Wayne's Garage

It's just another business scamming the elderly. The prices are so high and the quality of work is so low. Watch out for these guys Your response is a bunch of hog wash. Get real

Picked up my Honda Civic on March 15th 2022 after being towed there a week before. Told me that the alternator was fine but I needed a new alternator belt. Took it some where else the alternator was not fine. I need a new alternator, a new alternator belt and several other belts. How does that happen?

I took my CRV to Wayne's garage and worked on. To have the drive shaft completely redone it was priced reasonably and done quickly I will be going back for more fixes Service: Steering & suspension repair

I have to hand it to these guys! They helped my buddy out when he tried to do a job and got in over his head. Thankfully, they were able to fix him up fast, and their shop rates are very reasonable. I plan on taking my truck there for its next repair.

Had a wheel bearing changed loves this place guy stayed in constant contact with me and had a fare price

Friendly staff, knowledgeable, clean and very affordable prices. I highly recommend Wayne's Garage for mechanical needs. Great job guys and gals!

Damn still around huh Wayne? Still milking the elderly for every penny on the high mark up of your poor quality work and parts. I cannot wait til you go out golf business.

Two days with the car and $300 later and all they can tell me is "I don't know what the problem is". The guy "jerry" kept telling me we are running the codes. I could of done the same thing for free at autozone and looked up the codes on Google. Not a good way to get repeat customers and when I told him that he just chuckled and said ok. So. Update. Took car to Nissan dealership in Eugene and for $137 they figured out what was wrong in 3 hours.

So don't tell me I had my facts wrong. It was a poor choice to choose your shop to look at the car and the incompetence of your mechanic is why I am upset about the situation. If you think it's ok to charge a customer $300 for some computer time and a few test drives then I'm really surprised you stay in business.

I brought in my vehicle because it needed a head gasket repair. The gentleman I worked with, Jerry, was fantastic. He kept me informed while they repaired my vehicle, advised of services I should consider and why I should consider them. Amazing service and experience, I will definitely be going back to them. Services: Engine repair, Electrical

I had a check engine light on. They diagnosed this problem over the phone (lose gas cap) telling me to check the cap to see if it was tight. They also offered to "run a diagnostic" if I came over there. Lose gas cap, problem solved! Thanks so much for the excellent help!

We just got back from Wayne's Garage and it was great. My Mom's car has 108,000 miles on it and the fact it's even running is a credit to this auto shop. They never talk down to her or over-charge her, and they used PPE while taking the vehicle out for a final spin to make sure everything was working right. Great place and friendly people.

I'm very pleased with my experience here. Great communication, did a great job and happy to have a positive experience at a shop I have never used (im hesitant to use any unfamiliar shop for anything). They came in under the estimate and they were very flexible with my schedule. I also noticed the shop was very clean and well organized, overall I'm happy and my repair was done right.

Replaced my headlight - very nice people, great service. I called around for pricing and availability and Wayne's garage was the shortest wait time and a much better price than the Lexus dealership. Great value. I will recommend to my friends and use them again to service my car.

I went to Wayne's garage when my vehicle stopped running. I had heard good things about them so I thought I would give them a try. They called me halfway through the day to let me know that my fuel pump needed to be replaced and that it would cost me $1000. When I asked them for a breakdown on the costs they said that the fuel pump was $550 and the labor portion was $450. Well, my brother is an auto mechanic but he was too busy at his job to do it for us. However, he was able to get the part for me for $240, the same price it costs Wayne's garage.

That's over a $300 profit their making on the part alone. Now, I understand that all companies are in business to make a profit and that everything you buy has a mark-up to it. But the suggested retail price from the company my brother got it from was $450. When I asked them to install the part that I got they said that they wouldn't do it because they only install quality AC delco fuel pumps.

When I informed them that it was an AC delco fuel pump new in box they started backpedaling. In the end they said that they weren't willing to do it unless I bought the part from them. So I had the car towed somewhere else. What a great decision that turned out to be. When I paid the diagnostic bill at Waynes the service writer asked me if "my brother was going to spend the 4-5 hours it takes to replace the fuel pump".

I was shocked at that since the other shop I took it to said that its a 2 hour and 15 minute job. HE WAS TRYING TO RIP ME OFF. The other shop was willing to use the part I had and did the work for $200. So even after paying the tow bill I still saved over $175 just in service costs. So, I saved over $485 by taking it somewhere else. Note: This even occurred in 2010 and they somehow got my original review deleted. I have had this happen before so I saved a copy. They have five star reviews from 10 years ago on this site so I don't see how mine is not also still relevant.

