Independent Subaru Repair

They did a great job inspecting my car. They let me know of future repairs i would need to make but also let me know they would keep track so I wouldn't need to. I appreciate that level of service. The charge for an oil change and replacing my brake light was incredibly reasonable. Service was fast. Service: Oil change

Deb and the crew at Suburb Service are the most knowledgeable, honest, and reliable folks in the auto service industry. I wouldn't take my Subaru anywhere else! If there's something they know I can't afford, they kindly point me to a safe, cheaper alternative or provide advice on top priorities. They kept my first Subaru running for nearly 20 years, even while I was on a college budget! Thanks to Suburb Service!

They have serviced our WRX, Impreza and now our outback. Their work is thorough and they stand by it. I've only had positive experiences here and couldn't imagine getting my Subarus serviced anywhere else.

Honest shop with honest pricing! They got me in fast and got my car back in no time. They text you a very comprehensive report before begining services so you know exactly what's needed, the urgency of the different issies, and what you're going to pay. You can even text back if you're too busy to call!

Hands down the best service center I have ever used. I have now been through two generations of owners and the quality continues. They provide you with personal service with exceptional quality. They follow up to guarantee satisfaction, and remind me when service is due. Services: Auto engine diagnostic, Brake service & repair, Brakes, Tires, Oil change

I will never take my Subaru any place other than Suburb Service. They are honest, knowledgeable and super customer friendly. Services: Brakes, Oil change, Battery

The part I needed to fix my heater ended up being about $100 less than another place quoted, and the total amount was also less than expected! I also had them change my wipers and headlights, which were 2 things I could never make time for. Both days they were able to get the repairs done the same day

I have all my work done at Suburb Subaru. There isn't that much of it because. I own a Subaru Legacy which is pretty damn rugged, with 210,000 miles. I can rely on Suburb Subaru to let me know what might need work in the future so I am not surprised. So I am not about to take my car to a cut-rate place to get some work done because it's a nickel cheaper.

Actually didn't expect such great service. Great communication through advanced customer technology, immediate detailed updates through text message, above and beyond assistance ensuring reasonable rates for service and a very satisfied experience. I found my new Subaru expert!

This place being conveniently located right across the street I called in looking for help with my Subaru WRX having electrical issues. I was not able to self diagnose it and it now being stuck in the garage this seems like a good to place because after all "all we do is Subaru". I was quickly shut down when I asked is your car modified. No questions about what was modified just "is it modified ".

I mentioned my exhaust is modified but again was reminded "we do not work on modified Subarus ". So I called my girlfriends a Japanese Auto Care in Lynnwood and they took care of the problem no questions asked. It ended up being a faulty positive terminal connector. Two stars for the convenient location, one star a misleading sign and another one star for being squares.

I've been here multiple times now with two different Subarus and I've always appreciated their great service. Friendly and personable staff. Free loaner car! They may not be the cheapest but they give it to you straight and don't convince you to sell your car when there's a big repair (like other places I've been to). They are totally worth the money though, they check everything even when you're just their for an oil change. I highly recommend this place if you love your Subaru as much as I do!

Did not receive professional communication from office staff members. Did not make it through the door to have work done. The disorganized office staff made me feel as though I could not trust this shop in knowing my work requests. It almost seemed as though I had little say in the matter having to have explain what i would like done to my car multiple times. People need a shop that can do better.

I had a burning smell in my car and I couldn't figure out what it was. Most Subaru dealerships wouldn't squeeze me in and only had appointments a month out. The team at Suburb took my car in the next day during their oil change hours and took a look. They gave great advise and ultimately helped me find a solution. Definitely coming back, nice people and quick service.

I love this place. Extremely efficient, communicative, prompt, friendly, personal - I cannot say enough nice things about this place. Did some repairs on my car - they gave me free oil change credits for the next two years! Standard type of service for this place! I knew I loved this place but I never knew how much until I recently was forced to schedule an airbag replacement due to a recall for my Subaru and experienced the complete disorganization, chaos, delays, poor communication and missed deadlines/promises of Carter Subauru of Shoreline. This place is the best car repair and maintenance place I have ever dealt with in my life (Carter Subaru of Shoreline is hands down the worst.)

