Craft Collision Center

The restoration of my Buick Enclave to preaccident condition was very high quality and met my expectations.

From beginning to end, my entire experience was extremely professional and pleasant! Calling Gavin to make an appointment was efficient and convenient. As soon as I arrived for the appointment, Chris and the front staff welcomed me and assured me they would have me taken care of by the end of the workday. They called earlier than expected, and the job looked better than expected. What more can someone ask for? I am a repeat customer and enthusiastically recommend Craft Collision Center!

I brought my Kia in with a broken taillight, and Chris was fantastic! He was accommodating. If you need any repairs done, I highly recommend craft. Service: Body & Trim

Gavin went way above and beyond to take care of a paint issue on my Ford F250! It is good knowing that people are still out there that are so dedicated to customer service! The girls at the front desk were all pleasant to talk to as well! Service: Body & Trim

Great place to get your car worked on. The techs there are experienced. Chris smith is also a pretty cool guy. Give him a shout if you stop in.

Our son's car is an older vehicle and was hit in a parking lot. Extensive damage was done to the front and the driver side of his vehicle. Initially we were told it could take up to 45 days to get the parts and do the repair. Craft collision was able to get in all the parts and finish the job in 5 days and it looks better than before the accident! Chris and Craft Collision are miracle workers! Thank you for great service and a great repair! We would definitely use Craft Collision again and would highly recommend them.

Excellent service from Craft Collision on Graves Mill Rd! I had a piece of black trim I wanted painted on my new car and Chris Smith was able to help me. He was very knowledgeable and professional. The office staff was wonderful as well. I would highly recommend Craft Collision to anyone needing auto body repair! Service: Painting

After a log fell out of a tree onto my car I had to get it fixed. The appointment was about a month out which was not ideal, and the girl who made the appointment on the phone was snarky, telling me "I just said that" when I asked a question she definitely had not already answered. When I dropped the car off I specifically wrote down to look at my mirror cover, and when I got it back it had not been fixed and I had to bring the car back in. That being said, the rest of the repair was excellent and timely, and the people were polite and friendly. Also the waiting room is top tier.

From the start, my experience at Craft Collision Center was professional and positive. I was promptly greeted, and the service that I requested was completed to a level that exceeded my expectations. Chris was very easy to communicate with and left no questions unanswered. I will recommend this business and not hesitate to use them again as the need arises.

If i could give them 0 stars i would. they took over a month to fix my car that only needed a new bumper, headlight, and tire fender. it doesn't take over a month to do this! I'm even more upset because they said it would be done 15 days earlier than it actually was. All in all, unless a insurance company makes you go here don't bring your car here

The repair work was done well. However, the customer service is a joke. I agree with other comments about Chris. He lied to me about when my car would be completed and would not return my calls. He lied to me again about when to bring my car back to the shop for some additional work he said would be completed after the paint job they did had time to set.

When I took it back I was told they didn't have time that day and to bring it back another day. We live nearly 20 miles from the shop and couldn't keep returning to be told they didn't have the time to do the work they had promised. We never got any kind of apology for our inconvenience even after it took 2 weeks longer than promised to get it back the first time.

My car was hit and ran so i brought it to craft collision with knowledge that my headlight needed a new assembly and told them this and for 5 weeks now it has been in their shop 3 of which i have gotten a text that it was nearly complete then when i called to see when i could pick it up on Friday i was told i had to wait till Monday waiting for parts. it started with all we have left is the absorber "everything else is fixed just waiting for Acura dealership to get us the absorber" i called on Monday night asking where's my car, is it done, they hang up on me after putting me on hold for 3 seconds and then Wednesday i had to call to get an update on my car again because it was now 2 and a half weeks since i was told my car was almost complete. it's now three weeks since i was told my car was almost complete and i just got another message i have to wait another weekend because they don't have the part i told them for a fact was needed which was a headlight assembly is the same part that was "already fixed" is now the part they are still waiting for 5 weeks later. i get you can't rush some things but the customer service is awful. been hung up on 3 times waiting for them to get brett the manager. nobody keeping me up to date on where they were actually at with my car. when i went in two different times thinking my car was done because that's when i was told it was to pick it up, neither time did i see my car in the garage nor was the manager there on a Monday and a Wednesday at 2 and 3 o'clock. they fix cars well but the quality and speed isn't there when it comes to customer service and communication

Had the unfortunate occurrence of having someone run into the rear of our 2017 Chrysler Pacifica. My insurance company allowed me to take the vehicle to the shop of my choice so I chose Craft knowing the reputation they had for good work. Well we picked up the van today and I was just blown away by the finished work. The van did not look like it had been struck, it looked like it just came off the show room floor.

