High Road Automotive

I have been coming here for years. Yesterday my driver's side window was stuck in the open position. I park in an unsafe garage where I work, and was afraid to leave it there for the day. I left work, and arrived at High Road Automotive 45 minutes before they opened. I met Stan, one of the employees, and told him my dilemma. He was so kind, and allowed me to leave my car there so I could return to work. I can't tell you how much I appreciate the service here.

Careful with their replacement parts, because my front brake rotor they installed was totally rust and just sprayed to look new! For $1200 tsktsk Service: Brakes

Won't take my car anywhere else. They have been servicing my Toyota Sienna 2004 for over 5 years now have never had a problem top quality work and awesome customer service.

Excellent Honda shop. Not the cheapest place. Skilled repair folks who are friendly, communicative & seem to genuinely care. Loaner cars available. My 2011 car feels brand new!

I went to High Road for a general check-up on my 2003 Honda CR-V that was getting close to 200k. They were a bit higher priced than other shops, but it was absolutely worth it for the convenience, speed, and service. I was able to book an appointment quickly; I received a complimentary loaner car; I loved their very detailed reports on everything my car-baby needed; and the turnaround time for the work I had performed was 24 hours.

Communication was easy and great - primarily text message which I found worked a lot more efficiently than playing phone tag! I would recommend this shop to anyone wanting peace of mind and an easy experience for their car troubles.

They failed to catch a very glaring missing part during a complete inspection I paid $168 after tax for. The staff were kind and the process with simple and easy. The line item of what was inspected and given actual measurements on include tire tread, 12v battery health, wiper blade wear, headlight yellowing, noticing soft operation of shock absorbers, coolant condition, and brakes.

The estimates given for each were pretty fair - $60 for both wipers, $350 for 12v battery replacement (it's about 30 minutes of labor and a $170 part on my hybrid). A few other recommendations for replacement of consumable parts/fluids were made based on assumptions of mileage and age without knowing service history - such as recommending replacing the cabin air filter that I had replaced two days earlier.

The line items of what was inspected was practically identical to the free Les Schwab inspection. I'm more than happy to pay a fair price for labor from a local shop and the Les Schwab deal is their unique marketing practice, so that would be fine with me if it weren't for one glaring thing they failed to catch. The entire driver side rear wheel well was fully missing, which I learned days after the inspection from hearing how the car sounds driving in the rain.

Something that would be visually caught by anyone spending 10 minutes thoroughly looking at the exterior of the car. It makes me skeptical of how thorough the inspection was, and if I'd known a few days earlier I don't have a wheel well, I could've avoided potential damage caused by driving in the rain without one.

I hired High Road Automotive to do a pre-purchase inspection report on a vehicle. The focus of a pre-purchase inspection is to gather factual information on the vehicle's current condition. All they gave me was a routine maintenance schedule report with prices for them to perform maintenance. The report also showed it needed an alignment even though they could not check it as their alignment machine was out of service. Useless report as it did not have information of the condition of the car or indicate what was checked to make a decision to buy or not. Very expensive and inadequate. $165 down the drain. They refused to give me a refund. By the way, they charge $310 an hour. Stay away.

My partner and I have both been taking our cars to High Road for years. He and I have very different vehicles (he has an older Honda and I have a Prius); they provide us both with equally skilled service. Prompt phone pickup, and consistently kind, patient, competent help (I recently had a fair amount of work done which required several phone calls and I spoke with Matt every single time).

No price gouging, no pressure to get extra work done, and they always provide a full report of the entire vehicle, and make notes of trends over the years (such as consistently low oil, in my case ). I even specifically said I wanted to have my tires rotated and was told that wasn't actually needed at this time. I really appreciated that, because it would have been so easy for a less reputable business to just say "okay" and charge me for that service.

The fact that they didn't let me pay for unnecessary work really meant a lot to me and shows integrity and honesty. I'm so grateful to have found a mechanic that I can feel completely confident in, and I would recommend them to everyone. They show a level of care and professionalism that is hard to find.

I may have written a Yelp review before, but I didn't want to move away from Seattle before reporting on 20 years of superb service from High Road. Quick, dependable, honest, clear in explaining what you need and what you don't need yet. Not discount prices, but they take care of you really well. I've been driving my own car since 1965, and High Road has been by far the best.

My friend recommended this shop to me because he felt they were honest and did good work. I had them do a knock sensor and wheel baring the first time. Not long after I had an air leak. I love the fact that they text you to give you updates throughout the whole process. They also went above and beyond to find a rare air pump seal that prevented them from replacing the whole pump & saved me about $500. Strongly recommended!

