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Lakes Body Shop has been serving Lakewood, Tacoma, and the South Puget Sound area since 1964. We are a family owned and operated repair facility covering over 35,000 square feet. Our state of the art equipment, and computerized paint matching system ensure you of the most advanced vehicle repairs available. We strive to treat every customer as part of our family, and every vehicle as if it were our own. We use O.E.M. original manufacturer parts to ensure quality when policies permit, and return your car to the same or better than pre-accident condition.
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In order to successfully repair your vehicle and working with your insurance company, we follow the process as outlined below. If an insurance company is going to be involved you will need to contact them for your claim number, in most cases this is all you will need to start this process. If your vehicle is not already at are facility, please call so we can schedule your vehicle for repair. If you cannot drive the vehicle we will make arrangements to have it towed. The Lakes Body Shop is a part of the Lakes Auto Services Group.
In order to successfully repair your vehicle and working with your insurance company, Lakes follows the process as outlined below. If an insurance company is going to be involved you will need to contact them for your claim number, in most cases this is all you will need to start this process. If your vehicle is not already at are facility, please call so we can schedule your vehicle for repair.
Sometimes accidents happen. Lakes Body Shop's end to end service and repair facilty allows for quick turnaround on your vehicle. Our experienced and skilled staff view each repair opportunity as a way to demonstrate why Lakes Body Shop is known in the South Sound as one of the "Ten Best" locally owned and operated businesses.
Every vehicle leaving Lakes Body Shop is treated with the best of care. Before you pick up your car, Lakes will preform our standard auto detail including a hand washing, interior wipe-down and vacuuming. Lakes Body Shop does offer high end auto detailing services as part of our extreme packages for an additional fee(s).
Reviews (26)
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Vaile Lorraine
May 07, 2022
Top Notch in our book! Classy act. Easy to work with when you have Pemco insurance with rental car reimbursement! Lake's males a perfect trio with insurance and Enterprise which was all arranged by Pwmco. We chose Lakes from thier proffered list Great choice Lakes fixed our truck up beautifully
Lisa W.
Apr 21, 2022
Lakes autobody employees very friendly professional very reliable. The professionalism was great
Nikina Thomas
Apr 10, 2022
Best customer experience ever with an auto body shop! They really took care of me!
Oto Usoro
Mar 06, 2022
I had a great experience with Lakes Body Shop in the past so I decided to return. I asked for a new estimate from the shop for body damage that occurred on my car from an accident that wasn't my fault so I can provide it to my insurance company. Later my insurance company called me and told me they called the body shop and they couldn't find the estimate.

I went back to the body shop a second time and asked why they couldn't find the estimate. I found out that they printed a copy of an old estimate from a previous similar car that I had instead of writing a new estimate. The fact that the shop could not tell that it is a different car or ask me about the issue is terrible. This new experience I had at the shop was pretty shady and shows the lack of communication that they have with their customers. I probably will never go back to this shop again.
Jimmy & The Twins
Jan 03, 2022
Questionable repair done on my car, I ended almost over heated in traffic after getting it back only to be chuckled at on the phone that I made a complaint that something was wrong. Brought it to another mechanic and immediately discovered multiple things had not been plugged back in, proper cooling etc would have blown head gasket if it was not discovered. Where was the quality control before telling me I was good to go?
Tony Maddox
Sep 18, 2021
Maybe it just me. I really wasn't going to write a review of my experience with this company since I didn't have any work completed by them. A friend suggested I check these guys out, so I did. I asked for an estimate regarding a complete paint job my car. I'm still giggling about the price I was quoted. I didn't squabble, I had other estimates from other paint shops, so I just walked away.

And I thought Maaco's estimate was high. Geez. I mentioned the price to my friend who had suggested these guys, he laughed and said "are you kidding me". It must have been me. The one thing I want to say is, before you get an estimate from these guys make sure you do your due diligent and get multiple estimates from other competitors before making your decision.
Old B.
Aug 12, 2021
I have brought vehicles to Lakes before. They do very good work. This time, my 21 year old van had sustained a deep scratch across the driver's door. The entire door had to be repainted to achieve a paint match. This necessitated the removal of the door hardware. It was a bigger job than I had anticipated but the scratch would have developed rust.

My van is pretty pristine and I just couldn't face that kind of damage. The door is perfect. When I got the van home, I was going to load some stuff in the back and the hatch wouldn't open. The work done was nowhere near the rear door but the door was working when I brought the van in. I thought maybe one of the technicians had discovered and engaged some lock.

