Business Details
We have been serving the Kennewick community since 2000 as an independent specialist for Toyota and Lexus vehicles. Our team, led by Mark Moe and David Hooper, brings decades of combined experience to every repair and maintenance service. We focus exclusively on Toyota and Lexus models, allowing us to develop deep expertise across all model years and systems. Our facility is equipped with the latest diagnostic technology to accurately identify issues on both the newest and oldest vehicles. We routinely maintain vehicles well beyond 300,000 miles, demonstrating our commitment to long-term vehicle health.
We use primarily genuine Toyota and Lexus parts or equivalent OEM components to ensure reliability and performance. Our policy is to never sell unnecessary services, and we take the time to explain every recommendation in clear, understandable terms. We maintain a comprehensive service history for each vehicle, enabling proactive care and informed decision-making. We stand behind our work with transparent pricing and a dedication to completing most services within a single day. Our goal is to restore your confidence in automotive repair by treating you and your vehicle with the respect you deserve.
We use primarily genuine Toyota and Lexus parts or equivalent OEM components to ensure reliability and performance. Our policy is to never sell unnecessary services, and we take the time to explain every recommendation in clear, understandable terms. We maintain a comprehensive service history for each vehicle, enabling proactive care and informed decision-making. We stand behind our work with transparent pricing and a dedication to completing most services within a single day. Our goal is to restore your confidence in automotive repair by treating you and your vehicle with the respect you deserve.
Highlights and features
- We have served Kennewick since 2000.
- We specialize exclusively in Toyota and Lexus vehicles.
- Our technicians possess decades of combined Toyota expertise.
- We use genuine Toyota parts or OEM equivalents.
- We routinely maintain vehicles beyond 300,000 miles.
Services
Oil & Filter Change
Our oil and filter service uses genuine Toyota-approved fluids and filters to protect engine longevity. We inspect all vital systems during each visit to catch potential issues early. This essential maintenance keeps your Toyota or Lexus running smoothly for years.
Brake Service
Our comprehensive brake service includes thorough inspection, pad replacement, and rotor resurfacing using factory-spec components. We diagnose advanced ABS and traction control systems to ensure optimal stopping power. You receive clear, detailed explanations and fair pricing for every brake repair.
Transmission Service
Our expert transmission service replaces old fluid with genuine Toyota ATF to maintain smooth shifting performance. We carefully inspect for leaks, wear, and electronic control issues during every service visit. Regular maintenance prevents costly overhauls and extends transmission life significantly for years.
Air Conditioning Service
Our comprehensive air conditioning service diagnoses and repairs all climate control components using OEM-quality parts. We thoroughly test system pressures, detect leaks, and recharge refrigerant to exact factory specifications. Reliable cooling performance is restored quickly for your comfort in any weather condition.
Scheduled Maintenance
Our factory scheduled maintenance follows Toyota's 30, 60, 90, and 120 thousand mile service intervals precisely. We replace essential fluids, filters, and wear items to preserve vehicle reliability and warranty coverage. This proactive approach prevents unexpected breakdowns and maximizes your long-term investment.
Reviews (7)
SLiM
Apr 27, 2022
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This is the only shop I go to for my car (they only work on Toyota and Lexus vehicles). They are very good about fixing only what needs to be fixed and are very thorough on their checkups, too. They were the only shop to work on a Lexus in the Tri-Cities when I first started going there. I did some comparison shopping later and they were the lowest price (compared four shops, including the dealership). They are very personable, too!
Brian
Mar 30, 2022
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I have used the services of this crew for at least 4 years. These men are trustworthy, competent, and reasonably priced. You won't find that combination at the service department of a car dealership! Services: General repairs & maintenance, Oil change, Auto battery replacement, Brakes, Auto engine diagnostic
Lisa P.
Mar 05, 2022
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I don't know if it's because one of the original owners has left, but Genesis has gone down in good service. Took my Camry in as it was running terrible all of a sudden one night. They had it for 5 or 6 days (can't remember). All seemed OK, I stopped & ran into a store on the way home. When I left the store, low & behold it began doing the same thing. Back it went, over night. They obviously didn't want to fix it correctly.
They had already charged me, so I figured that would be it, but no charged me again. I had to bother my neighbor again, next morning for a ride. My landlord took me back for the one nighter. Any professional place would of gotten me a taxi or send one of their guys to pick me up. It's a real disappointment as I had full trust in them before, but now, not so much. Their integrity just isn't there now, since the original owner left.
They had already charged me, so I figured that would be it, but no charged me again. I had to bother my neighbor again, next morning for a ride. My landlord took me back for the one nighter. Any professional place would of gotten me a taxi or send one of their guys to pick me up. It's a real disappointment as I had full trust in them before, but now, not so much. Their integrity just isn't there now, since the original owner left.
Mike S.
Oct 28, 2021
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If you own a Toyota or Lexus I suggest you take your vehicle here for maintenance and repairs. Reasonably priced, very knowledgeable, excellent service, and great communication. Keep up the great work Genesis Auto! Such a great establishment within our community. Many Thanks! ZERO COMPLAINTS!
Sean Tice
Aug 14, 2021
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All of the guys here are great to work with. Honest mechanics who are there to help you out and not upsell you on anything unnecessary. Super quick and friendly and helped explain everything that was wrong with my car. They gave me multiple options depending on how much I wanted to spend and how much to replace. I'll be bringing my toyota to them from now on
Brady Peterson
Jul 27, 2021
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Dropped the Prius off for brakes and an oil change. They told us that the brakes were good for at least 2 more oil changes and only charged us for the oil change. Very honest and professional business. I would recommend them to anyone with a Toyota
Misty D.
May 14, 2021
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These guys are the absolute best! They have always treated me fairly and do outstanding work. I even bring my vehicle in from out of state because I trust them so much. They did my timing belt, fan clutch, a differential and a few other things I've needed on my Toyota 4 Runner. I'm always surprised by how fast and efficient they are. I could rave all day. I feel so grateful to have found a place with experienced and honest mechanics to work on my truck.