I've been taking my vehicles to High Road for over 15 years and have been consistently pleased with the level of service. In particular, I appreciate the forward-looking approach that allows me to anticipate when larger-ticket maintenance items are coming up. High Road stands behind their work and in the many years I've been coming here, they promptly (and for free) took care of things the one time there was a mistake on their end. Highly recommended.

I take my 2008 Prius to High Road Automotive for regular servicing. As with most places, an oil change can turn into something else. High Road always explains what they have found, how critical a service or repair might be, and they do what I ask on time and within their estimate. During my last service, they replaced two of my tires because they were worn.

The tires came with a warranty. Less than a month later, I came to my car and discovered one of the new tires was flat. AAA put on my spare and I went back to High Road. They discovered my tire had been slashed, which was outside the warranty. Despite that, they replaced the tire at no charge. That kind of customer service is rare these days, and High Road will continue to see my Prius. They also will become our mechanics for our other vehicle, a Honda Odyssey. I am pleased to give them the highest of recommendations.

DONT WASTE THE EXTRA FEW HUNDRED DOLLARS FOR" Les Schwab service" it is customer serve us! GO TO DISCOUNT TIRE! I was a lifetime LS customer, but I purchased my last set at discount tire and had no problems with them. It had been so long since I shopped for tires, I asked 2 friends to help me. They both said LS may cost more but the service is better, discount now has hidden fees etc. So, on I went to LS, after being sent to multiple locations, I ended up at an Everett location, they put tires on my car for 850.00 they put all the paperwork in someone else's name and handed it to me in the LS package as they were closing and we headed out the door.

I opened my paperwork and noticed they put put it on someone else's acct. I went back in, they were closed. It took a few hours of phone calls the next day and speaking to regional manager to get ppwk in my name. Today my rear tire is wabbling, called LS, busy for an hr so I drove in. They can get me in December 23rd! I called NG discount and they said come in we will take care of it today at no charge even though they are LS tires. DON'T WASTE YOUR MONEY!

I took my car in for a battery replacement and high road performed a "courtesy inspection" which pointed out several repairs that my vehicle needed. I had them perform the critical repairs which they charged me $2k for. After high road returned the vehicle to me the transmission failed within three days. I brought it back in and they wanted to charge me $6k for a new trans.

The vehicle is older so it was not economically viable for me to repair. I am now without a car and down $2k. I found it fishy that the transmission failed immediately after I got the car back from High Road. Even if there was no foul play involved, you would think High Roads courtesy check would catch a failing transmission. There are several more honest and economical mechanics in the area. I would not recommend High Road.

I would highly recommend High Road - Excellent customer service and quality of work. I brought my car in due to some engine trouble, and they not only fixed that issue, but also did a full inspection on my car and found other problems that were brought to my attention. Matt and Michael were very good at communicating the issues their team saw and the progress of my repairs.

They send very detailed reports for you to look over before you give them the approval to begin working. They also communicate through text, making it really easy. I do think their pricing is a bit on the high side, BUT I was extremely impressed with my car. I spent a good amount of $ on repairs and preventative maintenance, but it feels like I've got a brand new car now. Drives really nice and smooth, all the issues I had prior to bringing it in were fixed, and it was sparkling clean on the outside and inside.

I really felt the team cared about me and my car, and did their best to fix and look at what they could. In short, their quality of work and customer service are superb, but it may come at the cost of a pricier bill. I think it's worth the money if you have it. Oh and last thing to add - they do provide loaner cars free of charge. Very convenient.

The loaner car was nothing fancy, but it did the job. And as my car was in the shop for about a week, that loaner was a life saver. I'll definitely be coming back as long as I live in the area. Thanks High Road team!

My vehicle has been quite reliable for a long time, I keep up with the maintenance, I take care of my stuff. But one day my vehicle died on me while actually driving it, rolled into a perfect curb spot like a boss in Belltown. After about 10 mins, I was able to get it restarted and get it home. I've never taken my vehicle to any shops in the Ballard area before, so I hit up the ol' Yelp and read some reviews, this shop and a few others were on my list.

High Road was able to have me drop off the next morning, I didn't want to drive far as I didn't want it to die on me again. So I dropped it off, told them what happened, they said they will diagnose it and give me a call later. Jumped on the bus and went home. They texted me and sent me an email later in the afternoon, gave them instructions with going ahead to get the repairs going, confirming some prices etc.

