Business Details
50+ Years
experience
Your Trusted Auto Repair Partner in Agawam, MA
Parrotta's Auto Service has been a trusted name in automotive repair and maintenance since 1975. Our ASE-certified technicians combine decades of experience with cutting-edge technology to service European, Asian, and American vehicles, including hybrids and electric models like Tesla. We specialize in everything from routine maintenance to complex diagnostics and repairs, using dealership-level tools and factory scan equipment for precision. Our commitment to honesty, quality workmanship, and customer satisfaction has made us a family-owned staple in Agawam and surrounding communities.With a focus on transparency and education, we ensure every client understands their vehicle's needs while delivering reliable service that extends vehicle longevity. Our team's expertise spans mechanical and computer diagnostics, key programming, and comprehensive repair solutions tailored to modern automotive demands.
Services
Oil Changes
Brake Repair
Transmission Service
Electrical Diagnostics
Tire Replacement
AC Repair
Suspension Work
Key Programming
Emission Inspections
Computer Diagnostics
Details
- Year established: 1975
Highlights and features
- 40+ years of automotive repair expertise in Agawam
- Dealership-level diagnostics for all vehicle makes
- ASE-certified technicians with specialized training
- Comprehensive service for hybrids, EVs, and classic cars
- Transparent pricing with customer satisfaction guarantee
Associations and certifications
- ASE Certified
Services
Automotive Diagnostics
Our ASE-certified technicians use advanced diagnostic tools to identify mechanical and electrical issues in all vehicle types. From check engine lights to complex computer systems, we provide accurate assessments and repair solutions. Our factory-level scan tools support over 30 vehicle brands including BMW, Tesla, and Toyota.
Transmission Repair
Specializing in manual and automatic transmission repairs for domestic and imported vehicles. Our services include fluid changes, clutch replacements, and complete overhauls using OEM parts. Technicians utilize specialized equipment to ensure proper function and longevity of drivetrain components.
Electric Vehicle Service
Comprehensive care for electric and hybrid vehicles including battery diagnostics, charging system repairs, and regenerative braking maintenance. Our technicians receive ongoing training for Tesla, Toyota Prius, and other EV platforms to ensure safe, manufacturer-compliant service.
Preventative Maintenance
Scheduled maintenance packages covering oil changes, tire rotations, brake inspections, and fluid replacements. We follow manufacturer guidelines while offering personalized recommendations to extend vehicle lifespan and maintain warranty compliance.
Air Conditioning Repair
Complete climate control solutions including refrigerant recharging, compressor replacement, and ventilation system cleaning. Our digital diagnostics identify leaks and efficiency issues to restore optimal cooling performance for summer driving comfort.
People
Bruno Parrotta
Owner & Lead Technician
Third-generation mechanic with 40 years of experience, specializing in automotive diagnostics and key programming. Maintains factory-level tools for 30+ vehicle brands while managing daily shop operations and technician training.
Peter Parrotta
Founder
Italian-born mechanic who established the shop in 1975 after apprenticeship in Italy. Transitioned from hands-on repairs to business oversight, ensuring quality standards remain aligned with original family values.
Linda Parrotta
Office Manager
Handles bookkeeping and customer relations since the business's founding. Coordinates shop logistics while maintaining the welcoming environment that reflects the family-owned business ethos.
Questions
What types of vehicles do you service?
We service all European, Asian, and American makes including BMW, Mercedes, Toyota, Tesla, and hybrids. Our technicians maintain expertise across modern and classic vehicle technologies.
Do you offer digital vehicle inspections?
Yes, our Digital Vehicle Inspection (DVI) provides photo and video documentation of your car's condition, giving you visual confirmation of recommended repairs and maintenance needs.
Can you program car keys and remotes?
Our technicians program transponder keys, smart keys, and remote entry systems using factory-level tools for most makes including BMW, Audi, and Ford.
What are your shop hours?
We're open Monday-Friday 7AM-6PM for repairs and sales, with inspection services available 8AM-5PM. Appointments recommended but walk-ins welcome based on availability.
Do you provide warranty coverage for repairs?
Yes, we offer a 2-year/24,000-mile nationwide warranty on parts and labor for qualifying repairs, giving you confidence in our workmanship and service quality.
Videos
Reviews (6)
Ry Kee
Jun 10, 2022
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I'm a long time customer of Parrotta's and once again am very pleased. My car had big leakage repairs, they gave me a loaner, told me the issue, cost and how long it would take. They fixed, the cost was fair and around what they quoted and my car runs even better. I'm always recommending this shop to friends. They are honest, get the job done and I'm always satisfied with the end result. Great job Parrotta's and team.
Lonmore Wisnes
Jun 03, 2022
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Always very friendly environment. Techs are very knowledgeable about my car issue & explains what the issue was & gave me an estimate plus explained the high cost of parts/ etc. Took.me home & picked me up. Happy with their work.
Mel Rios
May 18, 2022
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Quick response and quote. Very fair pricing. Bruno the owner is a very honest and friendly person. He was very attentive to the issues and details leading up to them. Was in and out in 1 day. Vehicle was ready on time as promised. Update: I've been working with Parotta's for some time now and with multiple services. Friendly people and very fair. Bruno the owner is a stand up guy and of the highest integrity. I will continue to use them for any repairs.
Pat OConnor
May 03, 2022
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The Parrotta's employees were very polite and professional. I'm new to the area and they were recommended to me so I will continue to go there as I was happy with their work and, customer service.
John Field
Apr 24, 2022
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I have been going to Parrotta's for 20 years and they have always offered honest work at fair prices. I would recommend them to anyone. Service: Oil change
John S.
Mar 18, 2022
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Great service. Very friendly, Fast service. I've never had to have the same thing repaired twice here. Ever. Been coming here for over 15 years. Highly recommended to take care of all your needs. Services: Engine repair, Battery, Brakes, Air & cabin filter replacement, Oil change, General repairs & maintenance, Exhaust
