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Glenn's Auto Repair & Tire Center Mayumi and Aaron are excited to announce that they are the NEW OWNERS of Glenn's Auto Repair! Their main focus is to make Glenn's the 'GO TO' shop in Federal Way and offer the best customer service in town. If you keep in touch, you will see lots of exciting changes coming! Glenn's Auto was established way back in 1955 by Glenn Nelson. His hard work and dedication to customer service and community involvement progressed Glenn's Auto to being the top shop of Federal Way for many years. His ethics were high and his commitment to his family and community were seen by all.
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Whether you're in need of a tune up, or your brakes are on the way out, the friendly and knowledgeable staff at Glenn's Auto will help bring your vehicle back to its full glory. Founded on the principles that our clients come first, you can trust that every service is performed with the same precision and care as the last.
Get to know the friendly faces of Glenn's Auto Repair with a glance through our gallery. A small, family operated business, Glenn's treats all employees and clients like part of the family. Enjoy the honesty and dependability of a small business, combined with the high standards and warranty of a national chain.
At Glenn's Auto Repair, our client's safety on the road is our top concern. Contact us today to learn more about our variety of preventative and reparative services to keep your vehicle running safe and sound all year long. A small Federal Way family business, Glenn's Auto Repair looks forward to hearing from new and existing clients.
A tune up is like a check-up for your vehicle, and its importance often depends on the mileage you have accumulated. Overtime your vehicle takes a lot of wear and tear on the road, and if these little problems aren't looked at quickly, they can escalate into much larger ones. A tune up includes a diagnosis of your vehicle's current health, and a variety of service solutions to get it back in working order.
Reviews (34)
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Steven Wagner
May 27, 2022
They charged me $49 for a thermostats parts store has same one for $12. And they charged me $30 for $5 a gallon antifreeze, never test drove the vehicle it overheated in 5 mins of driving another shop said water pump is bad.
Jonathan Parham
Apr 04, 2022
Mark and team at Glenn's auto were absolutely fantastic! I had my car towed in, and unfortunately they found my engine needed to be replaced(huge bummer). Mark spent a ton of time on the phone with me(multiple times), explaining all of my options, researching replacement options, and gave me an honest opinion and a realistic quote. In the end I took his advice and decided to sell my vehicle, so they didn't do any repairs, but their honesty and willingness to speak with me carries all the weight in the world. I'll be taking my new vehicle exclusively to Glenn's!
Win Law
Feb 09, 2022
I had Glenn's auto do a timing belt replacement on an Acura TL. The timing chain job was done but they didn't burp the cooling system correctly. Driving the car to work a few days later. The heater was on while driving to work. After about 20 minutes It immediately started blowing cold air. I returned the vehicle to Glenn's after work and they filled the water reservoir and 2-3 months later I had a blown head gasket. They didn't want to warranty their work when I explained the issues. I haven't taken another vehicle their since. Be careful taking your car here
Jonston Brown
Jan 09, 2022
Management and mechanics currently have been going above and beyond to get specific parts and working with me on getting my car back on the road as soon as possible. Great people.
Alexandra A.
Dec 22, 2021
I use Glenn's for every car I've ever had. Today, I dropped off my car thinking I would be spending well over $500 on transmission issues but Mark really helped me figure out what was going to be best for my price range. After all the work that was done, it only came out to be about $200. Glenn's is the definition of helpful. I've never felt scammed by these guys and their always reliable when it comes to meeting my time crunch in getting my car back. Thank you Glenn's for your help.
A. T. At
Dec 15, 2021
They charge me double what they told me time drop The car.make sure get written agrement be for hand they cabye things very quick
Lee Sexton
Dec 04, 2021
