Since 1981, Performance Prep has provided motorists in the western Washington, 98003 area with quality comprehensive auto repair services that include 4x4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, Fleet Brakes, Fleet Drive Train, Fleet Engine Work, Fleet Front End Services, Fleet General Services, Fleet Suspension Work, Fleet Tires, Fleet Trailer Work, Fleet Wheel Services, General Services, Heating and Cooling Services, Import Cars & Trucks, Inspections and Emissions, Services, Transmission Services and Undercar Services.
Services
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Welcome to Performance Prep, your number one source for all local Federal Way, WA auto repair and services. We are dedicated to giving you the very best auto repair service, with a focus on upfront and honest quotes, timely response to issues, and quality products and parts. Performance Prep has come a long way from its beginnings to be the top auto repair and service shop in Federal Way, WA.
Automotive Services
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Regular examination is a important aspect to reliability, and durability of your brakes and brake pads. Preventative Maintenance is the most effective method to extend the life of your car and avoid pricey repair works over time. Performance Prep offers quality affordable auto repair and car service in Federal Way, WA.
Car Care Tips
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Check and/or change your Air Filter every 6 months to improve fuel economy and keep your engine running smoothly. Properly maintaining and routine replacement of belts and hoses could conserve time and money over the life of your vehicle. Take a few moments and become familiar with our Services link with more detail on all aspects.
Financing
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At Performance Prep, we understand that auto repair services and tire needs can be stressful and unplanned. For that reason, we have made it our priority to provide our customers with convenient and affordable options in our unmatched effort to exceed expectations, and ensure your visit to Performance Prep is as painless as possible. With the Synchrony Car Care Credit Card, you get a revolving line of credit for all your auto needs.
Reviews (18)
Josh Pantzke
Jun 18, 2022
Bonnee and Ward and company are great people and do great work. They installed a custom electric fan and did an ECU tune on my '87 R20 Suburban with a TBI 454. I had an issue with the wiring a couple weeks after install and they fit me right in the next day for warranty work. Definitely recommend. Services: Electrical repair, Auto engine tuning
Lloyd Laranang
May 29, 2022
These are some great people and I am thankful they are local to me and have earned my trust. I like my vehicles, except when something doesn't go quite right, but when they do show an issue, I can trust that Performance Prep will make it right. Services: Engine repair, General repairs & maintenance, Oil change, Auto water leak repair
Nate Maddux
May 22, 2022
These are real good people, very much a pleasure to have become acquainted. You don't have to have a high performance car. My factory Ford Fusion went to two other places directly before this one. The other two didn't fix or even find the problem. I had a feeling that maybe I can find competence if I keep looking and thought the name of this shop was promising.
Now my problem is solved, I walked out laughing through a smile on my face and I don't have to worry anymore about a mechanical failure while driving, it was scary. Performance Prep made me safe and happy.
Now my problem is solved, I walked out laughing through a smile on my face and I don't have to worry anymore about a mechanical failure while driving, it was scary. Performance Prep made me safe and happy.
Adnan Ihsan
Jan 11, 2022
Julie M.
Sep 27, 2021
Not only were they pleasant and professional but our car was ready earlier than expected. Honest and straight forward. They were excellent at letting me know what to expect in terms of cost after the initial diagnostic. I will never take my vehicle elsewhere when it comes to mechanical issues. Services: Auto engine diagnostic, Brakes
Jenny Swift
Jul 27, 2021
I had my cadi stolen form my Excursion, I called this shop to see when they could get me in. To my surprise, Boonee told me I could have the tow truck company drop it off in the AM the next day! My husband had called a few places and was told dates that were between 7 days to 2 weeks before drop off. The communication about parts needed and time line was flawless. Boonee spoke to the insurance company and kept them in the loop. The entire process was great. Staff is very friendly, I would highly recommend them.
Jimmy Sherman
Jul 10, 2021
Tom Rickey
Apr 05, 2021
Delighted they called followed up service. Drive home in Friday's rush hour uneventful & that's good. Starting and running so much better. Smooth acceleration and correctly shifting at normal points. My 1958 Cadillac drives like new now! Ward's and the entire staff's communication with me was appreciated. Service: Engine repair
Jan R.
Aug 06, 2020
Twice now, my husband has been asked, when HE contacted Performance at the end of the day, to leave his vehicle until the next day, because they 'didn't get to it'. Both times he had an appointment with Performance, & had to reschedule his own work appointments for the vehicle appointment. We understand things can take longer than expected, but their scheduling is inaccurate & they admittedly knew well before the day's end, they weren't going to get to it. So they should have contacted him, as soon as they realized. Neither time did they call.
Becca Orts
Jan 23, 2020
Saxon F.
Dec 19, 2019
I found my new local mechanic and I am so happy about that. Looking for a mechanic is never fun, not only do you typically have to deal with people who treat you like you are an idiot cause you don't know about cars, then you have to deal with a list of repairs that sometimes aren't really things that have to be fixed. Usually I have my husband take care of all of that cause he is the car guy, but this time I had to take care of the mechanic stuff myself as I needed an thorough pre purchase inspection done and was on a tight timeline.
Upon stepping into performance prep I was immediately welcomed by the very kind Boonee. She was super helpful and made sure to listen and note all of my concerns. Her husband (yes this is a family joint) then took my car to the back and worked on it while Boonee and I talked and I hung out with the dogs. Within an hour and a half my car was back up with a short list of concerns written in an easily understandable way and a way that was backed up with the codes (my husband verified them).
