Master Auto Tech

Quality service, customer focused! My 2010 Toyota Prius engine was hosed and was replaced by Rod's Master Autotech. Also had my struts replace and my car runs like new now! Answered a lot of questions I had to help me understand any details I wanted to know, and very thorough about listing out and prioritizing the items I needed to address to keep my car running smoothly to prevent extra damage and costs in the future. Let me do everything under my own schedule.

I hardly leave reviews for places but I had such a nice experience I felt like I should share. Let me start off by saying if you're just looking for a cheap temporary fix, Rods might not be the best choice for you. But if you're looking for someone who actually genuinely cares and will only provide the best of the best service then this is the place to go!

I ran into a few issues with my car and I called 11 places all around Bellingham who refused to take my car because I have an ignition interlock in it. I had called place after place with so many people shutting me down immediately all while being rude and not helpful as to where I could find someone who might take my car. FINALLY I found rods and Jeffrey was quick to accept my car and get me in within the next few days. Jeffrey actually listened to me about the issues I was having (unlike the many mechanics in bham who didn't seem to care) and was from the jump ready to help me fix my Chevy Cruze.

He jumped through a lot of hoops in order to get my car serviced due to my interlock. I genuinely felt bad because it all seemed so out of the way but he was so quick to make it seem like it really wasn't an issue. He figured out what was making my car running a little funny along with some other things that could be fixed soon but never gave me any pressure to have it all done.

My car had to be at the shop for a couple days so I was out of a car but he had offered his brother to give me a ride home and to and from work. Once I got my car back she was riding smoothly and just right again! It was such a great experience and I will 100% be back for whatever service I need next. Customer service has always been something that's very important to me everywhere I go.

I have never felt so respected and heard by anyone until I came to rods and met Jeffrey. Thank you so much Jeffrey and the rest of the crew! You guys are so awesome and I am so grateful!

We recently had a misfire issue with our 2002 Chevrolet Silverado 1500 LT & the mechanic shop we previously had our truck inspected at told us we needed a new engine. We were told that due to age and how severely overused the engine was that replacement of the engine is the only solution. Needing a second opinion I decided to bring it to Rod's Master and from the beginning Jeffrey was confident they mechanics could find the problem.

And sure enough they found that my engine was in good condition and what I need is decarbon & hot oil change. I saved myself 93% of the costs of what the other mechanic shop quoted. I highly recommend Rod's Master!

I was having issues with my transmission and needed a place that worked on European cars. I called them up and they were very friendly and helpful. They did a full diagnostic on the car and sent me a play by play with pictures, videos and explanations. I don't know much about cars and tend to get anxious so I found this very helpful. It included descriptions of what all the parts did and what could happen if they broke or if fluids weren't changed or ran out.

They answered my questions in a manner I could understand without talking down to me. The repair ended up taking longer than anticipated (supply and shipping issues, not their fault at all) but they kept me updated on their progress and the nature of the delays. They also gave me some helpful information on regular car maintenance which I'd never thought to ask about.

They are a locally owned buisness and were so helpful and friendly that I will absolutely go to them for all car maintenance and any future issues. I highly recommend them. Also, they cleaned my car, which I wasn't expecting, and gave me a goody bag with items from other local businesses which was delightful!

Oil change with 60,000 mile scheduled maintenance on my Audi Q5. Excellent service. Will use again! Service: Oil change

I've taken my family's 13-year-old Jeep to Rod's Master Auto Tech a couple times now for major servicing and have had excellent experiences both times now. Rod's provides detailed inspection reports and estimates, with photos and technician notes. Jeffrey has been awesome with answering my questions and responding promptly to phone/text/email communications.

Both times, Rod's returned our vehicle on the date promised. It was enormously helpful that Rod's provided a loaner car for the days our vehicle was in the shop. Know that credit card payments incur a surcharge. (More precisely, Rod's invoices state, "4% cash discount incentive built into all pricing. Any purchase with any card will NOT receive the cash discount.

This helps Rod's provide health care benefits to its team.") Rod's pricing is comparable to dealerships I've been to in the past (meaning, not cheap), but the quality of service has been significantly better than at the dealership. Rod's also stands by its work. When I brought the Jeep in this week for a heater/coolant issue, they spotted that the rear axle assembly was leaking.

They checked their records and saw that they had repaired that axle last summer, and that the parts were still under warranty. Rod's replaced the axle at no charge, and their vendor also provided expedited delivery of the replacement. I'll definitely be back in the future and would not hesitate to recommend this shop to anyone seeking high quality auto repairs.

It was very clear they wanted to nickel and dime me. They advised service for any and everything. Guy at the front desk even knew that most services weren't necessary. Took my car to a different shop for half the price and it works just as well as it always has. Front desk worker is great but the place overall is why I don't trust mechanics

Very thorough and kept in touch! My car was in while floods were going on and they still did such a good job. I can tell just by driving my car the care they put into the fix- so grateful for their quality care!

Really great experience here after my check engine light started flashing at me, got a good quote and also advice on where to get parts to fix it myself! 6/5

They repaired my issue quickly and got me back on the road. Very personable staff. Service: General repairs & maintenance

I can not say enough about how much of a pleasure it was to do business with Rod's. I mainly dealt with Jeffrey (very quick email replies), Brittney and Zach. All three of them were very easy and actually fun to talk to. I never felt like anything was being pressed on me and after going to Toyota for years just because that's where I bought my truck and was surprised at how robust the information Rod's could provide me after their initial inspection.

I only had the funds to change my oil and then do one of the options I wanted to repair but the quality of service and friendliness was amazing! And after years of not being able to easily read what Toyota thought I should have done, after one visit with Rod's I know exactly what I could look at next and definitely plan on going back. Thank you all very much! -Luke R

They fixed my coolant system. When the expected issue was not the actual problem, they were honest and repaired the error. Bill was adjusted to reflect less balance than what was discussed. I was very happy with them!

Took my Mercedes in for an oil change and basic check up. They provided a complete report on the status of the vehicle systems, including photographs, before they started the work. The 57 point check was complimentary. I was very impressed with their service and professionalism. Services: General repairs & maintenance, Oil change

The go-to shop in the area. Always professional, on time and they do solid work you can trust. Very detailed vehicle inspection reports with photos and findings, no pressure. Only place I will go for our family's vehicles. Services: Exhaust, Steering / Suspension

Needed a quick repair in short term, from being towed to the shop to fixed was under 24 hours. Communication was great. Decent value. Service: Engine repair