I have been going to Glenn's since Glenn owned it, today i went in for oil change and i had a $20 off coupon, the guy behind the counter laughed at me and said, I'm not accepting that, it was a coupon i received from Norm, he started asking me how i got it and why, he said Norm is not even here anymore, i said there is NO expiration date on the coupon, but he still eould not accept, sad that they lost a long term customer over $20, the service has gone downhill since Norm was let go and i will not be back
Nicholas Watkines
Nov 22, 2021
Great place, great services and great prices. The gentleman behind the counter was extremely helpful and explained how everything worked! I will be going here again for future repairs! Services: Wheel alignment, Oil change
Sophia Garner
Oct 24, 2021
These guys did a great job! Two of my cylinders were misfiring and they took care of it the same day as diagnosing it. Mark helped me out a lot and even helped set me up with a third party to do payments on the repair job. The cost is reasonable for the work they do. Will definitely be back! Services: Engine repair, Check engine light diagnostic
Coral Strother
Oct 07, 2021
My husband and I have been coming to Glenn's for several years now for the care of our cars. We love their friendly + honest + efficient service and their rates are very reasonable. I brought my car in this afternoon for a new starter - and they had the part ordered, delivered, and installed super fast - like within 2 hours (not even long enough for me to get home and take a full shower ). Always super happy knowing Glenn's is taking care of my car!
Grim Aeonian
Oct 04, 2021
Absolutely fantastic service. I saved money, got better service then I was looking for, and found a mechanic for life. I'll never take my vehicles anywhere else, as long as I can help it.
Carol
Sep 27, 2021
Always friendly staff. Efficient mechanics. Reasonable price.
Alex Cooley
Aug 29, 2021
So I went here after my 2001 honda accord started to act up. The first diagnostic found nothing wrong with the engine. So they charged me half the price for the diagnostic. Second time, they admitted the car may be on the end of it's service life. They asked me what they want me to do with it instead of making a suggestion to do a 1000$ fix. I told them to change the oil and tell me what's wrong with it. Turns out they were right, charged me 160$ which is incredibly fair compared to alot of mechanics. I'm grateful to them for being honest. I will go out of my way to go hete
Jen S.
Jul 02, 2021
Great experience with brake job. Mark was great in getting a complex issue fixed. Honored warranty. Would definitely recommend this shop. I will be coming back in the future
Roman Torres
Jun 17, 2021
First time using Glenn's Auto and I gotta say, they blew away my expectations. I thought I had a bad clutch but they informed me that it was actually a cracked motor mount. Kudos to them for being honest and not just replacing my clutch then charging me for the motor mount! Honest and forthcoming, my experience with the staff was great, they went above and beyond to keep me up to date on my repairs and made sure I left happy. I am going to have to schedule my next oil change with them as well!
Ron H.
May 23, 2021
Wonderful service. Went in for a preventive transmission service. I apologize for not remembering the gentleman's name who helped me, but he was very helpful. Continued to contact me and inform me on what was needed as per my manufacture recommendations. I will be using Glenns in the future. Hopefully it's just for preventive maintenance and nothing serious.
Molly K.
Apr 03, 2021
Good service, if not a little pricey to be honest. None the less you get what you pay for here which is good service so I'm fine with that. The man at the service desk was personable and offered excellent customer service. My only gripe is my car took a day and half longer than first quoted. I'd recommend this place.
Ariaan G.
Mar 13, 2021
UPDATE! On this incompetent establishment. My car was still not any better shape after spending $1300 with them. They then after all the "work" they did said it was my fuel pump. Well replaced the fuel pump and STILL. WAS. NOT. THE. ISSUE. These people seriously just guess their way through. Anyways, took my car to another mechanic and they did THE EXACT SAME WORK GLENNS CLAIMED THEY DID (mind you they told me they messed up on fuel injectors then took back that they ever said that two days later) and my car is running beautifully!

