German Autowerks

I will never go to the dealer for our BMW's again. Rock solid service.

Do not bring your bmw here. I took my e46 here to fix a very rough idle and a check engine light, and after they "fixed" it for about $900 it drove completely different than it used to. It felt rough all around and i knew I was waiting for it to break down again. A few weeks later, the same problem came back. I had to describe the problems in depth for them to even start in the right place.

This may be a "German" shop, but they are not familiar enough with e46's to work on them. I would be singing a different tune if it weren't for the price, and the fact the the same exact problem came back. I also made the mistake of coming here to fix the heating, and they got me for about $500 on that. My heat still doesn't come through the vents at all. Listen to the other reviews. This place feels shady, and I don't trust the people who work here. Do not bring your car here. Go literally anywhere else.

Wouldn't suggest it. Brought the vehicle in because of a power issue. Explained the issue. When I hadn't heard anything after dropping off the car on thursday. I called on monday. Spoke with a mechanic he said he looked into the power issue and the overheating issue. I asked him what overheating issue? He said it was on the invoice to be looked at.

He stated that my fan had power but was not actually turning causing the overheating. Now I have never, not once, had a issue with overheating. I got a quote of over 2300. This total including a lot of other things that we had already done and didnt need done. I almost went ahead with this even though I had that lingering thought of why they checked so many other things, then what was actually wrong with our vehicle.

So we decided to pick it up. Took it to 2 other mechanic's. Both stated the same thing. Fan works just fine no overheating issue. A code came up for a missed fire but they both determined it was due to the power issue. Needless to say my vehicle has now been repaired by another mechanic and works wonderful. For under 1000. ABSOLUTLEY would question all info you get from these people. As by 2 separate mechanic's that knew nothing of the previous both had the same conclusion.

BEWARE - you will be charged an arm, leg and foot for services and parts. "Gotta make a profit". Charged $550 for a $300 (at most) alternator with no core deposit refund included! Needless to say we had an issue with our car so naturally we took it in to German Autowerks. We've used this company in the past with no qualms. The car was dropped off in the AM and was done in the PM, hey great, that's fast. Checked over the bill to see a whopping fee for the alternator. Alright maybe it costs that much?

Check online, NOPE. Earlier we had said we wanted to keep the alternator (because shady repair shops sometimes keep the alternator to repair it and swap it in the next car) "well no we get a core deposit for returning it". Oh ok, that should lower my bill a bit. Wrong! But hey maybe they offer a decent warranty with it. Yeah when we called back we get a "18 month warranty".

Check online for the alternator actual manufacturer warranty - its 2 years. HMMM. At a time when everyone is hurting from a global pandemic to be stuck in the gut like that from a company we used to trust. It hurts. We will recover but we will never forget. I am hoping anyone who reads this will take heed and BE WARNED. The PROs: + car fixed, hopefully + new? alternator replaced The CONs: - Price gouge - core deposit passed on to customer - cares about profit, not customer satisfaction

I brought my 2007 BMW 328xi here since the engine was misfiring badly. I was only able to talk to the receptionist, which should have been my first red flag. She told me, quite clearly, that they would diagnose the engine for 1/2 hour of labor. Which they did. Then, I agreed to have them replace the spark plugs and install one cylinder coil, for 1.5 hours of labor.

That was what I agreed to, but they did not do what (she) said they would. When I came back, they didn't install the spark plugs, and did not replace the misfiring cylinder coil. Instead, the receptionist told me that I had agreed to additional diagnosis, when I did NOT agree to that. Then, she charged me another 1.5 hours of labor, just to tell me that the car passed all these other "checks", and they ended up doing NOTHING.

I tried to get them to not charge me a lot of money for things I didn't agree to and she flat out REFUSED and just made more excuses for charging me! And she knew I was mad as hell, but could have cared less. This is what happens when you cannot talk to a mechanic and are forced to deal with office help. Do NOT take your car here, since you will NOT be happy!