The report they email/text you is pretty detailed and they also make recommendations on things they could handle while it is in the shop. I opted for some additional work on top of the main issue, like replacing some belts and replacing pressure caps. My vehicle was in the shop overnight but they said it would be ready by end of the next day. Came by to pick up my vehicle, it was ready when they said it would be, washed my vehicle up, prices were fairly reasonable, customer service was nice.

Left and went home happy. I don't drive everyday but in the next week, I didn't realize there was a puddle of fluid leaking under my vehicle. After about a week or so, when I did realize it, there was an active leak coming from the radiator area. I called the shop on a Friday afternoon to see if I could drop it off and have them take a look at it again as the leak was pretty active.

They said they were too busy and couldn't take me in until the next week on Monday morning, went ahead and scheduled. I was able to find a reliable shop that was open on Saturdays, it was on the Eastside of town, a lot farther than I wanted to drive. They took care of it, they said a wrong sized pressure cap was used on my radiator and that was what caused the leak and almost make my vehicle die again.

On the following Monday, I called High Road advising them that I got my issue taken care of over the weekend and the problem was resolved by another shop. I requested a refund for the work they did to my radiator pressure cap, we worked out an agreement on what they would refund me back and said they could refund the funds back on my card while they had me on the phone.

It took 4 days for the refund to show up, and the amount was not what we agreed on. As a first time customer, I won't be taking my vehicle there anymore in the future and wouldn't recommend them. It's a convenient location for me as I don't live far from there, service advisors were nice guys, the prices were fine and what I was expecting for the initial repair. The taking my vehicle back to the shop, the improper repair and refund was the reason for the 1 star.

We had discovered an issue relating to leaky oil in our car on Friday. Knowing we needed the car Monday, High Road Automotive was able to diagnose and repair the issue the same day for a great price! In addition they were willing to accommodate "curb side pickup" for both the drop off and pickup of the car. Thank you High Road Automotive!

I had recently taken my vehicle (2016 Cadillac) to the dealership I purchased it from for servicing, and was told I had a coolant leak caused by a crack in a hose that would by $400 to repair. For a second opinion (and to find a shop in the neighborhood that could help me), I went to High Road. They were able to inspect my car within the week, and found that the issue wasn't an expensive-to-replace hose, but it was just a metal clamp that needed to be replaced.

They also inspected the rest of my vehicle and gave me a very detailed description of everything they noticed and recommended, and they were happy to humbly answer any questions I had. I'll definitely be returning to High Road for the rest of my car needs. The prices were fair, the loaner car was convenient for the day, and above all they gave me a trustworthy diagnosis and were great to interact with. Thanks!

$1000 estimate to replace a $100 alternator? No thank you. I don't care how good your "customer service" is, that just makes it robbery with a smile.

Friendly people they just charge too much. I went to two mechanics prior that charged me nothing to look at my car and give me a quote. They probably do good work but I didn't like being charged unnecessarily. If you're not loaded in the bank look around it's many other affordable shop

I had a knock sensor code from a check-engine light, and my friend recommended these guys and said they're honest. They replaced the sensor and wire. They also found a wheel baring that needed to be replaced. The car is running fantastically now, and the bill was reasonable. I also like the fact that they communicate by text. I would strongly recommend them.

I've been taking my Honda for 8 years, and now my Toyota for 5 years, for regular preventive maintenance and oil changes. I feel that they do not try to up-sell services that are not necessary. They are good about communicating the status of your car throughout the day it's in the shop. They'll email a report with various items that could be repaired but don't push to repair things that are not necessary. They have loaners if you need them and they're super close to bus lines that get you downtown quickly.

I just keep updating with 5 stars. High Road customer service is incredible. They are straightforward and honest, and now know my lifestyle/car-owning history so well that they offer up the best strategies around urgent, lower priority and higher priority maintenance needs. They are my trusted go-to, hands down.

Fixed the AC on my 2009 Civic. Thankfully didn't require a new compressor, just some stuff adjacent to it. No complaints (other than me whining about the price of repairs, but it was much cheaper than installing a new compressor), it keeps my AC going through this summer, which buys me time to decide if I want to keep or sell my car.

SAVE YOUR MONEY Sooo. I would consider myself to be a "backyard mechanic ". I've fixed all my own cars from changing tail lights, to replacing the clutch in my truck. I usually prefer working on my own cars because it saves money, and I find it therapeutic. However, moving to the city meant moving away from my garage. About a week ago, my wife's car was making some terrible noises, and having some problems with power steering. Having no garage meant that I had to find a mechanic close by to take a look at the car.

