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Hi-Quality Auto Body Our business hours have changed temporarily. Our closing time is now at 5:00 PM. We encourage all of our customers to call us ahead of time before arriving. We are continually monitoring the situation and are taking extra precautions regarding social distancing and following recommendations by the CDC. Thank you for your patience during these difficult times. Repairing today's high-tech vehicles requires training, expertise, and extensive knowledge of sophisticated equipment. At Hi Quality Auto Body Inc. we are committed to delivering quality service to you.
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Don't be swayed by a promise of inexpensive car repair. In our experience we know that low-cost repairs can be done, but with substandard and sometimes unsafe results. We know that a reliable repair facility should be clean, safe, and well managed. At Hi-Quality Auto Body, we would never compromise your safety.
At Hi-Quality Auto Body, Inc. we take pride in our dedicated technicians who possess a thorough understanding of today's advanced repair techniques. We are equipped to service major and minor repairs as a result of collisions and comprehensive losses. Once repairs are complete, you can be confident your car is in the same condition as the day you bought it.
If you already have an estimate from insurance, please forward the document to info@hiqualityautobody.com. We work closely with Enterprise Car Rental on Main Street in Alhambra. When dropping off your vehicle, we will call Enterprise to pick you up and drive you to their facility. When your repair has been completed, Enterprise can also drive you back to our shop after returning your rental car. When you drop off your vehicle, we will provide you with the estimated target date for completion. Please be aware this date is an estimate only.
We accept insurance claims from all major and less known insurance companies. Let your insurance company know that you have selected Hi-Quality Auto Body to do the repairs. Can my insurance company insist or require me to have my vehicle repaired at a specific shop? Do I have to take my car where my insurance company tells me?
Reviews (29)
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Dan L.
Jun 23, 2022
Amazing service, Friendly helpful. I had a plastic component pop off my car and I came in with the attachment pins myself and they re attached and polished for free. That kind of dedication and service is rare to find! Will definitely return if I ever need a car repair.
Gail W.
Jun 08, 2022
Had a fender bender and called my mechanic (crown city) for a referral. He gave me three names. Went to High Quality. Got excellent fast service. Tom was able to bang out the crooked bumper at no charge. Great service. I will certainly return when needed.
Nathan R.
May 31, 2022
Went in a couple weeks ago in need of a new side view mirror and although they couldn't supply the mirror they told me how to find one for a great price and they would install it. Elliot helped me out and I felt more like a person rather than a customer when he helped me out. You can just tell Elliot is a people person and wants to be of assistance (even prior to me asking for helping I saw Elliot having a genuine conversation with another customer) I will definitely be recommending Hi-Quality Auto Body for anyone I know who needs auto body work. Thank you Elliot!
Laura Y.
May 14, 2022
In an era where customer service is iffy - this business exudes the best customer service I've ever experienced. Kind, fair, responsive and the best work I've seen in decades. They have a customer for life!
Terry Manuel
May 11, 2022
Easy to work with, very professional and friendly. Chuck Reyes did a great job on our car. Happy with the outcome. Service: Body & Trim
Cheryl Ormond
Apr 18, 2022
Everyone at Hi-Quality Auto Body is super friendly and helpful. My car was ready on time and looked brand new when I picked it up. They even took the time to clean under the hood and cleaned the inside of the vehicle. Would highly recommend this shop if you need any body work done to your vehicle. Service: Body & Trim
Kat Boxer
Apr 13, 2022
Brought my car in for an estimate to the most comfortable and friendly shop in town. The front desk gal was super friendly and definitely knowledgable on what needed to be done. They asked me to have. seat and grab a cold drink while I waited for my estimate. Took ten minutes. After I sent the estimate to my insurance company, they approved the work and I took my car in for repair.

The lady told me it would be about 1.5 weeks to a month to get it repaired. Two days after dropping it off I got a call telling me it was done! THE WORK WAS SUPERB AND FANTASTIC. Saved me a ton of cash on a rental and the service was outstanding. They went over everything they fixed and also fixed something that wasn't on the bill! My car was detailed and super clean like it came off the show room floor! THANK YOU Hi QUALITY! Your names suits you well!
Joan R.
Apr 03, 2022
A woman nearly took my door off as I was exiting my car in a parking lot a month before I was to move far away. I almost didn't take it to High-Quality because the reviews seemed too good to believe, but I'm glad I did. As you know, supply chain problems have hit this industry hard, and they have little to no control over that. When I started getting worried that it wouldn't be ready for my trip, they went into overdrive coming up with a solution.

