Business Details
39 Years
experience
Your Trusted Auto Repair Partner in Tacoma, WA
Southend Auto Care has been a family-owned and operated auto repair service center since 1987, serving the Federal Way, Fife, Milton, Edgewood, Auburn, and Tacoma, WA area. As a AAA Top Shop for four consecutive years, we pride ourselves on delivering automotive service excellence through our team of ASE Certified Technicians. Our expertise spans vehicle computer diagnostics, engine and transmission replacement, wheel alignment, brake system service, and factory-scheduled maintenance. We utilize state-of-the-art tools and equipment to address the complexities of modern vehicle technologies while maintaining personalized customer service.Our commitment to community extends beyond our doors, as we actively engage in local initiatives to support the neighborhoods we serve. With a focus on transparency, integrity, and customer satisfaction, we offer a 24,000-mile warranty, free shuttle service, loaner cars, and same-as-cash financing options to meet diverse client needs.
Services
Oil Changes
Brake Service
Transmission Repair
Diagnostic Testing
Tire Rotations
Scheduled Maintenance
Cooling System Service
Power Steering Flush
Battery Service
Driveline Maintenance
Details
- Year established: 1987
Highlights and features
- We employ ASE Certified Technicians with decades of combined experience.
- Our 24,000-mile warranty covers major service intervals.
- Free local shuttle service and loaner cars available for customer convenience.
- Same-as-cash financing options up to 100 days for qualified customers.
- Four-time AAA Top Shop award recipient for service excellence.
Associations and certifications
- AAA
- ASE
What people say
Honest mechanics
Expert diagnostics
24,000-mile warranty
Free shuttle service
Personal follow-up
Services
Auto Repair
Our ASE Certified Technicians provide comprehensive auto repair services for all vehicle makes and models. From engine diagnostics to transmission replacement, we use state-of-the-art equipment to ensure precise repairs. Our services include brake system maintenance, cooling system service, and driveline repairs, all backed by a 24,000-mile warranty for customer peace of mind.
Oil Changes
We offer premium oil change services using high-quality synthetic oils and advanced filtration systems. Our Performance Oil Flush removes engine contaminants while our Quick Clean service includes a powerful cleaner to eliminate sludge. All oil change packages include filter replacement and conditioners to extend engine life and improve fuel efficiency.
BG Protection Plan
The Lifetime BG Protection Plan offers up to $22,000 in coverage for critical vehicle systems. This transferable warranty covers components serviced by BG products with no expiration or mileage limits. Plans include coverage for fuel systems, engines, brake systems, and automatic transmissions, with service intervals tailored to vehicle usage.
Diagnostic Testing
Our advanced diagnostic equipment identifies vehicle issues with precision and efficiency. Technicians perform comprehensive system scans to detect engine, transmission, and electrical problems. This service includes detailed explanations of findings and repair recommendations, ensuring customers make informed decisions about their vehicle maintenance needs.
Brake Service
We provide complete brake system maintenance including pad replacement, rotor resurfacing, and fluid flushes. Our technicians use specialized equipment to ensure optimal brake performance and safety. Services include wear inspections, hydraulic system checks, and anti-lock brake diagnostics, all performed to manufacturer specifications for maximum vehicle stopping power.
People
Mark Hanson
Founder
Mark Hanson founded Southend Auto Care in 1987, growing it from a home garage operation to a full-service repair center. With over 30 years as an ASE Certified Master Technician, he specializes in complex automotive diagnostics and repair solutions while maintaining active involvement in daily operations.
Service Manager
Service Manager
Our Service Manager brings 20+ years of automotive repair experience, overseeing daily shop operations and technician coordination. He ensures all services meet quality standards while maintaining customer communication, combining technical expertise with operational efficiency to deliver exceptional service outcomes.
Questions
What services does Southend Auto Care offer?
We provide comprehensive auto repair services including diagnostics, brake and transmission repair, oil changes, cooling system maintenance, and the Lifetime BG Protection Plan for long-term vehicle care.
Do you offer financing options?
Yes, we provide same-as-cash financing up to 100 days for qualified customers on major repair services and protection plans.
What areas do you serve?
We serve Federal Way, Edgewood, Milton, Auburn, Fife, and Tacoma, WA with convenient drop-off locations and shuttle service within the local area.
Are your technicians certified?
All our technicians are ASE Certified, with ongoing training to maintain expertise in the latest automotive technologies and repair methods.
What warranty do you provide?
We offer a 24,000-mile warranty on qualifying repairs and the transferable Lifetime BG Protection Plan covering major vehicle systems with no expiration.
How can I schedule an appointment?
Schedule online through our website or call us directly at (253) 242-6915 during business hours for prompt service scheduling.
Reviews (4)
Karla M.
Jun 13, 2022
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Since moving to Tacoma, my partner and I needed a new auto shop and went to Southend Auto Care a couple weeks ago for routine maintenance on our 2017 Chevy Volt (it's a plug-in hybrid) because they already have great reviews on Yelp. I sent a request via their website and they scheduled my quickly for the next week. I checked in on time and the service was great. I had no idea if the car even needed any maintenance and they were honest and fast. Trevor was the technician who is apparently extremely knowledgeable with hybrid cars so I'm glad we found this shop.
They worked quickly and provided a printout of diagnostics to show if anything would be needed in the near future. They also vacuumed the front floors for free which was a nice surprise because I needed to do that for some time. Very professional, friendly and great service all around!
They worked quickly and provided a printout of diagnostics to show if anything would be needed in the near future. They also vacuumed the front floors for free which was a nice surprise because I needed to do that for some time. Very professional, friendly and great service all around!
Evelyn Snellgrove
Jun 02, 2022
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Love the service, Lexus quoted $1,800 for my a/c repair. Sam was accommodating, gave me a loner which I appreciated and they got the parts from my Lexus dealership, installed for $999.50. I highly recommend them, they care about their customers.
Bryan Lopez
May 21, 2022
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I was looking for a new business to take my vehicles to and now I have found one. I am the type of person who will spend a few hours researching my vehicle's problem to see if I can fix it myself. Then I will look up the price of the parts for a general idea of what the repair will cost. I like to take my vehicle to a mechanic to see if they match what I see. To me, the most important trait for mechanics is honesty and Mark and his team carry this trait.
I was given a quote that was spot on for materials. I believe the labor was more than anticipated, but my quote stayed the same. Not only did Southend Auto Care do a great job, they are a business I now trust. They even go the extra step of offering shuttle rides when you drop your car off. Thank you Southend Auto Care!
I was given a quote that was spot on for materials. I believe the labor was more than anticipated, but my quote stayed the same. Not only did Southend Auto Care do a great job, they are a business I now trust. They even go the extra step of offering shuttle rides when you drop your car off. Thank you Southend Auto Care!
James Graves
May 10, 2022
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When I dropped my car off for service, I received a text outlining a vehicle inspection, with pictures to bring to my attention recommended maintenance based on priority that would allow me to prioritize future service schedules. The work was performed on time, and at a fair price. I appreciate the attention to detail, friendly service, and no pressure approach to car maintenance and repairs. Thanks again guys!
