Newberry Automotive Service

2 stars because they are fine at doing inspections - do not recommend you go here for any mechanical services.

They tell it like it is no holds barred straight up front to your face. They can do an inspection in about 7 mins.

This review is regarding their auto inspection services. Look, we all have to get our car(s) inspected and places like this don't make much money off the inspections so cut them a break with the attitudes. I called ahead and the friendly lady said that the wait today would be about 20 minutes. I headed in and even though it looked like the wait would be longer, I was in and out in under twenty minutes. They are a gas station and convenience store as well!

Terrible experience all around and horrendous pricing. I needed to get my alternator belt replaced and was quoted ~$180 for parts & labor over the phone. I decided to move forward with it and dropped off my car the following day. A few hours after dropping it off I received a call from Newberry letting me know that all three belts needed to be replaced, which was fine. However, I was also told that the cost wasn't $180 anymore but it would now cost $540 (each belt costs between $20-$25 in parts meaning they planned on charging $470 in labor for a 1-hour job).

Since that quote seemed extensive, I researched online and called another shop where I was quoted $175-$225 for all three belts incl. labor. I told Newberry that I won't move forward with the repair and will pick up my car the same afternoon. While picking up my car, I was told that I owed a $90 "inspection fee". I argued that the quote I received over the phone was 3x cheaper compared to what I was quoted when the car was there but the lady I spoke to to insisted that I owed the $90.

I just picked up my car this morning from the other shop where the grand total was $182 for all three belts instead of the quoted $540 at Newberry. Moral of the story- never go to Newberry unless you want to get ripped off, pay 3x market rates, and receive unfriendly service on top of it.

Went in for a routine annual inspection. The person who came out was yelling and talking very fast, almost incoherently. He first yelled at me to produce insurance and then yelled to hand him the key. I did both. I walked outside and waited patiently for him to inspect the car. He came out continuing to yell and say something else incoherently. I tried to explain I was having a hard time understanding him, and then he shouted for me to "sit my a$$ down on the bench and wait for him to pull the car around".

When he took the car away for an inspection, I thought he might do some damage, as he seemed very angry and unstable. When done, he parked the car and stormed back inside the store. I followed him in (to pay for the inspection) and tried not to get hit by the door that he flung open. He one more time yelled at me for a credit card, which I had ready.

I thanked him for "helping me" today, and left. Maybe it was "COVID rage" or he simply was having a bad day, but I literally felt unsafe and threatened. I've had 3 inspections done at this location over the past two years, but will never go back.

Newberry Automotive in Westlake has consistently been fast, extremely clean, and very professional. We take all 3 vehicles of ours to Newberry and know that they will be well taken care of. I would highly recommend this establishment.

The guys that did the work were great however everyone else in the process seemed put out that I didn't know the drill here. New berry is in with Chevron. In fact both people that recommended this spot to do my inspection called it Chevron. The chevron gal that answered my original call was rude and told me that automotive that not them and hung up.

When I arrived and found myself "at the front" to show proof of insurance at the convenience store cashier (same gal as on the phone) but was ignored, I went down to the bays to ask if there was another "front". The gal there was short and said to go wait there and she'd be up soon. Blah blah. Once I got back into interaction with the guys that do the actual work, service improved dramatically. The car was done in 10 minutes as promised.

I had to go out of town at the last minute and a tail light went out on me. I was getting gas at the store they are located in and decided to swing around and ask if they could change it for. I didn't anticipate that they would be able to get to it right away but to my surprise they were able to. The guy changed it within 5 minutes I was on my way. I appreciate them getting me in so quickly. Cost = $16.

I come here for oil changes and inspections, head light replacements etc and the guys are professional and the people up front are super nice. They don't take reservations but if you come early mornings it's quick. I like that it's in a gas station because you can get coffee and other items while you wait. They have all my history on file so they already know what needs to be done. I've been coming here for 2+ years now and never had a complaint.

I've been going here for years and they have excellent customer service and always give me fair prices. Open weekends.