They gave me daily updates, they did all the work with the insurance company. Most importantly, they did beautiful work and delivered on my deadline. They are crazy perfectionists.worth any commute you have to make to use them.
Mark N.
Mar 20, 2022
Happy with high-quality auto body very professional, kept me up-to-date on my vehicle. I would recommend highly to go and have your vehicle work done their. Fernando make sure we got taken care of.
Aki Y.
Mar 06, 2022
The best body shop on the eastside. Great service and results everytime. Most places care about fixing your car by cutting corners, Hi Quality just does it right and really cares about their clients.
Veronica H.
Feb 03, 2022
What an awesome experience! I finally found a place I can trust! Elliot went above and beyond to make sure I was satisfied and happy. I'm these times it's hard to find good customer service. Really thankful for Elliot and his team! We need more businesses like his! Thanks a bunch!
Hk H.
Jan 27, 2022
This store it's the best auto store ever! Kenvin is super friendly nice guy to us, and the manager or owner is great person too, amazing service and price! Everyone is very friendly here
Chris T.
Jan 25, 2022
Best body shop I've been to out of all the accidents I've had! All these reviews are 100% true. Elliot the owner is great as well as his appraiser Fernando! I took my 2021 challenger here after cracking the bumper from someone slamming on there breaks. Since I walked in the door and calling I felt like family. There time response and quality of work is amazing you may not get in right away but trust me it is worth the wait it will be done right the 1st time and it will look brand new.

This isn't your average body shop that sucks you in and spits you out with orange peel pain and mismatch coloring. Not to mention they put a whole new factory OEM bumper when the insurance Co. wanted to go aftermarket. I even took my Prius there as I told them I had scratches on the side and Elliot the owner told me go home and get it I'll fix it and he sure did and at no charge. I will be taking all my cars here from now on no matter where I'm living. Thanks to Fernando and the owner Elliot!
Iris V.
Jan 24, 2022
Once again Elliott took care of me. Over weekend I messed up my driver side door. I thought I would have to go thru insurance and have it go up even more. Elliott got it to where I didn't have to do that. Thanks alot Elliott! Very grateful!
Sam L.
Jan 21, 2022
I found out about Hi-Quality when I damaged a bumper light on my Lexus IS250. My mechanic told me to go here and see about getting it repaired. I was shocked the whole fix cost less than 100 bucks and looked great. I bought a new car in 2021 and some Masshole (a driver from Massachusetts) clipped me when trying to escape after hitting a truck. I returned to HI-Quality and after the repair my car looked better than when I bought it off the lot. Elliot and Patrick know what customer service means. They are polite, kind and just genuine people. The whole staff there is great. IF YOU NEED AUTO BODY WORK GO HERE NOW!
David H.
Nov 29, 2021
The best Auto body shop experience I've ever had! Hi-Quality took care of everything that could be thought of from start to finish with amazing communication throughout the entire time. And their work is outstanding. Thank You Selene and Fernando so much!
Chris M.
Oct 22, 2021
I just picked up my car from them and I'm extremely happy with the repairs. The owner is a former employee of my parents company, "Marco's Collision Centers". The quality he has instilled into his company is untouchable. Thank you so much for taking care of me, Elliott.
Victor D. Soria
Oct 20, 2021
Talked to Saline this morning regarding an estimate. Apparently this shop has a problem with progressive. Honestly all I asked for was an estimate and she gave me nothing but attitude and continued to cut me off while I was talking. Businesses like this needs to go through a pandemic yearly to cleanse themselves and learn how to appreciate new customers. BUT guess where I'm going to, C&C Collision in Alhambra, CA.

