Get Quotes Contact Us Sign In
Website
Call
Finance your car online through Lithia Volkswagen of Reno's finance application. We work with more auto finance firms and banks than most car dealers to supply you with credit options that can assist you buy your car or truck. Our complete service auto body shop situated in Reno, NV repairs all make and model vehicles, with convenient rental cars on site.
Reviews (13)
Write a Review
Jake W.
Jun 14, 2022
After having an abysmal experience purchasing my last car at Mazda, I returned to Volkswagen and got a new Jetta. This is my second vehicle from lithia VW here in Reno, and both times, Daniel (Guy) Horton sold me a car. It was a great experience with full transparency. They treat you well, and they fill your tank full of gas before you leave the lot.

I'm not sure if that's common practice or not- but I do know that Mazda didn't do that after I purchased a $34k car from them. They handed it to me with less than a quarter tank of gas. Regardless, I will probably buy my next car from vw again in the future.
Maureen Horvath
May 18, 2022
I bought my Touareg Hybrid 11 years ago and have had it serviced at Lithia ever since. The vehicle has been rock solid and I owe it to the competent service and efficient staff. Amy Briggs has been a standout - a great communicator and excellent to work with. A shout out to the detail crew who made my snow car nice and shiny again! Thank you!
Daniel P.
May 10, 2022
Walked in and 2 employees were talking with each other for over 2 minutes. They occasionally glanced at me, but still no acknowledgement or "Hello, I'll be right with you" or even a smile and nod. It was awkward and rude. One of you can at the very least smile when a customer walks in. A smile is still an acknowledgment. Just make any kind of gesture so I know I'm not some invisible ghost.

It wasn't until another employee approached the counter did I receive a " have you been helped, sir". I ended up paying $180 for them running codes. I asked for them to take a look at my transmission and speaker that isn't working. When I asked how much would it cost to fix the speaker he told me he didn't look at it, only ran codes. What is wrong with Lithia Volkswagen Reno?.
Skip Parker
May 03, 2022
Purchased a used truck with low miles and the staff was very helpful. Not completely happy with picking vehicle up with an empty gas tank and mud and hair all over back seat. Second-Whoever did the safety and used car inspection needs to be spoken to as many problems surfaced within the first day of owning. Driver window won't roll up, parking sensor bad so system does not work, front control arm loose, hvac controls stopped working. The real kicker was the wet dog and cigarette smell that is so strong that you have to leave windows open.no problem since window didn't close.
Kelly K. Bryant
Apr 19, 2022
Emergency situation, I was driving to Idaho when I hit a price of metal in the road, with no time to change lanes. The metal flew up punctured my gas tank and ripped my fuel lines. Everyone was super helpful at Lithia Volkswagen of Reno, Amy partnered with insurance and got it repaired in a timely manner. If it weren't for a parts delay, I'm sure the wait would have been less. Very satisfied with the results.
Mary Turrise
Apr 14, 2022
Lithia Volkswagen of Reno NV have some outstanding employees! Javi, Efran, Nabil, and Matt worked miracles for my family. Although I had previous A+ credit Covid hit my finances pretty hard. They were so understanding and worked extra hard to make are dreams come true! They were able to get my payments down to a reasonable amout which will help build my credit back up! We now have a beautiful mini van that is perfect for my family and our show AKC German Shepherds. Thank you for working with us it will never be forgotten!
Nova Say That
Apr 06, 2022
I went in for smoke that has been coming out of the exhaust for awhile now, to see if my warranty covers the work that would need to be done. My car has both an exhaust and intake, which you can not only see, but hear right of the bat, and it is also tuned. But, I figured even if they didn't work on the car at least they could diagnose the issue and I will know what to do next since I will know the problem. Instead, I was charged $170 for them to tell me the it is tuned, and for them to read to me the same codes Autozone read me for FREE.

I feel robbed, I basically went in just for them to say "you have after market parts", read me codes, and to confirm I have smoke coming out of the exhaust. If they would have really diagnosed that there's is a turbo seal issue or gasket leaking etc., then I wouldn't have minded the cost for the information. I feel robbed/cheated; the due diligence and ethicality of the service technicians performance A simple, "if this car is modified, then, not even the "so-called diagnosis will be covered under warranty". Wouldn't recommend bringing your auto here. Completely stock cars only maybe.
Jeff Engel
Mar 10, 2022
We are visiting from out of state and needed after market warranty work of having a tire replaced. It took two days total and two visits and most of the people we dealt with seemed put out for having to deal with us for some reason. We were told we would get a call when a tire was available from the supplier, no call, so we drove over and surprise, the tire was there.

It took 2 1/2 hours and some more attitude from people who dealt with us, but there were also a few pleasant and professional people. After we left we had to return after a few miles driving on the freeway, because the low tire pressure light came on. The tire was fine, but still we had to go back. Par for the coarse. We don't live here and we are hopeful we don't have to visit this dealership again.
Chris Winter
Feb 14, 2022
Preston was wonderful they really treat you well here very very wonderful I wish they wouldn't hide their profit padding it's ok your a dealer your allowed to make money that is my only upset as usual is not being totally honest about making money their profit padding is the usual and not grotesque, but other than that I was treated very wonderful they worked hard to make the deal work and got me into a very good quality newer car I appreciate it a lot because I am building credit but I have been treated so poorly so many times when at dealerships others totally treat you only based on if you can make a purchase especially one that will make them money but I am above and beyond thankful I was treated well.

I was also not forcefully pressured into buying they did do their best to earn my business and get me to buy but got in a car I will be very happy for a long time they were honest about everything besides money stuff they are still a little cloak and dagger there but I still appreciate it. Everything else was wonderful even tho they were a little dishonest about them making money they did make concessions to get me into the car and get it affordable they also payed off my title loan so I didn't have to go through that process before I bought I did want more for my car why I wanted to sell private party but it got me into the newer nice car now ty Preston you made this deal if it wasn't for how you treated me I would not have even thought about making a deal I wanted a Eos but they were able to get me into something much newer and still had features I couldn't live without. These guys know how to treat people do check them out.
Syerra Peters
Feb 12, 2022
Guy was absolutely amazing at Volkswagen Reno. He helped us get into a vehicle that we love and Matt in the finance department helped us get an amazing rate. I really enjoyed working with both of them. They went above and beyond. Ask for Guy if you go to Volkswagen!
Dee C.
Dec 14, 2021
I am in the market for a new VW ID.4 and was checking out the stock on Lithia Volkswagen's website. Every single ID.4 they have has a $10,000 market adjustment over the MSRP. In fact, they currently have a $5,000 or $10,000 market adjustment on every vehicle they have in stock. I checked three other dealerships in the area, (Niello Volkswagen, Volkswagen of Chico, and Volkswagen of Elk Grove) and none of them have markups on the ID.4, or any other models, including the brand new Golf GTI. So drive 2 hours to Sacramento and save up to $10,000.
Julie G.
Jul 21, 2021
Worked with the sales staff to test drive a car recently. We walked in without an appointment and they were able to get us in the car within 15 minutes. The associate was very friendly, speedy, and not pushy at all. He pulled another car we wanted to compare and answered all our questions. The show room was very clean. Pretty easy visit!
Michelle R.
May 24, 2021
I am having my car serviced at Lithia Volkswagen. Richie the service manager is so rude the way he speaks to me is so belittling to me. He does not want to get the problem! I will not be coming back for service.