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Tom's Monterey Auto Repair The full LOF includes tire rotation and brake inspection. Brake inspections and full repairs, we try to provide 3 different paths or repairs. Full suspension and steering repair. Transmission servicing, both standard and auto transmissions. Air conditioning and heater problems. Cooling system analysis and full repairs. Complete Smog Inspection and problem analysis. We are a Gold Shield Smog Station.
Reviews (10)
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Teadora Monteith
Apr 20, 2022
It's taken me an unfortunately long time to write this review as I've been driving cross country. Before coming to Tom I was in a huge rut. I had to be across the country in 2 weeks and my car was having drivability issues along with the check engine light being on. It was waiting at the Chevy dealership for a part that they told me they had no idea when would arrive.

I called Tom's and was immediately able to schedule an appointment with them. When they looked at my car they were able to fix it in a day and charged me less than 200 dollars for something the dealership was quoting at $1,800. I could not recommend this place enough. And would also actively encourage anyone to avoid going to the jiffylube across the street from this location as they were the ones who originally messed up my car (incorrectly installed my air filter)!

I wish I could remember the name of the man behind the desk who scheduled my appointment because he was great as well. The employees here were able to reassure me, help me, and save me hundreds of dollars. If u ever have car troubles please seek the help of Tom's Auto Shop!
Tamim Satar
Mar 12, 2022
TLDR: not trust worthy, lied about how long they worked on my car. Came in because my Mazda was having an issue with the air conditioning, was told it would take an hour to diagnose. Got a call later that day when they had "spent an hour" and was told it was going to be another hour and I'd have to pay for it. I told them no thanks and I would take it to another shop.

When I got there the manager had me sit down in his office so that his technician could finish up. Took him another 30 minutes until he came back with a diagnosis. they didn't even look at my car until I told them I was going to take it somewhere else. Long story short, they lied about how long they were looking at my car and tried to add on another hour of labor charges.
Lindsay Romanow
Nov 18, 2021
Once again Tom's did not disappoint. Not cheap but worth every penny. Can't say enough good things about Tom's Auto. I've brought my truck in several times with unusual problems and every time they have been able to figure out what's going on and fix it. I also feel like it's a fair price for what he does. Services: Engine repair, Auto engine diagnostic, General repairs & maintenance
Rogers Hawley
Sep 24, 2021
Tom and his crew have been taking care of our family's vehicles for over 15 years. They're not the cheapest out there but their expertise and integrity are greatly appreciated. It's worth a few extra bucks to not have the corporate lube outfit across the street swap out your engine oil with transmission fluid, which actually happened to my father in law
Diane Whittaker
May 10, 2021
What a rip off this place is. Took my GMC truck for front end repairs. After $1,200 in repairs, and they had the entire front end of the truck and wheels off and torn apart, they claim truck fixed. Within two days, issues with the brakes, including that front end. Now they want $1,100 for a set of brakes when they failed to diagnose it in the first place.

They had the front end of the truck completely torn apart, "repaired" it, test drove it and found no problems?. The truck was in there to diagnose and repair the problems. Not fix part of it, charge you an arm and a leg, and then come back and want double the money. RIP OFF
Troy Stemen
Feb 28, 2021
Tom's got me in same day to do a full oil change and 100+ points inspection on my car. Great customer service from a cool old school garage conveniently located near downtown Monterey. I would recommend them for anyone!
Susie Denes
Nov 22, 2020
The ambient sensor went out on my BMW. I made an appointment with BMW for next morning to drop the car at 830am, and leave it there. They had no loaner car available. I didn't know what to do, needed the car to work. So I called Tom's auto services and they said they will try to squeeze it in their schedule. Dropped the car at 1pm and at 1:45 it was ready.

They told me that the sensor itself worked, only the cables were chewed by mice and they fixed the cables. They could easily charge me $90 for the parts, but they didn't. Honest and very nice people. I highly recommend them!
Gary
Oct 28, 2020
I have used Tom's Auto Repair for years. I have always been very happy with their service and price. They treat customers well and have never hesitated in giving good auto advice even when it meant less profit to their company. I will continue to use them for all my auto needs. Service: General repairs & maintenance
Kylen Lemenager
Mar 12, 2020
Amazing work! They were quick, courteous, and, most importantly, honest. The dealership said I needed a new water pump and brakes, to include rotors, and was quoting me over $3,000 of work. Tom's quoted me under $500 for the water pump and told me the truth about my brakes and did not try to blow smoke up my you know what. Ultimately cost me less than $600 and they did great work and finished it up same day. Highly recommend them for all your automotive work!
Jose Torres
Feb 21, 2020
This is my first review ever and I have to say this Automotive Repair shop has been the best by far. I had a problem with my truck and Tom did his finest to resolve the issue. He studied the problem patiently and meticulously. He figured out the cause without throwing in you need this or that and sky-rocketing the price. I would definitely reccomend Tom's Monterey Auto Repair to any person with a car issue. They won't just do a diagnostic, they will find the problem.