Business Details
50+ Years
experience
Your Trusted Auto Body Repair in Dorchester, MA
Susi Auto Body has been a trusted family-owned auto repair facility since 1974, with roots in the industry dating back to 1957. Our team of 40-plus trained professionals specializes in comprehensive auto body and mechanical repairs, offering seamless insurance claim coordination and guaranteed results. We utilize state-of-the-art equipment, including 16 Car-O-Liner Mark series frame machines and advanced paint systems, ensuring efficient, high-quality repairs. As a third-generation business, we pride ourselves on serving Dorchester, Boston, and surrounding areas with personalized service, on-site rental vehicles, and a commitment to customer satisfaction. Our facilitys technological advancements and direct partnerships with major insurers enable streamlined processes, while our 40,000-square-foot space accommodates large-scale repairs.We prioritize transparency and convenience, handling all insurance communications and providing a one-stop solution for repairs, rental needs, and post-service support. Our extensive experience and dedication to quality have earned us a reputation as a leader in collision repair, serving multiple generations of families in the community. Every repair undergoes rigorous quality checks, including test drives and 50+ point inspections, to ensure safety and precision. We stand by our work with a full guarantee and collaborate with trusted dealership partners for specialized repairs. With over five decades in the industry, Susi Auto Body remains committed to excellence, combining expertise with cutting-edge technology to deliver unparalleled service.
Services
Auto Body Repair
Insurance Claims Processing
Paint Refinishing
Mechanical Repairs
Rental Vehicle Assistance
Frame Repair
Detailing Services
Quality Control Inspections
Direct Repair Program
Sublet Contractor Coordination
Details
- Year established: 1974
Highlights and features
- We leverage 16 frame machines for faster, precise repairs.
- Our 40+ trained staff handle all insurance communications seamlessly.
- Full-service facility with on-site rental vehicles available.
- We guarantee all repairs with rigorous quality inspections.
- Family-owned since 1974, serving multiple local generations.
Services
Auto Body Repair
Auto body repair services handle all types of collision damage, utilizing 16 Car-O-Liner frame machines for precise structural corrections. Our team ensures factory-standard results, with a 50+ point quality inspection before returning vehicles. Full-service solutions include dent repair, windshield replacement, and mechanical adjustments.
Insurance Claims Processing
We streamline insurance claims processing for all providers, including Geico ARX, Liberty Mutual SSP, and Farmers PAS programs. Our staff coordinates directly with insurers to verify coverage, negotiate financing, and expedite repairs. Direct Repair Program partnerships minimize delays, ensuring hassle-free service for customers.
Paint Refinishing
Paint refinishing utilizes four Garmat spray booths and BASF Diamond 2/3-stage paint for factory-matching finishes. The process includes priming, sealing, and clear-coat application in a dust-controlled environment. Daily capacity of 8-20 jobs ensures rapid turnaround while maintaining high-quality standards.
Rental Vehicle Assistance
On-site rental vehicle assistance partners with Enterprise Rent-A-Car to provide immediate temporary transportation. Vehicles are available during repairs without additional coordination steps. This service ensures minimal disruption to customers' daily routines while maintaining repair quality and timeliness.
Frame Repair
Frame repair services employ 16 Car-O-Liner Mark series machines for accurate unibody and frame corrections. The high equipment volume allows simultaneous work on multiple vehicles, reducing wait times. Technicians use computerized measurements to restore factory specifications, ensuring safety and structural integrity in every repair.
Questions
What types of auto repair services do you offer?
We provide full-service auto body and mechanical repairs, including collision damage, frame adjustments, paint refinishing, and insurance claim assistance.
Which insurance providers do you work with?
We partner with Geico, Liberty Mutual, Farmers, and other major insurers through Direct Repair Programs, ensuring seamless claim processing for customers.
Is there a rental vehicle option during repairs?
Yes, we offer on-site rental vehicles through Enterprise Rent-A-Car to minimize transportation disruptions during your vehicle's service period.
How long do typical repairs take?
Repair timelines vary by damage severity, but our advanced equipment and direct insurance partnerships typically complete most jobs within 5-7 business days.
Do you guarantee your repair work?
All repairs come with our full guarantee, including a 50+ point quality inspection and test drive to ensure safety and factory-standard finishes.
What areas do you serve?
We serve Dorchester, Boston, and surrounding Massachusetts communities, with convenient access from Route 93 and Morrisey Blvd.
Reviews (7)
Dwayne M.
Jun 29, 2022
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I had such a great experience at Susi auto body! They were really helpful, professional, and did a great job on my car. I will definitely be coming back here, and recommending them to anyone looking for a great customer experience!
Toriah Mimms
Jun 16, 2022
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Susi Auto Body was recommended to me by my insurance after someone hit my car while it was parked. Upon arrival, I was instantly greeted and taken care of, everyone in the entire shop was nice, and the process of dropping off was quick and easy. Even though I was told it could take a week / week and a half for repairs they got my truck back to me in a little over 24 hours! They called me right away to let me know it was ready and had my truck looking brand new and even washed the exterior! Thank you so much for the professional, quick and excellent services! Hopefully I won't NEED to come back, but if there ever is any future damage done I know exactly where I'll be going!
Adam T.
Jun 06, 2022
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SUPER UNPROFESSIONAL.TAKE YOUR BUSINESS ELSEWHERE! After getting an estimate and understanding how busy they were I made an appointment a month and a half later I get there and they said they cannot do the work a simple call would've avoided the inconvenience of me having to do what I had to do to get my car there how do you run a business and cannot make a call in advance this is in the neighborhood but they don't service neighborhood people they good for insurance claims only because that's when they can make as much money as they can I would not suggest anybody going there The only reason I'm putting one star because they will not allow me to post my review without so
Caryn A.
May 12, 2022
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I took my car to Susi Auto Body at the direction of my insurance company after sustaining some damage to my car. Tony was really awesome about walking me through the repairs process and explaining how it works with the insurance company. Unfortunately, despite every possible best effort by Tony and amazing due diligence by him, my car was beyond repair and needed to be totaled. Tony was really great about helping me through the subsequent totaling process.
Obviously the situation didn't work out as anyone would have hoped, but I truly appreciated the kindness and professionalism of Susi during a complicated time with my vehicle. I hope I don't need their services again, but if I ever run into an issue, I will definitely be coming back.
Obviously the situation didn't work out as anyone would have hoped, but I truly appreciated the kindness and professionalism of Susi during a complicated time with my vehicle. I hope I don't need their services again, but if I ever run into an issue, I will definitely be coming back.
Mary Nee
Apr 15, 2022
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I cannot say enough good things about Susi! I was super stressed after getting in an accident, Susi was one of the only places open on a Saturday and thank God they were! Robert was so nice and easy to work with, and every employee I dealt with was amazing. My car looks better than before! Highly recommend. (There's also an enterprise directly next door which is very convenient!)
Carmel Mullee
Mar 26, 2022
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My car was hit on the drivers side with big scratches and dents. The car looked great after repairs no sign of any damage done at all. Tony was excellent, he was friendly, he kept me posted with any updates and completed the job in a timely manner. I was very satisfied with the work that was done to my car. Thank you Suzi Auto Body!
Cj Jean-Louis
Mar 09, 2022
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When you come here, ask for ERIC! Someone clipped my mirror a couple weeks back, I went to Susi and met Eric. He made the process easy, was professional and kind, and help me figure out what the best options were for me. I'm very big on communication and he kept me up to date with how things were going. I couldn't have asked for more. Definitely looking forward to working with him again, and anyone else should look to as well!
