Quality Automotive And Smog

A new record. I dropped the car off, sprinted across the street to get an Anericano at Wild Cherries and got a text saying you were done with the smog test before my coffee arrived. Thank you again after all these years.

Always super friendly, very communicative and when a part delayed my job or a weekend they offered up a courtesy car with no hassle. My go to shop for car work in town - both for my beater truck and my later model car.

The team at QAS is top notch. They are friendly, honest, accommodating and efficient. I wouldn't take my Mercedes Sprinter anywhere else.

Clear and friendly communication throughout the repair. Quality work. Loaner car provided during the repair.

Super helpful, kind, and efficient staff helped us out while we were stuck with a very stressful car problem while in Truckee.

The staff at Quality Automotive is unmatched. Their expert knowledge and friendly nature make each visit more than just tolerable (which, let's face it, is generally how one would describe a visit to the mechanic). The comprehensive vehicle report is a great tool to check on the overall health of the vehicle, and stay on top of necessary repairs. I would recommend Quality Automotive to everyone I know.

As always, the team at Quality Automotive provided me with quick reliable and professional service for my pickup. They are always friendly and professional. Quality keep their promise to service my 99WV Beatle on time. They keep me updated with repair needs and even offer a ride home! These guys keep my all my vehicles on the road and running smooth. Thanks!

The service and prices are excellent. My radiator was changed quickly and within the quoted price. Ladies there is a place to sit but not in the winter months. Get a ride if you need one. Check out the fittings on this 2001 in close-up. I made it to Quality Auto and left happy. Thanks

Everyone at Quality was a pleasure to deal with. I appreciated booking online, was able to move my apt over email. And, once at the shop, the team was very knowledgeable and I got my issue taken car of quickly, reasonably, and with good recommendations going forward. Thanks for the good service!

Quality Automotive is a first class organization. Their front office staff are friendly, knowledgeable, and courteous and the technician staff has earned my trust in doing great work on both our diesel Ram pickup and our Subaru. I appreciate their attention to preventative maintenance that gives men confidence my vehicles will continue to be dependable.

Professional, responsive, customer oriented, quality work, on cutting edge with technology & consumer communication. Super auto service!

Our 2016 Explorer power steering went out on our vacation & we were fortunate to have found Quality Automotive. First rate auto repair shop. Responsive, competent, professional business practice, great pride in work & relationships with each other and customers. Staff is provided training courses. Use technology & are up to date in current customer interface. Impressive. Maggie & Gary were great! Harrison Higaki

Would not recommend this place for any automotive work, primarily based on lack of thoroughness of work, inability to service specific requests, and poor customer service. Context: Was working on-site in Truckee for the month from out of town, and had just prior replaced the brake lines in the rear of my truck. While in Truckee, noticed that one of the new lines had been leaking, and also any attempts to bleed the brakes resulted in endless air bubbles being drawn out, despite topping off the master cylinder a few times over.

Since I was away from home and tools, I figured a shop in town could make quick work of it. I reached out to QAS to see if they would be willing to SPECIFICALLY replace the specific hard brakeline with a replacement (that I was able to provide) and bleed the brakes. They agreed, and stated that a standard inspection was mandatory to include/minimum cost included as well.

I agreed, and brought it in at the beginning of the day, dropped the keys off and they stated that they didn't need any additional info (despite myself offering to indicate the specific failure fitting to the receptionist) Later that day, that's when the issues began: - First, the shop front-office called to indicate they didn't see any issues with the brakes "since the master cylinder was full".

I told them it was because I had just filled it, and that the issue was a slow leak at the specific fitting resulting in inability to effectively bleed the brakes (as previously stated). This indicated to me that they completely disregarded the info provided/service intent. The front desk said that they'd relay info to the tech and get back to me. - Afterwards, the front-desk then called saying that they couldn't see any leaks in the brake lines, and wasn't sure which brake line I was referring to.

Beginning to get annoyed, I told them that I wasn't needing a system diagnostic, but specifically just needed them to replace the brakeline I had provided and bleed the system. I was then put on the phone with the tech, wherein I had to explain the whole request A THIRD TIME, and his response was "Well, if that's all that was needed, why don't you just do it yourself?" -- I was flabbergasted.

I let them know that will be picking up the vehicle immediately and no longer required their services. -THEN ONTOP OF ALL THAT, upon arrival to get my truck, the joke of a standard diagnostic/"ABC point inspection" that they required to be charged as a part of service was filled with incorrect info, including gems such as: "Cabin filter needs replacing" -- the vehicle does not have a cabin filter, and was not equipped with one from the factory. "Upper steering balljoints need replacing" -- Took to a manufacturer service center for second opinion, they said the balljoints were well within spec and fine. Overall, wouldn't recommend and clearly are just attempting to churn through as many transient customers needing blinker fluid as possible.

