Get Quotes Contact Us Sign In
Website
Call
Northwest Autobody & Towing I don't mind writing you here and let you know that I was very pleased with the help, service, and low pressure options for the repair to my wave runner. I appreciated Eric's honesty about the job. I did not feel as though I was trapped into having to do more than was absolutely necessary. It was good to be given some insight as to my concerns, which essentially helped me to decide what I really needed to have done. When the decision was made as far as the extent of repair, they did a great job. I was so pleased with the job done on my car.
Follow us
Services
At the age of 26, Mel Donenfeld (pictured above with sons Eric, left, and Cory, right) opened Northwest Autobody and Towing in 1978. The business provides major auto body collision repair and towing service in the northern Idaho region, and is Gold Class certified by I-CAR - an international organization which promotes the highest level of technical skill in the collision industry.
Here at Northwest Auto Body, we offer a full range of auto body services; including paintless dent repair, computerized estimates, body repair, frame pulling and paint services. Northwest Auto Body uses state of the art technology and expert craftsmanship to insure you get the highest quality repairs for your vehicle.
We hope you will find this both informative and interesting. Over the lifetime of a vehicle, the headlights are exposed to UV radiation and air which causes the plastic compounds in the lenses to break down and oxidize. Headlights also develop a thin layer of dirt and grime in addition to small pits and dents in the plastic from road debris.
Reviews (23)
Write a Review
Brandon Hope
Apr 02, 2022
A difficult situation for me and my new truck, but Northwest Auto Body in Sandpoint saved the day in a timely and excellent manner. They called me each day that the truck was in with updates and went out of their way to make sure all parties involved were taken care of. Truly a top notch local business that I would Highly Recommend to anyone in North Idaho. Thank you!
Emily Cheesman
Feb 02, 2022
Wonderful experience from beginning to end. Northwest Autobody handled everything with the insurance company and even arranged the rental car which was waiting when I dropped off my car. Couldn't have asked for better customer service. Cory and David kept us informed throughout the entire experience. My car looks brand new after repairs and even finished faster than expected! 10/10 recommend. -Emily Peterson
Kyle Bruce
Jan 23, 2022
I went to Northwest Auto Body on a recommendation and was impressed with their service. They went above and beyond. I was treated very fairly and will go back with future needs.
Vana Balbin
Jan 12, 2022
Always great to do business with. Everyone is always amazingly friendly. They fixed my car in November, and put new clips in my bumper. When it got super cold and icy the clips broke again. I stopped by and Eric had a solution and asked to keep my car that afternoon. No need to make an appt or wait. Went back to work and before I got off work at 5 my car was fixed and better than factory!
Janis Miller
Jan 04, 2022
I was very appreciative of the updates on the status of the repairs. The work was excellent and everything was done on time. Great people to work with! Service: Body & Trim
Kayla Farrell
Dec 21, 2021
Eric and David were both so helpful when I needed some body work done after hitting a deer! They were speedy with the quote, and got all of the work done in a timely manner. My car looks amazing, they are the best in business! Service: Body & Trim
Jj Davis
Nov 13, 2021
Awesome service, called several times to update on progress, very thorough checking for any related damage. Very friendly amd professional. I would travel from out of state to take my car to this shop! Service: Body & Trim
Abby Helander
Oct 04, 2021
Eric and the whole team at Northwest Auto Body are so helpful and provide the best customer service. This was a clean and painless repair, thank you to Eric and his whole team for keeping me informed and getting this done in no time! Also big props to Jason for the excellent attention to detail, we honestly cant tell anything happened! Highly recommend and we will continue to use them for all autobody repairs! ~We cant even tell there was any damage on my 2020 Range Rover Velar!
Kira Kariker
Aug 19, 2021
I had a wonderful experience getting an estimate for a turn signal that wasn't working. I was able to stay with my kids in the car while a thorough mechanic spent the time to diagnose the issue in their parking lot. I was physically shown what the issue was and given a fair quote with manufacturers discounts. The staff was incredibly friendly, knowledgeable, and helpful. The owner gave me coloring pages for my kids as well. I recommend this place to anyone!
Shantelle Gillis
Jul 16, 2021
Amazing service from Eric and David. They handled everything with ease from the repairs, to the rental car, to my insurance. The quality we got my car back in was perfect. They went above and beyond in many ways. It was done in a very timely manner and I was updated many times along the way. I would recommend Northwest Autobody to anyone needing this service.