I called the shop and the adjuster said to bring it back. He took it into the shop where a technician discovered a broken piece of plastic lodged in the latch. The adjuster explained that the latch will work without the plastic part. They could remove the debris and I could go on using the door as usual or I could have the latch replaced. At this time, I opted to go on using the existing latch (sans plastic part).

If the latch fails, I'll have it replaced. The broken part was removed. The latch is working. The work was completed in about half an hour while I waited and they didn't charge me for the extra work. I appreciate that I was presented with an option. This is a good shop with a great staff. The technicians are skilled artists.
Taurus Toker
Jul 21, 2021
Very painless and fast estimating. I was stunned to be in and out so quickly. They had emailed estimate and photos to me by the time I got home. Not sure what insurance will decide but if my car will be worked on by Lakes I feel good about working with them.
Jamie Hoolahan
Jun 22, 2021
We had a great experience with a repair on our truck. They were quick to give me a detailed quote, I agreed, they kept the truck for a few days and then it came out as new. And on top of that it was cheaper then expected. Highly recommend.
Charisse P.
Jun 15, 2021
Unfortunately got into an accident. Filed through my insurance. It was a long 4 month process but the staff and auto technicians at Lakes Body shop made it easy to not worry about the hassle I had to go through. Very happy I made the choice to go with them. It is a 2 hour drive from my place but worth it because they're great, knowledgeable and made a hard process (with insurance) a little easier. I am grateful to their team for restoring my car to the condition it should have been the first time I took it to get repaired after the accident.
Jo L.
May 12, 2021
I recently had the rear bumper on my Camry repaired at Lakes Body Shop. The restoration was minor but done to perfection. However what really impressed me was the service I received from Dan. I questioned the repair on the rear sensors and Dan went out of his way to make sure I was satisfied that the testings on the sensors were done correctly. Lakes did a great job with the body work; insurance billing even though Lakes was outside my insurance list seamless; and their service was very professional. I am happy to say, now I have a body shop that I trust and can recommend with confidence.
James P.
Apr 21, 2021
Called on a Monday, brought my car in for a quote which they had in five minutes, got me in the next morning and out the door in a few hours. They helped remove an OEM spoiler and install an aftermarket one I had purchased. They even touched up the paint where some had come off when I had tried removing it myself and didn't charge for the extra work. Highly recommend!
Denise Jones
Mar 27, 2021
I want to say a HUGE THANKS to Lakes Auto Body for doing such an amazing job on my Camaro not only once but twice within 4 months. I was in two accidents that were both not my fault and I thought my car was going to be totalled. But Lakes fixed her up and made her beautiful once again. Speacial thanks to Joe whom I'm assuming is the manager or owner, for going above and beyond for me at a very upsetting time and gave me a rental car and put my mind at ease, when I couldn't afford one.

I was a pest because my car is my life and he never once got mad at me for calling and was completely sincere. I thank everyone at Lakes for taking awesome care of my car and bringing her back both times. I highly recommend this establishment for there kindness and wonderful work. Thank from the bottom of my heart
Steve Hanson
Dec 04, 2020
This shop was super on my Pontiac. My car is as older model with super low miles and I've driven to car meets where it gathered much attention. So after it was hit and damaged I wished to bring it back to perfection, and Lakes Body shop did just that. The color matching was perfect and it looks like a new car again. Cindy kept me informed during the time it was in the shop and they were all very professional. This is the shop you want if you are a perfectionist with your car.
Jerod P.
May 22, 2020
Very happy with my experience at Lakes. They did a great job fixing my front bumper and completed the work on time. They also coordinated directly with the insurer regarding payment. All in all, great work, quick, and convenient.
Brenda A.
Dec 08, 2019
I took my car for a repair there because my car had a bump on the on the passanger rear side. It was a bit weird in the beginning because the receptionist is kind of weird, she is not welcoming at all. In the other hand the person that took my file, Dan was very nice and accommodating, I took my car there just before thanksgiving and they worked on it fast in my opinion.

The team that worked on my card did a great job, specially Danny on the paint. Something that I really like was that you can leave your rental(if you got it from Hertz) there and the body shop will send it back. Overall everyone is very nice and efficient there, expect for the receptionist( she was not helpful even when I called to pick up my car). Regarding to the warranty Lakes Body Shop offers lifetime warranty, so that personally was a piece of mind for me.
Justin W.
Sep 28, 2019
Joe was great and helpful, the car looks great, the damaged area is smooth as glass now. I felt like the receptionist lady in the front was put off because I was trying to figure out the billing and she just wanted to push me out the door, made me think that she didn't like her job. Would have been 5 stars without her.
Becky R.
Jul 24, 2019
Everyone needs to make this there shop! They are awesome the treated my car and me with the upmost of care they are kind and do great work thanks guys!
Michael R.
Jan 14, 2019
Decided to have a minor dent repaired here even though their estimate was a bit higher than two others. Very nice folks when I dropped the car off. Repair work was fine but the final bill was higher than the estimate. I complained and was told the estimate didn't account for the special type of paint or process needed for the car. Although they said a military discount was applied I fail to see it.

