Olde Towne Auto Body

Serious accident on 5-22 and had a serious repair in the past at the business previously at this location. Spoke with TIffany on 5-23 after taking photos at tow yard. Agreed to having my car towed to Yates based on commitment to quickly review the damage and provide cost to repair my car. Arranged to have my car towed from tow yard to Yates the morning of 5-24. Called to confirm my car had arrived and would be looked at the same day.

Five days since first talking with Tiffany and no one has looked at my car or could provide the free estimate for the repairs. So frustrated as this is already a stressful situation. As of discussion this morning, my car had only been moved around into different spots. Impossible to make a decision until Yates acts. Now have to wait over the weekend as the shop is closed and Monday is a holiday - three more days. Thinking I selected the wrong repair shop.

I got rear ended so my bumper needed to be replaced. I chose to have the other person's insurance pay for the damages since they accepted liability. It was a complete nightmare trying to deal with this insurance company because of their lack of communication. Yates Collision, more specifically Akash, was so helpful with the whole situation. He explained everything to me and tried to accommodate my situation as best as possible.

His customer service was amazing and went above and beyond my expectations! He didn't have to get involved with communicating to the insurance company, but he chose to help me out as well as ensure I wasn't paying anything out of pocket since the accident was not my fault. Eventually, everything got sorted and my bumper looks brand new again!

Now I did use this company through my insurance, so I can't say much about value. But the work was great, customer service was absolutely excellent, and communication was good. I only knocked it down one star because when I picked up my car it was apparent they had used my car to go and get lunch. (?!?!) As there was a lunch bag and soda cup in my car that were not mine.

Had a fender bender a few weeks ago and brought it over to Yates to get it evaluated. First of all, I was genuinely impressed with how knowledgeable, professional and efficient Kevin is. He came out and within no time at all he had the quote and got me all lined up. He was always responsive and reached out from time to time to let me know the status. I also dealt with Jordan who was also Fantastic! These guys know about customer service. The bodywork and paint job was also done perfectly! Highly recommended!

So, around 7:35a.m. today, I wanted an estimated on a very minor job to them but a very important one to me. I was greeted by an employee and told him of my problem. I was sure that he'd need the car for the day maybe over night, how wrong was I. He told me to wait a two or three minutes and took care of the job himself. Wow, I can not write enough good things about this place except that I'll keep going back, with the understanding that not every visit will be like this, but I trust this body shop is honest in everyway.

About 3.5 years ago I went to Yates to get some damage to my rear passenger side repaired at the recommendation of my insurance company. They were helpful and the process was smooth. At the beginning on this year I noticed a bubble coming through where the repair was conducted along with other scratches (not related). I went back to Yates to get an estimate not realizing at the time it was related to their prior work.

They did not acknowledge an issue with their work and wanted to charge me $1300 to repair. Then covid hit so I didn't go ahead. I took it to a family friend last week and he explained the bubble was caused because Yates had rushed the job likely. He repaired it at his shop for half the price. So my take away is that Yates work does not last more than a couple of years, they do not acknowledge their mistakes, and their prices are exorbitant.

I scraped my left rear door against beam in my apartment building parking lot and took car to Yates. Irwin buffed out the scrape on the spot. I so appreciate his professionalism and highly recommend Yates Collision!

I used Old Town Auto Body before and was happy with the results. I was rear-ended recently and USAA recommended OTAB which I took as a good sign. Irwin was very helpful and had my car back on time looking better than pre-crash.

My car was severely damaged and required work to be completed on my front bumper and headlights. This needed to be done ASAP in order for my inspection to pass on my 2004 Honda Accord. I was referred to Old Town and so grateful for it. I initially met with Irwin who paired me with great care to Kevin. Kevin was super resourceful and very professional while helping me to restore my car.

The work was completed in less than two days and it looks amazing! It looks like I have a brand new car. The urgency, intelligence, and great work are why I will return for service! Check out my before and shots!