I have taken both my cars here for years and have always had an excellent experience. The mechanics are friendly, honest, and always fairly priced. I really appreciate the diagnostic charge being applied to the repair costs. My most recent experience is having a brake job quoted half of what Les Schwab quoted me. I would recommend this shop for everyone!

These guys were great. I needed an emergency repair on my friend's car who was flying back in from out of town to drive two hours home. They were able to help us, and had us out of there in time to get her car to her. Cost was very reasonable too.

I took my car to the one on Willamette street when they were open. They seemed to be really efficient and fast. Since that one closed I went to the one in Springfield to replace a bad leaking radiator. they charged us $800 to replace a radiator. The part itself costed around $60 when I looked it up. I get that labor is expensive for it but $800 is overpriced.

Not only that, when I got my car back it still leaked. I opened up the front hood and the brake fluid cap was left opened and the radioed was still leaking. I called them about the leak and brought it in. the radiator hose was leaking supposedly. They said they needed to tighten it back in. When I brought it back in they said "oh we heard the brakes squeak you may need to check it out" I left that day and had my friend check them. the front pads were completely worn down and the rotor disc was warped. Wayne's garage didn't even check the brakes to let me know they needed work after $800 of service. Definitely won't go here again. The man who drove me to and fro was nice though. and the front desk employees.

Repaired our alternator and brakes. Great crew and easy to talk to, however, was a bit annoyed to see that they charged $8.00 for filling up the windshield wiper cleaner.? Why? Never asked for it to be filled and they never asked permission. over priced! It would have taken me less than a minute to do the job with my water hose.

I've used Wayne's several times primarily because they have good reviews and they are across the street from me, which solves one major headache of leaving your car with mechanics. I've had some good experiences, but all mechanics seem to disappoint me eventually, and Wayne's has reached that point. I had a car with the same engine as the car I currently have, and it was having trouble starting.

I knew the starters were not good on these cars from experience, and a check of the battery indicated to me I might be in for a new starter. So I went to Wayne's and told them that I figured the starter was failing and unless they established otherwise, that was what I needed. Right away I gave them a huge helping hand on diagnosing this easy to diagnose problem.

Battery charged, not alternator. What else is there? Well, they called me after a while to say the battery cables were corroded, too much resistance, and they would take care of it. Surprised, I thought they had saved me money. I paid for the work and got the car back, which started with difficulty. A couple of days of this later, I confirmed nothing was fixed.

I went back to Wayne's, complained that I paid for a diagnosis which was mostly pointless.and somehow, in spite of me giving them the answer and suggesting they might not need to charge for a diagnosis, they managed to arrive at the wrong answer, charged me for that, and charged me for work my car didn't need and which didn't fix the problem. Now, I'm sure the battery cables were old and the resistance was out of spec.

But I don't give a damn, I'm not coming in to throw money around on trivial non issues. Wayne's grand concession, after confirming my diagnosis with my help in their parking lot was to waive the diagnosis fee for the second trip. Here's what they SHOULD have done. They should have waived that fee, and deducted the entire bill for the unnecessary work from the bill for the starter and installation thereof.

They should have accompanied that with profuse apology, having failed as professional mechanics to check their work and listen to what customers are saying when they have information to share about their car's issue. The work itself I have no complaints about; it seems appropriate from what I can see. I may or may not return; they aren't on the cheap side either.

I live in Medford and wanted badly to take my daughter to a book signing I. Portland, I drive an older Pathfinder but had just had some work done on it and although that took most of my travel money I decided to put some food in the ice chest had my daughter play hooky from school and headed to Portland! So excited, until around Springfield my car took a dump on us : unsure what else to do I called a tow truck and asked if they could come get us and if the knew a reputable mechanic?

They referred me to Wayne's garage, after explaining the situation these people began to go so over board to help us! It felt like family came to the rescue. I'm not kidding, a kinder more efficient and technically sound team I've yet to see! These people are my hero and I highly recommend there service to anyone who appreciates quality service!

Love love this garage. I always get a final bill that's less than the estimate--how great is that? I trust them completely and they do try to get the work done as quickly as possible, which I appreciate so much.

Highly recommend these guys. Crew called us every day explaining progress and updated what needed to be done to car - Was very fair and did not throw a huge bill at us - will be using these guys for all future car repairs.

