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Genuine Car Care Center Genuine Car Care is complete service auto repair center. We now have two convenient locations, our original location in Kernersville NC, and our new location in Mooresville NC, to serve all you auto repair requirements. Both of our locations are certified NAPA AutoCare Centers. At Genuine Car Care, we work on all makes and models of vehicles, including trucks, cars and SUV's.
Reviews (10)
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Ian Roberts
Jun 24, 2022
I have been a customer of Genuine since 2012, they have serviced and maintained every vehicle I have owned. There's no other service center I would trust more than Genuine Car Car after 10 years of faithful commitment to me as a customer. Always honest and reliable, they go above and beyond to meet customers needs and expectations! Thank you!
Josiah Tomes
Jun 22, 2022
This shop is far from genuine. Please don't let them take advantage of you like they tried to do with me. I have a truck that only had A/C problems that I knew was an easy fix, because I work on my truck for everything else. They called me saying what was wrong with the A/C, which is what I expected, but then they went on to explain that my fuel injection needed to be flushed and my spark plugs needed to be replaced for an extra $500 DOLLARS because my truck just hit 100,000 miles. Additionally, I had some dashboard lights on because the sensors weren't adjusted to my aftermarket tires.

They also said I NEEDED to get the sensors looked at and fixed because something was wrong. Since I regularly grew up in a mechanic shop, I knew what needed to be done and what they were just trying to charge me to do. I brought this up to them when I went to get the truck after, and the owner said they always try to "educate" their customers and then wanted to start an argument.

If "educate" to him means to try and find every thing to upcharge someone for, they definitely are "educating" their customers. I also talked to another customer that was there and he said that they do this every time he has brought his vehicle there, and he's been going to them for 7 years. I will never be going here again, and I would highly encourage anyone else to avoid the place. Thanks for your consideration and time!
Cameron Phillips
May 12, 2022
Attempted to use Genuine Car Care to replace a catalytic converter after mine was stolen. Filled out the online form for a quote and received an email saying "That is something hard to quote without seeing the damage they caused. Also if the rear O2 sensor needs to be replaced. I also do not believe this is a catalytic converter, I think its a resonator." I replied with pictures of the damage and stated that my car was missing the catalytic converter, not a resonator, and the rear O2 sensors are not near my catalytic converter on my car.

I emailed a second time asking for a quote. Never received a reply email. I found another honest mechanic who had my jeep fixed and back on the road in 2 days. Genuine Car Care will never receive my business
John Jones
Mar 25, 2022
2011 BMW 550i and I am VERY particular about my vehicle maintenance routines. That said Genuine Car Care has one of the best alignment systems in this area. Everyone suggested that I take my BMW to the dealer for alignment services. Without an appointment they took my car and treated it like it was theirs! The post procedure report shows the OEM spec, the spec as it came in and the finished alignment specs (for all 4 wheels even though I only asked for front!) Good, trustworthy service is hard to find so I wanted to share my experience with everyone:)
Debra Minear
Jan 12, 2022
The people there are really friendly, and make u feel good. But thay are just way too expensive for some of the work thay do on your vehicle. ( I never get my vehicle back with out having to paying $800. too $1,000. Ever time I take my vehicle there. )
Larry Davis
Oct 16, 2021
The guys at Genuine Car Care are absolutely the best! They treat you fair, provide honest, reliable information and take care in the work they do for your vehicle. I've been coming to them for all my car needs since early 2007. I highly recommend them!
Ms. Bee Help Me For I. Have Sinned
Sep 05, 2021
This place is extremely over-priced. I know as a female that I'm not knowledgeable about cars but being quoted $794.73 to fix a radiator HOSE is outrageous. I hope I can help out another female by posting this. I had to go to Forsyth Auto to get it fixed at a more reasonable price. Service: Auto engine diagnostic
Lori Zimbro
May 02, 2021
Had my tires rotated and balanced this morning as a part of routine maintenance. Everyone there was so very nice and the service was completed in less time than estimated. I would use their services more often, but their hours are not the most convenient. Thank you for being so kind and so efficient. Will be back. Service: Tires
Liz Celedon
Jan 03, 2021
I took my car earlier this week, just speaking to David on the phone relieved me! He was so kind and took the time to listen to my car issues. We took the car in and within hours they called back to say it was ready! I would say they are very affordable, convenient location, and friendly staff. I will recommend them to my family as well.
Ashley Zambotti
Nov 21, 2020
Fantastic and straightforward service! They got me in the very next day! Everything was done a day after that! Will was fantastic and took time to explain everything! They won't charge you for unnecessary repairs or any other nonsense. We just moved to the area and I'm happy to say we found a trustworthy place for all of our car care needs! Thanks for being awesome!