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Jack Morris Auto Glass Let our family repair or replace the broken glass in your car, at your place or our shop. Jack Morris Auto Glass is the Mid-South's First Choice in auto glass. Our certified auto glass technicians will come to your work or home anywhere in West Tennessee, Middle Tennessee, Northern Mississippi, Crittenden County Arkansas, Southern Illinois, or Western Kentucky to repair or replace your broken, cracked, or chipped windshield, door glass, back glass, or other car or truck glass.Or you may visit one of our ten convenient locations in Memphis, Jackson, Nashville, Hendersonville, Columbia, or Paducah.
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Jack Morris Auto Glass focuses on selling and installing auto glass. We repair or replace chipped, cracked, and broken glass in automobiles and other vehicles. We sell the best glass and use the best technology and methods in the business to protect your safety. Jack Morris Auto Glass was founded in 1951 with a service station shop near Sun Studio in Downtown Memphis.
We aim to be a good and supportive place to work and earn a living for all employees. We have a family atmosphere, and we help each other out. We empower our employees to solve problems. We want each employee to have the opportunity to be happy working at Jack Morris Auto Glass for many years. There is no mission without margin. We must operate efficiently and profitably so that we may sustain our business and keep making employees and customers happy.
Our happy customers have made Jack Morris Auto Glass the largest installer of auto glass in the Mid-South. We offer the largest inventory for those hard to find parts, and we stock glass for both American and foreign cars and trucks. We also carry a complete line of parts in stock for same-day service.
An objective, third-party survey company, Customer Research, Inc., asks our customers to score our service. We consistently receive the highest customer scores in the nation. Recently we achieved a Net Promoter Score (NPS) of 96.2, the highest score in the nation for customer happiness and loyalty.
Reviews (35)
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John Howell
May 21, 2022
Really nice people, but got home after going to their shop. I was told there was no chips after thinking I saw them, just to go back home clean windshield better and found some chips.
Beth Hayden
May 17, 2022
Highly recommend! Not only did they do an amazing job on replacing my windshield, they did it in a timely manner and even quicker than they promised! It's not often you find businesses that do even more than they promised. The customer service is top notch and they did an amazing job at keeping me informed. Service: Auto windshield replacement
Karen Hedgecoth
Mar 07, 2022
Dustin was very professional and went above and beyond to repair my windshield on my car. Even after the insurance gave them the wrong info for the glass the first time. So glad my local insurance rep recommend them for my glass repair.
Chris Franklin
Feb 22, 2022
Friendly, competent techs! I had 2 stone chips on my Kia Soul windshield and they fixed both for 1 fee. Great job! I honestly can't tell where the chips were repaired, crystal clear and no distortion.
TimothyRGaines
Jan 21, 2022
We wrangled for 6 months with another company who couldn't keep track of the glass they said they had. After four or five canceled appointments with them, we contacted Jack Morris, and I wish I would have done that from the beginning! One phone call was all it took to set an appointment to which the technician was on time and incredibly helpful. I strongly recommend using this company!
Steve Doerr
Jan 19, 2022
Jack Morris was great! They replaced some glass in my early model pick up that other glass companies wouldn't even bother to try. Had some issues with parts but they navigated those to finish job. Special kudos to Randy and his experience and professionalism. Services: Auto rear window replacement, Auto windshield replacement
Christian R.
Oct 29, 2021
Very professional, punctual, and the work is quality. Very nice folks I called on Wednesday for a new sliding glass window in my truck and it was installed the next day at my home! Hard to beat that service.
Mitzi C.
Sep 30, 2021
Christopher A. did an awesome job on replacing my windshield. He was polite and professional and courteous. Would highly recommend this business for all you glass needs
Bluebreezi
Sep 22, 2021
David did an awesome job! Not only he replaced my window quickly, he taught me basically how to take care of my car in general haha. I had to schedule the appointment two weeks in advance but it's not a big deal. I understand and I am happy for y'all that the business is doing well. Hopefully my window never crack by a rock again but if it does, I will def come back here.
Drew Patterson
Jul 18, 2021
Got a chip in my windshield this past weekend. Decided to swing by Jack Morris on my way home from work today to have them look at it and make an appointment. Turns out they were able to do it right then and I was out of there in 20 minutes with a much less noticeable chip that now hopefully won't get any bigger. Was also planning to just pay out of pocket, but Kristy was knowledgeable enough to know that since I am a Liberty Mutual policy holder they would wave the deductible for windshield repair.
Tony C.
Jun 26, 2021
After hitting a poorly patched road in Nashville, my windshield cracked and needed to be replaced. I called and made an appointment and they came out to my home to do the replacement a few days later. Larry, the tech was friendly, didn't mind that I came out and checked out the process a couple times. Within an hour, the windshield was installed, everything was clean and he had a credit card scanner to finish up quickly. Plus, the glass has a lifetime warranty as long as I own the car which is a great feature.
Lily C.
Jun 03, 2021
It was easy to call and make an appt. - they called the day-of to reconfirm - and they arrived at my location when they said they would. I appreciated watching the whole process. there's a lot involved and I was impressed! I would definitely use them in the future, and highly recommend them to friends and family!
Ernestkaye
Jan 23, 2021
I inquired about windshield replacement on my Lexus coupe via Jack Morris's online information form. Sherese replied quickly, requesting my car's VIN number. although it took me a whole day to get it back to her, once she got it, she had me booked for the very next morning- in my driveway, at a very good price! My technician/installer David O. called me and let me know he'd be arriving in 20 minutes, and he pulled in right on time.