Excellent first time experience here, office staff was friendly and highly knowledgeable. The routine service was complete in a timely and professional manner. Will be seeing these folks again in another 3k Miles!

Brought my car in to have the AC worked on. A couple days later I noticed bolts were sitting loosely in the well under my windshield wipers and my check engine light turned on. Had to take the car back to have the bolts put back in. Never received an apology, instead they said it was because my model Subaru is unusual and "they don't make that mistake with other models." Then they wanted to charge $107 to tell me what was causing the check engine light to turn on.

All they do for that money is plug a computer into your car and read the screen. Other places do this for free, particularly when there has been such a huge customer service failure already.

I had front and back brakes done at Chucks Auto Repair in Maple Leaf neighborhood on Roosevelt in October 2017 because of squeaking. January 2018 they had to redo the front brakes because my steering wheel was shaking and I was under warranty. At that time, Chucks wanted to also charge several hundred dollars to repair "something else" that might be contributing to the brake problem.

The explanation was vague and obscure, and Chucks admitted this additional repair may or may not correct the brakes - so I opted not to do it. Besides, what are the odds the brakes would go south again? So Chucks redid the front brakes (Jan 2018) but said they were no longer under warranty because I didn't opt for the additional repair! Hmmmm. April 2018 my steering wheel started shaking again.

I went to Suburb who REPLACED my front brakes - versus just re-surfacing them - and for 30% less than Chucks. Until Suburb explained the brake resurface versus replacement process in detail, I did not know that Chucks was just resurfacing them. Whereas Suburb replaced them! Suburb gave me a loaner car for free and was done in 5 hours. I am so happy to find a place I can trust!

After six months and 5 different mechanics, Suburb diagnosed and got my 2004 Impreza back on the road! I would not hesitate to recommend Suburb for any Subaru service! Thanks for the excellent service Candice!

I brought my car here to have them mount, balance, and install new wheels, tires, valve, and tmps sensor, because they were cheaper and a local Subaru shop. On the day I brought my car in, initial greeting was "what do you want?" And at pick up, I got "Well this was a waste of our time". They are not very friendly people. As for the service of the vehicle, the couldn't even install the valve stem.

They called me mid day and claimed I purchased the wrong size TPMS sensor and said the sensor does not fit in the "TPMS hole" on the wheel. Absolutely does not make sense to me. they claimed I need to purchase new ones from the dealership ($120/piece) and then reschedule with them again to do it. But the problem they were describing was the valve stem, not fitting in the valve stem hole on the wheel, a valve stem assembly only costs $6/piece.

Then they told me that the TPMS Sensor and valve stem is one unit and can't be purchased separately and aren't interchangeable. At that point, I had to cancel the service request because I did not want them working on my car, when they were giving me incorrect information and argued that I'm wrong for trying to correct them. Picked up my car, took it to Les Schwab and they performed the mount, balance, and install of the new wheels, tires, valve, and tmps sensor flawlessly, without any issues, and with all the same parts I provided to Suburb Service.

I would highly recommend paying a little more and taking your car some where else where there are more knowledgeable and friendlier staff. DO NOT TAKE YOUR VEHICLE TO SUBURB SERVICE! you get what you pay for.

Excellent, expert Subaru service with unsurpassed knowledge and customer service. Your Roo will love you after a visit.

I got my 60k service done here and I was VERY impressed. Fast, reasonably priced and awesome customer service on what was going on with my car throughout the time it was there. Thank you suburb service! I will be back for my next service!

