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Horizon Auto Center No matter what you drive, our team of trained, professional technicians is here to help you out! We are an independent, locally owned repair shop that takes pride in our work and serving the community that we live in and love. Lucky for us, the largest lifestyle magazine in Texas has a strong pulse on community favorites in the service industry. From Doctor's to Dentist to Auto Repair Shops the community votes on their favorites. We have been humbled for the past 9 years in a row to win Living Magazine's Readers Choice "Best Of" Auto Repair Shop for Rockwall/ Rowlett and we are going for 10!
Services
Proudly serving the Rockwall, Heath, Fate, Forney, Royse City, Terrell, and surrounding areas for over 20 years, Horizon Auto Center is "Your Dealership Alternative" servicing all makes and models with a European specialty. Our technicians have the highest-level certification East of Dallas and are capable of handling anything from a tire stem, oil change, and wheel alignment to vehicle reprogramming, spark plugs and engine work and so much more. We are a NAPA Gold Certified Auto Care Center and earned a spot in the top 2% of more than 14,000 NAPA Auto Care centers nationwide.
We are proud to be a locally, family owned auto repair shop servicing the Rockwall community for over 20 years. Our team of experts are ASE Certified which gives you the peace of mind that you are getting quality repairs from highly trained technicians. We are proud to say that our shop is AskPatty Certified which means that we go out of our way to make our female customers comfortable while in our shop. We explain the repairs in terms that is understandable.
Get approved and finance your next tire or wheel purchase at Horizon Auto Center, serving Rockwall, TX, Heath, TX, Fate, TX, and surrounding areas. You don't need an established credit history or good credit to be eligible for financing. To be eligible, you must be 18 years or older, have an active checking account, and have a steady income of $1,000 a month or more.
Have you ever gotten into your car on a particularly nasty morning - hot or cold - and turned the AC dial, only to find that the opposite temperature air that you wanted comes blowing out? Or worse? No air moves at all? If you've been in this situation, you probably remember how miserable that drive was, either freezing or sweltering in the heat.
Reviews (37)
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Steve Thomas
Jun 18, 2022
Excellent and thorough inspection, great attitudes, and swift service. Only one negative - due to their services being in demand (a good thing), the wait time before service begins is a bit much. But, the actual time for the service is pretty quick! Great folks here! The only place east of Dallas that I'll take my BMW.!
Mike Michigian
Jun 16, 2022
I will continue to go back to Horizon. We are new to town, and it is the first place we tried. Jason and his staff went above and beyond to get our trucks back on the road right away. Super friendly, and fair priced. Shop was clean, customer lobby was comfortable and clean. Excellent all around Services: General repairs & maintenance, Tires
Delainey Asher
Jun 09, 2022
These guys were super quick and friendly. The quote process and approval was easy, and they fixed my door handle which was a super random request on my end. Their prices were also super fair. Will 100% be using them for all my car service needs Service: Battery
Shanda Jimeson
Jun 01, 2022
First time using this shop and I was thoroughly impressed. Devin and his team were quick to help me and the services were completed in a timely manner. I got to see more exchanges with the team and customers and you can tell they receive a lot of repeat business- which is a sign of great customer experiences. Top notch service! I will be back.
Melton Household
May 17, 2022
I have never gone into a shop for an oil change and gotten ever single detail looked over on my car. What a great experience they took photos of everything you could think of and sent them to me in a link so I could easily know what needs replacing and what's good to go. Super detailed and honest. Very fair pricing as well. I paid $120 for BMW oil change special oil was requested by me as well. It's usually about $180 at the dealer
Brian Davis
May 12, 2022
Had a flat tow package and rocker bars installed an my need Jeep. They did a great job, worked around my schedule and the price was fair. I really like that you work with an expert that can really help guide you to make the best decision on the parts to use. Joseph was fantastic. Service: Auto body & trim replacement
Sloane B.
Mar 17, 2022
I took my vehicle here to get the engine checked out since it was making a strange noise. The shop was very busy so I left my car there for two days. The technicians and office staff were very responsive and kind. They could not find any problem, so they returned my car and recommended I come back if anything worsened or became more prominent--all at no charge.