My truck broke down while in town the day before I was supposed to leave and drive it 6 hours home. They hooked it up to the computer to quickly diagnose that one of my cylinders was misfiring, but had already let me know they were completely full and couldn't fit me in for a week. Being too risky to drive it to a bigger town and with no other shops having availability, I was in a bad spot.

One of the mechanics happened to overhear our conversation at the front desk and informed us that he was waiting on a part that was supposed to come in but was late. He said he could look at it right away. Through a combination of good luck and QAS's genuine concern for their customers, I was back on the road that same day. My trip home was uneventful and I definitely stress tested their work driving through the mountains.

They are by far the best mechanic shop I've ever dealt with and arguably the best customer service experience I've ever had. I wish I lived closer to have QAS service all of my vehicles.

I was in town and my AC stopped working. They took my car in without an appointment and fixed my AC. I had to drive home in 106 degree weather. They were a life saver.

I broke down in Truckee and took my van to the place with the highest yelp reviews. This is sometimes a mistake, always read the bad ones because those are the most informative. These guys took 2 weeks to replace my water pump, forgot to fill the engine oil, which they originally said they would do, and probably charged 30% - 40% higher than my SF mechanic.

The people on the phone are friendly until you point out an issue and have paid already. Take a gamble elsewhere if it's a Sunday and you can't get quotes from different shops.

I arrived 1/2hr early for my 4pm appointment. The Smog Inspection was completed by 4:15 and I was on my way. Staff was friendly and efficient, the waiting area was clean and COVID protocols were followed. Smog Inspections are done by appointment only so you know when the work will be compl

I was so pleased with the service we received at Quality. We have been taking our BMW X5 to the BMW dealer for service and wanted to spend those dollars locally instead. They got us in right away and took good care us. They addressed the issues we knew about and did a thorough inspection as we requested. I was also happy that they didn't just replace items we didn't agree to as has happened to us at other shops.

Their hands free payment and pick up system was very efficient and safe. Cameron was very pleasant and professional. Overall a good experience. Going to take lo our cars there from here on out.

Excellent customer service! My appointment went off without a hitch -- and they were very accommodating with my schedule. Great place, great service. Thank you!

I had a minor issue with my car and was desperate to find a shop that could fit me in right away. I called Quality Automotive Servicing and they told me to come on in. They made the time to service my car and were done in less than 15 minutes -- and the bill was under $20! Service was very friendly and professional. I highly recommend this shop to out-of-towners who are in a pinch and want reliable service from an honest company.

Before I begin my review I would like to say that I have waited quite some time (many months) to write this so that I might not say anything unbecoming. Having said that, my overall experience of QAS has been mixed but has ultimately left me feeling quite taken advantage of. I don't know a ton about cars, but I have been trying to learn as much as I can along the way.

I would never pretend to know more than my mechanic or service advisor, but I'll do my due diligence to try to verify what I am being told needs doing on my car. I have a roommate who is a trained mechanic who has filled me in on things that I have had done through Quality Automotive. Over the past few years, I have had a number of things done at Quality Auto.

The first thing they require customers to do when they bring their car to the shop is to let them do a full vehicle inspection. There are pros and cons to this. The pro, as I understand it, is that QAS can examine the entire vehicle and show you any and all things that may or may not need doing. (AKA more potential ways to get a customer to pay them) The major con is that it costs the customer $180 up front just to look at the car and before anything is done.

Most of the time when I take my car into the shop, I know what I want to have them do, and this is a costly extra step that many other shops do not include in their business model. If I know that all I want and need are new brakes and rotors, I don't want to pay them $180 to look at other things before they replace my brakes and rotors. That extra $180 is painful to loose.

Now that I am aware that not all shops operate this way, I will be taking my car elsewhere. Maybe other shops just build that cost in, but my records show that their pricing model is still not competitive with other shops I have used. QAS has performed a couple of jobs for me that were helpful after the initial inspections they have done. They cleared out my EGR system when it was needed and I haven't had to deal with it since.

The downside was that even though I had pulled the code that indicated what needed attention, QAS insisted they do the inspection first. They also appear to have done a good job on replacing my alternator. For that I am thankful. My main problem came when they replaced my radiator. My service advisor told me they found micro cracks in it and recommended replacing it if I did a lot of longer drives.

I do 4-5 hour long drives quite frequently and agreed to have this done. Not long after this job was done, I began noticing that the temperature of my car would begin to get warm and even approach overheating under heavy load (i.e. going up a long steep incline and yes my A/C was off). I looked under the hood and saw that coolant was being forced out of my coolant reserve tank cap.