He was friendly, his work was quick, clean and professional. One hour after he arrived, I was swiping my card with David and amazed at how seamless and easy my experience with Sherese and David was. I HIGHLY recommend Jack Morris for your auto glass needs!
David M.
Dec 02, 2020
I appreciate the leadership of this company and their solid values. Some technicians can stand more training but overall will say I am pleased.
Ana V.
Apr 02, 2020
After my window shattered from the March 3 tornado, I reached out to three auto glass repair shops and found that Jack Morris offered the best deal. I booked my appointment and Lloyd came out the next morning and fixed my window in about 20 minutes. I recommend Jack Morris Auto Glass to anyone looking for high-quality repair and a positive customer service experience, at a great price! Thanks Lloyd S. and Stephanie M. for getting me and my car taken care of!
Betsy G.
Feb 06, 2020
I could not recommend this place more! Their team was incredibly quick, professional, and friendly. I needed a part and they were able to have it delivered that day and installed it the next morning. Made a stressful situation stress free! No doubt I will be coming here again, have recommended it to so many friends in Nashville already!
Joe J.
Nov 18, 2019
We had two windshields replaced by Jack Morris auto glass and everything was perfect. The installer and the glass was flawless. Over the years we have had windshields replaced by big name companies but Jack Morris is the best by far.
Sara Arnold
Nov 06, 2019
I have had such good experiences with Jack Morris Auto Glass. They are honest and transparent with their quotes, on time for scheduled appointments and thorough with work they have done on my vehicle. Steve was super helpful in explaining all the steps he was taking in repairing my rear glass and made sure I understood what was going on. They also came to my house and replaced a front windshield some months ago and were timely and professional. 10/10 would recommend. Thank you, Jack Morris, for being a standout in an industry that is hard to navigate for those of us that don't know much about cars and repairs.
Jane T.
Oct 28, 2019
I could not have asked for this to go smoother than it did. Wonderful customer service. The ease of scheduling my service, giving my information including insurance could not have been quicker and easier. I had to reschedule not only the date and time but the location. The gentleman that I spoke with was so accommodating. He was very professional and did take care with my car. I would use them again and I do highly recommend them to you.
Felix G.
Oct 03, 2019
Incredible customer service experience. If I could give them triple five stars I would. Went from having a really bad morning realizing car had been broken into (smashed window) to being delighted to learn the not only would my window be fixed same day, they would come to me to fix/replace at no additional charge. Delightful customer service. If you need glass replaced, you MUST use these folks.
Allison N.
Mar 01, 2019
I cannot speak highly enough of the whole team. They replaced a windshield in May (on time, polite, and great work) and I had a leak I my car during the crazy rain last week and I took it to the dealership who checked the sunroof drain lines (who knew those were there?) and said they were clear and said I should have my windshield checked. So I did. Timely, polite, professional Matt started with the sunroof. guess what? Drain lines clogged.

He got the driver side cleared, but couldn't clear the passenger side so I took it into their downtown location and they fixed the problem! They also checked the windshield and it was fine! Great team! Great service! You will not regret your decision to use them!
Amy T.
Feb 04, 2019
This place is fantastic! My husband broke our back windshield over the weekend (long story) and by the end of the day Monday this company had the piece ordered and installed perfectly at our home. I can't comment definitively on the price because I didn't call around (ain't no one got time to deal with that!) but it seemed reasonable and not at all out of range for the size of the glass, the installation, the mobile service and the time it took to get it done correctly. Just really first rate service, which I personally can't get enough of!
Rich P.
Nov 01, 2018
Excellent! Glenn P arrived at my home last week to replace the windshield on our Explorer. Within a few minutes he brought to my attention that the previous installer had improperly affixed my current windshield. In addition, there were broken parts and an abundance of glue in improper areas. Glenn conveyed the issues to his home office and also spoke with a rep at my insurance company.

The replacement parts were ordered and Glenn returned within a few days. He did an excellent job! Glenn was very professional and frankly a joy to have working on our vehicle. I recommend Jack Morris for your glass needs.
Bonnie H.
Jul 25, 2018
My car was pelleted by a rock on the interstate on the way to work. I emailed my insurance company right away and they recommended Jack Morris Auto Glass. I had gone with another national chain for previous vehicles but trust my insurance company. I called Jack Morris Auto Glass right away and the trucks had already left for the day. No problem as I could still drive okay.