And after a quick review of yelp listings, I settled on highroad automotive. I called them up, and they were very accommodating. They were able to see me that same day. That's where the good review ends. For starters, they charged me a 50$ "rack fee" which seemed unnecessary. Especially since I have taken my BMW to a mechanic across the street (Stone's German Garage), and they've never charged me a fee to pull my car in the garage and take a look.

But everyone needs to make a living, right? Fair. They called me up later that day and said the car was ready and I needed a new power steering pump, and a belt tensioner. They quoted ~875$! HA! Not even. The parts and labor should've come to 500(ish). A power steering pump is an easy fix ( 1.5 hrs max) and the tensioner is even easier (only 2 bolts).

That means they were over charging by DOUBLE! So I called around after I picked up the car and got 3 estimates from 470$- 577$. It gets worse. As I was driving home, the nut on the power steering pump pulley came loose and flew off, making a huge banging noise. I managed to get home, and look in the engine bay. The power steering pump leak that they had mentioned, nonexistent.

The reservoir was full, and the ground was dry under my car (I may replace the pump soon any way because the car has 250k miles). The tensioner, I replaced it because It was a 30$ part, but it looked fine. After going to Ace Hardware, and buying a $1.75 nut and some thread lock I was back in business with no more noises. In summary, this shop wanted to charge me 800-ish dollars for a job that didn't necessarily need to be done.

They also, didn't take the time to thoroughly inspect and diagnose the issue with the car. Which means either they were neglectful, ignorant, or they're trying to take advantage of customers? None of those are qualities I want in A couple of turns with a wrench could've solved this problem, and made a happy customer. oh well.

BEWARE! I really dont like leaving bad reviews, but Yelpers need to hear this. Went in for a check up. Spent $2500 (at rates that made a 2nd mechanic chortle with disbelief) at this place for new struts and a few odds and ends. Within a month I was having serious issues: smoking from the engine, false starts, stalls, etc. Just took my car into another mechanic (as I wont let High Road anywhere near my car again) and I had serious issues that SHOULD have been spotted and fixed for what I just spent at High Road. Dont be fooled. this place is EXTREMELY expensive and does not deliver on that price point. Apparently, you dont always get what you pay for.

Just wanted to add one more 5-star review for High Road because they deserve it. The employees are kind and trustworthy. I moved to Seattle from Ohio and didn't have any word of mouth recommendations to go off of for a car shop. I chose High Road because of all the good reviews on Yelp, and I'm so glad I did. I have an old Toyota that needs a lot of work.

Like everyone else mentioned, they will generate a report for you that documents the repeats you need now, in a few months, and within a year. This is helpful for me because I can send the report to my dad for a second opinion. I also want to highlight the level of customer service at High Road. They will provide a loaner car if you need one. I took my car in on a Friday and couldn't make it back by the end of the day, so they let me use the loaner all weekend.

The second time I took my car in, I had a crazy day at work and completely forgot to go back to High Road by 5:30 to pick up my car. The owner called me to say that the repairs were completed, they were closing, and I could pick it up on Monday. I frantically told him that I needed my car this weekend. He and another employee stayed late until 6:00 so that I could hurry over and pick up my car before they closed. I so appreciated that and the human touch of how they run their business.

I've been coming to High Road Automotive for about a year and will continue coming here even after I sell my old car. This shop specializes in maintaining old vehicles. Pam and her team are great - they are never pushy with what needs to be done on my car. When I was on a college budget, they told me the essentials that needed to be fixed to maximize the life of my car.

The best example of how committed they are to their customers is when I was driving across the state from Spokane to Seattle. My car started making a roaring noise; I freaked out, called them, and asked what it could be based on my prior inspection reports. Pam listened to my car via the phone and gave her best guesses to what the problem was without seeing it. I truly appreciate that she took the time to try and make sure I was safe!

Found High Road on Yelp. I just moved into town and saw I needed an oil change so I gave them a call. They explained they are more than just an oil change place and that they do a full car inspection, so they're oil change is going to be a little more than the average person's oil change. Which I was fine with. I dropped my car off in the morning, they emailed me an inspection report mid afternoon and also gave me a call.

The laundry list inspection was a little overwhelming to get. Change breaks $360, change shock absorbers $490, change drive belt $120, and it goes on and on. well I know I just changed my drive belt end of December 2015, and it's April 2016, so truly I do not need to change my drive belt. ya'll get the gist. I went in for an oil change and that's what I got. I got nothing extra. Friendly service, they were not pushy with getting things "fixed". Oil change for my Mazda came out closer to $60. Located in Ballard.