procedures for both foreign and domestic vehicles.
What warranty coverage do you provide?
All repairs come with a 2-year/24,000-mile nationwide warranty covering both parts and labor, ensuring quality workmanship at our Baldwin Place and Croton Falls locations.
Are appointments necessary for vehicle service?
While walk-ins are welcome, we recommend scheduling appointments to ensure proper technician availability and minimize wait times for your automotive service needs.
What areas do you service?
We serve northern Westchester and Putnam Counties including Mahopac, Somers, Yorktown, Baldwin Place, and Croton Falls from our two convenient auto repair locations.
Do you offer customer amenities during vehicle service?
Yes, we provide free shuttle service, local pick-up/drop-off, complimentary beverages, and after-hours drop-off options to enhance customer convenience during vehicle repairs.
Reviews (6)
Ezra Mason
May 26, 2022
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This place is legit. They worked on my 2013 Honda Accord. They are very professional and courtesy. They took care of the issues I was having with oil leaking from the engine and changed a defective oil pressure switch/sensor. I also had work done on my brakes and needed new calibers along with new front bearings. These guys know there stuff and my car is running smooth. I was recommended by a friend and it was the best decision I made. I will definitely return to this shop. Thanks Proper Service.
Fred Harrison
May 15, 2022
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Proper Service did an amazing job on my car! After going to other repair shops in the area, and not being totally satisfied, Joe and his team diagnosed my check engine light problem and also found a problem with my read brakes. Thank you for the excellent service and the highest quality of repairs. I will definitely return, in fact, I made an appointment for my wife's BMW for tires and an oil change for next week.
Oby Ennis
May 11, 2022
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I highly recommend using Proper Service. These guys do an amazing job and treat your car with respect and dignity. These guys only work on my vehicles. I have a 1970 mustang to a 2012 Ford transit. There is nothing too old or too new that these guys can't take care of. Stop in and ask for Mike and he will take care of all your auto needs.
Barbara Herroder
Apr 21, 2022
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This was the first time that I used Proper Service. There was a transfer of management from Osceola Garage, that I had frequented for 20+ years. The same great service is here too. They've retained the staff. I had an oil change, tire rotation, replaced spark plugs and serpentine belt. I will continue using them, because they keep my car dependable.
Caitlin Weiss
Apr 16, 2022
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These guys are so great! Very trustworthy, affordable, accountable and friendly. When I first moved to the area five years ago, I tried a different shop nearby and it was double the price. So happy I went here after that. Services: Tire rotations, Oil change
Diana Pro
Mar 22, 2022
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After a fast car inspection and the workers being kind I was more than pleased with the service received. A few days later I received a hand written letter at my house from the owner thanking for choosing proper service. I will definitely be back! Service: Vehicle Inspection
