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Susi Auto Body., is a 3rd generation, state of the art auto body repair facility. The Susi family has been in the business since 1957, establishing Susi Auto Body in 1974. Specializing in all kinds of auto body and mechanical repair, Susi Auto Body works directly with any insurance firm, at their competitive rates.
Reviews (29)
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Dwayne M.
Jun 29, 2022
I had such a great experience at Susi auto body! They were really helpful, professional, and did a great job on my car. I will definitely be coming back here, and recommending them to anyone looking for a great customer experience!
Toriah Mimms
Jun 16, 2022
Susi Auto Body was recommended to me by my insurance after someone hit my car while it was parked. Upon arrival, I was instantly greeted and taken care of, everyone in the entire shop was nice, and the process of dropping off was quick and easy. Even though I was told it could take a week / week and a half for repairs they got my truck back to me in a little over 24 hours!

They called me right away to let me know it was ready and had my truck looking brand new and even washed the exterior! Thank you so much for the professional, quick and excellent services! Hopefully I won't NEED to come back, but if there ever is any future damage done I know exactly where I'll be going!
Adam T.
Jun 06, 2022
SUPER UNPROFESSIONAL.TAKE YOUR BUSINESS ELSEWHERE! After getting an estimate and understanding how busy they were I made an appointment a month and a half later I get there and they said they cannot do the work a simple call would've avoided the inconvenience of me having to do what I had to do to get my car there how do you run a business and cannot make a call in advance this is in the neighborhood but they don't service neighborhood people they good for insurance claims only because that's when they can make as much money as they can I would not suggest anybody going there The only reason I'm putting one star because they will not allow me to post my review without so
Caryn A.
May 12, 2022
I took my car to Susi Auto Body at the direction of my insurance company after sustaining some damage to my car. Tony was really awesome about walking me through the repairs process and explaining how it works with the insurance company. Unfortunately, despite every possible best effort by Tony and amazing due diligence by him, my car was beyond repair and needed to be totaled. Tony was really great about helping me through the subsequent totaling process.

Obviously the situation didn't work out as anyone would have hoped, but I truly appreciated the kindness and professionalism of Susi during a complicated time with my vehicle. I hope I don't need their services again, but if I ever run into an issue, I will definitely be coming back.
Mary Nee
Apr 15, 2022
I cannot say enough good things about Susi! I was super stressed after getting in an accident, Susi was one of the only places open on a Saturday and thank God they were! Robert was so nice and easy to work with, and every employee I dealt with was amazing. My car looks better than before! Highly recommend. (There's also an enterprise directly next door which is very convenient!)
Carmel Mullee
Mar 26, 2022
My car was hit on the drivers side with big scratches and dents. The car looked great after repairs no sign of any damage done at all. Tony was excellent, he was friendly, he kept me posted with any updates and completed the job in a timely manner. I was very satisfied with the work that was done to my car. Thank you Suzi Auto Body!
Cj Jean-Louis
Mar 09, 2022
When you come here, ask for ERIC! Someone clipped my mirror a couple weeks back, I went to Susi and met Eric. He made the process easy, was professional and kind, and help me figure out what the best options were for me. I'm very big on communication and he kept me up to date with how things were going. I couldn't have asked for more. Definitely looking forward to working with him again, and anyone else should look to as well!
Cheryl Tarpy
Feb 23, 2022
Susi was great to deal with. Incredibly professional and responsive. Top notch work and my car was ready earlier than expected even with the parts shortage. Service: Body & Trim
Jennifer Ashburn
Feb 14, 2022
Susi auto body and particularly Tony we're fantastic in getting me back on the road. They were professional, gave me great advice to facilitate the work quickly and went above and beyond repairing my vehicle. Unfortunately, I've needed bodywork on various vehicles several times. Fortunately, Boston has a great autobody provider in Susi. I wouldn't hesitate to recommend this company for car repairs!
Victor Nichols
Feb 06, 2022
Eric at Susi was AMAZING! He got my car in and out before the scheduled date and was easy to contact for any questions or concerns I may have had. If your going to get work done ask for Eric he will take care of you. Couldn't have asked for a better person to handle my car would recommend Susi Auto to anybody
Christina Bono
Jan 13, 2022
Susi Auto Body did an awesome job. I worked with Tony who was fantastic and he kept me informed throughout the process. The car was ready early and looked perfect. Highly recommend them! Service: Body & Trim
S. Davenport
Dec 15, 2021
Tony @ Susi was very direct and personable, courteous and everyone came to the front desk to explain to me the amount of time for my car repairs and when I might expect it to be fixed. During the repair, Tony called and let me know how it was going which made me feel good. When I picked my car up - it looked brand new! They washed, even vacuumed it and went over every detail of the work done with me to make sure I felt satisfied. If I ever need more body work, I know I will go back to Susi!
Ashley Paradela
Dec 03, 2021
I've found Auto Body shops to function archaically in a modern world. The staff was responsive via email and I received a tracker with the status of my vehicle repair. Everyone was friendly. My repair didn't require part replacement so they turned my vehicle around in less than 48 hours. Tony was really helpful and answered ever question. He went above and beyond to assist.

