Wheaton Service Center

Great place to bring in your Volkswagen or Audi for service. Competitive cost, quality work, friendly staff and they don't pressure to perform unwanted services. Unlike dealer service centers, they will offer for older vehicles to use rehabilitated or parts from junk yards for expensive components. They back up their work for replacing expensive with warranty to replace at no charge if needed.

Simply the best VW service location within 100 miles. Straight talk, no nonsense. They give you the facts and let you decide. I've trusted them for over a decade with my car. They've not only kept it running perfectly but done so quickly and without breaking the bank.

There are four things I loved about this place: 1 - Tom is great After reading all the reviews. OK, I'm also now part of Tom's fan club. He's funny, nice, knowledgeable, and we had a great chat about many other things, including travel tips in Indiana. 2 - They aim for repeat customers Their website says they aim for a base of repeat customers and I think they are delivering it.

Every customer that visited when I was there was a repeat customer. This is a great sign for a business. About the car service: Tom told me in the morning that I may need to X, Y and Z and the cost would be M, and then he called me later that day and told me that I didn't need X and Y, other stuff looked good, so they just did Z and my car is ready.

When I went there, I realized I owed them 1/4 of what I was expecting to pay. They basically chose not to get my money. If they did all others, I would pay it and be content with them, but this behavior was a surprise. Especially after being to dealers that tried to sell me things that I didn't need. 3 - They have an experienced staff I looked around and it seems that all their employees are very experienced and long-term employees.

Given that they have hundreds of positive reviews about them (and consistent quality), this is a further positive sign of what kind of a workplace they are. 4 - Pricing reasonable & parts are good quality After seeing the prices in other dealers for the same services, their prices are extremely fair and very reasonable. They seem to be using quality parts, too. Hope that I'd be lucky to be their customer so long as I have a VW.

I love this place. As a woman, I am always worried that garages will take advantage of me - thinking I don't know much. This place did not do that. Everything was clearly explained, they were upfront with the charges and I was never surprised when I saw my bill. The quality of work is fantastic and I have to say, customer service is top notch. I recently called, asking when I had my timing belt changed on my 2008 Passat and within seconds, I was told when and how many miles were on my car. Professional, kind, great quality: I can't recommend this place enough.

Highly recommended. Tom is great - always answered the phone and took the time to walk me through the process. Never took a shortcut to charge me for something unless he knew that it was necessary. Do yourself a favor and bring your car here.

My first impression was positive and really felt like I found a shop that I can rely on in the future. I went in for an oil change at the end of February with my personal oil and Tom was very nice and helped me out with no issues. Here we are at the beginning of may and in the middle of nowhere I get the "low oil level" light. I open the hood and I notice that I have a leak coming from under the oil filter ( I suspect overtightening of the filter ).

I know that there is some oil left in my trunk from my previous visit and find out that my oil was sealed and never touched. So what did they use in my car? I call the service center to explain my frustration and Tom tells me "Congratulations". Congratulations for me getting free oil from them and what do you want me to do about it attitude. VERY UNPROFESSIONAL.

I never asked for your oil, I certainly never asked for your oil additives either ( even though I was charged for it ) and was never asked if it's ok with me to have it added in my engine. My fault for not checking everything as soon as I left. I was fooled by the positive reviews. I know human errors happen all the time. But you cannot tell your customer who is stranded on the edge of the road "Congratulations".

Even though there is no coincidence my oil started leaking after our visit, I will not step foot in your place ever again. There is a plethora of mobile mechanics and shops ready to take my money. Don't forget that you represent a business and need to be courteous to your patrons. If you act like I called your house at 3AM to complain about my problems, you may close shop sooner than you think.

I had my '07 VW Rabbit brought in for a Oil Change after being recommended this location by friends who also own a VW. And I was very impressed with the service and polite staff at this location, They were very informative in explaining to me about the work done on my car and what other repairs I would need to have done in the near future. I definitely will be coming back for all my future VW services on my Rabbit. I highly recommend this service center for anyone with a VW, they care for both the customer and in keeping their VW's running for many years to come!

Most trustworthy, honest and intelligent shop I've ever seen, just from one phone call. I called Tom to get an estimate about replacing a couple of different parts on a 2008 Jetta. All I wanted to know was how much it would cost. Tom asked some very good questions, understood the full extent of the problem and was very knowledgable. I work on cars myself and Tom was very clearly able to explain every detail about each of the problems with the car I was trying to get fixed and he ultimately made a recommendation that would save ME time and money and ultimately meant not bringing the car into his place at all.

I discovered Wheaton Service Center when I first moved to Maryland 3 years ago. I found them to be very honest and helpful. I work in retail and (IMO) their customer service is top-notch. Two years ago I moved to PG County and after several poor experiences with dealerships and garages in PG, I am happily driving a half hour to get my car serviced at Wheaton again.

Tom and the crew are very adept at diagnosing and repairing VW & Audi's. The cost and quality of their work is beyond question. I wholeheartedly recommend Wheaton Service Center Ltd. My car is nearly 17 years old w/ 180,000 and she runs perfectly, in no small part to this team.