Steve Dawe
Jul 15, 2021
They did a awesome job on my 2013 Mini cooper! Thank You! Steve Dawe
Veta McKinney
Jul 02, 2021
I had a couple dozen 1-2' scratches on my hood and stopped by for an estimate. Smiley Dave at the front desk turned me over to Casey, who in turn called in Aaron. In less than 15 minutes the scratches were buffed to almost totally invisible. They saved me not only a ton of money, but the hassle of dealing with insurance. THIS is exactly why I've used no one else for the past 25 years!
Daniel
Jun 21, 2021
Northwest did an excellent job replacing/repairing the bumper if my 2006 Honda Odyssey after another vehicle had an unfortunate meeting with our car. Grade A excellent work. A couple months later, a plastic panel underneath the bumper came loose and began dragging on the ground. When we called and asked if we could have it looked at they had us come in right away and was able to confirm it was a simple fix and repaired it on the spot. Will definitely be a repeat customer.
Ryan Welsh
May 19, 2021
Northwest Auto Body is absolutely the best place to go! They gave me a free estimate on the spot, got me on the schedule extremely quick and did an amazing job on my vehicle, they even washed it all up for me when they were done. Amazing customer service and extremely knowledgeable. I recommend them to everyone I know. Services: Painting, Body & Trim
Robert Pullen
May 15, 2021
Hard to believe but as you walk in you're dealing with the owners! All have this incredible smile and energy to help you out. I have had back surgery and needed help adjusting the cab on my truck, one of the owners Eric came out, gave me advice on getting the parts myself, and when I came back he adjusted the cab using up his time, experience on what to do, and would not allow me to pay!

I have been to many shops but rarely do you ever find the owners at the front desk, and willing to help in any way possible. Thank You! I rarely leave review. This is a rarity of a service organization
Marissa Tuttle
Apr 25, 2021
Courteous, kind, detail-oriented and professional are how we would describe our auto repair experience. We could not have had a better experience and these gentlemen went way above and beyond including returning our car's accessories to glory as well as making our child-ravaged vehicle look like new again inside and out much better than how we gave it to them. Many thanks for handling our rental car, finishing the job quickly and for making accident repair surprisingly pleasant!
Carol Gann
Feb 17, 2021
I would like to express my thanks and gratitude to Eric Donenfeld and his team at Northwest Autobody and towing. I stopped in for an estimate on a fender scuff on my jeep. ( Not the first time my jeep has been to NW Autobody for repairs!) Not only did they buff it out and touch up the paint free of charge, they washed, vacuumed and wiped it out for me.

They definitely went above and beyond what was required of them. I highly recommend Northwest Autobody and towing to anyone needing any type of vechicle repairs or vechicle towing. The staff at both facilities are courteous, knowledgeable and professional. Customer service is great! Thanks Eric and Cory! Y'all are the best!
Katelyn Knox
Dec 22, 2020
I noticed I had a headlight out before work tonight, I called Northwest Auto Body and Towing and they got me in immediately to make sure I didn't have to drive home in the dark without it! I even got a nice little Christmas treat while I was waiting! Those guys are awesome! Merry Christmas!
Nic Perdue
Jul 20, 2020
They do excellent work, they are professional and they really appreciate their customers.
Jocelyn Wessel Cocklin
Jun 13, 2020
I am so happy with my entire experience working with the team at NW Auto Body! They are professional, understanding and their work is outstanding. They called on a regular basis to give updates on how the. repairs were progressing and answered every question I had when we were talking. My car looks so good inside and out, my biggest concern is that he's going to start aiming for the deer now so he can go back in for another spa treatment. Big thanks to the whole team at NW Auto for taking care of my little guy!
Gail Bryan
May 22, 2020
David, Casey, and Corey are amazing! This company is kind, fair and gets the job done. Even if you don't care about working with a local, this would still be the best place to go in town. Top notch! Good people!
Sarah Campbell Phillips
Apr 27, 2020
Holy Cow! Eric and David did an amazing job on my car. I would highly recommend them to anyone. They fixed the dent and threw in some extra love to my oft dinged door! It is just beautiful, the color is fantastic and it smelled like a brand new car when I got it back. Washed, vacuumed and wiped down. I love these guys! Will definitely be back when needed!
Matt Hofmann
Feb 12, 2020
Responsive and professional service. Transparent quotation process. The team gave me options and let me comfortably make a decision without pressure. End result was fantastic! Kudos to the crew at the Ponderay location!