I want to thank this team of professionals for their great service and knowledge. They all take a lot of pride in what they do and it shows. If you own a Subaru and need service of any kind I would highly recommend calling this business before any Subaru dealer service (re-calls excluded;) I was a first time customer this week and will be a lifetime customer going forward as long as I own a Subaru in the Seattle area. THANK YOU! A+++

I was driving to the mountain and my tires pressure light came on. I was so nervous and just pulled into this service station. I don't even have a subaru! They were so kind and filled up my tires. They totally saved my butt and my ski trip! They were SOOOO nice about it! I'm so happy with them and recommend them for sure!

I couldn't have been happier with this place. I took my car there after being told by the dealership that I needed a whole new transmission and rear brakes which would have set me back about $10,000. Candy and her guys took a closer look at things and figured out that it was only a component of the transmission that needed to be fixed. She explained everything to me in easy to understand terms, let me make my own informed decisions and repaired my car for $7000 less than what I was quoted at the dealership.

They were timely and thoughtful- they threw in a complementary oil change on top of the repairs! I also was able to coordinate with the business next-door to get my windshield replaced concurrently. Wonderful service, would not hesitate to recommend them to anybody!

Super friendly and honest service. Been coming for years and I'll keep coming back. Definitely would highly recommend. Only downside is that they are closed on the weekends.

Called these Jokers up looking for someone qualified to do a transmission swap for my Subaru SVX Alcyone. These cars are notorious for having transmission problems because of the heat build up due to the close tolerances in the transmission and rebuilding them seems not a great idea since they are faulty design. I have done a little research on this transmission swap and although there is minor modification to the drive line (2 inch extension) and a few other small details, it is a pretty straight forward job that any qualified mechanic could do. Considering the fact that this company claims to be Subaru Experts i thought they might be able to help me get the job done.

The lady who answered the phone was quick to inform me that they have not and will not do this job. I never heard of a Repair shop that SPECIALIZED in a automobile brand but refused to do repairs on that brand. Considering that the SVX was Subaru's flagship car in the 90's with a sticker price of over $40,000, Any shop that claims to be the Experts on the subject should be able to handle the job.

If these folks dont have the kind of skills required to do a repair that is not in the repair manual, I would not trust them to do any repairs at all. I called a friend who has a similar car to mine and was referred to East Valley Auto Repair in Kent and when i explained my situation to them i was told that as a company SPECIALIZING in SUBARU they do 6-10 transmission swaps a year on these kool old cars.

I was given a basic quote of around 10-12 hours and then told it would be Thursday before they could get started. The level of professionalism that was so sadly lacking at this local repair shop was definitely displayed by East Valley Auto Repair. Maybe hiring someone capable of thinking outside the box to answer the phone could benefit them greatly.

Have been wanting to take my Subaru to this place for awhile. I just never got around to it because let's face it, Subaru's don't break down very often :- Anyway, I had a couple of minor problems. A check engine light that the code reader said was an air sensor, also a wiper switch problem. They quoted me $660 for the sensor & $640 for the wiper switch.

I took the car back, not having them do the work. Got home and sprayed some electronic cleaner on the sensor that cost $7. Then pulled apart the switch and cleaned the contacts on the wiper controller arm. Took me 1 hour of my time plus the cost of the can of electronic cleaner. Everything works great! This place way overcharges for parts & labor. Buyer Beware!

Took my poor Subi forester here after many headaches from others. They inspected the first time, proposed the obvious (can seal), not so obvious but needed (timing belt, water pump. etc). Several weeks later my radiator cracked and took it to them for repair. We did the necessary (radiator, can seal) and not no necessary (water pump, timing belt etc).

They also suggests temp control module (80.00), as this was damaged when overheating occurred. 2100 dollars later, engine is the same, although no cam leak (yet), and temperature gauge still does not work. They said engine needs removed and gauge at cluster and wiring harness needs replaced (engine removed) for 2400.00. they informed me of this when it was pay time, and didn't even blink an eye. Funny, I never see mechanics there, only the mom and daughter team w the crazy dyed hair dos. Would I recommend. No way, especially since they didn't even change the oil after all that work. Check Yelp, they have best reviews ever and are true!