Business Details
50+ Years
experience
Emergency
services
Your Trusted Fleet Maintenance Partner
FleetNet America has been a leader in fleet maintenance management since 1953, dedicated to reducing downtime and lowering costs for clients. Our nationwide network of 65,000+ service providers ensures rapid response for roadside emergencies and scheduled maintenance. We combine decades of industry experience with innovative telematics solutions to deliver predictive maintenance and real-time vehicle diagnostics. Our commitment to transparency and communication empowers clients with actionable data for informed decision-making. As part of Cox Automotive, we leverage cutting-edge technology and first-party data to provide integrated fleet solutions.Our team of seasoned professionals delivers personalized support through 24/7/365 customer service. We prioritize sustainability through waste reduction initiatives and eco-friendly operational practices. Client success stories highlight our ability to save millions through optimized maintenance strategies. Our proprietary processes ensure invoice accuracy and compliance while maintaining the largest towing network in North America. With a heritage spanning nearly 70 years, we continue evolving to meet the dynamic needs of modern fleet operations.
Services
Roadside Assistance
Managed Care
Telematics Integration
Towing Services
Preventative Maintenance
Details
- Year established: 1953
Highlights and features
- 24/7/365 emergency roadside assistance with rapid response times
- Nationwide network of 65,000+ vetted service providers
- Telematics integration for predictive maintenance and remote diagnostics
- Proven cost savings demonstrated through client case studies
- Comprehensive invoice auditing and compliance verification processes
What people say
24/7 availability
Rapid response
Cost savings
Nationwide network
Expert technicians
Services
Roadside Assistance
Our 24/7 roadside assistance provides rapid response for vehicle breakdowns across North America. With 65,000+ service providers, we dispatch qualified technicians to resolve issues on-site. This service reduces downtime through immediate triage and repair coordination while maintaining cost efficiency through contracted rates.
Managed Care
This comprehensive maintenance solution includes scheduling, service coordination, and invoice auditing. Dedicated performance managers optimize fleet efficiency through preventative maintenance tracking and VMRS reporting. The program ensures compliance while providing consolidated billing and detailed maintenance records for each vehicle.
Telematics Integration
Partnering with Geotab, we offer telematics solutions for predictive maintenance and route optimization. Real-time diagnostics identify mechanical issues before breakdowns occur. The system provides actionable data for fuel efficiency improvements and driver behavior monitoring to extend vehicle lifespan.
Towing Services
Our nationwide towing network handles medium and heavy-duty vehicle recovery with specialized equipment. Competitive pricing includes up to 34% off walk-in rates and 24/7 semi-truck towing availability. We ensure proper insurance compliance and prevent unauthorized towing through rapid response protocols.
Preventative Maintenance
Proactive maintenance scheduling reduces unexpected breakdowns through regular inspections and servicing. The program tracks compliance requirements and service intervals while providing detailed reporting on maintenance history and cost analysis for fleet optimization.
People
Jacob Montgomery
New Call/Follow Up Representative
New team member specializing in customer outreach and follow-up, receiving strong peer support to deliver effective service solutions.
Wanda McCorkle
Roadside Events Representative
12-year veteran providing dedicated roadside event support, finding fulfillment in daily operations and customer assistance.
Rhonda Buff
Lead Business Services Specialist
Since 2009, she has supported executive teams as front office cornerstone with diverse daily responsibilities.
Melinda Williams
Dispatch Supervisor
Eight-year veteran leading dispatch operations, passionate about mentoring colleagues and celebrating team growth achievements.
John Mitchell
Senior Customer Care Specialist
Nearly decade-long service includes saving clients $200,000+ through towing audit expertise and process improvements.
Questions
What services does FleetNet America provide?
We offer roadside assistance, managed maintenance programs, telematics integration, towing services, and preventative maintenance solutions for commercial fleets.
How quickly can I get roadside assistance?
Our 24/7 service dispatches providers immediately with average response times optimized through our 65,000+ provider network.
Do you offer nationwide coverage?
