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Mc Leod Auto Body If you are looking for a great auto body shop that does quality work and color match, this is the one. Fantastic work and very happy. I left my SUV with them and after a little wait (which I think is a good sign) I got the car back and couldn't have been happier! The work was great, they kept me up to date and it felt like there was a human on the end of the phone who genuinely cared about my car. Wouldn't go anywhere else. The first time I visited McLeod is 2003. Yes, 15 years passed they did not change much-excellent service, quality work, and reasonable price.
Services
McLeod AutoBody was founded and built in 1984 by Mark Cantrell. Prior to the establishment of this thriving collision repair business, Cantrell applied his attention to detail and exacting standards to restoring classic cars. Cantrell and his team of expert restorers worked tirelessly, preserving some of our automotive history's greats.
Quality begins with expert preparation, attention to detail throughout the process and a demand for excellence. Our expert painters and body men work in partnership to ensure your repaired vehicle meets exacting standards. OURS, before you even get to see the vehicle again. With all the on-board computers and electronics in today's vehicles it is imperative to properly prepare for repairs.
Every day, people in Washington are involved in auto accidents. However, most do not know what to do at the scene. Only by properly handling the scene of an accident can you put yourself in the best position if another driver makes a claim against you, or if you need to make a claim against another driver.
Let us take some of the hassle out of being without a vehicle while yours is getting repaired. Our friendly staff will assist you in arranging a rental car while your vehicle is in the repair shop. Don't worry about transportation home when we repair your damaged automobile. Our courteous Shuttle Service is a normal part of our commitment to customer care.
Reviews (34)
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Aditya Trivedi
May 03, 2022
Dropped by for an estimate. The staff was courteous and the whole process took less than 10 mins! I promptly received a detailed estimate after my visit via email.
K. R.
Feb 23, 2022
Mark Cheyne was absolutely wonderful. It is definitely worth the drive over from Seattle. Love this place.
Lev
Feb 13, 2022
Got this place recommended by Honda of Kirkland and took my 16 Honda Accord to be repaired here. Great staff, great communication, they took care of several nits on my cars body apart from main repair. They returned me my car promptly and they cleaned it to the detailing level not only outside but inside as well. Services: Body & Trim, Painting
Tasha T.
Dec 22, 2021
I had an issue with my Jeep Grand Cherokee, that would cost me $600 to fix. They were super honest with me and after I gave them my car, they called to say the issue was actually much less serious and I paid $60 only. Thank you for being honest, you don't see it a lot nowadays!
Sumit Gouthaman
Oct 29, 2021
It took 1 day longer than the estimate, but the work was of great quality. They are well organized and provide timely updates. Would definitely recommend.
Esra Yaz
Oct 16, 2021
Best in the business! It's been years since the first time they took care of some body parts for my car, and they never disappoint. They are reliable and trustworthy. They always provide the best quality parts and test them for you before installing anything. They are pretty responsive to your questions and take full responsibility of the job they do.
Kim Yates
Aug 24, 2021
They work for the car owner, NOT the insurance company! They fight for everything to be done correctly, no compromise, no shortcuts! They process the billing with your insurance company.
Aditya Aggarwal
Aug 01, 2021
I liked the service and repairs that were done on my car. But I had to make an extra visit because the part they ordered for my civic was wrong. I understand that can happen but I would have appreciated if they checked it before appointment. Also, each time I expected some communication like - part is back in inventory, car ready to pick etc. I was the one to call and ask.

I did expect to receive calls but I didn't. I understand that they might be short staffed, but wanted to call out on this. I loved how honest and clear Gary was. He would tell you exactly what the problem is and would also be happy to clarify any doubts. The guy is busy but still takes out time for his customers. I really want to give 5 stars for this person. Lastly, I didn't like that they forgot to perform a little paint job that they promised they would.

But when I picked up the vehicle I should have looked, which I didn't. Only after coming back home I realized that the paint job was still missing. Hence, my experience was mixed but they did about 90-95% of the work they were supposed to. So that's that.
Peggy Bush
Jun 28, 2021
Luckily I don't need them often but this is the only place I will ever take my car. Their work is fast, impeccable, customer service is fantastic and my car is spotless inside and out when I pick it up. I would give them 10 stars if I could!
Heather Montpas
Apr 15, 2021
This morning my eight year old accidentally slipped out of our van and tried to catch himself by placing his weight on the plastic mud flap. Unfortunately the mud flap pulled away from the van leaving it attached by only one white clip. I took my car to the dealership to see if I could simply pop this back in place but they told me not to touch it and take it to McLeods for proper repair. Gary met me at the estimate station and explained how to do the repair for less than $50 and the cost of doing it wrong - replacement costs start at $500.