Because the damage was in my line of vision we had to have the entire windshield replaced. Steve was great, called me this morning and told me what time he'd be here, and was right on time. He did a great job, was very professional and personable, and I know where I'll be calling if anything ever happens to our vehicles again. And, a lifetime warranty!
Tam M.
Jul 11, 2018
Excellent service start to finish! I have been to their shop on Saturday and have had Glenn on the mobile store come to my house! They are professional, friendly, very competent, and an all around incredible business! If you are looking for auto glass replacement, this is your place! You will not be sorry. I have used them four times in three years and love them!
Coby B.
Oct 13, 2017
Ok we got our truck broken into our first night of our trip and Jack Morris glass was so quick and friendly and helpful and fixed our vehicle same day dealing with our insurance. Great Company
Helen Gaye B.
Aug 23, 2017
My insurance company referred me to them for a broken windshield and they were great. From Sherese (I may not be spelling that right!) who handled my claim and and ordered my glass to Steve who came to my office and installed the glass, everyone was professional, friendly, and set expectations that they exceeded. I highly recommend this company!
Janette C.
Jul 17, 2017
I had a small rock chip in my windshield, which turned into a crack over a foot long on a drive back from Canada. I was able to call Jack Morris and get scheduled for a windshield replacement at my apartment while I was home between road trips. It was convenient to schedule. The price for my windshield was a little high but it is because of the rain sensing windshield wipers.

Lucky me! The gentleman who came out did a great job! He was on time. He was fast changing it out. I have been through several rain storms since and have had no issues! I appreciate their service, fees and flexibility! I would definitely recommend them to others.
Linda H.
May 23, 2017
I found myself in a bind while visiting downtown Nashville on a scorchingly hot day: my electric window was stuck in the down position. A quick Yelp search led me to these folks.just a five minute drive from where I had parked. They said I could come over and they would work me in. Two technicians took my door apart & identified the problem. They did not have the needed part but made suggestions of places that might.

I asked if they would restore the window to the up position, reassemble the door and let me pay for the labor, as I preferred to have it repaired at my dealership in Louisville. They were most agreeable and charged, what I felt, was a reasonable fee. Every employee with whom I dealt was pleasantly helpful. These folks helped me out and I am happy to recommend them to you.
Jess R.
May 03, 2017
Wow! Not only did these guys mess up my driver's side door today, but they also left a screwdriver on the windshield under my wiper, so as I was just driving down the highway and flicked my wipers on, it broke my windshield again and my left wiper! I will be going back tomorrow expecting a full refund and a new windshield. Do not go here. If they treat me right tomorrow, I will update my review.

If they don't make it right, I'll post the photos I took yesterday and today. I also have some kind of wrench on the floor of my car that they left in here. Amateur hour? Must be! Waste of my time? Yes.
Dylan P.
Mar 03, 2017
I've used this place a few times. Even though I can't speak for pricing because my insurance takes care of it, the customer service is beyond exceptional and the fact that they come to my work is absolutely invaluable. They get the job done quickly and perfectly. I've never had an issue with my windshield after they installed it. They're always very friendly too!
Michele M.
Jun 04, 2016
My new go to for any auto glass needs. After two cancelled appointments by Safelite I went with the recommendation made by the Honda service Dept where I take my Civic (They don't repair glass). I called Jack Morris right after Safelite cancelled on me the second time. Jack Morris had someone out the next day. The young man who did the work was so pleasant and informative.

He did a wonderful job and at a better price then what I was going to be charged by Safelite. I'm very pleased and am happy to give Jack Morris Auto Glass this positive review.
Eileen V.
Dec 10, 2015
I needed glass repair for windshield. The best time for me to have this completed was early in morning but that meant I'd have my 18 month old granddaughter with me. As I'm getting out of the car and attempting to clasp the back buckle of the carrier. ( yes I was having trouble). Out came a male employee asking to help. He bucked it and helped carry in diaper bag.

While they worked on my car every employee that came thru door spoke to me and gave attention to my granddaughter. The glass repair was better than I expected. There is approximately the width of the lead out of a number 2 pencil. Now just the lead only width. They will get all my business and be recommended by me. Workmanship, customer friendly, timely, easily accessible and hours of operation. And they will come to you. They have mobile units. You have to give them a wider range of time for mobile unit because they get it right no matter how long it takes.
Corey L.
Jun 06, 2015
These guys stand behind their work. I had a windshield replaced four years ago, and have had leaks off and on since then (possibly because it rained the day it was installed). Every time I brought it in they've done maintenance with no questions asked. And today they are replacing the whole windshield for free. Regardless of the bad luck I have had- and even if this leak turns out not to be the windshield - these guys take care of their customers, even years later.
Cory B.
Feb 09, 2014
My wife's car had a cracked windshield that needed replacing. Our insurance agent referred us to Jack Morris. Because of his referral, the auto glass company gave us a discount of about $60. They did a great job replacing the windshield, and we haven't had any problems since then. The reason I'm giving 3 stars is that the customer service was a bit lacking.

When I first walked in, having made my appointment by phone, no one greeted me though both people at the counter looked up at me when I entered. I didn't know which person to go tom so I just chose one and she was really quite. She found my paperwork and asked for my key. Told me it would be aprox 2 hours. I left and came back about 2 hours later.

Same thing! 3 people at the counter look up at me when I walk in and no one greets or asks how they can help. Walked up to one and paid, received my key and left. I'd likely go back if I needed to because the price was decent, but customer service would've made a big difference.