Western Mass Collision

Business Details

Your Trusted Auto Body Repair Experts in West Springfield

Western Mass Collision is a family-owned auto body shop serving West Springfield, MA, with over 40 years of experience in delivering high-quality auto body repair and collision services. Our state-of-the-art facility, equipped with advanced technology like Chief Automotive EZLiners and Velocity Electronic Laser Measuring Systems, ensures precision in every repair. As an I-CAR Certified business and member of the Massachusetts Auto Body Association, we combine certified expertise with personalized, family-style care to exceed customer expectations.

Our commitment to quality is underscored by a written warranty on all repairs, and we maintain partnerships with major insurance providers to streamline claims processing. With a team of master technicians, licensed appraisers, and dedicated customer service professionals, we prioritize transparency, fast turnaround times, and community trust, making us the preferred choice for auto body services in Western Massachusetts.

Services

Auto Body Repair Collision Repair Frame Repair Paint Touch-Ups Panel Replacement Headlight Restoration Insurance Collision Repair

Highlights and features

We offer 40 years of experience in auto body repair.
Our team includes I-CAR Certified professionals.
We are a preferred provider for major insurance companies.
Our state-of-the-art facility ensures precise repairs.
Every repair comes with a written warranty.

Associations and certifications

I-CAR
Massachusetts Auto Body Association (MABA)

What people say

Top-notch work Fast turnaround times Friendly and helpful staff Transparent pricing Flawless repairs

Website

Update Listing

Services

Auto Body Repair

Our auto body repair service addresses damage to metal, aluminum, and plastic components using advanced techniques and equipment. Skilled technicians ensure structural integrity and aesthetic precision, restoring vehicles to pre-accident condition. Customers benefit from durable repairs backed by a written warranty.

Collision Repair

Utilizing state-of-the-art tools like Chief Automotive EZLiners and Velocity Electronic Laser Measuring Systems, we deliver precise collision repairs. This service ensures accurate frame alignment and structural restoration, enhancing vehicle safety and performance for drivers in Western Massachusetts.

Frame Repair

Frame repair involves correcting structural damage using two Chief Automotive EZLiners and advanced measuring systems. This critical service restores a vehicle's frame to factory specifications, ensuring safety and longevity for all makes and models.

Paint Touch-Ups

Professional paint touch-ups are performed in downdraft spray booths with baking ovens for flawless finishes. This service matches factory paint colors precisely, eliminating blemishes and restoring vehicles to showroom-quality appearance.

Headlight Restoration

3M Headlight Lens Restoration removes oxidation and cloudiness, improving nighttime visibility and safety. This service enhances headlight clarity and appearance, extending the lifespan of lighting systems for improved vehicle aesthetics.

People

Andre Marcoux

Owner/Operator

Andre Marcoux has 40 years of expertise in auto body repair, owning Western Mass Collision since 2005. He is I-CAR Certified, holds 150 annual hours of collision management training, and previously worked as a frame technician and instructor.

Nancy

Office Manager

Nancy has over 35 years of experience coordinating insurance claims and customer service at Western Mass Collision. She streamlines repairs by managing paperwork, towing, and rental car arrangements for client convenience.

Questions

What services does Western Mass Collision offer?

We provide auto body repair, collision repair, frame straightening, paint touch-ups, headlight restoration, and insurance claim assistance using advanced equipment and certified techniques.

Do you work with insurance companies?

Yes, we partner with major insurers like Liberty Mutual and handle claims processing, paperwork, and estimates to simplify repairs for our customers.

Is there a warranty on repairs?

All repairs include a written warranty covering workmanship and materials, reflecting our confidence in the quality of our services.

What are your business hours?

We operate Monday through Friday from 8:30 AM to 5:00 PM and are closed on weekends for standard operations.

Do you offer rental car assistance?

Yes, we coordinate with local rental agencies to provide vehicles during repairs, ensuring minimal disruption to your daily routine.

How experienced is your team?

Our staff includes I-CAR Certified technicians with decades of combined experience in collision repair, painting, and customer service.

Reviews (7)

Write a Review

Sarah Santos

Mar 19, 2022 Report

This is the only place I trust working on my vehicle. Twice I had to use them for body work, and they always made it look brand new! Nancy and Andre are great, and I would not go anywhere else: Services: Tires, Painting, Body & Trim

Kristen Kiki Chrzanowski

Jun 13, 2021 Report

They're amazing over here, the front staff (Nancy) is so easy to talk to and great at communicating with you. Andre does great work, I will continue to bring my vehicles back for any work I need done!

Neon Starr

May 21, 2021 Report

I would 100 percent reccomend this place to anyone who needs any sort of auto body repair. They are amazing people with compassion and understanding. Not only are they there for their customers but they do amazing work. i feel confident leaving my car with them.

Luis Aguilar

Feb 16, 2021 Report

Andre the owner was very professional and Nancy his sister were very helpful and both were very friendly, my car was brought in for Vandalism repairs by my insurance and my bumper needed paint due to spider cracks in my paint however, I could not afford for that repair and they surprised me when I arrived! My bumper was fully painted and my car looks it's greatest now! May God bless this collision shop and all their family a true blessing!

You guys are amazing keep up the amazing work I recommend this shop to anyone for any service needed to their vehicle, they show great pride in their work and sure live up to their model known for Quality and they sure have proven that to me. Thank you again Western Mass Collision! Thank You Andre and Nancy! -Luis Aguilar

Stephen Browning

Feb 09, 2021 Report

Very friendly, easy going place to get your car repaired. My tailgate got damaged and had minor damage to it. Asked the first place I went to to give me an estimate on how much to just bang the damage out. They wanted to replace the tailgate. No way! Went here to ask the same thing and it was repaired for under $100. It's not perfect but it doesn't need to be. Always had good experiences here. Brought my daughters car here too and they did a very nice job and made my daughter's experience with dealing with something like this very relaxing for her. Highly recommend Western Mass Collision.

Dave S.

Nov 26, 2020 Report

Andre is great. His team is super knowledgeable and their attention to detail is second to none. I am a repeat customer (not my fault) and I trust them for all of my auto collision needs. You can't get any better service or results than Western Mass Collision.

Mt Man

Mar 17, 2019 Report

Had to have some trim painted. The employee who came out to check it out was awesome. He was very personable and a joy to talk to. He was up front and honest. Told me that some times when they paint these parts they don't take to good and may look different then rest of vehicle. Nice to see some people who take pride in doing their jobs. When got the parts back they did an awesome job. If I ever need body work done on a vehicle I will make sure to go here. Keep up the awesome work.