Business Details
50+ Years
experience
Emergency
services
Your Trusted Auto Repair Partner in Grants Pass
STAR Automotive has been serving the Grants Pass, Oregon community since 1975 with reliable and trustworthy auto repair services. Our family-owned business prioritizes complete customer satisfaction through high-quality repairs and exceptional service, supported by ASE-Certified technicians who receive ongoing training in automotive technology. We utilize cutting-edge diagnostic equipment to quickly identify and resolve vehicle issues, combining advanced technology with real-world experience to minimize downtime. Our commitment to transparency ensures customers receive honest recommendations, with work prioritized to facilitate future service planning. As an Eco-Biz certified facility, we exceed environmental regulations by recycling materials and using renewable energy sources, reflecting our dedication to both community and sustainability.With a 12-month/12,000-mile warranty and nationwide coverage options, we provide peace of mind alongside our services. Our digital workflow, including SmartFlow technology, offers detailed vehicle health reports and two-way communication for informed repair decisions. Recognized for countless five-star reviews, we remain a trusted alternative to dealership pricing while maintaining industry-leading standards. Whether servicing domestic or European vehicles, our mission is to deliver unparalleled honesty, integrity, and quality in every customer interaction.
Services
Auto Repair
Diagnostics
Maintenance
European Vehicles
Brake Repair
AC Service
Transmission Repair
Suspension Work
Tire Services
Engine Repair
Details
- Year established: 1975
Highlights and features
- Family-owned since 1975 with decades of local automotive expertise
- ASE-Certified technicians trained in advanced automotive technology
- Eco-Biz certified exceeding environmental protection standards
- SmartFlow digital inspections with visual documentation and approvals
- Nationwide 36-month/36,000-mile warranty coverage available
Associations and certifications
- ASE-Certified
- Eco-Biz Certified
- Certified Auto Repair
What people say
Excellent service
Trustworthy technicians
Fair pricing
Quick turnaround
Eco-friendly practices
Services
Auto Repair
STAR Automotive provides comprehensive auto repair services for domestic and European vehicles. Our ASE-certified technicians diagnose and fix engine issues, transmission problems, and electrical system failures using advanced diagnostic tools. With over 45 years of local experience, we prioritize necessary repairs while maintaining cost-effectiveness for customers.
Digital Diagnostics
Our SmartFlow digital inspection system captures detailed vehicle diagnostics with photographic evidence. Customers receive emailed reports showing specific issues and recommended repairs. This paperless system enables informed decision-making through visual documentation and real-time communication with our service team.
Scheduled Maintenance
We offer factory-recommended maintenance services including oil changes, 30/60/90K checkups, and timing belt replacements. Our maintenance plans help extend vehicle longevity while preventing costly breakdowns. Technicians follow manufacturer guidelines to maintain warranty compliance for various automotive brands.
European Vehicle Service
Specializing in BMW, Audi, Volkswagen, and other European models, we provide expert service for complex automotive systems. Our technicians have specific training for European vehicle diagnostics and repair procedures. We maintain proper tools and technical resources for these advanced automotive technologies.
Eco-Friendly Repairs
As Oregon's first Eco-Biz certified auto shop, we implement environmentally responsible practices. We recycle motor oil, antifreeze, batteries, and automotive refrigerants. Our facility uses renewable energy sources and aqueous cleaning systems to minimize environmental impact while maintaining service quality.
People
Jim Lefeber
Founder
Founded STAR Automotive in 1975 after a career in automotive parts distribution. Transitioned ownership to his son Paul in 2019 while remaining as CEO. Active in community organizations including CASA and Rotary. Passionate about environmental stewardship and sustainable business practices.
Paul Lefeber
Owner
Took ownership of STAR Automotive in 2019 after a decade at Main Building Supply. Completed SBDC business development courses. Focuses on maintaining family legacy while implementing modern business practices. Prioritizes customer relationships and community engagement in daily operations.
Questions
What auto repair services do you offer?
We provide full-service auto repair including engine diagnostics, brake systems, transmission repair, AC service, and maintenance for domestic and European vehicles.
Are your technicians certified?
Yes, our team includes ASE-Certified technicians with ongoing training in automotive technology and specialized repair techniques for various vehicle makes.
Do you offer warranties on repairs?
We provide a 12-month/12,000-mile limited warranty and offer nationwide 36-month/36,000-mile warranty options through Certified Auto Repair.
How does your digital inspection process work?
