Business Details
34 Years
experience
Expert Auto Repair Services for European Vehicles
European Autowerks was founded in 1992 with a commitment to providing professional automotive service and maintenance focused on safety, reliability, and peace of mind. Specializing in European vehicles including Mercedes-Benz, Audi, Volkswagen, Porsche, and BMW, we combine factory-trained expertise with state-of-the-art equipment to deliver bumper-to-bumper repair solutions. Our team of certified technicians brings decades of combined experience, ensuring precise diagnostics and repairs for both modern and classic models. We stand behind our work with one of the industry's best warrantiesa 3-year/36,000-mile guarantee on all parts and labor.Our facility features updated equipment, a remodeled customer lounge, and loaner vehicle availability to minimize service disruptions. With over 1241 reviews averaging 5 stars, customers consistently praise our transparent communication, competitive pricing, and exceptional service that rivals dealership experiences. As a locally owned business serving Virginia Beach, Norfolk, and Chesapeake, we maintain deep community ties while upholding rigorous training standards through quarterly technician education programs.
Services
Brake System Repair
Check Engine Light Diagnosis
Computer Diagnostic
Electrical System Repair
Oil Change Service
Hybrid Vehicle Service
Pre-Purchase Inspection
Preventive Maintenance
Tire Service
Transmission Repair
Details
- Year established: 1992
Highlights and features
- Factory-trained technicians specializing in European vehicles since 1992
- 3-year/36,000-mile warranty covering all parts and labor
- Loaner vehicle availability to minimize service disruptions
- Quarterly technician training maintaining industry-leading expertise
- 5-star rated service with over 1,200 customer testimonials
What people say
Exceptional service
Knowledgeable staff
Trustworthy mechanics
Competitive pricing
Thorough diagnostics
Services
Brake System Repair
Specialized brake system diagnostics and repairs for European vehicles including Audi, Volkswagen, and Mercedes-Benz models. Our factory-trained technicians perform comprehensive inspections to identify wear patterns, fluid leaks, or component failures. We use manufacturer-recommended replacement parts and follow strict safety protocols to ensure optimal braking performance. Customers consistently praise our transparent communication and durable repairs that maintain vehicle safety standards.
Computer Diagnostic
Advanced computer diagnostic services for European vehicles utilizing dealership-level tools and software updates. Our technicians interpret complex error codes and system malfunctions in Mercedes, Audi, and BMW models. The process includes live data analysis, sensor testing, and integration with mechanical diagnostics. With quarterly training updates, our team resolves intermittent electrical issues and software glitches that generic scanners might miss, ensuring complete system functionality.
Pre-Purchase Inspection
Comprehensive pre-purchase vehicle inspections for used European cars, covering mechanical integrity, electrical systems, and maintenance history. Our ASE-certified technicians perform 8-hour inspection protocols identifying hidden damage, prior accidents, and impending failures. The service includes detailed reports with repair cost estimates and maintenance recommendations. This service helps buyers negotiate fair prices while avoiding post-purchase surprises through our 30+ years of vehicle evaluation expertise.
Hybrid Vehicle Service
Specialized hybrid vehicle maintenance and repair services keeping pace with evolving automotive technology. Our facility maintains updated diagnostic equipment for hybrid-specific systems including battery management, regenerative braking, and electric motor components. Technicians complete annual hybrid system certifications to work safely with high-voltage systems while maintaining factory service standards. Customers benefit from our investment in specialized tools and safety protocols required for modern hybrid drivetrains.
Preventive Maintenance
Factory-scheduled preventive maintenance programs for European vehicles following manufacturer specifications. Services include oil changes with synthetic fluids, timing belt replacements, transmission fluid exchanges, and multi-point inspections. Our maintenance plans extend vehicle longevity while preserving warranty coverage through documented service records. With loaner vehicle availability, we minimize downtime during required maintenance visits while maintaining dealership-level service standards.
