Get Quotes Contact Us Sign In
Website
Call
Hometown has access to the same parts, databases, software and tools as the dealership but you could pay up to 40% less. Our auto repair is comprehensive & and most work is covered by the NAPA Peace of Mind warranty. When you're in need of a Westerville auto mechanic, we can provide top quality service at an affordable cost.
Follow us
Services
Hometown Service Center values you as our treasured customer. Our family business is focused on keeping your vehicles safe and efficient to operate. Our state-of-the-art facility is clean, comfortable, well organized and NOT intimidating. You will work directly with our Owner, Tim Kuchler who is an ASE-Certified Master Mechanic, U.S. Navy Veteran, born & raised in Westerville. Ask Tim's customers.
When people get a large estimate for a repair, their gut instinct is to pick up the phone and get the lowest estimate. This is a big mistake. What can go wrong? A few things. Many shops will cut the quality of the parts they use and use less-than-qualified personnel to do the work. Many won't offer a warranty.
Is your car not running as it should be, but you're unsure of why? Has a check engine light popped on? Are you hearing strange noises that did not previously occur? If you said yes to any of the above, you need to get your car inspected. While many people think most auto inspections are equal, this is not true.
Your car's brakes are the only thing keeping you and your car from an accident. So when your car starts to experience brake issues, it's important to get a reliable and trustworthy evaluation alongside expert maintenance and repair. At Hometown Service Center in Westerville Ohio, we provide full service brake repair and maintenance for almost all import and domestic vehicles.
Reviews (10)
Write a Review
David Weaver
Feb 07, 2022
I have taken my 3 vehicles here for the last several years. At first the service was very good and Tim the owner would give give me an estimate and explain the repairs needed. The last several repairs he did on truck he did not bother to even give me a call. His secretary simply called me at days end to tell me I could pick up my truck as it was ready.

She did not even give me a price. You can't even get anyone to explain to you any more what is wrong with your vehicle as Tim will no longer call you back. His secretary has no idea what you are talking about when you explain the vehicles problem. When I came to pay the bill the last time I went, I asked why he put a new starter in the truck when he had just put one in 2 years ago.

He said "you know where those are made these days" and walked away. Apparently they buy cheap parts and mark them up? He charged me $120 to diagnosis a non functioning starter in a '05 F-150? After all the money I have spent on my vehicles I don't feel as if I was treated fairly by my local "Hometown" mechanic.
Justin Polburn
Jul 23, 2021
Was driving into town for the holiday weekend from NC when we had a charging system failure two hours out from Columbus. We made it to town but would have had to cancel all of our plans if we couldn't get it fixed right away. They took time to listen, understanding the urgency, and they were able to fit us in and got it fixed the next morning, and they were able to provide a loaner! So glad I called them!
Sarah Hartnell
Apr 09, 2021
Hometown Auto is an amazing place. I have been a customer since at 2009. A customer off and on with my Element until 2018 when I began regularly taking my CRV to Tim. The service is amazing. Speaking specifically about my CRV, Tim has provided me with clear cut explanations for issues occurring plus with recommendations of services that the car needed.

What separates Hometown and Tim from others is he did not pressure the recommendations and respected any choices of work to be done on my car. This last round, I gave my CRV the "spa treatment" and had everything completed (critical to her running and the recommendations). She has never run better! Will be a customer for life. Thank you!
Jan McCuen
Feb 19, 2021
I have been a customer for many years now and would not take my car anywhere else. I can count on their honesty, fair prices and great work. Tim the owner, is easy to work with and explains everything that is needed. They will not tell you that you need something done on your car that is not needed. The whole staff there are good people. Me and my car are happy.
Steve Semmler
Nov 17, 2020
I had an overheating problem with my 1951 truck, which I had optimistically attempted to repair myself. Hometown's people correctly diagnosed the issue and fixed the problem. And, during that repair work they discovered a more major contributing problem and fixed that, too. One thing I appreciated almost as much as anything else was the good communication from them during the process.

They kept me informed about what they were doing and about their projected timeline. Very helpful. I've been very pleased with Hometown in the past and this trip once again verified my high opinion of them. Friendly employees, too, by the way.
Hildegard Jones
Nov 10, 2019
We took our Audi Q5 in to have the brakes done. My husband had to have surgery and was unable to do the work himself so we decided to use Hometown since we were so pleased with the work they did on our daughter's car. We were able to make an appointment right away and had our car done before end of business. The price was reasonable and they even explained why our car sounded so loud. We feel confident in their work and prices and will use them for any future work needed.
Michelle Nagy
Jan 07, 2019
I have taken my cars to Hometown Service Center ever since moving back to this area, based on recommendations from family members who had already been customers of Hometown for many years. Tim and his staff have taken excellent care of my Volvo SUV as well as my previous vehicle, a Honda Accord (which I drove well past 200,000 miles). After my last appointment, I even received a follow-up call a week later to ensure that I was happy and that everything was in good working order.

My kids enjoy the snacks, drinks, and mini-library in the reception area, while I enjoy the coffee and WiFi, and the knowledge that my car is in great hands. I couldn't be happier with an auto service center!
Susan
Jan 02, 2019
We've had both of our vehicles serviced at Hometown. Everything from oil changes, tire rotation, headlights cleaned, hubcap replaced and the fuel pump replaced on our 2004 Chevy Trailblazer. Tim and his crew always do a fantastic job. His rates are less expensive then going directly to the dealership. Customer service has always been outstanding. They appreciate each and every customer as much as we appreciate them. We won't take our cars anywhere else!
Abby Williams
Dec 19, 2017
Hometown Service Center is excellent and I would recommend them to anyone. We used their services for several years until we moved somewhere that made going to them impractical. A couple weeks ago though, I found a car I wanted to buy but needed to have it checked out first. The car was much closer to Hometown's location than my new mechanic. They treated us with excellent customer service, finding a slot to fit me in and making thorough notes for me to bring back to the seller.

I was completely pleased and felt like they were treating me as if I'd never left. I was really touched by their courtesy, professionalism, and the family-like feel they show in their work-ethic.
Steve Sturn
Feb 04, 2015
Upon the first time taking my car into Hometown Service Center I felt like I had been a customer for years. Tim and his crew welcomed me in and were very honest, friendly, and had an immense amount of integrity. I felt like I could trust Tim immediately when I met him and that feeling proved valid upon my car service completion. I had a pretty sizable amount of work done, but I know the money was well spent and I feel much safer in my (much less noisy) car now!

I would definitely recommend Hometown Service, they were truthful, quick to service my car, and worked with me to make my repairs affordable. I will certainly bring my car(s) back to Hometown Service Center in the near future. Thanks!