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Business Details
New & Used Buick GMC Vehicles in Conway, AR
Crain Buick GMC of Conway is a family-owned dealership dedicated to delivering personalized automotive experiences. We serve Central Arkansas with a wide selection of new and pre-owned Buick and GMC vehicles, emphasizing exceptional customer service and community engagement. Our team prioritizes transparency, offering competitive financing options and certified service solutions. With a legacy of trust, we ensure every customer feels valued through every stage of ownership. Our commitment extends beyond sales, providing ongoing maintenance and genuine parts to keep vehicles performing optimally.
Services
New Vehicle Sales Pre-Owned Vehicles Certified Service Parts Department Financing Options Collision Center Tire Sales OnStar Assistance Vehicle Appraisal Warranty Repairs
Highlights and features
  • Family-owned tradition of personalized service since establishment
  • Certified technicians with state-of-the-art service facilities
  • Customized financing options for diverse budget needs
  • Rigorous multi-point inspection for all pre-owned vehicles
  • Community-focused business with local scholarship programs
What people say
Outstanding service advisors Transparent pricing Knowledgeable sales staff Timely maintenance Great financing options
Services
New Vehicle Sales
Explore our inventory of new Buick and GMC models including Enclave, Encore, Sierra, and Yukon. Our sales team provides transparent pricing and vehicle comparisons. We offer test drives and assistance with financing options for all customers.
Pre-Owned Vehicles
Certified pre-owned vehicles undergo rigorous multi-point inspections. We offer warranty coverage and financing options for used car buyers. Our inventory includes trucks, SUVs, and sedans from various manufacturers with detailed service histories.
Certified Service
Factory-trained technicians perform oil changes, brake services, and complex repairs using genuine parts. We offer scheduled maintenance plans and 24/7 roadside assistance. Our service center handles all vehicle makes and models with digital repair tracking.
Financing Options
Our finance department provides competitive interest rates and customized payment plans. We assist with credit applications and offer special programs for first-time buyers. We guarantee transparent pricing with no hidden fees during the financing process.
Parts Department
We supply genuine Buick and GMC parts with expert installation services. Our inventory includes performance accessories and wear-and-tear components. We offer price matching for comparable aftermarket parts and expedited shipping options for special orders.
People
Trey Young
Service Advisor
Trey provides expert vehicle diagnostics and maintenance solutions. He maintains clear communication throughout service processes and prioritizes customer education about vehicle needs. His team consistently receives praise for timely, thorough service.
Juan Santiago
Sales Consultant
Juan specializes in new vehicle sales with transparent pricing explanations. He assists customers through selection, financing, and customization processes. Customers highlight his patience and product knowledge during vehicle walkthroughs.
Rustin Stanridge
Service Advisor
Rustin coordinates maintenance and repair services with efficiency. He provides detailed service explanations and prioritizes urgent appointments. Customers note his professionalism during time-sensitive service visits.
Chad Lunsford
Sales Consultant
Chad assists with new and pre-owned vehicle purchases. He explains financing options and coordinates trade-in appraisals. Customer feedback highlights his responsiveness during sales negotiations and follow-up communications.
Gage Shackleford
Sales Team
Gage supports vehicle selection and purchase processes. He provides technology demonstrations and coordinates post-purchase services. Customers appreciate his friendly demeanor and attention to specific vehicle requirements.
Questions
What new Buick and GMC models are available in Conway?
We offer the latest Buick Enclave, Encore GX, and GMC Sierra 1500 models. Current inventory includes 2025 and 2026 model year vehicles with various trim levels and configurations.
Do you provide financing options for car purchases?
Yes, our finance team offers competitive rates and customized payment plans. We work with multiple lenders to secure approvals for customers with varying credit profiles.
What service hours should I expect for vehicle maintenance?
Our service department operates Monday-Friday 7AM-6PM, Saturday 7AM-3PM. Appointments are available for routine maintenance and urgent repairs during these hours.
Can I schedule a test drive online?
Yes, our website allows scheduling test drives for specific vehicles. Sales consultants will coordinate preferred time slots and vehicle availability for all test drive requests.
Do you offer price guarantees on vehicle purchases?
We guarantee transparent pricing with no hidden fees. Our sales team honors quoted prices when customers complete purchases within agreed timeframes.
What warranty coverage options exist for pre-owned vehicles?
Certified pre-owned vehicles include manufacturer-backed warranties. We also offer extended warranty options through third-party providers for additional protection beyond standard coverage.
Reviews (7)
David Farr
Jun 11, 2022 Report
Crooks the wife was looking for a new car they. Didn't want honor the price they posted on line. The once they told us what they would give us for our Trade in the raised the price 8 Thousand yes 8000 then told us we better hurry or the deal as they put it would be gone. We left and went to Sherwood we're they honored the price they had posted and we were treated fantastic stay away from here!
Stan Sowell
Jun 02, 2022 Report
It appears that your service department did replace my AC fan motor as requested. However, it took 3 days which is hard for me to understand since Andy said that you had the motor in stock. After I dropped off my vehicle I went online and found the motor for under $100 and a Youtube which showed replacing the motor from start to finish and it took less than 30 minutes. You charged me close to 3 hours labor and over $400 for the motor, a total of $965. This is why I will never use a dealership for future repairs nor recommend one to my friends and family.
James Nickerson
May 13, 2022 Report
Not much was said, but great service was performed on my vehicle. I think Andy was an outstanding representative of your business and its practices. I'm looking forward to continuing all my vehicle purchases and needs through Crain.
Kristi Scott
May 06, 2022 Report
My wife tried to do business here. The finance manager Shane was a stereotypical male pig. Treated my wife as if she had no sense. Not only that because she was a woman he refused to give her an offer for her truck. It shouldn't matter if she owed money on it, An offer is an offer based on the vehicle itself. This Crain lot will never get our business and we will be sure to let everyone know that this lot has zero lack of respect for a woman purchasing a vehicle on her own. This lot lost out as we have several vehicle in mint condition all paid off.
Lindsey Selucky
Apr 20, 2022 Report
Despite the awful weather we experienced there on the days that we were there at the dealership the experience overall was a good one. They worked with us and continue to do so. Hayden our salesman did an awesome job and deserves recognition. Probably the best experience we have had to date! This is our second time buying from Crain GMC in Conway and we will definitely be returning customers.
Peter Guerin
Apr 17, 2022 Report
Andy at the service counter explained to me clearly and concisely how they were going to repair our Yukon's air conditioning condenser. He went above and beyond looking into my warranty terms, and discovered it was all covered without me even asking. Can't thank Crain and Andy enough!
Kris Taute
Feb 22, 2022 Report
I had developed issues with my truck and stop in the dealership. Ty had greeted me at the door and asked what he could help me. I explained what was going on and he immediately got my truck into the shop to get it figured out. Once he found what the issue was he came and explained all of it to me and explained that he would get me a rental so I had transportation to work. He also kept me up to date as things progressed on my truck all the way until it was done.

He even called a few days later to check in with me to see how it was doing. Ty was upfront about everything and was very eager to answer any questions I had. I was extremely happy with the whole experience.