Ask for Rett Comer. He appreciates all new customers and will educate you on how insurance claims works, REGARDLESS if progressive takes up to 3 weeks to send one of their people. Not like Saline saying my attorney and I don't know nothing. That's fine I'll just take my business somewhere else and hope anyone who sees this, please take your vehicles to C&C Collision.
Denise McGowan
Aug 22, 2021
I wouldn't trust anyone out there in this business!. Excellent and the quality of work they put into there work. From owners to staff, So professional, honest, friendly and made me feel that my car and I was so important and gave us the best service. I don't care where you live please don't let anyone touch your car if you need body work. It's worth every penny and distance. Hi-Quailty Auto Body Inc in Alhambra is the best!
Vanny C.
Jun 25, 2021
Was in town for a short amount of time and needed to get a smog check to renew my car registration. The shop was kind and took us even without a reservation while on his lunch break and had us out of there in less than 20 minutes.
Jason C.
Jun 18, 2021
A month ago I got my Catalytic Converter stolen. Had it towed to Hi Quality on Sunday. Catalytic converters are Hot items to be stolen now for Honda and Toyotas. Here is how the heist works. It's 3 man team. One driver, one jack man, and one guy with hand saw to saw the catalytic converter off. It's basically gone in 60 seconds kind of ordeal. Cats go for few hundred dollars at recycling center metal recovery places. It's easy money for criminals.

Whatever you do. Do not confront them. They might be armed and dangerous. Let them steal it and just get it repaired. Had to file police report that my catalytic converter was stolen. I called the police. They told me to do the report online with the online forms. Had the cop walk me through how to file police report online. Then got the police report email in 24 hours.

Then I had to contact my insurance. I sent the police report to my insurance. I had full coverage so. All I had to do is pay my deductible. If not it would of been 2420 repair. Since I couldn't locate the OEM part from Honda supposedly it would be 2-3 months, but with covid there is possibly no guarantee of locating that part. Plus we have very strict California smog laws.

It has to be OEM catalytic converter. The reason being we have a lot of car enthusiasts in california. If you go straight pipe it's + 7/7 HP/Torque. I seen people hollow out their cats and removing the honeycomb structure. Which is illegal in state of california that's why they make us smog our cars every year. Other states are more lax on carb laws.

So I opted out for the quicker solution using aftermarket catalytic converter because we have no stock of the honda catalytic converter. Actually there is no guarantee because it's statewide issue and country wide issue. Norcal is backed up and so is Socal for that part. So going after market there is procedure of calling and emailing the the state referee to get your part approved to install on your car. It's illegal to tamper or change the catalytic converter in california. It's impound and ticket.

You also have to make appointment with the State ref to get a sticker that says you have approved aftermarket catalytic converter. I wish I had their job. So laid back. They're backed up because they have union and they're allowed to see as many cars a day via quota via state policy. Probably 30 cars. Done for the day. I hope in the near future the state changes the policy to help the end user the consumer, instead of the corporations. Cuz as of right now there is no definite answer to this problem. Thieves will keep stealing these parts it's easy.

Once it's melted you can't identify where the precious metals come from. I told the police department to put airtags in bait car with cats, but don't know if their going to implement my plan. Anyways. My insurance was very hard to reach. I communicated via email and voicemail. All I was left was strive for excellence customer service via voicemail.

My insurance was 24-48 hour response via email. So I was left in dark. Then a month passes I had to return my rental car. 1 month rental for car is about like a 1k USD. That was fully covered. So this entire incident is very expensive for the insurance. If your patient and willing to wait for OEM part to be located. It would be 2400+ repair. The issue is the time frame, when you'll find the part.

If you have full coverage I recommend you get the OEM part, but you have to be patient. If you can't wait then you have to get the state ref to approve aftermarket part. Overall, the aftermarket part feels like the same to my oem when driving. I don't feel power difference or any issues driving my car with aftermarket. I think the law in place was created to generate jobs for the state, but to prevent small business to make money off aftermarket parts and business to create this industry. OEM makes additional 1000 USD for the brand Name. Basically, we have the same manufacture.

Once you stamp a name like toyota or honda it automatically is marked up 1000 USD for the name. AKA the Apple move trademark and register move. Anyways Elliot the owner and his family did fantastic job repairing my car. Plus they were the closest honest repair collision place near my house. Plus my car was detailed. He was overall a really nice guy and tried his best to help me out.

He did fantastic job. But I had no control over my emotions because well being stolen and having no car is like roller coaster of emotions. Plus I needed car and had to think about what to do with the car next. I was ready just to cash out rest of the deductible and probably sell the car piece by piece for scrap on ebay.
Kendra Byrd
May 13, 2021
Hi quality is extremely professional and went above and beyond my expectations. I worked with Patrick and he was very honest and kept me updated at all times with the service being done on my car. This is definitely a 10/10 recommend. I've never been anywhere better. They also detail your car when returned, my car came back a lot cleaner than when I had dropped it off. Amazing work!
Karlen Bell
May 09, 2021
They don't just have high quality auto-parts, but they also have high quality customer service! I went here to get my bumper fixed after I backed into a pole. The bumper got a lot of scratches and it even caused a dent to the back side panel a little bit. They noticed that and was really patient with explaining what needs to be fixed and what can be done.