The folks at Craft were nice and helpful and obviously are skilled at what they do. I am including before and after photos and recommend their service to anyone who needs repair work.

Wow reading all these customer comments makes this a scary place to even consider takeing your vehicle to!

I hit a deer on November 2 and had to leave town on December 12. Craft stated that it should've been ready before this time, so I was gracious with them and told them it was fine - I will just fly home and get my car when I return to town in January. They graciously stored it for me for three weeks (which I appreciate). However, I emailed Chris two days in advance of my return to town, as he told me to in order to be sure that my car would be cleaned up and ready for me to pick it up.

I returned on a Sunday, which meant they were closed, so I was told it would be ready to be picked up at 8 a.m on Monday. So I get to the shop Monday morning at 8 and my car was not ready - I was told it would be ready this afternoon and they could give me a ride to wherever I needed to go. Which again was helpful, but I was left without a car for the day so there were many things I needed to complete that I could not.

Then I ended up getting rides from friends to get from place to place - and since I did not receive a call by 3 p.m on Monday (they close at 5) I asked a friend to drop me off. Turns out my car was ready - just someone had to go pick it up. So I spent 2 extra hours at Craft on that Monday to get my car which should've taken 15 minutes tops. Also, I had to bring the car back to the shop a half hour later because the alarm kept going off for no reason due to what I was told was a "short" in the hood sensor. And on top of that, had to get multiple rides from friends to get to and from the dealership to finally get my car by 5.

Fixed my car in a timely manner, stuck to the estimate, and when I found an issue after I got home I brought it back and they fixed it free. Keep in mind people are more likely to leave a review after having a bad experience so take reviews with a grain of salt.

We were absolutely disappointed by Craft Collision Center. We brought our 2016 Jeep Cherokee to them to get a dent in the passanger's door repaired. We had 2 issues with them: a) When we picked the car up after repair, we identified some new scratches on the left quarter panel that must have happened on their parking lot. We immediately complained but they refused any responsibility although it was clearly proven by pictures they made when we dropped it off.

Even the Location Manager was very unfriendly and didn't even want to go over the pictures with us to find a solution. Absolutely inacceptable behaviour! b) The quality of the work was also inacceptable. All they had to do is painting two doors. On both doors I could find bubbles and lints in the coating all over the repaired locations. We had to bring it there a second time to get this fixed, but there is still a minor bubble visible. What noobs! Our conclusion: NEVER AGAIN!

First let me tell you Chris is absolutely worthless to talk to because he just ignores calls or never calls you back. I stayed in my rental car and called the number and asked to speak to him. With him standing right at the desk I was transferred and it ended going to voice mail. I then walked in and he stated he was in the back going over someone's repairs with the technician.

He completely lies to the customer but try's to give you a good feeling by telling you they're going to take care of everything for you. I got rear ended and have a Camry with blind spot monitors. I told him driving over to Craft I got the warning the blind spot monitor gave an alert that the system failed. He stated it'll be fixed. 2 weeks later I get it back and drive away.

Next day the blind spot monitors fail again. I call him and a week later he returns my call stating he'd have to send it to Toyota. Okay so it goes to Toyota for a day and they call me stating they cannot fix the sensor because of damage so Craft needed to order a new one. Chris in his wisdom calls me and states they finally fixed it and it was a matter of 2mm of damage to the bumper that they were able to fix.

So I take my car and 4 days later same failure message comes up. I ended up calling my insurance company and tell them I'd like to by pass Craft and bring it directly to the Toyota dealer. I get the approval. It goes to Toyota and the same broken sensor that Craft Collision Center stated to both myself and my insurance company they replaced. The Toyota tech stated he had marked the bad one so Craft would replace it.

So now Toyota has issued a bill to Craft Collision Center of $1300 and my insurance company is working to get them black listed. I still have noise coming from somewhere in my car that Toyota is going to be looking at and if it's part of the collision Craft Collision Center will be fitting the bill plus a rental car. Maybe Chris will stop lying and cutting corners or they'll just keep paying out.

If customer service, quality work, and an overall good experience are important to you then do NOT bring your car to Craft Collision Center. I brought my car in for an estimate and the shop ended up losing my spare key in the process. I went in to try and walk through what happened with the staff and explain to them that my car is a keyless start so if the key was somewhere misplaced in the car then the car would be able to start regardless.