Within the hour he and his team completed the repair AND buffed out an unrelated scratch on the door to boot. I am sincerely grateful for the expert professional care and understanding of childhood mistakes. If this is how they handle the small stuff, I will certainly be back for anything that may happen in the future. Thanks again to Gary and his team.
Natalie C.
Mar 19, 2021
McLeod Auto Body seriously went above and beyond when repairing my car. They did additional work on the exterior and interior, my Mazda CX-5 looked like a whole new car! The communication and service was exceptional, they let me know via email and phone what was happening throughout the entire process. The team was speedy to get the job done, my bumper repair only took 1 day. Thank you!
Kary York
Mar 04, 2021
I had a significant accident in the snow and I had to get my car fixed right away. I had not used this auto body shop before, but I will from now on. Not only did they quote significantly lower than the other shop I've used at least 3 times now, they also got my car in right away, finished it 5 days sooner than promised, and their follow up was fantastic.

Best of all, it looks brand new again and they said their repairs are guaranteed for the life of my car! They also gave me a jar of paint for touch ups, a nice added touch/service. Strong recommendation for this firm!
Al D.
Feb 04, 2021
These guys rock. Seriously. They were responsive to email. They answered questions. Took time to look over my car and get an idea of what I was looking to have done - they actually worked with me to address my concerns! That is NOT common in many businesses these days. The called to talk about work that was done and show me the progress to get my input on how far I wanted to take the repairs, and I couldn't be more pleased. No one looks forward to having to take their car to a body shop but I would not hesitate to take any of my cars back there again. The team is fantastic.
Leslie W.
Jan 21, 2021
The team at McLeods goes above and beyond to ensure every detail is hit. They are responsive, pleasant to work with and do the best work I have found. I have been using them for years and recommending my friends and family because I know they will get the best service and quality! Thank you for taking good care of our vehicles!
Kenny L.
Jan 19, 2021
The quality of McLeod's work is beyond great. From inspection, estimate, work, vehicle handover, everything was on point. McLeod washed my car (both exterior and interior), they even polished my wheels too. Their attention to details is really impressive. I am new to the Seattle area and I guess I will stick with McLeod going forward.
Dail Lyons
Dec 25, 2020
Mark was amazing, very professional with straightforward and prompt communication! McLeod Auto quoted us $1000 dollars less than the Ford dealership for our repairs with a much faster completion time. Everything works great and we are immensely satisfied with the entire team and will recommend them to anyone in need of repairs!
Peter Altman
Dec 02, 2020
I had the front bumper of my Audi repainted thanks to rock chips. The shop also applied touch-up paint on the rest of the car. The cost estimate was reasonable and matched the final price. The work was really quality, my car looks great. The turnaround time was quick, just a few days. The person I worked with, Gary, was very friendly and answered all my questions. I certainly recommend this place and will come back in the future if I need more work done.
Lisa M.
Oct 12, 2020
I had some scratches and dings taken out of my car and they were very fast and helpful. They arranged a rental car for me and made it very easy. This is the second time my husband and i have used them. I highly recommend them to anyone. They are very honest.
Vida N.
Aug 20, 2020
I've come to McLeod for 2 car repairs and my experience has been amazing each time. Mark and his staff are incredibly friendly and patient. They really made the whole process that much easier and less stressful for me. I can't thank them enough!
Fei X.
Jul 27, 2020
I had a very pleasant experience with Gary back in Jan 2020 to fix a water leaking issue with my car. I own a 7-seater SUV and typically keep the 3rd row flat and in Jan I found one of the 2nd row seat belts grew molts and the flat trunk area was all wet. After folding 3rd seats up and remove the spare tire cover, I found the spare tire well was full of water.

After some searches including checking with dealership, I came to McLeod. Initially, it gave me an expression that the body shop might charge quite high given they have pretty good waiting area/office and clean workshop but I decided to give it a try after talking to Gary who was quite honest and patient in explaining things to me. Their schedule was quite busy so I waited for 3-4 weeks for me to get my car in the work in Feb.