I am a 22 year old woman with no experience with cars, but Joseph who helped me was never condescending and he didn't try to scam me. I am very happy with the way I was treated and will be coming back whenever I have a need.
Ron Bukovitz
Mar 09, 2022
I have been coming to Horizon Auto ever since I moved to Heath. Up until yesterday I have been happy with their service. Yesterday I had previously made an appointment for a routine oil change for 12:00 noon. Arrived 15 min. early. They finally finished the oil change at 2:00pm. What is the purpose of making an appointment? Several persons came in after me and let before me having gotten the service they requested.

Finally when it was my time to leave and pay my bill I received another shock. My bill was over $72.00 for the oil change. I asked why. They said it was synthetic oil which I never asked for. Horizon has done my oil changes since 2011 and I have never received synthetic previously. When I asked why, they said I never specified a regular oil change. Horizon has all my old records for my vehicles. All they had to do was look at them. THAT IS THE LAST TIME FOR ME AT HORIZON AUTO. Not the same Horizon Auto that I remember!
Meghan Devlin
Feb 15, 2022
I walked in first thing in the morning after a failed attempt to make an appointment online, and they took my car in no problem! They were able to do what I was asking and kept me updated along the way. The customer service was great and everyone was so nice. We will be taking our other cars back and recommending our family do too! Services: Oil change, Battery, General repairs & maintenance
Cassandra Gilmore
Feb 15, 2022
I've heard nothing but great things about Horizon Auto Center so I finally made my way up there and everything I heard was so beyond accurate! I brought my truck in last week and was helped by Devin Henry and Adam. They were super helpful and extremely knowledgeable! My truck was fixed in a timely manner and I couldn't be any happier! I will definitely be coming back again and again. Keep up the great work guys!
Glen Parnell
Jan 23, 2022
This place is the best! I took my Range Rover here for service. Done in 3 hours, inspected and at a reasonable price. The staff are awesome, very prompt and they actually care about your comfort and safety!
John L.
Jan 14, 2022
Just moved to Heath and needed a facility to inspect my vehicles. Stopped in and was greeted by Chad, the service adviser and I must say, he was courteous and very professional. During the vehicle inspection of my Cadillac the technician Devin, noted that my engine mounts were worn and needed replacement. I was very impressed with his knowledge and ability to diagnose and articulate the problem, when I was oblivious to anything wrong with the car.

As such, I went ahead and had the mounts replaced and amazed as they were able to complete the task in one day! In closing, I highly recommend this shop and want to say "Thank You" to Chad, Matt and Devin, as their diligence and professionalism was second to none!
Mrs. Beverly
Dec 28, 2021
Horrible, they do not take responsibility of their repairs. Change parts that doesn't need to be changed.
R. Lat
Dec 20, 2021
Amazing, Friendly Sercice! Reasonably priced and fast! Definitely found a customer for life! Service: General repairs & maintenance
Eric Connelly
Dec 14, 2021
I worked with Horizon to order and install a tow brackets for my truck to be pulled behind an RV along with new tires. Their prices were competitive and their service was excellent. They reach out to keep you updated and are genuinely good people. Would highly recommend them if looking for a shop in the area with specialized skills. Service: Tyres
Denis Curtin
Dec 12, 2021
We were having issues with my sons heater in his truck and we ran it by Horizon Auto Repair to get it checked out. Met with Chad and he looked under the hood, started up the vehicle, and checked a few things. It turned out to be a very simple fix and he took care of it. Asked him what I owed him and he said no charge. It is nice to know there are still good, honest businesses out there. We will definitely go back to Horizon Auto for future repairs. Thanks Chad!
Bryan Hsu
Dec 04, 2021
I had my car towed in the afternoon on a work day because all the motor oil leaked out. I got everything taken care of through the phone without having to go in until I picked up the car. I received text and email updates and got a call as well when my car was ready for pickup. It only took a few days. They were recommended by two friends.
Janis Wheeler
Nov 29, 2021
Horizon services are professional fast and the people are always smiling. This is a great place to take your vehicle when you need servicing. Today I only had a vehicle inspection done but it was so fast and I had so many things to do I was so appreciative.
Julie Hunt
Nov 26, 2021
Every employee that I saw/met in the office was so kind and helpful. I was there to get an inspection on my car because I just moved to Texas and I got do much more than amazing customer service. I would definitely recommend Horizon for any car service you need.
Dawn Krempl
Nov 22, 2021
These guys are so sweet and took care of me. From the owner to the mechanics to everyone in the office, all went above and beyond what they had to. Thank you guys so much and I will definitely make the drive back for any of my vehicle needs. Services: Tyres, Oil change
Beth Ferris
Oct 22, 2021
I had a headlight out on my van. I was at another shop getting new tires and asked them to fix it for me. They tried but said it wasn't the bulb and thought it was a sensor or something else. Went to Horizon and they got it fixed right away. It was just the bulb. Very professional and friendly. Service: General repairs & maintenance
Tango Duke
Oct 05, 2021
My vehicle died in the Tom Thumb parking lot and I had it towed to Horizon Auto. The fix 'seemed' easy, a starter and a control module. It wasn't the case, my used vehicle was from the the NE, and it has some corrosion to include a ground cable that was making things a bit crazy to trouble shoot. The fine techs at Horizon figured it out, replaced the bad ground, returned the new starter because it wasn't the starter at all, and got me back into my vehicle. I appreciate that it wasn't the fast in and out and then the laundry list of parts game, they took the time to figure out what was really the issue and corrected it!
Susan S.
May 31, 2021
Very nice employees. Knowledgeable, helpful. The owner even gave me a ride home when I needed a ride while my car was waiting to be fixed. Highly recommend.
Jamie G.
May 30, 2021
It has been a challenge to find a reliable auto center in this area. I have been to several in the area, over the last 8 years, and have been highly pleased with this team of professionals at Horizon. They value their customers and strive to accommodate/help them in the best way possible. I had an issue with a blown tire locally. They sent a tech to help me get my spare on and got my other tire ordered in a timely fashion.

