Business Details
15 Years
experience
Emergency
services
Trusted Auto Collision Repair Services Nationwide
Fix Auto USA was founded by collision repair experts Erick and Shelly Bickett with a vision to establish a nationwide network of independent body shops united by a commitment to quality and service excellence. Since launching our franchise model in 2011, we've grown to over 200 locations across the United States, driven by our founding principle of recruiting the most reputable collision repair businesses.Our Charlotte, North Carolina headquarters team focuses on industry innovation, technician certification, and maintaining seamless communication between shops and customers. With OEM-certified technicians and a streamlined repair process, we ensure every vehicle restoration meets factory standards while keeping clients informed throughout their repair journey.
Services
Collision Repair
Fender Repair
Dent Repair
Paint Repair
Windshield Repair
Bumper Repair
Details
- Year established: 2011
Highlights and features
- Certified technicians with factory-level training
- Lifetime warranty on all repairs
- 24/7 emergency roadside assistance
- Free digital estimates with photo documentation
- Eco-friendly paint refinishing options
Associations and certifications
- I-CAR Gold Class
- OEM Certified
Services
Collision Repair
Our certified technicians restore vehicles to factory specifications after accidents using OEM-approved methods. We handle all damage types from minor dents to structural repairs while maintaining communication throughout the process. Insurance claims coordination ensures seamless service for policyholders and providers.
Dent Repair
Specialized techniques remove dents without damaging existing paint finishes. Technicians address door dings, shopping cart impacts, and hail damage using precision tools that preserve vehicle value. Repairs typically completed within hours rather than days.
Paint Repair
Factory-matched paint applications restore vehicles after scratches or rock chip damage. Multi-stage refinishing prevents rust while maintaining color consistency across panels. Eco-friendly paint systems reduce environmental impact without compromising durability.
Windshield Repair
Safety-focused glass repair and replacement services maintain vehicle structural integrity. Technicians address cracks, chips, and complete windshield replacements using urethane adhesives that meet federal safety standards for occupant protection.
Bumper Repair
Modern bumper systems receive specialized attention to restore both appearance and function. Technicians repair cracks, repaint surfaces, and recalibrate sensors while preserving factory mounting systems for optimal performance and safety.
People
Erick Bickett
Co-Founder
Automotive industry veteran with 25+ years of collision repair experience. Developed Fix Auto USA's franchise model to elevate industry standards through certified technician training and quality assurance protocols.
Shelly Bickett
Co-Founder
Collision repair specialist focused on customer service innovation. Instrumental in establishing national quality control benchmarks and insurance carrier partnerships that define Fix Auto USA's service excellence.
Questions
What services does Fix Auto USA USA offer?
We provide comprehensive collision repair, dent removal, paint refinishing, windshield repair, and bumper restoration services at over 200 nationwide locations.
Do you offer a warranty on repairs?
All repairs come with a lifetime warranty covering workmanship and paint durability, valid at any Fix Auto USA USA location nationwide.
How do insurance claims work?
We coordinate directly with major insurance providers, offering digital estimates and streamlined claims processing to minimize customer paperwork.
Are your technicians certified?
Our technicians maintain I-CAR Gold Class certification and OEM-specific training from leading vehicle manufacturers.
What emergency services are available?
24/7 roadside assistance includes towing coordination, temporary transportation arrangements, and immediate damage assessment services.
Reviews (4)
Jennifer J.
May 28, 2021
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I had a accident back in January they had my truck for sometime which I get. But what I don't get is that they could not find a certain part to my truck because the dealership don't have them anymore. Justin was really nice and told me he would remove the running boards and then let the insurance company know and I would get my funds back from that. 1 month later I called and was told that they never got the payment but they would look over everything and give me a call! I get tired of calling a business that should be calling me back. This is not right nor fair
Dennis Marshall
Apr 05, 2021
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My experience with Fix Auto was wonderful. Their pricing was competitive, their service was wonderful, they completed the negotiated work in less time than anticipated. I will go there anytime I have a collision need in the future. It was a great experience. Keep up the good work.
Zach J.
Jun 21, 2019
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This place is awesome! I personally would bet money there is not an automotive shop that does it better then this place. I've taken two different vehicles here both with ac problems and Bryan made sure that he found out exactly what the problem was before fixing it. I know i have a habit of bugging people to find out when vehicles are going to be done because I'm a business owner and having transportation is important and honestly Bryan was awesome and attentive from the first call to the last.
I don't think i have found a car repair place that care more about their customers then this place. A lot will fix your car because they "think" its the problem and charge the money without it being fixed. I've been there! Not this place! If you take your car to any other place you're crazy. I would give this place a 10 if I could
I don't think i have found a car repair place that care more about their customers then this place. A lot will fix your car because they "think" its the problem and charge the money without it being fixed. I've been there! Not this place! If you take your car to any other place you're crazy. I would give this place a 10 if I could
Christina B.
May 08, 2019
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Great customer service & they did an incredible job getting my vehicle done quickly for me. Love local companies that take pride in their work!
