Business Details
50+ Years
experience
Emergency
services
Trusted Collision Repair in Portland, OR
Lents Body Shop has served the Portland community for nearly 50 years, evolving from a small gas station operation to a trusted collision repair facility. Under the ownership of Jim and Dawn McCoy since 2016, we combine decades of industry experience with a commitment to personalized service. Our team of skilled technicians handles over 1,200 vehicles annually, specializing in precision auto body repair and paint restoration. We streamline the post-accident process by coordinating directly with insurance providers, offering rental car assistance, and providing complimentary vehicle detailing.Backed by a lifetime warranty on all repairs, our focus remains on delivering quality craftsmanship and exceptional customer care. With modern equipment and hand-finished techniques, we restore vehicles to factory-quality condition while maintaining the family-run values that have defined our business since 1968.
Services
Collision Repair
Auto Body Repair
Painting Services
Towing Assistance
Rental Car Coordination
Alignment
Suspension Repair
Paintless Dent Removal
Vehicle Detailing
Insurance Claims Handling
Details
- Year established: 1968
Highlights and features
- We offer 24-hour towing services through Elite Towing.
- Our team provides lifetime warranties on all repair work.
- We coordinate rental car acquisition through Enterprise.
- We include free vehicle wash and detailing with every repair.
- We deliver computerized damage estimates with digital imaging.
Associations and certifications
- AAA
What people say
Excellent service
Top notch
Fantastic communication
Stress-free process
Lifetime warranty
Services
Collision Repair
Our collision repair service addresses vehicle damage from accidents using computerized diagnostics and digital imaging. Technicians employ hand-finishing techniques to ensure factory-quality results. All repairs come with lifetime warranty coverage for paint and structural workmanship.
Auto Body Repair
Specialized body repair services restore vehicle frames and panels to original specifications. We utilize advanced frame straightening equipment and precision measuring systems to ensure structural integrity and proper alignment for all makes and models.
Painting Services
Our certified paint technicians match complex multi-stage automotive finishes using industry-leading materials. The paint shop delivers durable, color-accurate results that maintain vehicle value through proper clear coat application and curing processes.
Towing Assistance
Emergency towing services operate 24/7 through our partner Elite Towing. We cover initial tow costs to our facility and coordinate safe transport of accident-damaged vehicles for immediate assessment and repair planning.
Rental Car Coordination
We facilitate rental car arrangements through Enterprise with direct billing to insurance providers. Customers receive convenient pickup services at our location while their vehicles undergo repair in our state-certified facility.
People
Jim McCoy
Owner
With over 20 years in collision repair, Jim McCoy co-owns Lents Body Shop. Former general manager at Alpine Auto Body, he brings extensive industry experience and a commitment to family-run business values.
Dawn McCoy
Owner
Dawn McCoy transitioned from education to co-owning Lents Body Shop. She manages customer experience, applying her service-oriented approach to ensure client satisfaction during vehicle repair processes.
Dylan McCoy
Production Manager
Dylan McCoy oversees repair operations with experience spanning estimating, parts management, and production coordination. He brings technical expertise and organizational leadership to our collision repair processes.
Jon Dunaway
Parts Manager
With 9 years in collision repair, Jon Dunaway manages parts inventory and supplier relationships. His organizational skills ensure timely part acquisition for efficient repair timelines while maintaining customer service focus.
Sherman Croydon
Painter
Sherman Croydon contributes 25+ years of auto painting experience. Known for Portland streetcar projects, he combines technical skill with artistic precision to deliver flawless paint finishes that match manufacturer specifications.
Questions
How do I schedule a collision repair estimate?
Estimates require appointments Monday-Friday. Complete our online form or call (503) 774-7497. The 30-minute session includes damage documentation, with emailed estimates within 24 hours.
Do you work directly with insurance companies?
Yes, we coordinate with all major insurers. We electronically transmit damage documentation and handle billing directly, simplifying claims processing for customers.
Is towing service available after hours?
Emergency towing operates 24/7 through Elite Towing at (503) 724-5305. Initial tow costs get covered and included in your repair billing.
What warranty coverage applies to repairs?
All work includes our Written Lifetime Limited Warranty covering paint and structural repairs, ensuring long-term quality and customer satisfaction with every completed repair.
Can you assist with rental car arrangements?
Yes, we coordinate Enterprise rentals at (503) 774-7744 with direct insurance billing. Complimentary pickup service available at our Portland location.
What payment methods do you accept?
We accept major credit cards, insurance checks, cash, and certified checks. Full payment or insurance authorization required upon vehicle completion.
Reviews (6)
Dartman
May 18, 2022
Report
They replaced the side window on the work van once they finally found the right one for a 2001 express van with the flip open window. Seems to be installed fine with no issues, just hard to find for a older van now.
Alex Vu
May 17, 2022
Report
I can't put into words how wonderful the people are here. I am going to keep this short and brief. The repairs came out perfect and they were up front about all the repairs and updates. There ended up being some things that needed to be settled and these people were there to make everything right. Even when I got upset and angry and rude they still wanted to do what was right for me. The worst part is it was all my mistake that I was getting aggravated about.
If you want customer service, this is the auto shop for you. I don't know any other place that would treat me with respect after getting upset about my own mistake and I am not ashamed to say I was more than rude. I'm glad this is the auto shop I chose and I truly don't think I would have been treated any better than lents auto body. They care and listen and that's not something you get everywhere. This sounds like a weird review but trust the five stars. This place is worth it.
If you want customer service, this is the auto shop for you. I don't know any other place that would treat me with respect after getting upset about my own mistake and I am not ashamed to say I was more than rude. I'm glad this is the auto shop I chose and I truly don't think I would have been treated any better than lents auto body. They care and listen and that's not something you get everywhere. This sounds like a weird review but trust the five stars. This place is worth it.
Emily Bond
Apr 22, 2022
Report
The best mechanic experience I've ever had. I am extremely satisfied with the communication and the work that was preformed on my vehicle. I can tell Jim truly cares about people and is not the type of mechanic to get over on you; he is fair and goes above and beyond for his customer. Services: Brakes, Electrical, Body & Trim, Painting, Steering & suspension repair, Tires
Rachel S.
Mar 18, 2022
Report
I am very impressed by how well my car was taken care of. They sent us updates throughout the process and even detailed my car inside and out when it was done. I'd highly recommend their services to anyone in need of car repair as the staff were also very friendly and welcoming when we came to pick it up. Thank you again!
Angela Dubon
Feb 23, 2022
Report
We could know be more impressed on how our car turned out after Lents fixed it. $5,000 worth of damage to the rear of our car, and it looks brand new! They did NOT use refurbished parts, they put brand new everything! We would NOT ever take our car or future cars, to anyone but Lents. James is amazing and kept us fully informed on the progress of our vehicle. They handled the insurance extraordinary, and are extremely courteous, and professional! Your making a huge mistake if you don't trust Lents with your car. Thank you, Thank you, Thank you! Antonio and Angela Greely
Brooke Hadder Baker
Oct 25, 2021
Report
I went here 5 years ago and just remembered how amazing the service was. I wish I could recommend them to everyone I know all over the country. My car got hit by another person and their insurance company tried to mail me a $700 check to forget cover the damages that they had "assessed". Lent's assessed the damage and got a real quote, started repairs immediately, took me to a nearby car rental agency that was covered by my insurance, and handled everything else from there. I eventually got my car back in pristine condition, and had none of the financial stuff to worry about. I would recommend Lent's to anyone needing repairs.