Half the price as well. Seriously avoid this place. It has been a complete nightmare with them. If you want HONEST AND EFFICIENT work take your cars to Lloyds Auto Clinic on Military Rd!
Blair N.
Mar 05, 2021
Very kind folks who were able to direct me to a different shop that had the services I needed. Polite and very much above and beyond.
Thomas Barrett Iv
Jan 30, 2021
I have taken my Jeep here on a handful of occasions. The staff is always very helpful, knowledgeable, and friendly. I very much appreciate that they always give an honest assessment and get the work done quickly. If you are looking to get your car repaired, you can't do better than Glenn's!
Mingrey H.
Sep 18, 2020
Not a good place to bring your car for anything. They left my husband's car without a plug after an oil change. Lied about pricing on the phone and what they actually charged. Don't like their dishonesty. We've been going there for many years when Norm was there but since Norm left the customer service went down hill.
Rick G.
May 15, 2020
My daughter's VW Passat was running rough so I brought it to Mark. He and his mechanic looked at it and needed to know if the ECM (engine control module) was good. Took ther car to VW dealership to determine if it was good, it was. They wanted to charge us $5,300 to fix what they thought was wrong without really determining what was wrong. So I called Mark back and he said bring it back and we will do the right thing to get it done right.

He saved us $2,200 by taking a methodical step by step approach to diagnosing and repairing our car. All the while communicating with me the step by step way to fix it right. My daughter is so happy with how the car runs! Mark gave us a break on the bill and fixed things that I didn't even ask for making it right. Would recommend this team to anyone to treat you right.
Adam H.
Apr 24, 2020
I would give less than a star if I could. I went in on 4-22-20 to get an estimate just to install mufflers that I had purchased, literally just to cut out the tube that had been welded in by previous owner and weld up the mufflers, a weld at each end. I was told it would be 1hr shop time and the shop time was $125 per hour. He said it would be that price because they remove the exhaust to weld off the vehicle to make a complete weld around the tube and said I should be weary of any other shop that welds while the exhaust is on the vehicle.

I thought to myself it is impossible due to the shape of the exhaust and how it goes around the axle. I d just under the car the day before replacing the h-pipe so I knew what had to be done. I done weld so that is all I needed. I said I could only afford $90 right now, I went in hoping it wouldn't be more than $50 due to the jobs simplicity.

Mark said no way I can do that for that price he said he could give me $10 off is all. I said I appreciate your time but I can't do that right now with being out of work due to covid19 so they took my car off the lift and I left. 2 days later I'm on Yelp looking for someone else to do the job and I see they now they have a coupon $95 for $125 job.

I can't believe this, that guy Mark is not very kind, the other guy at the desk said they weren't experiencing that much of decline in work because they have commercial vehicles come in so I guess they didn't need my money that badly and didn't want to help someone in need. I'll give my business to someone with a little more heart.
Peggy C.
Dec 11, 2019
Senior woman, fairly new to town, my car was in store parking lot, wouldn't start, I was stranded. A friend of mine went to Glenns, I called and spoke to Norm, who is a huge asset to this company because he goes the extra mile when it comes to customer service, referred me to a reasonable tow company, assured me he would help once I got my car to the shop.

He did exactly that, and got the starter replaced for a fair price, quality work. If you are someone who knows nothing about cars or maybe have been taken advantage of by mechanics, take your car here because this is an honest place.and it cost me nothing to get the problem diagnosed.
Alfred C.
Aug 15, 2019
Went in for an emissions test and my check engine light was on. The staff drove my car into the bay, and had to have seen the check engine light on, but still did the inspection, knowing it usually fails if the light is on, and what do you know?! It failed! So, after touching my car for 2 minutes, I had the privilege of paying them their $30 fee, to fail my car, knowing it would more then likely fail before they ever put it on the machine, and never brought this up to me. Had they told me there was even a chance of it failing, I wouldn't have bothered getting it inspected, but they don't care about their customers, just their $30 fee.

And when I brought this up to them? The bundle of joy behind the counter yelled at me; "It doesn't always fail!" Cool, thanks for the outstanding work and service, fellas.
Sue C.
Jul 19, 2019
Got my 06 Forester's AC replaced by Glenn's Auto Repair. I checked reviews in advance. Then I emailed them and got a fair quote. They were able to work my car in same week. Great job, fair cost, honest guys.
Rhiannon H.
Feb 12, 2019
I was pleased with Glenn's. They were able to get my car in within a day of my initial call, they quoted me $100 cheaper than the other places I called, they worked quickly, and they had a loaner car for me to use while repairs were made on my car. It did end up costing more than originally quoted (about $85 - they replaced my high beam bulb per my request), but I was very pleased with the staff and convenience.

Though I haven't been driving due to Snowpocalypse 2018, my brakes worked great on the short drive home, and I know once I get back on the road I'll feel a ton safer. I'll update my review if that changes, but in the meantime, I look forward to going back to Glenn's for all my car's needs.
Renee R.
Nov 29, 2018
Beware, you will be charged a diagnostic fee. Went here to check a problem with my car. I assumed they were experienced car mechanics. After leaving it there for most of the day, they couldn't find out what the problem was, instead I paid almost $150 for a diagnostic fee. There was no report, no advice given either. If their machine doesn't reveal the problem then they can't help you. Disappointing waste of money.
Wendy P.
Nov 15, 2018
So I paid to have my Tahoe's engine replaced. We had to ship it here which took 7-14 days. We included Glen's with all correspondences as far as shipping. Norm, their receptionist, quoted us between $1400 & $1800 for the swap. We also purchased the appropriate replacement parts, basically a whole new car. During shipping, knowing that it was going to tak 7-14 days, Norm started to call us not even after day 7 saying the Tahoe was already taken apart and he is losing money waiting for my engine.