Thanks to their review I was able to get the dealership I purchased the car from to take care of the issues they addressed and my car is all the better for it. While I hope nothing goes wrong with my car any time in the near future, it is good to know that I am in good hands with performance prep!
Upon stepping into performance prep I was immediately welcomed by the very kind Boonee. She was super helpful and made sure to listen and note all of my concerns. Her husband (yes this is a family joint) then took my car to the back and worked on it while Boonee and I talked and I hung out with the dogs. Within an hour and a half my car was back up with a short list of concerns written in an easily understandable way and a way that was backed up with the codes (my husband verified them).
Thanks to their review I was able to get the dealership I purchased the car from to take care of the issues they addressed and my car is all the better for it. While I hope nothing goes wrong with my car any time in the near future, it is good to know that I am in good hands with performance prep!
R. A.
Jul 05, 2019
These guys are great! I had challenges getting my vehicle there for service and they were super understanding and accommodating. They were even willing to stay late so I could get my car when I got stuck in traffic hell. Boonee was so good at communicating with me and I appreciate her and the whole team for everything. I will definitely be going back for all my car repair and maintenance needs.
Curt S.
Feb 28, 2018
Kevin M.
Jan 17, 2018
M. Leigh K.
Jan 06, 2016
Went there with my husband about a year ago to repair a small crack in the frame near the gear box. I had been there once before. While my husband was dropping off his car, the owner told him that he thought I was "a spoiled brat" because my car was paid for in full. (Mind you, I paid for my car in full. Both of my cars, actually. Me. I paid for them.
Not sure how that makes me spoiled or why he thought he could have an opinion like that.) Within two days after taking it there, our steering fluid began leaking everywhere. Feeling suspicious, we called another state certified mechanic who told us that this sort of leak is common when the gear box is not removed during welding near the site. We took it back up to Performance Prep and asked them to assess it because we believed there was an accident during our first repair.
We were very kind and cordial- not accusatory at all. We really did believe there had just been an accident. They argued with us incessantly about the damage for a few days via phone. The man who did the repairs at one point apologetically said "Oh gosh, I'm sorry, I don't know how we managed to do that." When we took it up to get the leak fixed, the owner told me that they were not taking responsibility for the damage and that our vehicle was "very old" and that the damage could've been caused by an accident. (Vehicle is 2004 and was in one accident in 2005- has driven over 100,000 miles since then with no problems.) We finally agreed to just pay for it, since we needed our vehicle by the following day.
They told me it was very simple to repair the leak and would only take a few minutes. When I asked if I could watch the repair be completed, the OWNER of this place stood up, aggressively walked to me, and yelled in my face "HONEY, IF HE WANTED AN AUDIENCE, HE WOULD'VE BECOME A ROCKSTAR. SIT YOUR ASS DOWN." As a five-foot-nothing woman, I was extremely shocked that a grown man would talk to me that way, especially in a place of business and especially in front of my husband.
It was a terrifying experience. After a few, very loud choice words (my father was a Marine Corps. Drill Instructor, so I don't take it too kindly when stupid people try to intimidate me), we walked out and never looked back.
Not sure how that makes me spoiled or why he thought he could have an opinion like that.) Within two days after taking it there, our steering fluid began leaking everywhere. Feeling suspicious, we called another state certified mechanic who told us that this sort of leak is common when the gear box is not removed during welding near the site. We took it back up to Performance Prep and asked them to assess it because we believed there was an accident during our first repair.
We were very kind and cordial- not accusatory at all. We really did believe there had just been an accident. They argued with us incessantly about the damage for a few days via phone. The man who did the repairs at one point apologetically said "Oh gosh, I'm sorry, I don't know how we managed to do that." When we took it up to get the leak fixed, the owner told me that they were not taking responsibility for the damage and that our vehicle was "very old" and that the damage could've been caused by an accident. (Vehicle is 2004 and was in one accident in 2005- has driven over 100,000 miles since then with no problems.) We finally agreed to just pay for it, since we needed our vehicle by the following day.
They told me it was very simple to repair the leak and would only take a few minutes. When I asked if I could watch the repair be completed, the OWNER of this place stood up, aggressively walked to me, and yelled in my face "HONEY, IF HE WANTED AN AUDIENCE, HE WOULD'VE BECOME A ROCKSTAR. SIT YOUR ASS DOWN." As a five-foot-nothing woman, I was extremely shocked that a grown man would talk to me that way, especially in a place of business and especially in front of my husband.
It was a terrifying experience. After a few, very loud choice words (my father was a Marine Corps. Drill Instructor, so I don't take it too kindly when stupid people try to intimidate me), we walked out and never looked back.
Bradley Chaney
Nov 05, 2015
I have been going to Performance Prep for a years. There is a reason for that, they are outstanding. They have been taking outstanding care of my vehicles for years. They made it feel as if they had taken 100,000 miles off my truck. It ran better than it had in years. I had a small concern about factory OEM water pump parts that had been known to fail. Ward suggested an inexpensive modification to preclude future issues.
It worked like a champ and I have had no problems since. They work hard to keep our vehicles running great and most important to me, reliable. I am very pleased with their knowledge, effort and service and can highly recommend them. Brad
It worked like a champ and I have had no problems since. They work hard to keep our vehicles running great and most important to me, reliable. I am very pleased with their knowledge, effort and service and can highly recommend them. Brad
Michelle S.
Nov 24, 2014
Jeff S.
Jun 04, 2010
5 star service & you can count on your vehicle to be fixed right and for a fair price. Have had two different cars in for service over the last 3 years and they have always been the best. Can only go 4 stars because of the hours. Wish they were open until 6 and the entrance is a bit difficult because of the busy frontage.