After the initial diagnosis, Gary carefully explained the findings and what would be the possible fix charge and the final cost was actually very reasonable and lower than some of other quotes I got earlier. When I picked up my car, I found a minor damage to C pillar which wasn't original and told Gary, then he agreed to replace it without questions.

I am happy that I chose McLeod and met Gary who is very dependable and trustworthy. It has been 5+ months now my car has no leaking issue any more after many rounds of heavy rains and storms.
Casey H.
Jun 23, 2020
Someone had tried to pry the window off my car, and ended up damaging the quarter panel area. I brought it in, they cleaned the broken glass, fixed, and painted the damaged portion of the panel. It looks as if nothing had ever happened. In addition, since they already had to do some paint work, I asked for some extra out-of-pocket repairs, which all were taken care of perfectly. If I need more auto body work, I won't hesitate to return. They treat their customers well and were perfectly happy to answer all of my questions.
Taylor D.
Jun 04, 2020
I'd like to keep this short (which is a good thing). McLeod Auto Body did a superb job on my BMW. I was almost at tears when I came to pick up my car after completion. This has been a hard time for everyone and with what feels the world on our shoulders, it can be hard to trust other people to give you transparency and honesty when it comes to the things we work hard for. McLeod Auto Body gave me more than peace of mind.

They gave me calm and tranquility during this stressful time. More over, they've earned my trust. And that's something I couldn't be more grateful for. Mark, thank you from the bottom of my heart. To anyone on the fence about where to bring your car for quality repairs, look no further. Stay well everyone.
Catherine H. Miller
Jun 03, 2020
Over the last several years I have used McLeod to repair my vehicle. The service and work have always been impeccable! Several weeks ago, I was involved in an accident and wasn't sure how to proceed in getting my vehicle fixed. I need my vehicle for work and was sure how to proceed during the pandemic. The staff at McLeod's was wonderful. Walked me through the process. Email images of the damage, received and email estimate and phone call outlining what the repair would entail.

I dropped the car off with no contact with any staff and picked it up the same way. During a very stressful time in our lives the staff at McLeod ensure my safety helped me to continue to work. Thank you all for being there for those of us that need your services during this very difficult time.
Jeremy V.
May 23, 2020
Scratched my S7 pulling into my garage. Sent a picture in and Mark replied right away saying "If you could stop by it looks like the transfer would wipe off. No charge." Very friendly staff. Will be back if I have future damage.
Dale S.
Mar 18, 2020
I only needed a side view mirror replaced so this was not a complicated job, but it was done well and looks great. The paint matches perfectly, you'd never know it wasn't original. What really made their work special was how they completely detailed the car after they were done - inside and out. It looked brand new. Very nice touch.
Cristina Kawano
Mar 04, 2020
These guys are amazing! They truly understand how to make a happy customer! Everything went well, from the very first phone call to schedule an appointment, to the repair itself - which was executed with perfection. The estimate with Gary was the most efficient and friendly one I have seen. He took the time to explain what the options were in terms of repair and how each one of them would be executed, as well the price ranges and timelines I should expect.

Shortly after he sent me very detailed quotes (one for each of the options) so that I could make an educated decision. I decided to go with the cheapest one, expecting that it would be just "good enough". To my surprise, it was simply perfect! They also did a good job with phone updates, telling me how things were going and how much longer it would take to finish it. On top of that, the car was cleaned (inside and out) and it looked like new! What else should I ask for? Look no further. That's the place to go :-)
Devesh N.
Oct 17, 2019
I had a car accident and one of my friend referred this place. I'm very happy and satisfied with the way they handled everything and the work they did. The best part is that they work with insurance and make sure car repair is getting best of what is needed. Hats off to Gary who is very knowledgeable, helpful and straight forward person and helped me with things which was not even related to repair. I'm glad I picked this place and highly recommend it!
Chi Huo
Jun 26, 2019
I truly regret picking McLeod's to repair our car. After numerous failed attempts to fix their HORRIBLE BODY WORK, they were done, leaving our poor car repaired incorrectly. Unbelievable. The elusive business owners Mark Cantrell & his wife Barb are about as unprofessional as they come. Barb hides behind Mark and Mark hides behind his email account from their house. Mark personally stonewalled us until we eventually went away. Very dishonest individuals. Definitely Not Recommended
Grace W.
Apr 18, 2019
I have to say that this auto body shop is probably one of the best that I've seen. It is pretty high tech too. I went to the wrong building and there was no one there. I looked around confused wondering where the staff were. My initially impression was confusion like okay. where is everyone? But then, I hear a voice broadcasted from somewhere that informed me to go to the building next door. lol.