Other repair shops have detailed or washed my vehicle after services of any kind ( minor to major repairs). Susi didn't do that but I'm not knocking off anything for that because everything was great. I'd recommend them to anyone.
Linda K.
Nov 20, 2021
My brothers car was towed there from an accident and the repairs came out awesome and I can't say enough good things about the owner. He was very kind and understood a situation I was in and he was super helpful to me snd my family. Thanks again everyone
Mike B.
Sep 25, 2021
This place is the best place ever. Amazing service and incredible work. Not only do they actually answer the phone (unlike every competitor) but they're super nice guys who do real work at a good price. Never had such a good experience anywhere let alone a car shop. 5 stars and beyond.
Victor M.
Jun 06, 2021
I used Susi when someone side-swiped my car. Tony was extremely professional and helpful. He kept me informed the whole way and followed through on all of his promises 110%. The work was amazing. You can't tell anything happened. They were extremely fast as well. I've used Susi twice now and have been extremely happy with the results.
John H.
Apr 15, 2021
I was told my car was ready and inspected and I picked it up the next day and when inspecting it the next day the inside had not been buffed out nor had the car been cleaned. I was told it would take 5 minutes but it took another 30. The person I dealt with never apologized and the inside of the car still had old parts from the car that I had to throw away and the car was not cleaned in any way.

Not sure who inspected the car but I will NEVER go back and will ensure my insurance company, Geico, takes this vendor off of their approved list. They are not professionals.
Michael C.
Dec 31, 2020
This place is horrible, never communicated with customers about my truck.bring to elsewhere that would treat you right. They will claim parts to your insurance and not install on your truck. They don't clean your truck inside after the body work dust all over the interior of your truck. The Joker Gordie promises everything and becomes hostel when you are ready to pick up your truck.
Greg N.
Oct 27, 2020
Told by GEICO to bring my vehicle in for assessment after car was hit and damaged. Off to a bad start when I was told "all set" only to receive a phone call 5 minutes later asking for me to come back and sign paperwork. Fortunately they were agreeable to emailing documents. Later that afternoon i received a phone call from Susi asking for me to call them back.

The next morning I returned their phone call and they had no idea why I was calling (meanwhile i had not received repair quote or ETA as to when vehicle would be repaired). Very odd and very unorganized. About a month after the repair my headlight started to fallout. I would not use them again.
L. Rudolfo V.
May 13, 2020
DISHONEST BUSINESS.WARNING! I took my car to fix the front bumper and when I went back to take my car the HONK of my car was replaced for a broken one also the front windshield WIPER BLADES was replace for old ones. TOTAL RIPOFF. The employee told me that "nothing was replaced from my car".NOT TRUE! They have a petty thief working in this place and he'll replace good parts of your car and YOU WILL NEVER KNOW IT.

If you're reading this don't be stupid like me. Go and find another auto body shop to take your car. The most important thing when choosing an auto repair shop is it's HONESTY. AVOID THIS ONE!
Lala T.
May 17, 2019
Came in and pick up my car. They have really poor customer service. They were yelling and argueing with customers. They didn't give a chance for the customer to speak. The manager and the colleagues are extremely rude and unprofessional. Service was really bad. They don't know how to satisfy customers at all. I will never be coming back to this place. Horrible service.

If you are looking for a place for your car. I would not recommend this place. There are other good auto shop in Dorchester. They are the worst place I ever been too. Fyi : make sure you know your car very well. They will f@ck up your car parts and act like they didn't do it. Inspect your car thoroughly before leaving that place.
Bee H.
Oct 10, 2018
I am a long time client of Susi since 2000. They've done all of our cars. We have yet ever complain a job. Whatever that was not on the list could be mentioned to them knowing they'll take care of it. Most recent is my wife Audi A4 that is 3 days old. The front end was melted from the dumpster fire. Everything was taken care of included extra clear bra that was installed on it.