That is not the case. I immediately contacted them after I realized they only had the keys in the car I left in there and not the spare key I had given them. After speaking with the tech who was unable to remember the incident I spoke to the manager who then proceeded to yell at me that "we don't have your key we never had your key." I explained they had to have my key when I first gave them the car.

He then proceeded to say "well maybe your car was unlocked." I explained that I just wanted to figure out what happened to my keys and he continued to yell "we don't have your keys." I left there defeated and discouraged. I have never been treated so poorly by a shop, especially a manager, in my entire life. Especially as a woman I have never been in a situation where a male manager has used aggression and intimidation as a way to take control of a situation and discourage a customer from figuring out a solution. I've never had a manager yell at me without any regard to common courtesy or respect.

Most managers want to ensure that the customer has a positive experience and will try their best to somewhat redeem the situation, even if they cannot fix it. Not Craft collision center. If this post can save one person the headache and stress it has caused me then it is worth it. Please save your money and take your car to any other shop in town. I promise you won't regret that.

Took my daughter's car here to get fixed and they ended up increasing the estimate so much that the insurance company totaled out the car. I purchased the car in the unfixed state so that we could just go get it fixed on our own. During that time. The windshield was broken during the start of the repair which ended up not being completed. My insurance company didn't want to pay for this added cost because it happened there and I certainly didn't so they did work with me and I end up paying $70.99 for part of the windshield. Apparently, received a deal but seeing as how we have full coverage insurance and we didn't have a broken windshield when it arrived there I didn't feel I should have to pay anything.

Clearly it is what it is and I paid it to retrieve the car. When we went to pick up the car a light had been left on and the battery was dead and the radio no longer worked. It was just dead. We take it back today and after trying to figure out why the radio is dead the conclusion was that the radio just died and it was just a coincidence. It was noted while we were there that the power/volume button was loose and it wasn't loose when we dropped it off.

A little while later she starts the car and the radio is now on with NO power/volume controls and it's quite loud. So my daughter is driving around with a loud radio that she can't turn off or down. I call back to Craft Collision and the story is that it's a strict policy that employees aren't allowed to touch the radio so it couldn't have been them. Bottomline. I'm calling my insurance company to report this vendor and I'm paying out of pocket to replace a radio. Seems shady to me!

They fixed the car but found that the switch to the window wouldn't work any longer. Since it was winter I didn't discover this for a few weeks and they refused to even look at it to assess if they were responsible. They said I'd have to pay someone else to diagnose it. Same window they worked on during the same time and they say it's just a coincidence and likely just died from being an old switch. This is a 2016 car. Boo.

Highly satisfied with the quality of the repair, but the customer service was subpar. Made me feel like I was a huge inconvenience for them and they took my side view mirror without permission. I'd come in on a Wednesday to get an estimate/figure out when I could have the side view mirror replaced. They were nice enough to detach it from my car for me, but when I came back on Friday I'd left the part in my backseat.

Come to find out hours after I'd left that they'd fished though the backseat of my car to keep the part. It'd be one thing if they'd asked me/I'd signed something unknowingly authorizing them to keep the damaged mirror(mind you, the glass was not damaged - I suspect they wanted to reuse the actual mirror), but they just kept it and acted like it was nothing.

I went back on Monday to retrieve the part, and the receptionist and the auditor acted like I was crazy for wanting the part back. They even went as far as to say "I'm surprised they still had it". Well, I'm surprised you thought you were going to get away with stealing my property. Anyway, it was a fast repair, but after my experience I'll tell people to go elsewhere.

Fair priced for my windshield replacement however they did not clean up after themselves. There was no glass in my vehicle before the window was replaced and now my seat is covered in little shards of glass!

Went with a friend to get his car looked at. The estimator was extremely rude, and when I asked a simple question.instead of considering a future potential customer the rep responded with.is this your car or his in an extremely sarcaatic insulting tone of voice. I understand you want to speak with the cusyomer, but that doesnt necessitate an abrupt manner and sarcastic attitude with anyone. He wasnt professional and instead seemed to be bothered by having to do his job.

I can honestly say they did a great job on the car yet I will never go with them again. I'm interested in honesty and quality help and clarification. Craft offered poor customer service when questions and clarification were needed. I wouldn't recommend them to anyone because they lost the trust factor. James is unaware of what is happening at the shop and offers no help when you contact him. This was my experience.