I have been using their services for some time now. My husband too has had issues with places in the past saying they rotated tires and then didn't. He has his own marking system to make sure it's being done these days and he said he's glad he finally found a place where they were doing what they say they'll do and his tires haven't worn out as fast either. Highly recommend!
Lesley N.
May 03, 2021
I brought my 2012 Chrysler 300c to them with a noise that happened every time I turned the steering wheel to the left. I was told I needed thousands in repairs/work. The car had 50k miles as I barely drive. Took it to Christian Brothers. They flushed my power steering fluid and the noise was gone. This place is a scam!
Madalena P.
Apr 19, 2021
Good deal on tires a great customer service. Love the people that work here. They drove me to and from my house when I didn't have a ride to pick up my car!
Ann W.
Mar 16, 2021
I'm sorry but that is not quite true. Yes there was an ice storm. But your guys never got to the point of telling me what was wrong to contact the warranty company. After the first week they called and said there was nothing wrong with the car -I had it towed in due to electrical malfunctions-and when I started it there was a check engine light still on. I'm sorry but I stand by my original statements.
Nicole L.
Oct 01, 2020
Scenario: Drive Train Light comes on in BMW. Horizon checks car and recommends 30 point checklist with any repairs. Horizon finds no repairs warranting Drive Train Light but doesn't divulge. Instead Horizon communicates a litany of things per the 30 point check and quotes $3k+ charges to repair. Car is "repaired" and I arrive to pickup. Horizon communicates that "along with repairs" an alignment was done, they threw in a couple tires, and applied a discount, bringing the cost to just a couple hundred bucks more, $3500+.

So I ask at the point of payment, "so for the Drive Train repairs we are now all set for how long?" Horizon says " we found nothing to repair with that, that was just the timing that threw that light on as a signal." I was literally paralyzed by that response. Bottomline: We just paid for $3500+ of repairs that had NOTHING TO DO WITH WHY WE BROUGHT THE CAR IN.

And had I known that, we'd have taken the car to Firestone to pay less than half for these "repairs." Disgusted hardly describes my continued disposition. Be sure to be VERY EXPLICIT when asking these folks questions, or be robbed as we just were.
Josh W.
Sep 25, 2020
Heath and the gentleman who work here always do a great job. They are honest and always save me money! Customer for life!
Mark K.
Mar 15, 2020
We have a 2016 Hyundai Santa Fe SE Ultimate that has 69,199 miles. MFI (check engine) light came on. O2 sensor failed. Engine has four. took it to Clay Cooley Hyundai and they charged $102 to diagnose the issue and then quoted $1500 to fix (recommended to fix all four sensors). I called Freeman Hyundai and they had a lower quote but it's in Arlington. Called Horizon Auto Center -- $975.55 out the door and made the repairs in five hours (including running another diagnostic test, it was two sensors and a test drive to QC).

