Poway Valley Collision

30 day wait time to get my vehicle fixed, even with insurance estimate. They helped me get the estimate from the insurance company. Nice staff. More to come.

Terrible experience! They took 3 weeks to fix my car after telling me it will only take 1. I obviously showed up upset and Instead of receiving any sort of customer service or an apology, I got one of their employees Jim gets in my face like he was going to fight me then had another lady threaten to call the cops on me because I was "scaring her", after a bunch of empty threats no cops showed up and they finally let me pay and gave me my car, avoid this place like the plague! They will treat you terribly

Always outstanding service wonderful customer service extremely happy with the job wouldn't take my cars anywhere else. Above and beyond service. Services: Painting, Body & Trim

I have taken 3 cars to this shop. They are wonderful and respect your time! Will bring future automobiles for work

They were pleasant and very helpful to me in getting my claim filed with AAA. I was very grateful for that.

Very helpful and knowledgeable staff. They have stayed in touch with me giving me updates on a regular basis. Highly recommended and they are a AAA preferred shop.

I was sent here from my insurance company right after I got in a wreck. They made my car look like nothing even happened. They also will work with your insurance company as much as they can, and call you with updates on your car. Finished sooner than what they said it would of been! I recommend this place if you ever get in an accident!

Gil Rousset is the best he helped me with my 2015 Nissan Quest in getting back to pre-collision state. Although my accident can be classified as a "fender bender" I was treated with first class service! Gil arranged for my car rental right down to keeping me informed on where my van was at during the repair stage(s). Jim Francella was nice enough to offer a ride to Enterprise Rent a Car for my son and I but I was unable to do so since I have a severely dislocated ankle and his SUV was too high for me to get in. Jim was compassionate to try and take care of my needs.

Bottom line Poway Valley Auto Collision provides excellent customer service and outstanding workmanship. Thanks Gil should I have the lucky misfortune of needing bodywork again due to an accident you know where I will be going to, Poway Valley Auto Collision. Thanks so very much, Mark Cruz 2015 Nissan Quest SL DOL: November 30, 2019 Date Completed: December 6, 2019

I was not impressed by the service or employees at the front desk. Employees are short and a bit rude. Mary the BOSS is moody and speaks over you. I heard they did good paint and body work but I'm not going to find out. I refuse to be treated like an invoice. I'd hate to see how they treat you if you had a concern or issue with their work.

My car was near totaled a couple years ago due to a driver who pulled out in front of me. They did an excellent job! I had a leased vehicle that was only a year old that I didn't want totaled and they made sure to fix it within the budget! They had it ready earlier than expected, had excellent communication along the way, and returned it looking brand new! I would definitely use them again! It's been almost 2 years since they fixed it and It still runs and looks brand new!

It was a pleasure to walk into a comfortable, Clean and presentable lobby. Their facility is well maintained, swept, etc. and could pass an Army Drill Sergeant inspection. Great work, with a courteous staff who handled my claim professionally.