Greulich's Automotive Repair

This was the first time taking my car to Greulich's and I had a great experience. Once the inspection was done, I received an extremely detailed report detailing what was found. The gentleman at the front desk was upfront and honest about priority items and answered any questions I had. The lyft service they offered was also a great perk that allowed me to head home and wait for repairs to be completed. I definitely will come back for any future work.

Amazing crew. Both Brad and Cody coordinate so well to give the customers the best experience. Brad accommodated me on a busy Friday in a day notice and got my car all fixed up. Highly recommend them Services: Oil change, Air conditioning

2202-05-04 Took my car in for a oil change and brake service. They called saying they needed the lug lock key (yes, I still have the lock lugs on my 2010 Honda). I told them it was in the glove compartment. They said OK. I expected a call back if there was an issue. When I came to pick up my car, the non-lock lugs were on it. I asked if they had trouble with the key.that was in my glove compartment by the way, see picture.

They said they couldn't find it, but were able to get them off. Red flag. The lock lugs were not in my car when I picked up my car. When I asked where they were, they had to go back into the shop to get them. As expected, they had messed them up wrenching them off See picture. Not sure how much I trust the work done on my car now, and now I have to find a new place to take my car to get worked on :( 1.

They did not have the right tool to do something. Do things correctly with the right tool once. I hope my brakes are on right with the right tools. 2. The worker should have raised his hand and said "Ooops Boss, I messed up that lug", but rather, they went and did it 3 more times. This means the worker cannot go to his Boss to let them know when things went bad.

That's not good. If there's a problem, fix it. If something got broke, be honest. 3. When I came back in to get them when they were not in the car, that was the second opportunity they had to own up to it and let me know what happened. They made a mistake and had 2 chances to let me know what they had done. They have a really nice system of cataloging the inspection stuff and giving recommendations, which can then be selected a la carte based on need and your finances. Prices for services were what I expected. Unfortunately, the shop operates like every other car repair shop I've used. Not recommended.

Excellent customer service. I had an engine light issue and had them check it out. They gave me full details in an email with a follow up phone call as to what they found and what the cost and repairs will be. I would highly recommend. Service: General repairs

Every time I've ever walked into this place I am always greeted by friendly, courteous and professional staff. They appear to enjoy their profession of serving people. Quality service always. Even during the high peak of a global pandemic, their service to the community didn't change in every area. Service: Oil change

Cody was very accommodating. He gave me insight on how to take better care of my vehicle. The team was quick with my service and I was out in just about an hour. This place is always quick and makes the process easy. Very professional, friendly and knowledgeable about just how to take care of my car. Would definitely recommend, go tell a friend! Thanks fellas!

Excellent and quick service every time I have used their shop, and leave always feeling like what I needed for my car was fixed properly. Definitely would recommend to others! They have a repeat customer with me. Thank you for doing a great job! Services: Air & cabin filter replacement, Oil change, General repairs

GREAT service and trustworthy. I know they will NEVER recommend changing the fluid in my headlights unless they really need it! I had my go to car guy in Minneapolis for 20 years and he was awesome. Greulich's people seem like they really do appreciate my business just like my car guy in Minneapolis did. Give them a shot to earn your business, I think you will be impressed. Oh yeah, my headlights are working great!

Upon my arrival there I wasn't greeted with a friendly welcome! Just hope everything was done that I asked. I did like the informative information about what I need now or later along with the speedy service. Thinking of returning for the other mechanical services, hopefully, I'll get a more friendly welcome next time. Service: Oil change

Called to schedule an alignment, was told to bring it in by noon that day and I'd have it back the same day, however i got a text a text less than two hours later that the job was complete. I was impressed. They did a great job, did both the front and back, were quick and friendly. Answered any questions I had and didn't add on any extra charges. I would definitely recommend them. Thanks a lot Greulichs!

Came in because of needing brake pads and apparently rotors since I cannot do them myself in an apartment. I generally have a lot of skepticism and hesitation. However, this was proven to be unneeded. The process was significantly better than expected; being helped promptly, efforts to make the cost the best possible and staff were people that illicit confidence and trust. Great all in all, especially in the midst of car work being needed

The guys were very friendly, fun, helpful and understanding when I showed up with a car that was leaking radiator fluid. I was a little stressed out and I just appreciated their honesty in what needed to be done on my car. I got everything completed in probably 30 minutes with them. : Service: Engine repair

The Service Team was literally the best I have ever dealt with at any mechanic ever. Talk about customer service and knowing their stuff. Top notch concierge-like treatment. I was super impressed by EVERYTHING they did for me. They made my flicking month! I would recommend to anyone. Service: General repairs

Came in for an alignment, was taken care of right away. Alignment was done right away and only took about 30 minutes. I was also expecting $125+ for it to only cost $89.43 out the door. That was a nice surprise. Now my car is driving smooth and straight again.

Originally had vehicle towed in for a fuel pump replacement. Some other repairs were needed due to an event for which the shop was not directly responsible but they did correct the situation on their own. I can only recommend shops that have honorable practices like those they have here as it is rare to find.

I can not say enough good things about this shop! From the phone call, to showing them my problem, and them getting back on the road. So quick! So friendly! Great group here! Will be back for my other repairs. And recommending them to everyone! Service: General repairs & maintenance

This was hands down the best automotive service I've had in Arizona. The most friendly and professional front desk. Car went in right on time with the appointment and was done in a very reasonable amount of time. Very pleased and will be recommending to anyone. Service: Oil change

Excellent experience. Took in my Diesel right away with no appointment, had me up and running in no time. Went the extra mile to make sure the issue was fixed correctly and at a fair price. Special thanks to Cody in the office for great communication as the issue was diagnosed. Will definitely be back for routine care and any other issues that may arise.