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Kelly Imports Kelly Imports is the largest independently owned import auto service in Jackson County. Whether you need scheduled maintenance, emergency repair, or advice on buying a vehicle, Kelly Imports is here to meet that need. We have provided professional auto repair and maintenance since 1978 with the highest of standards. Our goal has been and always will be to treat each vehicle as if it's our own.

For more than 38 years, Kelly Imports has provided exceptional service for vehicles from foreign-owned companies and domestic vehicles while keeping up with the ongoing changes in the automotive industry.
Services
If you're in the market for a used car, consider bringing it to Kelly Imports for an inspection before you buy it. Most dealers want to sell a good product, but they can't know every car and most aren't technicians. We'll provide detailed information that can't be found online. A thorough, professional inspection from Kelly Imports will help you find the car that's right for you and it can give you some strong bargaining power. Drop off service is always available, just put your keys in our key drop and we will take it from there.
When your car begins to fail, you don't want to wait until the problem gets worse. At the first sign of trouble, bring it into Kelly Imports. With our expertise, any mechanical issue your car is experiencing will be fixed accurately in a timely fashion. It's hard finding a reliable auto mechanic that specializes in European, Asian, and other foreign vehicles.
Kelly Osborne opened his doors in 1978 with one goal in mind - treat each vehicle that is worked on as if it's his own. Working toward that goal, Kelly Imports is the largest independently owned import auto service in Jackson County. If you would like additional information or have any questions, please contact us today. We look forward to serving you!
Reviews (23)
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Russ M.
Jun 08, 2022
I'm kind of disappointed in the service I received on my vehicle. I had spent 1200 on a belt, tensioner and a brake flush. Granted it fixed the issue but I had asked them about a coolant leak I know was coming from engine. He said it's more likely just the reservoir when doing an oil change and they didn't find anything when test driving ex. I work at the dealership an know the basic automotive findings.

So I Pick it up and again asked about coolant leak as Wes just said nope Literally drove maybe 5 miles in a garage to look at a COOLANT LEAK ON FLOOR. Call the next day, all I get was to bring it back an I'm more the welcome to CHARGE Ya for more. What's Crazy is it was 850 just in Labor. Well, that's all I got
JennDan Stanton
Dec 31, 2021
They were great to work with. We needed maintenance on two of our vehicles. They worked with our schedule and fixed everything perfectly. Thank you!
Nicole G.
Sep 10, 2021
I won't take my car anywhere else but Kelly Imports. I recommend them all of the time. Bill & the rest of the service staff are always professional. They explain issues with the vehicle clearly and provide print-outs of everything that was looked at in the vehicle. They are extremely thorough, fair in price and do a great job! I trust Kelly Imports with my vehicle 100%!
Jim Y.
Aug 04, 2021
I Just want to give a shout out to Bill and the service crew at Kelly Imports. I've been to other repair facilities in the area and these guys are by far the most knowledgeable and professional. I strongly recommend them and will not take my Mercedes anywhere else!
Flip R.
Jul 16, 2021
Never again my Mercedes SLK 230 had more problems after they worked on it than when I took it in for motor mounts. Took it back didn't even want to look at it.
Brent Koors
Jun 16, 2021
Failed to pull the pin on the timing belt tensioner when they did a head gasket replacement on our '07 Outback. Took it back to them a couple times because of the rattling tensioner, only to have them tell is all good before it "jumped timing" and lost oil pressure. They denied it throughout a year of court proceedings including submitting falsified statements to the court regarding facts of the case.

Since they were able to pay an unethical lawyer to persuade a judge that we shouldn't be allowed to represent ourselves pro se as the law provides, we were only able to get them to settle for $1,000 instead of fixing the $4,000 in damage it caused. Run fast in the other direction to anyone but them.
Sam Forbes
May 10, 2021
I have an 05 Subaru wrx and had an alternator done here about a year ago, they replaced the battery and the alternator and ever since then my car has had a voltage regulation issue, since then I've tried to fix it, I've had 3 different alternators 2 batteries and I still have the issue. I've taken it to many mechanics since to try and chase this issue down but still no luck.
Jodi O.
Apr 12, 2021
Brought in my 2008 Mercedes C-class that needed some love. They were super friendly, great communicators and did what they said. No pressure help and they showed me the items that needed replacement. These guys know their stuff and I highly recommend taking your cars here.
Wes Barkley
Mar 01, 2021
Took my Prius for the ABS, traction control and brake lights all coming on at once. First they fixed one problem that did get rid of them, then after driving for a few days the problem came back, took it back and they found another problem that may have been the main problem, fix it and without trying to upsell me like most places would. Quite a few weeks later and the fix is going strong. 10/10 would recommend them if you have a Prius.
Amir Maleki
Feb 14, 2021
Very professional, upfront and honest pricing. Very happy to have found this shop! Would definitely recommend
Timothy Sayles
Dec 06, 2020
Excellent shop. Less expensive than the dealership, with high quality work and customer service. Highly recommend.
Katy Dilland
Dec 04, 2020
I was driving home on 94 to Chicago from MI when my car's oil light came on and gave me a warning message that I had NEVER seen before! I called my mechanic who was able to find Kelly Imports and direct me to them for assistance. They could not have been nicer! They were on a wait but they were able to get me in and fix the issue very quickly. Their prices were super reasonable, they got me fixed up and back ok the road to Chicago before too long at all.