You've been warned. I will never come here again. They blew it. Maybe this shop is playing the "numbers game" and doesn't care about repeat business. Either way - they will be OUT of business, if not already! Take your car somewhere else for proper repairs. :( I made a bad mistake by coming here.

Awhile back I bought a 73 super beetle, as most do they need alittle tune up and love. Well mine needed a new reverse gear. So I called up deb and tony to schedule an appointment. Dropped it off for a phone call three day later saying my vehicle was ready for pickup. Tony had gone over and above my expectations not only did he beat other shops prices And speed, he was able to fix a ton of other things and still stay in my budget.

The car is running fantastic! He even fixed my window crank as a little surprise! I was shocked when I jumped in the rolled down my window for the first time. I will referr any friends and family to Tony an debs Shop. 5 STARS

I had my car towed to their shop last week because my car died on the way home from work. It was the closest repair shop that's why I chose it. The check engine light was on. They called and said that they needed a special computer to find out the problem. The next day they called and said it was ready and that they cleared the codes. Clearly they didn't fix anything.

It ran yesterday when I picked it up and to work this morning. I was on my way to pick something up and the car died. Same problem. A waste of 300 dollars. I will not take my car there. They don't know how to fix mini coopers. I'm now stuck on the side of the road near the Hawthorne bridge waiting for another tow to a real mini repair shop. I thought 300 was too good to be true. I'm not even sure what they really did. There was no explanation when I picked up the car. Bad service

They tried to repair a cold start problem and could not fix the issue. After 3 failed attempts, instead of promptly returning the payment, we had to go through a credit card dispute. I won the dispute, but it took some effort. Here are some notes: 1) They have been through the credit card dispute process many times before (obviously. since they don't have the expertise to repair my German Auto).

They knew exactly what to say to the credit card company and my credit card company actually ruled in their favor. I had to take it to the next level and pin them on their legally advertised 18 month warranty to hold them accountable. 2) The total process took 6 months. They fabricated excuses and reasons to delay the process as much as possible. I believe that their business model is to drag issues such as this out as much as possible until the customer gives up.

For $800, it really wasn't worth my time, but i was angered and i could not let these thieves steal my money without a battle. If they were going to steal my money, I wanted to make sure they actually earn it, :) 3) Here are the actual documented excuses they claimed: Excuse #1 - the car was actually fixed; customer must provide proof that it was not fixed.

I rejected this excuse because their 4th diagnosis was to have additional reprogramming needed. Excuse #2 - they claimed to have made a verbal offer to pay for reprogramming at the dealership but customer declined the offer (THIS IS ANOTHER LIE). This was closed by my offer to take the car to the dealership for the final reprogramming. Excuse #3 - they did not want to schedule the appointment with the dealership, but only offer to reimburse me.

This was rejected by me. They finally made the appointment after i proposed to take it to arbitration. Excuse #4 - they made the appointment, but refused to pay upfront. they wanted me to agree that i would end the dispute if they agreed to pay upfront. I reminded them that they failed 3 times, and that if they failed again, then i will still require a full refund.

They finally agreed to a full reimbursement without the reprogramming at the dealership. This was in May, a full 5 months after their failure to repair my car. After the agreement, i still had to send documented emails, deadlines, and warnings of legal action before they returned my payment in June (another full month of delays). 6 full months. They are very good at lying. They know how to lie and reel in new customers, and how to lie and work the dispute process. Don't let them waste your time. Take it to a legitimate shop.

While driving to class, the "Check Engine" light came on in my 2005 Passat. After verifying with the place that did my recent oil change that I had no loose caps that could be triggering things, they recommended that I take my car in to German Autowerks. They told me that they were the best in dealing with Volkswagen issues, and they were correct.

My problem was diagnosed quickly (thermostat/temp control), all possible repairs were quoted at a fair price, and when it came to the service they also checked other potential trouble areas (namely, they replaced worn spark plugs). I took my car in at 8 a.m. and was driving it home by noon, everything running perfectly and with a car that was as clean as I had left it. I would highly recommend other VW drivers turn to German Autowerks to take care of their repair needs. Thanks to the staff for making this a great experience!