Business Details
42 Years
experience
Emergency
services
Your Trusted Auto Body Repair Experts in Melrose, MA
Stephens Auto Body has been a trusted name in the automotive repair industry since 1984, serving the greater Boston and Cambridge regions from our Melrose, Massachusetts facility. Our team of certified professionals specializes in collision repair, frame straightening, and auto body painting using state-of-the-art equipment and factory-recommended procedures. We maintain partnerships with all major insurance companies and hold the prestigious I-CAR Gold Class recognition, demonstrating our commitment to industry-leading standards. Our 30,000-square-foot facility features advanced technologies including computerized paint mixing systems and Chief frame straightening equipment. We prioritize customer satisfaction through transparent communication, offering contact-free appointments, virtual estimates, and 24/7 towing services.Our experienced team, including General Manager Scott Longmuir and Office Manager Kaylan Carr, brings decades of combined expertise to every repair. We provide complimentary rental cars through our on-site Enterprise office and guarantee meticulous vehicle detailing before return. Our commitment to quality is evidenced by our 4.5+ star customer reviews and 30+ years of community involvement. We maintain strict safety protocols while delivering repairs that restore vehicles to pre-accident condition. Our dedication to excellence has earned us recognition as Boston's preferred auto body shop for over three decades.
Services
Collision Repair
Auto Body Painting
Frame Straightening
Insurance Appraisal
Rental Assistance
Details
- Year established: 1984
Highlights and features
- We offer 30+ years of experience in collision repair and insurance claims
- Our facility maintains I-CAR Gold Class certification for technician training
- We provide 24/7 towing services with a dedicated fleet in Boston/Cambridge
- Our on-site Enterprise rental office offers sanitized vehicles during repairs
- We guarantee factory-standard repairs using computerized paint matching systems
Associations and certifications
- I-CAR Gold Class
What people say
Excellent customer service
Professional group of people
Fantastic job
Seamless experience
Knowledgeable technicians
Services
Collision Repair
Our I-CAR Gold Class certified technicians perform precision collision repairs using Chief frame equipment and factory procedures. We handle insurance claims directly while maintaining strict quality control through computerized tracking systems. Each repair includes complimentary interior detailing and lifetime warranty protection.
24/7 Towing
Available round-the-clock with response teams across Boston and Cambridge, our towing service operates through dedicated dispatch lines. Equipped for all vehicle types, we provide immediate roadside assistance while coordinating repair timelines with our body shop specialists.
Insurance Claims
We work directly with 25+ insurance providers including Allstate, State Farm, and Liberty Mutual. Our specialists handle estimate approvals, additional damage documentation, and claim coordination to minimize customer involvement while ensuring complete repairs.
Frame Straightening
Using laser-guided Chief measuring systems, we restore vehicle frames to factory specifications. Our technicians combine Prospot resistance welders with traditional methods to address both unibody and full-frame damage for all makes and models.
Rental Assistance
Enterprise rentals available on-site with sanitized interiors and exteriors. We coordinate reservations during claim processing, offering complimentary temporary transportation for up to 30 days during repair periods.
People
Scott Longmuir
General Manager
Third-generation leader with 20+ years in family business. Manages daily operations, insurance partnerships, and customer relations. Implemented on-site rental service and maintains insurance referral program participation. Graduated from North Shore Community College.
Kaylan Carr
Office Manager
Customer service specialist with decade-long tenure. Coordinates scheduling, claims processing, and client communications. Industry veteran with deep understanding of collision repair workflows and insurance documentation requirements.
Shawn Bolger
Insurance Claims Manager
Certified auto damage appraiser with 25+ years in collision repair. Oversees insurance estimate approvals and claim negotiations. Holds business marketing degree from Salem State University and manages complex insurance cases.
Audrey Plavetsky
Operations Coordinator
40-year company veteran managing accounting, HR, and logistics. Ensures smooth facility operations and staff support systems. Maintains organizational infrastructure for 100+ employee shifts and equipment management.
Questions
What auto body services do you offer?
We provide complete collision repair, frame straightening, auto body painting, insurance claim processing, and rental assistance at our Melrose facility.
Do you work with insurance companies?
Yes, we partner with 25+ providers including Allstate, State Farm, and Liberty Mutual. Our team handles estimates and claim coordination directly.
Are your technicians certified?
Our staff holds I-CAR Gold Class recognition, the industry's highest training standard for collision repair professionals.
Do you offer towing services?
Yes, our 24/7 towing fleet serves Boston and Cambridge areas. Call 781-662-5202 for immediate assistance.
Can I get a rental car during repairs?
We provide complimentary Enterprise rentals on-site for up to 30 days during your vehicle's repair period.
How long have you been in business?
Stephens Auto Body has served Melrose since 1984, maintaining our current Tremont Street location since 1994.
Reviews (7)
R. C.
Jun 22, 2022
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Noise coming from underneath my car and doors continue to not close properly. Had my vehicle for over a month and yet it sounds worst than when it went in. Unhappy customer!
Aliye G.
May 22, 2022
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Great experience - the car rental was in-house, so I dropped off my car and picked up the rental in one spot. Everyone I interacted with was kind and helpful! My car looks great.
Robert Singleton
May 05, 2022
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Always helpful great with my cars and will go out of there way to make sure you leave happy. I have gieco and they always recommend these guys
Bijoux M.
Apr 26, 2022
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They are very friendly, place is very clean. They even connect you to Enterprise Rental if you need one. I am now waiting for my car to be fixed. Some rando driver hit it while parked but I am confident this body shop got what it takes to fix it. Stay tuned!
Christopher Parker
Mar 21, 2022
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Ganna start with. I understand how long it'll take to get parts so time isn't the issue. The problem is the quality of work. And the attitude of Scott. They had my wife's car 1 month 3 weeks. The quality of the paint job is terrible. They stole from me. They do not pay attention to what there doing. They tried to give my wife her suv back half done saying it only needed 1 thing when infact I counted 10 things wrong. You bring your car to a body shop for them to return it to before accident condition. They did not do that They put minimum effort required. Would not recommend
Nicolas Colantonio
Feb 26, 2022
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Stephen's Auto Body was absolutely amazing! Kaylan was super helpful and was very communicative with everything! I had to get a mirror fixed and I was able to pick up the car the same day I dropped it off, efficient and well done service! They even cleaned the outside and detailed the inside of the car, very appreciative for their service and will be recommending their services to friends and family!
Matt Roman
Feb 06, 2022
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This is the second time I have used Stephens Auto Body, another great job! My 2020 Honda Ridgeline got hit by a moving truck. Kaylan and Scott were on the ball with communication and the body work was top notch. My truck looks new again. Despite Covid and supply issues the crew got my truck repaired on time. Thanks Stephen's crew! Matt Roman
