Business Details
We are Willoughby Hills Auto Repair, a family-owned automotive service provider founded to serve local families with honest, reliable vehicle care. Our team brings more than 70 years of combined hands-on experience in auto repair and maintenance for all makes and models of cars and light trucks. All of our technicians hold ASE certifications, and we are an authorized NAPA Auto Center and AAA Full Service Auto Repair Shop. We serve both foreign and domestic vehicles, offering everything from routine preventative maintenance to complex mechanical repairs for personal and fleet customers. Our shop is equipped with state-of-the-art diagnostic technology to accurately identify and resolve even the most challenging vehicle performance issues. We back all parts and labor with a 36-month, 36,000-mile nationwide warranty, honored at more than 14,000 convenient locations across the country.
We operate multiple service centers across Northeast Ohio, including locations in Mentor, Willoughby, Wickliffe, Eastlake, Euclid, Highland Heights, Mayfield Village, Kirtland, and Willoughby Hills. Our mission is to be the one-stop shop of choice for every client, delivering transparent, high-quality service that prioritizes vehicle safety and longevity. We adhere to strict professional standards for every repair, ensuring that every vehicle that leaves our shop is road-ready and reliable. We are committed to long-term client satisfaction, building lasting relationships with the communities we serve through consistent, dependable automotive care. Our team stays up to date on the latest automotive service best practices to provide cutting-edge, effective solutions for every vehicle issue we encounter.
We operate multiple service centers across Northeast Ohio, including locations in Mentor, Willoughby, Wickliffe, Eastlake, Euclid, Highland Heights, Mayfield Village, Kirtland, and Willoughby Hills. Our mission is to be the one-stop shop of choice for every client, delivering transparent, high-quality service that prioritizes vehicle safety and longevity. We adhere to strict professional standards for every repair, ensuring that every vehicle that leaves our shop is road-ready and reliable. We are committed to long-term client satisfaction, building lasting relationships with the communities we serve through consistent, dependable automotive care. Our team stays up to date on the latest automotive service best practices to provide cutting-edge, effective solutions for every vehicle issue we encounter.
Highlights and features
- We have over 70 years of combined auto service experience.
- We are ASE-certified technicians and an authorized NAPA Auto Center.
- We back all repairs with a 36-month/36,000-mile nationwide warranty.
- We provide fleet services for commercial vehicle fleets.
- Our warranty is honored at more than 14,000 locations nationwide.
Services
Preventative Maintenance
Our preventative maintenance services are designed for all makes and models of cars and light trucks, including foreign and domestic vehicles. We follow manufacturer-recommended service schedules to catch small issues before they turn into costly, major repairs. Clients who use our preventative maintenance plans enjoy extended vehicle lifespan, improved fuel efficiency, and greater long-term reliability.
Brake Repair
Our brake repair services are available for all passenger cars and light trucks, regardless of make, model, or year. Our ASE-certified technicians use high-quality, durable parts to restore full stopping power and ensure your safety on the road. Youll experience smoother, more reliable braking performance and greater confidence in your vehicles ability to stop safely in any condition.
Transmission Repair
Our transmission repair services cater to all makes and models of cars and light trucks, addressing both automatic and manual transmission issues. Our expert technicians use advanced diagnostic tools to pinpoint problems accurately and perform reliable, long-lasting repairs. Clients benefit from smooth, consistent shifting performance and avoid costly, major transmission failures down the road.
Engine Repair
Our engine repair and diagnostic services are available for all foreign and domestic cars and light trucks of any make or model. Our ASE-certified technicians leverage state-of-the-art diagnostic equipment to identify root causes of engine performance issues quickly and accurately. Youll enjoy restored engine power, improved fuel efficiency, and reduced risk of unexpected breakdowns after our repair services.
Oil Change
Our premium oil change and lubrication services are designed for all makes and models of cars and light trucks, including diesel and high-performance vehicles. We use high-quality, manufacturer-recommended oil and filters to protect your engines critical components from wear and tear. Regular oil changes with our team help maintain peak engine performance, improve fuel economy, and extend your engines overall lifespan.
Reviews (4)
Velisa Truett
Jun 16, 2022
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One day I responded to a flyer sent to my home and have been a satisfied customer ever since. Everyone I've encountered either on the phone or in person has provided exceptional service. Their conceriage service is great! I feel they've always been upfront with me and I never feel taken advantage of, on the contrary, I feel very well taken care of. I would recommend over any other.
Stephen Bartos
Jun 01, 2022
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I was up in this area for work when I had my ball joint break and was unable to make the trip home. I gave them a call explaining the situation and they gave me a quote. I then had it towed there and spoke to the front desk worker Emily. I asked how soon it could be repaired, I was expecting an answer of around a week but instead she said they will take a look at it tomorrow, it was already past 5 at this point, and it should be able to be done in a day or so.
The next day I get a call with the diagnosis and a quote, the next day I got another call saying that it was ready to be picked up. I showed up and it was ready to go and there were no surprise fees or anything else, it was straight and to the point. They answered all my questions and were fair and honest about this whole process for me. They even checked up on me a few days later to make sure that everything was fine with my vehicle.
If I was from this area I would definitely use this shop again they were fair and honest which is hard to find in a mechanic shop these days. They are definitely one of the better shops that I have dealt with.
The next day I get a call with the diagnosis and a quote, the next day I got another call saying that it was ready to be picked up. I showed up and it was ready to go and there were no surprise fees or anything else, it was straight and to the point. They answered all my questions and were fair and honest about this whole process for me. They even checked up on me a few days later to make sure that everything was fine with my vehicle.
If I was from this area I would definitely use this shop again they were fair and honest which is hard to find in a mechanic shop these days. They are definitely one of the better shops that I have dealt with.
Rose Beris
May 06, 2022
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Had an alignment done today. They were quick to respond to my request for service. I accidentally missed my appointment earlier this week and they rescheduled it with no problem. Fast and efficient service. AND you get candy left in your car when they are done. Who doesn't like free candy?! A+
David Saja
May 05, 2022
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The folks at Willoughby Hills Auto are always friendly and accommodating, willing to explain the work, answer all of your questions, and respect you as a customer. They have great on-line inspection report with pictures showing you the condition of your vehicle's systems, so you know what needs to be done. I have had them replace the bearings, breaks, and the AC compressor on my Subaru, and every time they fix it promptly and better than new!