I can overlook an error with the estimate, no body's perfect, but a high price coupled with exceptionally rude customer service when picking up the car on a Saturday insures I will not use them again. Today, next day after this posting, got a follow up call and apology for the unpleasant experience I had there. Impressed that my concerns were heard and a sincere effort made to make me a satisfied customer. I raised my rating from two stars to four.
Vin S.
Jan 01, 2019
I got an estimate from somewhere else that seemed just way too low and trusted my gut feeling for a second estimate that was closer for my folks who are new to the area and easy to get to in the event they needed to pick up the car. I came to Lakes Body Shop and they gave me a great estimate and decided just to pay cash for it rather than filing a claim with Geico.

From start to finish, they let me know what's going on with the car. A really unique aspect with Lakes is they have rental cars on site ranging from 20-$40/day out the door or you can contact Enterprise. Their cars are a bit older but do the job for the need. I am rating Lakes Body Shop for the service they provided and not because of the other ridiculous reasons people give a one star-REALLY PEOPLE-they let me know what's going on, what was missing, and straight up transparent company. Thank U Scott and car looks like brand new!
Thomas M.
Sep 20, 2018
Joe was great! Great customer service. Unfortunately, it was shadowed by the receptionist old lady. She was rude & impatient over the phone. I called to ask to see what's the status of the car a week after checking in my car. She was too lazy to want to help or look for the info, just gave a short "no update" answer. I called back later that day & got more helpful info from different staff.

When I come into the office to pick up the car she was rude and rushed. I didn't understand since I worked in customer service for 10 years. No one was in the lobby. She took the payment, then instead of handing my keys, she simply tossed it over the counter and said "There you go." The job she signed up for is a receptionist, she's the face of the company to provide friendly service. I think the company will provide better service without her. Old lady with flannel shirt, glasses.
Pearlina C.
Sep 26, 2017
Great customer service. We came here last minute on a Saturday to get an estimate, and there was only a select few places that were open on the weekends. However, we were in and out in about 30 minutes. Everything was very quick and to the point. We will be back to get our car fixed.
George T.
Aug 04, 2017
Took my vehicle here for repairs. When I took my vehicle home noticed flaws in the portion of the vehicle they repaired. I called the shop and spoke with Joe who said bring it by and we can take a look. Upon bringing it back I pointed out areas of concern and other issues. Joe told me he had done me a "favor" by doing what he did do. A favor?!? You have to be kidding me I paid you to do me a favor what a joke.

In trying to explain myself Joe then got in my face and raised his voice saying I had. I right to feel or act the way I was acting about there poor work. I then called he manager who could only close up the words of well uuuuhhhh I'm sorry. This place is full of liars and poor workmanship l. I'll never use them or even recommend them to my worst enemy.
Tracy Z.
Jun 05, 2017
This is my second visit to Lakes Body Shop. The staff there are very accomodating and professional. They strive at giving the best customer service and making their customers feel welcome. I recommend Lakes Body Shop to anyone who needs major repairs.
Tacoma
Apr 04, 2017
Took our GMC in to get fixed from a hit and run. Joe and his team did a great job and got the truck repaired in the time that he said he would. The receptionist was very friendly and helpful with questions regarding insurance and called Enterprise for us to come pick us up. They also made sure to clean the outside and inside of the car. We we're glad that we went with Lakes Body Shop. Compared to another body shop that we got a quote from, they were not nearly as thorough as Joe when inspecting the damage. He really took the time to see where there could be damage in places that were not as visible. Thank you Joe and Lakes Body Shop.
Joshua N.
May 23, 2015
The Lakes' staffs are wonderful and extremely friendly. I have used them 3-4 times in the past three years for my Honda CR-Z. They strive for excellence and 100% satisfaction! Moreover, David is a awesome! He has helped and provided additional small starch buffering assistance. Recommended! :) The only drawback I notice after my last huge repair was that, my car's interior was pretty dusty, dirty and starched, my driver door has new small paint chips and my passenger side has a few long marks. :(