I had damage to my car caused by a moving company from Hawaii (dents & scratches, paint damage) and after struggling with the other party's insurance company, I was able to finalize bringing my car into Old Town Autobody. From the beginning (even before I had the insurance aspect settled) Irwin and Kevin were beyond helpful. Once the insurance portion was taken care of, I was able to drop my car off right away and they repaired everything within a great time frame!

They made the entire process hassle free which I really appreciated! Kevin and Irwin were extremely friendly, transparent about the cost & timeline, and thoroughly explained the repair process. My husband and I both plan to return for any vehicle servicing we may need in the future!

Meh. I crashed my own car pulling out of a parking spot in the garage of my own building. Can't tell you how embarrassing that was, but I digress. I brought my car here to get fixed up and with a tiny exception on the door handle, it looks good as new. It was just beautiful work, really. I don't know what I expected, but it was definitely an impressive improvement over the state it was in when I dropped it off.

If I had to complain about anything, it would be that the interior was covered in a dusting of something I couldn't quite identify, but it was a pain to have to clean it up. That's just a little customer service issue, though. This joint is jumping, so I recommend making an appointment when possible. They do a swift business and are located almost in the heart of Old Town Alexandria.

I would not recommend this shop or the Automotive Service Garage next door. My truck had a flat so I had to have the truck towed in because the spare tire winch was rusted out and there was no way to get the spare tire down. I asked them to to fix the flat tire and give me a quote for replacing the rusted out winch. When I picked up the truck and drove it home I measured the tire pressure and the tire is still not retaining air.

They quoted me over $500 to replace the spare tire winch which is a $50 - $150 part and all it takes to replace is unscrewing two bolts. They also tried to up sell me $220 to have a repair made on one of the rear tires which does not have anything wrong with it. The person trying to up sell me on the rear tire repair did not even know that I brought the truck in to have the flat tire in the front fixed.

I originally had Old Town Auto quote body damage on the front of the truck, they quoted a little over $1000. My insurance re-quoted the damage at $2,900 and then Old town ended up charging over $3200 for the repairs. I was quoted to have the repairs made in 7 days and it took over 2 weeks for them to finish the repairs. Do not trust this shop, they are dishonest and will not charge you a fair price.

Had a bad scrape on my bumper from hitting a cement wall with my Lexus. It's an odd green color but Old Town Auto Body and Paint did an excellent job repairing it delivering to me when promised and at a great cost. Highly recommend!

Had an issue where I thought that the paint on a portion of the hood of my car was oxidized white due to bird poop. Swing by Old Town Auto Body to get an estimate, Irwin took a look and let me know he thought it was lime scale that had dripped from piping onto my car. Irwin spent about 15 minutes buffing out the lime scale on the spot, and didn't even charge me for it. Very nice guy, and if I have another issue that requires auto body work, I'll be coming back to Old Town Auto Body. Thank you!

After taking possession of a used vehicle, there were some minor cosmetic paint issues that I wanted to be fixed. Irwin at Old Town Auto Body and Paint was my first call after a terrific previous experience with his team. He accommodated my phone call with ease and had me drop in for an estimate. The whole initial consultation took all of 15 minutes and once the dealership approved the costs, his shop needed 2.5 days to have the necessary work completed (repaint some small paint chips on the rear door and re-paint the rear bumper). I was kept informed of the progress and could not be happier with their work, their communication or the lifetime guarantee. My thanks for another job well done, Irwin!

Just my luck, this was my second time here in less than a year. I was referred by my insurance company USAA last Fall and Old Town Auto did a great job with the repairs. This time I chose them to fulfill an estimate made by Allstate after one of their insured backed into me.and again I am satisfied. The workmanship is great and so is the service. I dropped my vehicle off and they called Enterprise in old town to pick me up for a rental car reservation.

Old Town Auto called me the next day with an update and they were done by the time they promised. They even contacted Allstate directly for a part that was left off the estimate which I greatly appreciated not having to get involved with due to my busy schedule. As you can see from the photos, the damage is undetectable. I hope to not be back again anytime soon, but I would trust them with my vehicle in the future. Tip: They have a good relationship with the Enterprise in north Old Town (inside Sheraton hotel). Make your reservation and they will do the rest.

