Nelson's Collision

I've been taking our vehicles there for over twenty five years and always had great service.

My wife, myself, and my 5 yo son and 5 mo daughter were an hour from home and our van blew a break line. I called about 6 places before Nelson's. With it being a Monday, most places were packed wouldn't help. Jeff said to bring it in and he'd check it out. A couple hours later, the van was fixed and we were heading home. I felt the price was manageable but mostly thankful they helped us out in a jam. Mainly because we still had our 5 other kids at home. Many thanks and I'd recommend them to anyone in the area.

I call Nelson's Collision for some help and advice on the front and side window of my vehicle.the advice that was very, very helpful and very professional.l wood recommend this place to visit.

My wife got hit in the Meijer's parking lot (guy left a note) not knowing if the guy was going to pay we had our local repair shop (Nelson's)estimate it. Mean while the gentleman turned it into his insurance (they estimated $58.22higher) we turned in our car to Nelson's they repaired it, we turned the original estimate with the car. When they called and said it was done it was higher then what they originally estimated.

My wife asked why and they lied to us and said because it had parking sensor. We picked it up and the paid the higher amount. I wasn't happy about them not honoring the original estimate so I called she tried to lie to me but I had both estimates in front of me. Then she said that I wrote the insurance estimate on the back of the original so I must of wanted pay more.

After many minutes of arguing she agreed to reimburse me the $58 dollars back. I told her to do what she thought was right no reimbursement. It's not about the money it's about doing business the right way and I feel they don't. So I will never use them again!

Warning, if you are going to pay out of pocket do not take it to Nelsons Collision. Insurance claims come first meaning your vehicle will get kicked to the back of the line and keep getting kicked too the back of the line if insurance claims are coming in. Insurance cash is king and out of pocket cash is monopoly money to them. I heard they do good work but I wouldn't know. I took my business elsewhere

Acted like I was a bother to them for a windshield then threw a ridiculously high price to get rid of me. It worked. There are better choices out there.

They do good work but not terribly professional. I had an appointment at 2, got their at 145 and was told he'd just left for lunch and that he wouldn't be back until 3-330. They worked quickly once they got started and it looks great!

Jeff is very knowledgeable. He went over in detail with what needed to be done on our vehicles and always called to verify before proceeding with any work. Highly recommended skilled mechanics!

My husband is the toughest critic & he is so pleased with the professionalism & mannerisms of Nelsons. The work and love they put into his car after I. A dear hit me. The car is beautiful. The daily phone calls keeping him informed on what was going on was much appreciated. They even fixed what the mice had destroy and that issue was unknown to us. If you live in the country this can be a serious problem. Thank you Jeremy from collison & repair. Went above and beyond all expectations. Thank you. Justin & Shannon Bulock

Awesome place! Got us right in, very nice and helpful. We are new to the area and didn't know who to trust. Tried to go to a big box highly recommenced shop and got nothing but a month of no returned phone calls and a wait of another 3 weeks after the initial month wait. Called Nelson on a Thursday afternoon, he had parts by Friday. (the big shop said it would take over a month to get parts.) My car is like new, you can't even tell it was in an accident. We will be lifetime customers of Nelson. They treated us like family the first call/visit. So thankful we found such a great garage for all our vehicle needs.