Before that, my Audi s4 was in a crash during a blizzard. I told Rob my engine is acting up right after the crash. He called Progressive immediately to inform them. Progressive sent a tow truck and brought to Audi Of Brookline. After a few days the car was declared totaled lost due to timing chain being misaligned. There's many more cars. I honestly have never had any problem. I'm sure if I do, they'll correct it immediately.
Tashali L.
May 23, 2018
This was the second time I've been hit in the matter of 5 months. The last time before going to Susi's it took 3 weeks to get my car back and the owner of the shop I went to was such a horrible person and just so rude. I was very nervous bringing it to Susi's because of my traumatic experience from the last time. BUT at Susi's.

Every single person that I interacted with at the shop was so amazing. Everyone was so helpful and gave me a rough estimate of when my car would be ready and literally ONE day later, my car was all ready to go! They washed the car (totally needed it too) and my new bumper looks amazing! I couldn't have asked for a better experience at Susi's! Best customer service and the work was awesome too! Thank you to everyone at Susi's for taking care of my car! :)
Josh V.
Mar 31, 2016
Professional, courteous, and considerate; Rob and his team were an absolute life-saver, fixing our popped fender for free a day after the accident. Can't say enough good things. We'll happily give them our business in the future if disaster strikes again.
Des B.
Feb 10, 2016
Having no idea what to do after my car was damaged, I chose a body shop in my area that was also close to a car rental place. This place was situated right next door to Enterprise. I read bunch of reviews and felt somewhat comfortable but decided to still check it out first. When I walked into the place, I was greeted within moments, explained what happened to my car and that i was unsure what to do.

The gentlemen reassured me that I was doing all the right things and was moving in the right direction. Instantly, I knew this was the place, handed them the appraisal and picked up a rental. The best customer service though was the fact that they close promptly at 5pm and I was 5 minutes late because of traffic (even after allowing myself an hour coming from Cambridge!).

I called and pleaded and they stayed open the extra few minutes to help me get my car back. The guy even drove my car over to the rental place for me! On top of all that, my car looked great and as the guy handed me my keys, he told me that if I had any issues, to let them know because they stand by the work. Susi Auto Body will have my business for as long as I live in the city!
Man P.
Jan 05, 2016
First off, i am not their competitor. I went to this place because i got hit by someone and Geico was paying for my car. All i want to let you all is that every bad review on this yelp about this business is true. My car was return with a broken side mirror (all they could do was telling me they were not responsible for it and make me look like type of person coming back for stuff that i have done and blame on them).

They wont clean up your car before returning the car. My car was so dirty. Their hand prints and dirt from their work were all over my car. I thought my car would be beautiful at the return day but not. I still have pictures of my car right after receiving the car to prove this review is true. Their business is terrible. By the way i am giving them 2 stars instead of 1 because they returned my car on the expected day.
Garrett Y.
Sep 20, 2015
As good as a body shop can get. I was involved in an accident and my front bumper got a little dented up. I brought my car to Susi as it is a partner with my insurer Geico. The process was really great considering the circumstances. I booked my appointment online and was able to get in within a few days of the accident. I was greeted by the on-site Geico adjuster who went through everything with me.

He got the rental car ready for me as well. They go through Enterprise, which is across the street. I got an estimate later that day, and told my car would be ready within a week. I was in and out within 30 minutes, which was much quicker than I anticipated. I got my car back as promised the following week. The bodywork was really good--so good that the front end looks better than the rest of the car! Overall I am happy with the work that Susi did.
Anthony P.
May 12, 2015
Great experience from start to finish. Came here for some out of pocket work and these guys really helped me out. I dinged up the passenger side door and fender on my Malibu this winter and just figured I'd wait the bad weather out. Susi's quoted me about the same price as the two other places I had estimates done. They originally told me Monday - Friday for the repairs and ended up calling me Wednesday around 3.

This really helped me because I had been getting dropped off to work by the girlfriend. Finished two days early and the work looked great. Mike had told me that he would also try his best to buff a few miscellaneous scratches for me and totally delivered, even cleaned up my headlight that was scuffed from the same accident. They really seemed to have it down, when I went to pick the vehicle up I noticed they fix the Boston police cars and the city trucks. I hope to keep the Malibu out of shops and on the road but will definitely use Susi auto again if needed.
Phung V.
Aug 12, 2014
Fixed up my scratched up car side perfectly. All dents removed and paint matches perfectly too. No complaints - GEICO preferred location. A+ service, less than 3 days from dropoff to pick up. FYI - GEICO cars get priority treatment so other non Geico insurance car services may be longer.