Rising Sun has been providing first class service to Austin motorist since 1975. We specialize in Asian models, but also work on some European and domestic makes. With two large locations in north and south Austin, we have all the resources and expertise to diagnose, advise, and repair your vehicle so you can get back on the road! Feel confident knowing your engine is in good hands! We provide diagnostics and testing, tune ups, and fluid leak repairs. We also repair timing belts, chains, water pumps, exhaust leaks and offer complete rebuilds.
Services
The staff at Rising Sun are committed to personal service, honest evaluations & prices, and performing excellent work on your vehicle. From the moment you walk in, you'll be able to tell we love what we do. Your experience at our shop matters and we work hard to provide the fastest, most professional and personal car repair service in Austin.
Reviews (9)
Vince Gustavsen
Jun 13, 2022
Fernando Palacios
May 27, 2022
So according to the attached quote, it takes three hours to perform (quote generated at 1:35 and completed 4:32) an oil change, tire rotation, air filter replacement and general inspection, A.K.A. 30K mile service for Toyotas. Customer service was great but I did not receive a call in a advance for a quote (which the clerk apologized for) and I did not request one upfront (although I did request one for just the oil change and filter over the phone which were quoted at roughly $80 and $20 respectively).
Do I feel they overcharged for labor hours? Yes. Although $90/hr itself is standard, this should be 2hr job at most. Is it partly my fault for not asking for a quote upfront or debating the cost? Yes. Either way, it's just disappointing that a shop would think this is okay. Then again, its not their job to save their customers money. It's a business just like any other after all. Also, I asked about getting a tire patched up but the clerk informed that unfortunately they don't do any tire work.
They could've at least put air in the tire to get the pressure sensor to turn off. You think they would attempt to diagnose the problem since they are doing a general maintenance service anyways right? Edit: The shop owner called me and assured me he found the lowest rate possible by reducing estimated labor time from 2.7hrs to 1.8hrs. He also said that the labor rate at his shop is consistent with others in the same area @ $150/hr.
Also gave me a 10% refund for being a first time customer. As far as the tire issue, the mechanics though since my tires were Nitrogen based instead of regular air they should not fill them up.
Do I feel they overcharged for labor hours? Yes. Although $90/hr itself is standard, this should be 2hr job at most. Is it partly my fault for not asking for a quote upfront or debating the cost? Yes. Either way, it's just disappointing that a shop would think this is okay. Then again, its not their job to save their customers money. It's a business just like any other after all. Also, I asked about getting a tire patched up but the clerk informed that unfortunately they don't do any tire work.
They could've at least put air in the tire to get the pressure sensor to turn off. You think they would attempt to diagnose the problem since they are doing a general maintenance service anyways right? Edit: The shop owner called me and assured me he found the lowest rate possible by reducing estimated labor time from 2.7hrs to 1.8hrs. He also said that the labor rate at his shop is consistent with others in the same area @ $150/hr.
Also gave me a 10% refund for being a first time customer. As far as the tire issue, the mechanics though since my tires were Nitrogen based instead of regular air they should not fill them up.
Lucas
Apr 23, 2022
Very poor customer service. I called on the phone to schedule an appointment and was provided a time slot. The person on the phone never thought it worth either of our time to ask what the service would be for. I arrived at the shop on my scheduled appointment time only to be asked questions that should have been asked on the phone and then told they weren't going to work on it.
This could've been handled on the phone if they only asked a couple questions. Then the shop person thought it was ok to say "You never told us what you were coming for". That's not my job. You're the mechanics, you should be qualifying the jobs you're intaking before accepting them. As a result of this, both my time and the shops time were wasted during the ordeal. Lesson learned.
This could've been handled on the phone if they only asked a couple questions. Then the shop person thought it was ok to say "You never told us what you were coming for". That's not my job. You're the mechanics, you should be qualifying the jobs you're intaking before accepting them. As a result of this, both my time and the shops time were wasted during the ordeal. Lesson learned.
Mike Richardson
Dec 12, 2021
E. Rahman
Nov 13, 2021
I had a wonderful experience at Rising Sun! Everyone is so courteous and patient, customer service is above and beyond. So thankful I was referred to this place after I had mentioned to a friend about my not so good experience at the Lexus dealership up the street. I will bring my car here for services, without hesitation, because the staff is honest, respectful and perform quality work.
Chris Yogeswaren
Aug 27, 2021
David, Dave and the team at Rising Sun Auto are at the top of their craft. Consummate professionals, they take their time to ask the right questions and do the quality work required to get you on the road, at fair market prices. Background: I am extremely particular about where or who services my vehicles, as I like to do most of my own work. I brought my 2014 Titan PRO-4X in for a "mystery noise" after a long move back to TX from CA. David took the time to go over the issue with me, came along on a road test and we were able to recreate the problem.
I gave him a list of additional items I wanted looked at. He covered all the items and then some! Picked the truck back up, the noise is gone and it drives like new. They have definitely earned my future business.
I gave him a list of additional items I wanted looked at. He covered all the items and then some! Picked the truck back up, the noise is gone and it drives like new. They have definitely earned my future business.
Margaret Ruff
Apr 01, 2021
I couldn't say better things about Rising Sun. I brought my Nissan Rogue in with some serious issues. Not only did they work with me to provide safe solutions for my car but they were more than generous in their pricing. Not only were they upfront, honest, and fair but they made sure my vehicle was repaired in just a few hours. It also turned out that I needed a few new tires. David knew I was tight financially, so he called around for me to price check tires. I don't think I will trust anyone other than Rising Sun with my vehicle.
Ethan
Feb 03, 2021
This shop is great! They're my go-to to diagnose whenever I have something wrong with my car. They go above and beyond and their prices are fair! I tend to do my own work because I have a habit of upgrading / modding my car whenever something breaks, but I trust these guys more than anyone in Austin to tell me what's wrong first and give it to me straight. Highly reccomend!
Amy Kostas
Mar 17, 2020
Went to this shop because it has great reviews and I had high hopes of fair honest service. After taking my recently purchased vehicle in for an inspection I will never go back. Not only was I brushed off when I dropped off my vehicle the time frame of my appointment was not maintained so I did not have my vehicle back for work. I had to call multiple times to get an update and was dismissed until I demanded to be spoken with.
They also tried to rip me off for every repair possible. In addition the prices they quoted me being several hundred dollars over what any other garage would have charged. You should not profile your customers. Some women know quite a bit about auto maintenance and repair. I was hoping to have someone else take care of it but now I will do it on my own.
They also tried to rip me off for every repair possible. In addition the prices they quoted me being several hundred dollars over what any other garage would have charged. You should not profile your customers. Some women know quite a bit about auto maintenance and repair. I was hoping to have someone else take care of it but now I will do it on my own.