Yes, our service network covers all 50 states with specialized equipment available for heavy-duty towing and recovery.
How do you ensure service quality?
We maintain strict provider standards with performance scorecards, insurance compliance checks, and 90%+ invoice accuracy audits.
What technology do you use?
We integrate Geotab telematics for predictive maintenance and VMRS reporting systems for detailed maintenance tracking and analysis.
Can you help reduce fleet maintenance costs?
Yes, our clients report significant savings through optimized maintenance scheduling and negotiated service provider rates.
Reviews (6)
M. B.
Jun 18, 2022
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Dumpster trash. I have a driver broken down who called in for assistance. Due to a hefty tow bill we received earlier in the month we are over our credit limit. No big deal right, I call in with the ticket number, apologize and offer my credit card to get the issue resolved. NOT AN ABSOLUTE CHANCE. Only accounting can approve dispatch releasing someone. Also.accounting is the only ones who can take payment. We have been a customer for years and even with payment in hand they left us stranded.
Steph K.
Jun 17, 2022
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Fleetnet America is the worst breakdown service for drivers on the road! I repeat do not use them or call them because you will be on hold for 30-1hr or more just to get help. They don't care about your concerns or request they will send anyone to fix your truck that accepts the job not to mention there is always 90- 150 min out for a vendor far away so plan to be be sitting for about 3-5 hours before someone can attempt to help you.
There horrible with detailed notes about your truck so it can get fixed properly. The techs always say O I didn't know or I they didn't tell me. Fleetnet is all about take your hard earn money and they will get to you when they can do so period. Drivers beware do not use Fleetnet America. They don't care about the drivers time or concerns to get them back on the road. Also if you hang up for being on hold so long be ready to to start from the beginning of the line again so you will be hold for another hour or 2. extremely disappointing! another thing to my forget about your ticket and you will be waiting thinking help is on the way and hours will go by before you have to call them again! I hate calling them!
There horrible with detailed notes about your truck so it can get fixed properly. The techs always say O I didn't know or I they didn't tell me. Fleetnet is all about take your hard earn money and they will get to you when they can do so period. Drivers beware do not use Fleetnet America. They don't care about the drivers time or concerns to get them back on the road. Also if you hang up for being on hold so long be ready to to start from the beginning of the line again so you will be hold for another hour or 2. extremely disappointing! another thing to my forget about your ticket and you will be waiting thinking help is on the way and hours will go by before you have to call them again! I hate calling them!
Scotty Scott
Jun 08, 2022
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Been waiting for over 7 hours. First for a mechanic who never showed and now for a tow truck. Called multiple times and haven't been able to talk to a person. I would say this company is not good and don't use them.
Jon Ireland
Jun 06, 2022
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Back in the day Fleetnet used to be a great service, however today you're better off googling a local service and paying them directly than using Fleetnet. They have got so big they don't care about you and don't have the staff to help. I was on hold for 2 hours and finally gave up and googled a local service and they were on it 15 minutes. This isn't the first time this has happened with Fleetnet. I'm with a major carrier with a fleet of trucks and have been in business for 25 years and Fleetnet will be my last call. Use someone else.
Karla Klein
May 14, 2022
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I work for a vendor who supplied tire services for a Fleetnet customer. I have over 2 hours wasted on hold to try to get paid $59. I was finally told that the credit card info would be emailed to our CFO. We get the email and we received only a partial credit card number. I then reached out again (another 45 minutes on hold) & was told to call back on Monday to get the rest of the credit card number.
This is unacceptable. By the time that I finally get a credit card number a week will have gone by since the work was completed. We have made the executive decision that our store will no longer accept Fleetnet customers.
This is unacceptable. By the time that I finally get a credit card number a week will have gone by since the work was completed. We have made the executive decision that our store will no longer accept Fleetnet customers.
Kenny B.
Mar 22, 2022
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Do not use this company. Absolutely horrible. A quick Google search will do more for you than these guys and you won't have to deal with their rude coordinators