I walked in yesterday morning and explained how I had sideswiped a car and damaged the bumper On our narrow street here in Alexandria. Jordan and Irwin Listened quietly and sympathetically. Then they suggested I tell the owner to bring it by. The car was a 2003 Honda and they cosmetically fixed the bumper. I told them when I walked over to thank them today they had saved me over $600, a quote I had received. They told me they like to help people in the neighborhood. Need I say more. I also receive great service from the automotive service garage next door.

Very unhappy with my experience. I had looked forward to finding a realiable car shop after moving to the area a few months ago, only to leave with frustration and disappointment. When I picked up my car after getting a collision damage fixed, I had to point out that the damge on my hub cap was not repaired, eventhough it was clearly stated on the insurance claim. Mistakes happen, I get it, and the staff promised to contact the wheel repair service and get this sorted out for me by the end of the day.

By the end of the day, no one called me from their wheel repair service OR Olde Towne. Frustrated, I called Olde Towne to ask why no one has contacted me yet, only to be told "Oh I think they are closed". Clearly, no one from Olde Towne bothered contacting the mobile service for me. Next day, still no call from anyone. So again, I called Olde Towne.

I was again assured that they will take care of it and make sure I would be contacted about my wheel asap. Well, the "asap" never happened. Finally, I was fed up having to keep calling Olde Towne to remind them to do their job, and hear them blame the wheel repair service. It was a complete waste of my time on something that should have gotten fixed weeks ago when car was in the shop. Instead, I asked for a check on the amount from the estimate. Got myself a new hubcap for $40 and replaced it within 15mins. Done.

Simple and easy. It's a shame I won't be coming back here, because this place is within walking distance to both my home and work. I would have loved to be able to come here for all future car services.

I came here because they were only a few blocks from my house and were certified through USAA after my car was struck at work. The car had a pretty nasty dent and multiple scratches. I was a bit nervous about their ability to get it back to normal, but it honestly looks completely brand new. The colors matched perfectly and I was told that it has a lifetime guarantee, in case they start to fade at a different rate from the rest of the car.

While they were fixing my car, someone appeared to have broken the cover for my cup holder in the front seat. Although I couldn't prove it wasn't already broken, they immediately took responsibility, ordered an entirely new cup holder, and replaced that as well. I was very happy with the work they did and will be going here in the future for body work.

If I could give no stars I would feel better about this rating. Customer Service was terrible! I just stopped in the shop today about 20 minutes ago thinking it would be a good time to get some information on getting a simple scratch/minor dent fixed that in total was about 5'x5" on a rear fender. I parked my car on the curb directly in front of the shop.

I will say that one of the repair men acknowledged me right away and pointed me towards to office door. Upon walking in no one said hi or made any attempt to make me feel welcome. I was greeted with a "yes?" My response was "I would like to get an estimate to have some minor repair work done on my car." I was then questioned with, "well do you want to make an appointment?" Which I thought was odd considering I was standing in front of him and my car was 10' away right outside the door of where he was sitting.

There were no other customers anywhere to be seen nor were either of the two people working in this space on the phone. I always thought in business you would want to help your customers as quickly as possible and make it as easy for them as possible, clearly not the mindset in this business. He finally agreed to give me a verbal estimate but told me if I wanted a written estimate I would need to make an appointment and come back.

Throughout this entire time he is acting very inconvenienced and rude. As were walking he questioned who would be paying and I responded with I will be paying. We walk the 10' out the door to the car and he say's "oh that's more than a scratch, it's a dent too and it will be over $1k." I was just shocked my the entire process, lack of professionalism and complete lack of customer service.

Bottom line is I wanted an estimate to have my car fixed, I was excited to support a shop in my neighborhood but after this terrible experience I will steer clear and make sure my friends/neighbors do as well.