They earned our business, has taken other cars there a few years ago and their service was excellent, but used Cooley because our new Santa Fe was under warrantee. than ended at 60,000 miles so bye, bye Clay Cooley, hello Horizon. They will always be our first stop to any required service from now on. One repair alone saved us ~$500 and Horizon uses same parts supplier as the dealer.
Pat M.
Sep 03, 2018
Horizon did an excellent job fixing the suspension of my son's brand new used Hyundai Tiburon. Came in under their estimate. Good advice and excellent service throughout the process. I am very pleased, a Rockwall local, and will bring my business here rather than a large service chain.
Elizabeth V.
Aug 09, 2018
We had such a great experience with Horizon auto center. After being on the road for 48 hrs with 3 toddler, a dog, hauling a 16ft trailer, their kindness and understanding was greatly appreciated. The brake line on our rear driver side busted when we were pulling out of the gas station, and they were able to get us in immediately, we waiting in their conditioned waiting area, and they let us bring our German Shepherd in with us out of the heat.

It was also nice that they had a lot of shaded and grass area to take her out on. We were out in under 2 hours, and a few hours later safely made it to our final destination.
Rick F.
Sep 19, 2017
I purchased a bed cover for my Ram truck around a year ago. Being a contractor I'm not the most gentle on my stuff. So I went to Horizon to ask if we could make some adjustments, order some new seals and replace a small piece that had broke. They called me the next day to let me know my new bed cover was being replaced and would be in in a few days, that it shouldn't have broken. They wouldn't even let me pay for the new installation.
Casey W.
Mar 03, 2017
I have 3 kids under the age of 5 and they are super friendly towards. I bring lunch and picnic on the floor. They have a little dirt area down by the pet groomers that I let the kids play in. They even have a few chairs down there. (Just look out for pet waste.) They have a tv for cartoon watching. They have always been truthful, never charging for "simple" repairs like tightening a cap etc. when that was the only thing wrong with the car.
Leigh P.
Nov 13, 2015
Long overdue update, mostly because I've been at a loss for what to say. The car was finally finished on a Saturday, but because they close at 1, we had to pick it up after hours (at 1:30) and it wouldn't start. Persnickety trunk kill switch had been activated. Phone calls while standing out in the heat to Heath et. al. went unanswered and unreturned. Luckily, my handsome man figured out what the problem was. thanks guys, and thank god we travel with a screw driver. $2700 later (twenty-seven hundreddddd dollarsssssesss) and the four wheel alignment wasn't actually done (they couldn't get a bolt off but helpfully suggested I contact Corvette Corner for them to figure it out), it came home with a fuel line leak (always something, huh) and the steering wheel was put back on upside down (it arrived at the shop right side up).

When I called and complained they helpfully told me about this handy dandy item called a steering wheel puller *eyebrow*. For $2700 I kinda wanted them to "fix" the car, not just "work on" the car. I do think they honestly did good work on rebuilding the problems with the front end that honestly made the car a danger to drive -- but jeeeeezeee. cha-ching.

I know they use these books that tell them what to charge for labor. I totally get it. And I get that I am driving the penultimate money pit of a car. But holy crap, it's 4 months later and I still feel nausea when we drive past the place.
Matt H.
Jul 26, 2015
I had my Mini Cooper in for a "Check engine" light a while back. I was told I needed to replace the air intake and boots in my supercharger. #ChaChing When I arrived to pick the car up I noticed the front bumper (had to be removed for repair) wasn't aligned properly. After further inspection I also saw the left driving light was damaged and the plug was sticking out the front.

I addressed it with management and they had the items replaced and repaired. (1more day in the shop) I picked the car up and the "check engine" came back on 3 days later. I called to let them know but decided to take the car to the dealership instead. They found parts missing, after market parts and the air intake system was still leaking. The dealership made the repairs AGAIN And everything was fine.

For being experts with European vehicles I was less than impressed. The only reason for the second star is due to the management being pleasant and professional to deal with. That being said, paying twice to have the same repair done right left a bad taste in my mouth.
Daniel T.
Sep 24, 2014
See "check in" notes and comments for additional info Pros: the employees I dealt with were nice to me, courteous, friendly, knowledgeable, reliable, and quick at getting the job done. Waiting area is very clean and comfortable. Cons: can be pricey, and you may get sticker shock when they push additional, expensive, unnecessary repairs and or aftermarket parts.

It helps to have basic knowledge of your vehicle's condition before going in. Or you can just do what they recommend if you have the cash and just want it done. It's a gamble. Overall I was satisfied but would cautiously recommend to others.