If it isn't there by that Monday we will be charged hourly for the time it is late. Well they already have my rig. Already on a tight budget; here let's throw in some stress. Nice customer service. So the engine comes they install it and all the other parts we supplied. The day to pick it up my bill was $2600 +. They did work with out calling us and added another $1000.

But he knocked off the taxes because he felt bad doing that. Thanks! A week later my new radiator fails. Not their fault I supplied it and it was faulty. Norm, the receptionist, knows we only have 1 car and I have to work my hours are 7-3:30 and I commute to Issaquah. He tells my husband that he can send one of his guys across the street to exchange it but he is going to bill us 40 minutes in labor.

Come to find out Autozone said oh yeah they have an account we could have brought it there. It took an act of God for my husband to get someone to take him just to run across the street. Oh but wait. We get the bill and that was $368. $150 was to run the diagnostic. Dude we just spent THOUSANDS IN LABOR there and you couldn't even show some decent customer service and maybewaive a fee or give us a discount.

Every time we talked to their receptionist, Norm, he would be very unprofessional and short with us. HONESTLY IT WAS THE CUSTOMER SERVICE AND ADDING ANOTHER THOUSAND TO MY BILL WITHOUT EVEN A CALL!
Breda W.
Aug 08, 2018
Fantastic experience and renewed my trust in auto industry. Fair and honest price and no fancy sales manship.after a very disappointing experience at another shop locally who totally overcharged her on a tune up and then refused to give a breakdown of charges. This place was the best and a complete contract to prior experience. Just shame I had not done more research and checked Nextdoor and their recommendations.10 stars if I could.
Monika D.
Oct 11, 2017
I thought I would write an update since my last review is seven years old and I just had my first experience with the new ownership. I took a car in for a pre-purchase inspection and I'm so glad I did. It would've been a very bad buy (a near-totaled POS misrepresented by a shady dealer, but that's another review!) I really appreciated the thoroughness with which the car was inspected, and Norm's willingness to talk about it with me and to give advice on what I should look for.

At $89.00, it's the lowest PPI price around and it saved me much more than that. We'll continue to take our vehicles to Glenn's. Tips for new-to-you car buyers: ALWAYS look at the Carfax and ALWAYS get a pre-purchase inspection! I would've been so hosed with this vehicle!
Jackson M.
Jun 18, 2017
I just moved into Federal Way from the Eastside and had to find a new auto repair shop. I loved the old shop I used to go to so finding a new one was a bit scary. My brakes were making noise so I had to bite the bullet. I was pleasantly surprised by my experience at Glenn's Auto. Norm was super friendly and really funny. The guys took my car into the shop right away and inspected my brakes.

My front brakes were worn out and they gave me a great price and were able to get them done within a few hours they even shuttled me down the street back to my work. I'm happy that I now have a new shop in Federal Way that I can go to and can trust.
Skye P.
Jun 15, 2017
I really enjoyed my stay here, I needed to get my admissions test and it was quick and simple and then I came back to get my waiver for my tabs. They are very very nice, explaining everything to me over the phone and in person. Helping me to save money because I am a broke student. The gentleman who work here are very kind and are funny they made me feel like a part of the team, and let me know how things are going as they were working on my car.

Even when we had a hiccup over the new credit card machine they just installed, they were very kind and I enjoyed hanging out with them as we figured out what was going on. I highly recommend these kind gentlemen at Glenn's auto repair.
Nancy C.
Jul 06, 2013
The devilmobile didn't pass emissions so I had to find an "authorized" shop to do $150 of repairs. I saw all the great reviews on Yelp and Glenn's was on the states approved list. Unfortunately, once you choose a shop, you are pretty much stuck using them. My experience was less than pleasant here. The guy was nice on the initial phone call but pretty much a jerk afterwards - once they get you in, they've got you.

I paid over $100 for the diagnostics (and they don't take any of it off the repair). I needed a $40 part and when all was said and done, I paid them $348! It was a minimum 1 hr of labor + all sorts of "fees". Would not recommend - I'm starting to think all auto repair business' are scum bags - can't find an honest one anywhere. They all start out good and then stab you as soon as you turn around.