Our SmartFlow system captures photographic evidence of vehicle issues, sends detailed reports via email, and allows digital approval of recommended repairs through our paperless platform.
Are you environmentally responsible?
As Oregon's first Eco-Biz certified auto shop, we recycle automotive materials, use renewable energy, and implement aqueous cleaning systems to minimize environmental impact.
Do you service all vehicle types?
We service all makes and models including domestic vehicles (Ford, Chevrolet, Dodge) and European imports (BMW, Audi, Volkswagen) using specialized diagnostic equipment.
Reviews (7)
Joseph Miller
Jun 08, 2022
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Always receive my vehicle back in top shape! I recommend star to all my friends and family, Absolutely great to deal with! Services: Air conditioning, Engine repair, Auto brake repair, Vehicle Inspection, Oil change, Brake service & repair, Brakes
Donna Rund
May 12, 2022
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My husband was scheduled to go on a weekend retreat and wanted to take our 2017 Lexus verses our 2003 lexus. On the day before he was scheduled to leave he brought it to a detailer to clean the car. After the cleaning they could not restart the car. They were finally able to jump start it. In a panic he called me knowing I was playing bridge that day (around the corner from star). I told him I would stop by star and see what they could do.
When i came into star the only person available was the new employee ( a young man still learning). I explained the situation and asked if they could help. He explain they were busy and said they would do what they could. I told him my husband would drop off the car shortly and gave him a few options if a fix was it impossible. Long story short their new young hire figured out it was the battery, told my husband and proceeded to order a new one. My car was repaired, my husband made his important trip and we truly thank star for all their efforts.
When i came into star the only person available was the new employee ( a young man still learning). I explained the situation and asked if they could help. He explain they were busy and said they would do what they could. I told him my husband would drop off the car shortly and gave him a few options if a fix was it impossible. Long story short their new young hire figured out it was the battery, told my husband and proceeded to order a new one. My car was repaired, my husband made his important trip and we truly thank star for all their efforts.
A. Poutre
Apr 11, 2022
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AMAZING PLACE. Had issues on the road and I'm from out of town, they fit me in right away, gave me a great price and helped with a ride to and from my hotel while they worked on my vehicle. The nicest people. I'd give 100 stars.
Hana Wyatt
Apr 05, 2022
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Nice and efficient! They were patient and answered all the questions I had and explained everything to me. Would trust them again.
Hilary
Feb 14, 2022
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This place is the best! They treated me with respect and cared about my vehicle concerns like they were thier own concerns. They gave a thorough report on my vehicle diagnosis complete with pictures, video, and well written notes. I love that they send updates via text and also email. They want me to be well informed to make a good decision. Star automotive gets all my business and all my referrals!
Yosemitesamm
Feb 13, 2022
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I talked with Dave regarding the predicament I had with a vehicle. Even though they were very busy Dave told me to bring it in. The problem was not really in their area of expertise, but they still tried for some time to resolve the issue for me. Since their effort failed to resolve the issue, and even though they had time in the job, they still refused to charge me. I will take all my automotive needs to Dave from now on.
Morganswartz
Feb 10, 2022
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So many other glowing reviews. I must have caught them on a bad day! Oh well. Edit: I was told it could take 3 hours at $130 and hour with no guarantee that the problem would even be found due to the nature of the issue I was describing. The half hour time frame I threw out was basically to reiterate back to the employee that I would be charged for time with no guarantee of services. This is not the first shop I have sought a quote at, however, it was by far the rudest and most expensive.
The answers I received were delivered in a manner I felt to be rude and uninformed and did not convey to me a sense of confidence nor competence. I would love a phone call from the owner to discuss my car issues as well as voice my concerns over the problematic customer service I experienced! It is apparent from the response that the owner has received a one sided version of the story from the employee who was interacting with me without investigating the reason why I was so displeased. I will happily pay $130 for an hour if I can get a friendly "hello" at the very least when I walk in the door! Bonus if they can tell me what's wrong with my car;
The answers I received were delivered in a manner I felt to be rude and uninformed and did not convey to me a sense of confidence nor competence. I would love a phone call from the owner to discuss my car issues as well as voice my concerns over the problematic customer service I experienced! It is apparent from the response that the owner has received a one sided version of the story from the employee who was interacting with me without investigating the reason why I was so displeased. I will happily pay $130 for an hour if I can get a friendly "hello" at the very least when I walk in the door! Bonus if they can tell me what's wrong with my car;