I really appreciate them and if you are in the area and need a reliable and fair service provider; I totally recommend this shop. I wish I had extra thumbs so I could give them more than 2 thumbs up!
Ob
Jul 26, 2020
Does not stand behind their repairs. Went in for timing belt and water pump routine maintenance. One year later, engine needs to be replaced due to faulty replacement of the water pump and timing belt. Kelly would not repair engine. Kelly Imports happy to take your money!
Jessica O.
Jan 20, 2020
Had to have brake and rotors replaced. They gave me a great deal and didn't overcharge me. Really great service and they got it done very quickly.
Tony Frewen
Nov 09, 2019
I take all of my vehicles to Kelly Imports. Because I trust them. They have gone over and above great service at times in order to get my truck back on the road for a vacation. They are thorough, always communicate well with me and help me through the "fix list" that inevitably creeps up on aging vehicles. Bill, Wes, Bruce and Terry are awesome!
Paul Skinner
Feb 21, 2019
Highly recommend for any car service & maintenance, especially BMW. About a half hour shorter wait then the dealer, a little bit cheaper and did a full free inspection. Very thorough and detail oriented staff, Wes was exceptionally personable and polite. They didn't push or recommend any unnecessary service. Adjusted my cars computer service interval alerts to my liking and used all OEM materials. Really well versed in all things that go into maintaining a BMW.
Fergie Ferg
Nov 12, 2018
They never recommend unnecessary fixes. Kelly and Bill are the best! They keep my car in Tip-Top shape! Update: this place fixed my Honda after a drive in oil change place over filled my cars oil causing it to throw a rod. They kept me in the loop the whole time, and had my car running perfect when they were through. I will never go to another mechanic
Kimberlie H.
Sep 16, 2017
After a $4600 repair- which they said I should make or my engine would need replaced- two weeks later my engine needed replaced! I wrote the owner and he said I'd have to prove that in court-- not- "we'll take care of that"--- I was so disappointed!
David Shafor
May 07, 2017
I am extremely happy to the service that I have received at Kelly Imports. Kelly's is extremely fair and provided a very detailed assessment of the issues with my car. They worked with me to prioritize what items needed to be fixed and what items could wait based upon my budget. I highly recommend them.
David S.
Oct 18, 2016
I have taken my car to multiple places however Kelly's is by far the best that I have selected. I had a nagging engine light that no one could solve and they did. Their attention to customer service is top notch and is better than anyplace else that I have visited.
Alison M.
Mar 08, 2016
Kelly Imports is the BEST place to take your vehicle in Jackson, Mi! ESPECIALLY if you have a foreign or luxury car since they're aren't any Volvo, Mercedes, Audi, Volkwagen, etc, dealers in town. They're honest and informative about immediate concerns and future maintenance. They will help prioritize cost and analyze future concerns.

They go above and beyond to make sure every detail is covered. I'm so grateful to have such experienced and honest technicians right in our back yard. Kelly's save me a trip to the Volvo dealership and their work is just as good. Added bonus: a super friendly and informative staff who actually make you feel appreciated! Totally beats dealing with the dealership for out-of warranty repairs or general maintenance!
Mark Wyllis
Nov 14, 2015
Charged me for things without asking, neglected to tell me about issues, and I even suspect that they created an issue after I turned down a repair. I took my Saab 9-3 into them after having some severe acceleration issues, because they were the closest shop willing to see me same day. I had 5 quarts of oil and a filter in my car just waiting for me to find time to change my oil, so I asked them to do it while I was there.

This visit ended with them charging me $300 to clean my throttle body, neglecting to tell me about the giant crack in the sensor housing. $30 for the oil change, over-tightening the drain plug to the point of needing replacement. And $8 for washer fluid (without asking). This last part I can't prove, but they told me I needed an AC recharge. My AC has been down right frigid before this appointment, so I declined.

After getting my car back all of my AC line caps were missing and my AC blew warm air. To sum up this review, avoid this shop at all costs. They will over charge and find any way (to the point of creating problems) to charge you for work that you don't need.
Harry B.
Sep 05, 2012
Biggest ripoff auto repair shop in the country. They gave me an estimate of 600$ and total so-called repairs were 2100 and left the place drove 10 miles and had same problems but worse. Called them to ask if they would stand behind there work and they told me sorry but nothing they could do. Never, Never, Never trust them to repair anything, not even a Radio Flyer Wagon. Huge ripoff! 2100$ mistake!