I added coolant to the tank, continued on my way while closely monitoring the temp gauge and pressure tested my cooling system. My pressure test resulted in no coolant leaks. I then looked more closely at my radiator cap and found that after less than three weeks of use, the cap had broken under the pressure of the cooling system. I consulted my mechanic roommate and a number of other reputable mechanic sources and heard that many of the aftermarket radiator caps for the make of my car, even while being "OEM equivalent", just plain old do not hold up as well as the genuine OEM part does.

So I went to a dealer and purchased an OEM radiator for the car to replace it. The new OEM radiator cap has already been working without issues longer than the one used by QAS. The original OEM radiator cap lasted 23 years and did not fail. Whatever cap used by QAS lasted less than 3 weeks. I called them up and asked them if this was covered by the warranty they tout for their service and parts.

We looked over the records and they told me that because they did not list a new radiator cap on the service agreement this was not covered by their warranty. But hey! They said via email they would love it if I were to bring the car in for, yes, another inspection. Okay. I was flabergasted. I was already irked by their inspection cost. They put a new part on my car that they did not tell me about and then basically sent me the message that they didn't want to fix the problem that I feel that they caused. Yes, the radiator cap was a simple fix for me, but it caused me a substantial headache to figure out on my own, not to mention a scare on the road while driving and seeing my engine temperature rising irregularly soon after replacing my radiator.

I now constantly wonder if there is anything else they have done to my car that they have not listed on the service agreements that might cause problems down the road. So I responded to the email and asked if they wanted me to pay for that inspection and I never received a response back. I guess I just won't be bringing any of my vehicles here again and with that I have no problem.

2 of our cars broke down getting here for vacation and they were able to get us back on the road in time to head back home. The service was amazing, I could not be more thankful for Maggie and the team here for getting us in and getting it all fixed. Thank you all for your professionalism and understanding and getting us back on the road! Very much appreciated!

Despite being a four star review. I have nothing but great things to say about the quality of their work. And everyone I've met there! A couple years ago I had some diesel work done there and their scheduling issue was a major issue that disrupted my life. Which is why this is a 4, not 5 star review (if I could do 4.5 I would) The boss man, Bill, was so attentive to my frustrations with the scheduling that he actually let me borrow his personal truck for a weekend for work.

And that saved my butt that weekend! I just had something super minor handled there last week in my AMG Mercedes and they came through for me again in a pinch. Gary, the dude at the front desk has always been my service advisor there and is an absolute legend. Super helpful and knowledgeable. The tech who did my job last week, Kevin, was obviously a car enthusiast and took great car of my ride and was super knowledgeable. Thanks guys.

I've brought my car in a few times for smog testing, oil changes, and car maintenance. These guys are awesome! They do a thorough inspection every time you get an oil change done. I had a strange sound come up and they squeezed me in immediately to check out the sound. They also helped me get the car down to Reno to a transmission repair specialty shop that they work with. Only good experiences with Quality, specifically with Maggie. She's super helpful, intelligent, and always trying to help the most that she can.

I do not speak car and Quality Automotive makes it easy for me to understand what is going on with my car and what I need to do to keep it maintained. They send you a very helpful report after your visit with links to YouTube videos that explain everything for the non-car savvy so I can make as-educated-as-possible decisions about my next service. It's super convenient for me to drop off my car in the morning and have a co-worker drop me off to pick up my car after work with their dropbox system.

This way I don't have to spend my entire Saturday in Reno sitting in a Jiffy Lube. I paid $100 for an oil change which is what my boyfriend paid about a week ago at a Jiffy Lube in Sacramento, so it's definitely comparable in terms of price.

These guys are great. They are always happy and friendly! They do a good job, are efficient, and are not too expensive for a tourist-fueled town. Now they have a customer appreciation card that accrues a percentage of the service charge on a card to use at a later time. Highly recommend!

I was up in Truckee for vacation and my alternator blew on my truck and these guys went out of their way to take care of me, and got me back on the road the next day. Gary was awesome, I highly recommend the whole team.

Very poor service. Called prior to arriving, 60 minute drive. Mentioned all info about car over phone. Waited for about 1.5 hours just so they can drive it in and out to say they can't perform the smog.needs an "enhanced station", but nowhere on registration states such. Thanks

The quality of service and workmanship at Quality Automotive is fantastic. From the moment you call, you know they want to keep your repeat business. It's really a big plus to find a shop that gives you confidence and trust in an industry that is all too transactional.

Am very familiar with the different automotive repair shops here in town. As I owned a tow company here for ten years. Doing business with all the repair shops here in Truckee. The chop I continue to do business with throughout the years is Quality Automotive. I was t surprised to see they expanded there business with a move to the new location. From the moment you walk in, it feels very professional and responsible.

There priced competitively for this market and get the job done right the first time. I would recommend this pls r with confidence that they'll take care of your automotive needs.