After they have fixed my bumper, Mike also helped with cleaning my foggy headlights, which is pretty awesome. I am very happy with my experience over here, and I definitely recommend coming here!
Jay B.
May 08, 2021
Came back here after the great service I received last time. Had my car bumper torn by a curb in a parking lot. Needless to say I wasnt happy. Enter Elliot and team who looked at it and at 4:30 on a Friday said it could be fixed! I was floored and more than happy to pay for the service. Within 20-25 min Elliot showed me the car and it was fixed! Ha!

He told me what had been done and how to avoid it.whats crazy is he comped this service and basically said he'd be happy if I returned with any services. I can't say how impressed I am and would highly recommend them. The team exceeded my expectations!
Micah J.
Feb 23, 2021
This is now my second time taking my car to high-quality for repair. Unfortunately a lady had rear-ended me at a stoplight and I needed my bumper to be fixed. Patrick and Selene and the rest of the team were so awesome to work with. They were very communicative during the whole process updating me on my car with estimated timelines and making me feel at ease throughout.

Their customer service is top-notch and they go above and beyond to exceed your expectations in every way. It was just a small job for them, replacing the rear bumper and the reinforcement bar but they cleaned the entire exterior and interior of the car, disinfected it, and even went as far as to check my oil levels and top off my oil since it was low.

And even more than that, Patrick offered to paint a part of my car that was not related to the accident as a courtesy to me at no charge. What service! Extremely satisfied with the shop and will definitely be coming back if the need comes again.
Melody C.
Jan 07, 2021
I previously came here 4(!) years ago and experienced the most gracious and honest service I've had. (See previous review). Of course when the plastic cover under my car detached on one side and was dragging on the ground. I immediately thought of Hi-Quality Auto Body. Now this visit was during COVID times. 1/6/2021 And I know businesses are struggling and I wasn't expecting free consultation or service.

I really just needed my car to not fall apart. I drove up and they quickly gave it a glance and said- "no problem - we can take that whole cover off for you Bc you don't really need it anyway in our SOCAL climate". I inquired about payment for the labor and the fact that they would have to discard that huge plastic cover. But all he said was "don't worry about this small thing.

The best thing you can do for us right now is refer us to all your friends". So here I am on Yelp again - in disbelief and gratefulness - sharing my experience with (I think) the most honest and hardworking Auto Body Shop in the world. Just go and they will take care of you. We need more people like them in the world.
Mrsgarcia
Dec 21, 2020
Hi Quality Auto Body has been repairing my cars since 2009 and every single time I been extremely satisfied. The owner is such a sweet and friendly soul always wanting to help his clients. Staff is very friendly and communicative. I was given an update on my car weekly and was ready at the estimate time I was given. I highly recommend Hi-Quality Auto Body for your next repair. Check out my repairs. My car looks beautiful. Thank you Hi-Quality Auto Body Family!
Jon Doe
Apr 14, 2020
Unbelievable gem of a body shop. I brought them my 20 year old Infiniti and they went above and beyond what I could have hoped for. They took the time to order quality OEM parts from all over the country to do the job right. Then they apologized to me for taking 11 days to finish the work. Just incredible customer service and top notch quality work.

My car looks better than it ever has. The front bumper was hit while it was sitting in a parking lot and they made it look brand new! A huge thanks to everybody at this phenomenal establishment, specifically to Elliott and Clemente, who both did an exceptional job of taking care of me. Their friendly and positive personalities make doing business with them an absolute pleasure. I cannot possibly recommend this place any higher. If I ever need body work again on any vehicle, I will run to Hi-Quality Auto Body!
Inferno Skilz
Nov 19, 2018
I would definitely recommend anyone looking for a body shop to come here. Although mine was a minor accident, at the end, it came out looking new as when I first got my car. Elliott & Patrick both helped me and explained the process. The front end lady was helpful although I don't remember her name. My insurance covered the expenses, but keep in mind that getting original parts back into the car is costly, especially if you are paying out of your pocket. My vehicle was a 2018 Audi A4 and would recommend everyone who is iffy about body shops, this is the place to go.