I've been taking my vehicles there (all Toyotas) for 25+ years and have been consistently pleased with the quality and cost of services. On more than one occasion they have honored their warranty when a replacement part failed. The staff is very friendly, accommodating and expertly informed. They have truly earned my trust and appreciation.

My daughter was referred to Wayne's by a friend since her regular mechanic is in California. I must say Bob & the crew are awesome! They followed up with myself and my daughter and are very reasonable. They work efficiently and are very fair and thorough. My daughter is very familiar with her car and they treated her as such. I am so glad she now has a mechanic while she is away at school.

I took my daughters VW Passat in for repairs last week. The customer service I received was the best I have gotten from a garage in years. Ronald called me daily to report on the status of the repairs. This is an older car so I didn't have an delusions that it would be an inexpensive endeavor I just wanted it to be completed timely and reasonable.

My expectations were met on both accounts! Wayne's Garage showed me honesty and integrity every step of the way. Ronald addressed the problem with the car and never recommended additional work that was costly or not necessary. This is my go to place for future repairs, they have made a long term customer!

Had to take in our vehicle twice for the same job, second time they damaged our dash and are blaming it on being the air bag and sun damage. We have an audi that is barely 7 years old. It has an indent in the dash that looks like a tool box and a puncture about a centimeter long. We didn't have any of this before we dropped it off, and it was there when we picked it up. Damage like this would not just show up that bad that quickly. No sun damage anywhere in the car.

I'm new to the area as I've recently moved to finish school. Before I moved, I had plenty of space to work on my own vehicle and do some maintenance. Now that I've moved into an apartment complex, I just don't have the space to do so anymore, nor did I bring the necessary tools with me. I am very particular about my vehicle, and always worry about the job being done correctly when I have others work on it. I'll just say that I am very glad to have stumbled across Wayne's Garage.

Not only did they do a thorough job, but they were accommodating to my concerns and weren't bothered that I called in after dropping my vehicle off once I began worrying about one of the services I had requested they perform (oil change, my vehicle uses a different weight than other similar models and this has been an issue that other owners of the same vehicle model as mine have experienced, and I had forgot to mention that to them).

Once the job was complete, they gave me an overview of what was performed and what they had found, including honest recommendations on what could be serviced next (e.g. as far as they could tell my brake fluid was in fine condition, but recommended me to keep an eye on it as it's recommended to be flushed/replaced every two years). Overall, I had a multi-point inspection, oil/oil filter change, engine air filter change, and tire rotation performed (all at my request).

Each of these was done expertly. Overall, I was very pleased with the service and am truly happy to find quality like this away from home. The people who I talked with were pleasant and honest, and I appreciated them giving me a ride home and picking me up later when the service was complete. Any future needs I have will definitely be taken to Wayne's Garage, and I highly recommend them for any needs you have with your vehicle in Eugene.

Greatest customer service and shop in town. Took my 04 Nissan xterra in with a broken timing belt (broke while driving) they replaced the belt and it fired right up. This is something that could have cost thousands of dollars if I had engine damage. They were straight forward with me and very informative. The final bill was well under what I had anticipated even with no engine damage. I would and will recommend these great people and shop to anyone. Best shop experience I've ever had in my 35 years.

I first came to Wayne's last year. I drove my truck cross-country and had the "check engine" light checked at several different garages along the way but none could really fix the problem. Wayne's did what other places couldn't. Huge relief! Today I went back to get an oil change and while it's not the cheapest around ($65), they'll do everything - check fluids and tire pressure and even rotating the tires (if asked) and washing/vacuuming.

They noticed one of my fluids was low and let me know and I can keep an eye on it to see if it's an indication of a problem or just a fluke. Very happy with the service.

Brought the car in for some maintenance after it started making some funny noises. Their mechanics diagnosed the problem as a faulty harmonic balancer and also made a list of other unrelated issues they found with the car. They provided their opinions on what they would suggest fixing now and what could be put off till later but didn't pressure us at all.

The people at Wayne's were very helpful, friendly and courteous, facilities are clean and overall, I was pleased with their services. They have a courtesy shuttle should you need a ride to/from work while they work on your car although we didn't take advantage of this service so I can't say anything about how often it runs or if there's a specific radius it operates within. If Wayne's ever decides to open (even for a few hours) on the weekends, this would be a 5-star place for sure!