I reparked my car and saw that they had a section of their plaza dedicated to car estimates. I didn't have an appointment and just walked in. The lady took down my information. She was really pleasant and empathized with my car being damaged from a snow plow hitting my car. The guy who was doing my estimate came after waiting for 5 min. Then he brought out his tablet to take photos.

He sent the estimate within 20 min. They were so fast, organized and efficient. Their prices were reasonable too. For such a modern and organized auto body shop, I was surprised that they didn't charge super expensive prices. Good job McLeod. It was probably the best auto body shop experience I have ever been to.
Paula A.
Apr 14, 2019
I hit a deep pot hole on Redmond way and brought my vehicle (Lexus NX300H) for repair on the front bumper. Everyone was so nice and helpful that I interacted with! The communication was clear, crisp and transparent. Going in as a solo lady, I felt completely respected and fully informed on all the work they were going to do. No funny games or anything to surprise me. Ladies, please do yourself a favor and reduce your stress in dealing with auto-related issues and use this place for your repairs. Terrific shop and will use them again.
Branden B.
Aug 24, 2018
Their 5 star rating is absolutey deserved. I did not think a business like this existed in 2018. The level of customer service displayed here cannot be found even in some luxury restaurants and hotels. One would not expect this level of customer service, professionalism, communication and execution of their craft from an auto body shop. But here's McLeod, just killing it.

Seriously blown away. We had an unfortunate incident backing out of a garage with our 2013 Subaru Forrester striking a pillar. Pulled forward and half the rear bumper was hanging off. It sucks yes, but it's just a car. Duct taped that badboy up the best I could and went on our way. Knowing rain is around the corner, that tape won't last too long and if the bumper falls off, it could cause an accident.

We had to eat the costs and get it fixed before something worse happened. We had an estimate from one other place and not only did McLeod beat their estimate, they could do it more quickly. But the best MOST CONVENIENT service they provided was with their connection with Honda of Kirkland. They had someone drive over a rental car to US. We didn't have to go anywhere or do anything.

And it was brand new. Beautiful Honda CRV. We only needed it for a little over 24 hours as they repaired our car. My son was actually sad to not keep the CRV. Long story short, fantastic experience. The rental car service they provide here cannot be overstated. It made our life so much easier and we have our car back with a brand new, better than before bumper.

On top of that, the car was washed and the interior vacuumed! With the 4 year olds food mess everywhere and all! McLeod's Auto Body has a winning formula. I hope we don't have any fender benders in the future, but knowing McLeod's Auto Body exists, will make it not sting as much.
David T.
Jan 08, 2018
Please do not take your vehicle to this shop for repair. The shop will not advocate with the customers to use OEM parts with your insurance company. I would recommend metro auto rebuilt if you own an European vehicle. This shop will only use OEM parts for your vehicle. Update: Hi Mark, I never received a call from you. You must not have a correct contact number from me.

My only contention is that other shop would go to bat for their customer and would advocate for OEM parts. After talking to your company estimator, I was left with the impression that I am responsible for working with the insurance company to request OEM parts. I honestly believed that is the responsibility of a good reputable shop to advocate for their customers.
Hun K.
Dec 12, 2017
My rating is solely based on my interaction and inability to get my car repaired. My disclaimer is that my car was not serviced or repaired due to the fact McLeod said they couldn't even look at my car until mid Jan 2018. I took my car in on 12/11/2017 to get estimate and repair due to damages caused by someone. Their response "Do you have an appointment?

Because if you don't have an appointment we can't even look at your car until Mid Jan 2018." I have never ever been to a body shop where you have to make an appointment to get an estimate or repair. I didn't expect them to see and fix my car on the same day however isn't that how body shops work? It's not like I knew I was going to get into an accident and needed bodywork done to make an appointment. Took my business elsewhere.

Only reason I attempted to go to McLeod was because of the high Yelp rating and recommendations. They did ask me multiple times if my car was drivable. Maybe they were concerned or wondering how I would be able to remove my car from their lot. Not too impressed.
Fishy Frank
Dec 14, 2016
Took them a small project color matching my Tundra wheel flares which they were happy to do. Gary also found me color matching trim. Friendly staff and I'm happy with the work they did.