Business Details
37 Years
experience
Your Trusted Auto Repair Experts in Lincoln City
Car Care Specialists was founded in 1989 by Randy Neal, who began his automotive career at age 7 by changing his father's tires. Over three decades, the company has grown from a one-person operation to a trusted local business with a team of certified professionals. We prioritize staying current with automotive technology, investing in state-of-the-art diagnostic equipment to service foreign and domestic vehicles. Our commitment to community involvement includes partnerships with local schools, charities, and organizations like the Better Business Bureau. As a AAA-approved Napa Auto Care Center since 1994, we combine quality parts with affordable pricing.Our 24-month/24,000-mile nationwide warranty ensures customer satisfaction beyond our Lincoln City location. The team emphasizes transparency, providing detailed service explanations and clear estimates with every visit. Our facility features modern tools for diagnostics up to 2018 model years, including specialized systems for Ford, Chrysler, and GM vehicles. We maintain rigorous staff training, with technicians holding ASE Certified Master Auto Technician credentials. Customer comfort is prioritized through amenities like free refreshments, scenic views, and a courtesy shuttle service for extended visits.
Services
Oil Changes
Brake Repair
Diagnostics
Preventative Maintenance
Engine Performance
Tire Services
Warranty Work
Shuttle Service
Details
- Year established: 1989
Highlights and features
- We have ASE-certified master technicians with over 30 years of combined experience
- Our facility uses state-of-the-art diagnostic equipment for modern vehicles
- We offer a 24-month/24,000-mile nationwide warranty on all services
- Our team provides detailed service explanations and clear estimates
- We maintain active community involvement through local partnerships
Associations and certifications
- ASE Certified
- AAA Approved
- Napa AutoCare Center
What people say
Excellent service
Treats you like family
Loaner cars available
Ready when promised
Friendly staff
Services
Preventative Maintenance
Our preventative maintenance program ensures optimal vehicle performance through regular inspections and timely repairs. We follow manufacturer guidelines while offering personalized recommendations based on driving conditions. Customers benefit from extended vehicle lifespan and reduced breakdown risks.
Brake Repair
Comprehensive brake system diagnostics and repairs using premium components. Our technicians address wear indicators, fluid levels, and system integrity to maintain safety standards. We offer free upgrades to premium brake pads with select services.
Engine Diagnostics
Advanced diagnostic services utilizing specialized tools for Ford, Chrysler, GM, and medium-duty trucks. Our technicians identify performance issues through computerized analysis and sensor testing. We provide clear explanations of findings and repair options.
Oil Changes
Full-service oil changes using quality lubricants matched to vehicle specifications. Our process includes filter replacement, fluid level checks, and multi-point inspections. We offer seasonal promotions to maintain proper engine function.
Warranty Repairs
Authorized warranty repairs meeting manufacturer standards with detailed documentation. We handle claims processing and coordinate with parts suppliers to ensure coverage compliance. Our nationwide warranty provides peace of mind for traveling customers.
People
Randy Neal
Owner
Owner since 1988 with hands-on involvement, Randy brings decades of automotive expertise and community commitment to daily operations.
Mark Smith
Service Manager
Service Manager with 30+ years industry experience, advisory board member for Portland Community College Auto Tech program.
Britney Konoske
Office Manager
Office Manager since 2018, brings organizational expertise and customer service focus to support operations.
Chris Kokinda
Technician
Certified technician providing expert mechanical repairs and diagnostics services for modern vehicle systems.
Nick Morton
Technician
Experienced technician specializing in automotive diagnostics and repair services for domestic and foreign vehicles.
Questions
What services do you offer for modern vehicles?
We provide diagnostics and repairs for vehicles up to 2018 models using specialized tools for Ford, Chrysler, GM, and medium-duty trucks.
Do you offer warranty coverage on repairs?
Yes, all services include a 24-month/24,000-mile nationwide warranty for customer peace of mind.
Are your technicians certified?
Our team holds ASE Certified Master Auto Technician credentials with ongoing training requirements.
What payment options are available?
We accept major credit cards, checks, cash, and offer financing through Napa Credit Card and Easy Pay Finance.
Do you provide customer amenities?
Yes, we offer free refreshments, Wi-Fi, and a courtesy shuttle service for extended visits.
Reviews (7)
Roger Patterson
May 27, 2022
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This shop saved our vacation.they were able to work us in and fix our car on a busy holiday weekend and get us back on the road.very professional and courteous. Service: Auto engine diagnostic
Kinya Wamsley
May 20, 2022
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My pos car kept breaking down no one could figure out what was going on. Finally found somewhere that figured it out. They got it done faster than the estimated time, Marc called daily to keep updates and went out of his way to help my every need. Little on the spendy side. I just got it back today so will update see how well their work was fully.
Leann Slane
May 13, 2022
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Don't go here! Their prices are ridiculous and they do extra work without asking you and claim they didn't feel comfortable letting you take it home in that condition. I came in for a new motor for my windshield wipers and they wanted to do a bunch of other stuff that wasn't necessary and I told them I didn't want any extra work done and they still went and put more oil in when I didn't need any and charged me a extra 130 dollars! for something I didn't want and could have done myself with less than half that price. They pray on people to try and charge more work
Glendon Newberry
Feb 21, 2022
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NOT IMPPRESSED WOULD NOT QUOTE A LABOR PRICE FOR A REPAIR IF MY SON BROUGHT IN THE FACTORY TSTAT FOR HIS CAR. I WORK AT A DEALER AND THERE IS NO ISSUE DOING THAT.
Ellen Wellborn
Feb 07, 2022
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Reliable fairly priced and professional service for both our BMW and Dodge Ram. so happy to have been referred to them Services: General repairs & maintenance, Electrical repair, Electrical
West Coast
Jan 10, 2022
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Recently visited the Oregon Coast. Three different occasions I was met with a Car Care Tow Pro Truck going to fast on a side road and in my lane. Two of those times something was on the back. I am grateful the unchained vehicle did not fall off and on to me. I am also glad there was just enough room in the muddy part of the road to get out of the way. 23rd St is where it happened. Not a lot of room there. Several people have died on that road.
Beverly Jackson
Sep 18, 2021
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I worked for them back in 2005-2006. Decent mechanics and smart business man but preys on the less fortunate people in the community and travelers, in my opinion. His tow bills and rates are ridiculously high! If you have to use them beware! If you care about your credit score or the ownership of your vehicle, proceed with caution. If he tows you it's going to cost MUCH more than you will expect. Very charming people at a glance but charm isn't worth the arm, leg and eyes it'll cost you.