People
Eric Svedberg
Owner
With decades in the automotive industry, Eric founded Automotive Specialists after years in gas station operations before acquiring European Autowerks. He leads technical training programs and maintains community ties while overseeing daily operations.
Chuck Cecil
Co-Founder
Co-founded European Autowerks in 1992, establishing its reputation for European vehicle expertise. Instrumental in building the company's technical foundation and customer service standards before transitioning ownership.
Gary Wheeler
Co-Founder
Original co-owner who helped establish European Autowerks' technical capabilities and service philosophy. Played key roles in developing the initial team and operational structure before retirement.
Questions
What European car brands do you service?
We specialize in Mercedes-Benz, Audi, Volkswagen, BMW, Porsche, and MINI models, including both modern and classic vehicles.
Do you offer warranties on repairs?
Yes, we provide a 3-year/36,000-mile warranty covering all parts and labor performed at our facility.
Are loaner vehicles available during service?
Yes, we offer loaner vehicles to minimize service disruptions, though availability may vary by season.
How long does a pre-purchase inspection take?
Our comprehensive pre-purchase inspections typically require 2-4 hours depending on vehicle complexity.
Do you handle hybrid vehicle maintenance?
Yes, we maintain specialized equipment and training for hybrid system diagnostics and repairs.
What sets you apart from dealerships?
We combine dealership-level expertise with personalized service and competitive pricing while maintaining factory-trained technicians.
Reviews (4)
James Mcfetridge
Jun 17, 2022
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Outstanding experience. Reasonable cost. If you own a vehicle that needs specialized mechanics, you should have known its going to cost a little more so I don't get the reviews where people are surprised at that. No gouging here. Vehicle went in needing some love and came out purring like a kitten. well until you give her a little gas. Highly recommended. 2016 Audi S3.
Ron Ramsey
Jun 04, 2022
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Well it's been over a week since the guy at the front desk promised he would check with the owner about a problem with the hood release that was operational when the car was dropped off. Now it has "play" in it and I've not heard back. With the cost of repairs here approaching dealer prices, it seems more prudent for us to take our 3 Audi's to the dealer. The customer service is far superior (the guy at the front desk didn't even acknowledge me while he was working on his computer- left me standing outside a locked door), until after 8:00 am. We love to support local businesses, although it no longer makes sense. Wish you guys all the best, however customer service is important and being ignored is not the best way to retain customers.
Brent Riddick
Jun 02, 2022
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I had an electrical issue with my 2009 BMW 328i. I had the vehicle towed to European Autowerks for repair. I had never used them before but was impressed with the reviews I had read. The communication was very good and Ramele kept me informed with the progress of my vehicle. They did not continue with any work until Ramele spoke with me and verified that I agreed with their assessment and gave the approval to continue the work.
I was not happy with what I had to pay for the repair, however, the cost would have been much higher if I had taken my vehicle to a BMW dealership. When I say I was not happy with the price, it was because European Autowerks over charged, it's because the nature of the work and repair done to my vehicle is inherently expensive. They were very knowledgeable and used NEW genuine BMW parts for the repair. I would definitely recommend European Autowerks to anyone who has a BMW for any type of repair, especially electrical repair.
I was not happy with what I had to pay for the repair, however, the cost would have been much higher if I had taken my vehicle to a BMW dealership. When I say I was not happy with the price, it was because European Autowerks over charged, it's because the nature of the work and repair done to my vehicle is inherently expensive. They were very knowledgeable and used NEW genuine BMW parts for the repair. I would definitely recommend European Autowerks to anyone who has a BMW for any type of repair, especially electrical repair.
Kellen Taylor
Apr 27, 2022
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Alkways great to work with Steve and his team. Great communication regarding repairs and services. Very honest regarding expected costs and job completio eta. Compared to some other European auto indie shops the pricing is fair. Only gripe is I wish you could bring your own QUALITY parts for installs.
